Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,749 Reviews

96 %

of reviewers recommend Joshua James

4.7

Based on 21,749 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s been ten days and still not received my order. This is very disappointing as they were birthday presents which are now late.”

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Posted 5 years ago

“Still not received the item!”

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Posted 5 years ago

“Rubbish Item still not arrived and chased up for whereabouts No reply Dreadful service”

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Posted 5 years ago

“Never arrived!”

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Posted 5 years ago

“I have not yet received my order. I emailed 2 days ago and still waiting on a reply. Louise”

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Posted 5 years ago

“I'M ABSOLUTELY DISAPPOINTED WITH THE SERVICE!!! I PURCHASED AN ITEM I STILL HAVEN'T HAD WHICH WAS A BIRTHDAY GIFT... THE BIRTHDAY HAS NOW BEEN AND GONE AND STILL NO ITEM!!! CUSTOMER SERVICE IS APPALLING WAITING FOR DAYS AND DAYS FOR A RESPONSE AND THEN EXTREMELY UNHELPFUL.. I HAVE NO ITEM AND NO MONEY REFUND I'M BEING TOLD I HAVE TO WAIT 14DAYS!!!! BEFORE SOMETHING CAN BE DONE... I'M VERY ANGRY AND ANNOYED!!! USELESS I'LL NEVER ORDER AGAIN FROM HERE!!!”

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Posted 5 years ago

“Placed my order which at the time was in stock, then after days of waiting I sent email and was told my order was out of stock so I decided on another style, again after days of waiting I sent yet another email to see what was going on and they couldn’t understand why my order was still not delivered and not even been despatched so I cancelled it all together!! Will never use Joshua James again!!!”

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Posted 5 years ago

“I'm still waiting for my item to arrive. This was meant to be a gift but it's too late to give them now. I've had to buy another gift.”

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Posted 6 years ago

“Terrible service. Have used the company on two occasions. First time they took my money and didn’t tell me an item was out of stock until I chased a number of days later. In hindsight should not have given them the benefit of the doubt and used again. On this occasion items were ordered and supposedly dispatched yet 10 days later still hadn’t arrived. Was told they had used Royal Mail 48 hour service and when I asked for the tracking number I was told they had actually used Royal Mail standard service. Not an honest company, not good customer service and would certainly not recommend using them as you end up disappointed and without gifts you had ordered well in advance. Absolute shambles. I was told would have to wait 14 days to log as lost post with Royal Mail before they could issue a refund, yet when I mentioned that I felt they hadn’t been honest about the service they issued a refund immediately. I am waiting to hear what they want me to do if the items arrive, though I think they probably won’t as they were so quick to issue a refund. I suspect the items were never dispatched in the first place.”

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Posted 6 years ago

“Haven't received order. :(”

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Posted 6 years ago

“item out of stock unable to get response for refund DO NOT USE THIS COMPANY!!!”

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Posted 6 years ago

“My delivery has not arrived. I have emailed the customer services but have not had a reply from them either”

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Posted 6 years ago

“Very disappointed with my purchase i bought a nomination bracelet and charms which arrived with scuffs on the bracelet and discolouring on the charms iv tried to contact customer services which someone would be in touch i have heard nothing. i am returning the items and hope for a full refund.”

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Posted 6 years ago

“Not received goods yet despite ordering in 8 days ago”

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Posted 6 years ago

“I have always been pleased with the goods and the service I have received from Joshua James”

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Posted 6 years ago

“Still haven’t received”

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Posted 6 years ago

“Made a purchase last week on the 2nd. Paid for express delivery 1-2days and have not heard anything regarding the purchase since.....”

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Posted 6 years ago

“Awful! One charm was broken and the plate was all scratched and the other charm has gone black on the edges! One nomination stamp is genuine and the other one smudged and fake! Awful company trust all the bad reviews on Google. 2 weeks later and I'm still battling for my money back !! Never again!!”

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Posted 6 years ago

“Hello, Shocking service to be honest. Made a purchase for a mum charm last Monday as it was my mums birthday last Wednesday. Received a email on Tuesday saying you was awaiting stock, surely if it’s out of stock in the first place, make it known on your website so that your customers are aware before purchasing. I then received an email last Friday saying it was on its way, guess what I’m still awaiting to arrive? I’ll let you take that guess:) If it hasn’t arrived by Monday latest, I want a full refund. Have a nice day. Many Thanks Chelsee Foster Chelseefoster@hotmail.co.uk 07388058895”

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Posted 6 years ago

“I ordered items with a delivery time of 48 hours. They did not arrive until 96 hours later. I emailed the company - received an automated reply. It is now 6 days since my complaint, no contact. Very disappointed.”

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Posted 6 years ago

Hello Ray, Thank you for taking the time to leave a review. Our standard delivery service is Royal Mail 48 however this delivery service takes between 2-4 working days before delivery is achieved. I am sorry to hear that you are disappointed in our service, we take all feedback provided on board. Kind Regards, Joshua James

Posted 6 years ago

Joshua James is rated 4.7 based on 21,749 reviews