Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,749 Reviews

96 %

of reviewers recommend Joshua James

4.7

Based on 21,749 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was sent the wrong charm,then was told i would have to wait till i had returned the wrongly sent one.I did so then to be told the charm i orderered originally was now out of stock and would have to wait till back in stock. Not impressded.....”

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Posted 6 years ago

“I am eased whither the jewelry and the speed I received it thank you”

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Posted 6 years ago

“Still waiting for my bracelets really disappointed as they were for a christening which has now gone”

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Posted 6 years ago

“My item has not yet arrived a week in. My account says I have no orders pending and when I ask of its whereabouts I just get an unhelpful standard email back to say it is on its way and will arrive with my standard post. I needed this item by yesterday for a friend's special birthday. Thank you for ruining it. I will never shop with you again. And I still want to know when I will receive it if ever. If it doesn't arrive in the next few days I will be requesting a refund. Shame there was not an option for no stars. Your customer service is appalling”

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Posted 6 years ago

“Awful! Paid £7+ for Sunday DpD tracked delivery as stated on their website to find they do not deliver on a Sunday! Goods received on the following Tuesday! Email response from customer service team was disgusting! Wish I’d read reviews first 😟”

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Posted 6 years ago

“Ordered a link for a nomination bracelet from Joshua James where I’ve brought all the links from for my son to give his mummy on Mother’s Day. 6 working days later still waiting for delivery where I was told 48 hrs. Rang up and told to keep waiting. This is the second time I’ve experienced a delay in receiving links.”

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Posted 6 years ago

“Never received my nomination charm.”

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Posted 6 years ago

“Spent alot of money for gifts for Mothers day, order was confirmed and then told days later that my items are not in stock and i have to wait for them, why advertise items and let me pay if you do not have them! I now have no gift to give my mum on mothers day!”

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Posted 6 years ago

“The nomination charm I ordered looked a little bent! So I was a little disappointed as this was a gift for my mum.”

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Posted 6 years ago

“JEWELLERY CLEANING PEN ARRIVED LEAKING. THEY LIED ABOUT HAVING NO MORE IN STOCK TO SEND A REPLACEMENT WHEN THEY ACTUALLY DID BECAUSE IT HAS BEEN IN STOCK ON THE WEBSITE EVERY DAY SINCE. THEY ARE REFUSING REFUND UNLESS I RETURN IT. AS I BOUGHT IT TO TAKE ON HOLIDAY, I HAD TO RUSH ABOUT THE DAY BEFOREHAND TO BUY ANOTHER, LEAVING ME EVEN MORE OUT OF POCKET. WORST CUSTOMER SERVICE EVER. OPENED A CASE THROUGH PAYPAL AND HAD TO UPLOAD TRACKING INFO BY A CERTAIN DATE TO GET MY REFUND BUT UNABLE TO AS I AM ON HOLIDAY. I DON’T SEE WHY YOU WANT IT RETURNING ANYWAY AS IT IS LEAKING AND WHY SHOULD I PAY TO RETURN A FAULTY ITEM. WILL NEVER SHOP WITH YOU AGAIN.”

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Posted 6 years ago

“Purchased 2 nomination links for my wife. One for me to give and one for my children to give for her birthday. They came with two seperate package boxes yet the links came already connected together. So we were unable to seperate them to give. Being trying to contact them to let them no how disappointed I am and they just DO NOT answer the phone. I have being trying for over a week now and still they do not answer. Very bad customer service and definately will not be getting my future business.”

Helpful Report

Posted 6 years ago

Hello Stephen, Thank you for your review. I am sorry to hear that you did not have a positive experience with us. If you would like to contact support@joshuajamesjewellery.co.uk we will ensure somebody gets in touch with you as soon as possible. Kind Regards, Joshua James

Posted 6 years ago

“I ordered 10 days ago and still not received my order I have emailed 3 times and had no response. I will not I mean never order from here again!!!! What a joke”

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Posted 6 years ago

“Very poor payed for next day delivery only part of my items came 1 week on I’m still waiting for the charm Still took my money for the full order no refund offered Not happy”

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Posted 6 years ago

“Awful service. Picked 2 items said in stock paid extra for next day delivery. Only to recive email 2 days later stating its not in stock and have to wait 3-5 workig days n no refund on my next day delivery certainly will not be using again!”

Helpful Report

Posted 6 years ago

“Never had so much bother with a website in my life. Took WEEKS for my items to come was not informed before i ORDERED AND PAYED that item was not in stock and they did not know how long it would take to come back into stock! I them asked for a refund to which they ignored me and miraculously the day they replied the order had eventually just been shipped!!! I had to return item as i had reordered somwhere else AND pay returns as it was not free. They then send another item in replacement that i did NOT need and i STILL have no refund its been about 6weeks now! They are ignoring emails now. What am i supposed to do now?”

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Posted 6 years ago

“Sent me out the COMPLETE wrong necklace. When I emailed their customer service email they didn’t even begin to apologise they just sent out the returns form!”

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Posted 6 years ago

“My item was 24 hour dispatch for a birthday present, 9 days on my item has still not arrived, after speaking to the lady on the phone, she advised me she could do nothing until 14 days is up, I asked for a tracking I'd and the response was your item was only £15.00 ! It shouldn't matter the price the fact is it hasent arrived and I've paid for the item, dreadful customer service, when 14 days is up I shall be asking for a refund.”

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Posted 6 years ago

“Not received item and now I've gotta wait 14 days to see if it "arrives" its £40 I cannot afford to loose and this was a birthday gift 4 my daughter I was told to see if it ad been taken back to post office as maybe didn't fit in letterbox but If it had been postman wud have left a card to tell me so but he hasn't”

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Posted 6 years ago

“Unfortunately I am rating this low as my order hasn’t arrived yet. It was meant to arrive within 2-4 working days (standard UK delivery). Ordered on 20th Jan, apparently dispatched on 21st Jan, it’s now 29th and still not arrived. Having emailed customer service, the reply was it had been sent and should be with me shortly. I was relying on it arriving on time to take to a friend as a gift and it’s now too late. I ended up buying the same item in a shop on my 400 mile trip to my friend. I’ve ordered from Joshua James before and was delighted with ththe quick delivery but this experience has been disappointing.”

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Posted 6 years ago

“Absoloutly dreadful, Ordered item and paid for express 24hour delivery, we are now 6 days in with no delivery and I have emailed and had no reply, also rang 3 or 4 times each day and nobody picks up the telephone, I am now opening a case with PayPal to claw back the money as this was for a birthday present and item did not arrive,”

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Posted 6 years ago

Joshua James is rated 4.7 based on 21,749 reviews