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Joshua James Reviews

4.7 Rating 21,749 Reviews
96 %
of reviewers recommend Joshua James
4.7
Based on 21,749 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 85%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
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Phone:

01482 638960

Email:

support@joshuajames.com

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Joshua James 5 star review on 5th February 2025
Samantha McCalla
Joshua James 5 star review on 31st May 2024
Tracy Walker
Joshua James 5 star review on 7th February 2024
Natalie Richards
Joshua James 5 star review on 5th February 2024
Anonymous
Joshua James 5 star review on 27th November 2023
Karen Dobson
Joshua James 5 star review on 2nd November 2023
Pauline Wiggins
Joshua James 5 star review on 2nd November 2023
Pauline Wiggins
70
Anonymous
Anonymous  // 01/01/2019
This was my grandaughters Christmas present and I was very dissapointed when it arrived to picked it out on the web as she lives in the states and will not arrive here until boxing day so I think she will be very dissapointed too.
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Posted 5 years ago
I ordered two items an have only received one ....... still waiting on other item .... was dispatched on the 02
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Posted 5 years ago
I paid and ordered these items 8 days ago. Still not recieved. Not happy No reply to my email yesterday. This is a birthday present for my daughter this week. Where is it please
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Posted 5 years ago
I’m still waiting for my order ????????
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Posted 5 years ago
Misleading Black Friday advert, doesn't do what they claim. Can't trust. Went elsewhere.
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Posted 5 years ago
Still waiting for my item over a week later .... very disappointed.... !!!!
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Posted 5 years ago
Still awaiting product from over a week ago. Waiting for response from customer services. Not happy.
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Posted 5 years ago
Hi Dane I am sorry to hear about your issue. I can see from our records that customer service were in touch with you shortly after receiving your request to advise you on your delivery. I hope this helps Kind Regards, Lily
Posted 5 years ago
Poor communication, items still not arrived supposedly a week after dispatch. 🤔
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Posted 5 years ago
Ordered 2 weeks ago and still not received the items, despite phone calls. Not impressed
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Posted 5 years ago
Absolutely terrible irdered a bracket that says in stock only 10 days later still no sigh of a dispatched email . Missed my daughters birthday now and just went back on site and surprise still shows in stock . Don’t trust this company
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Posted 5 years ago
My order did not arrive. I had to raise a refund request via PayPal. They did refund my money when I did this, they were wanting me to wait 14 days.
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Posted 5 years ago
Ordered a charm which was then out of stock, but money taken from my account anyway, received incorrect charm 2 weeks later, and only half the original order! Won’t send out original order until incorrect charm has been returned! well overdue birthday present, appauling service, wouldn’t shop here again, Yhere are better nomination suppliers than this! Highly disappointed. Wouldn’t even give them one star! Extremely incompetent!
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Posted 5 years ago
Placed my order a week and a half ago, and still hasn’t been delivered. I didn’t receive a confirmation email or any other information on when it will be dispatched or if it has been dispatched. I have emailed their customer service but am waiting on a reply
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Posted 5 years ago
Unfortunately my parcel has still not arrived. It was sent from yourselves on the 17th October but I’m yet to receive it as yet. It’s a birthday present for this weekend therefore I’m hoping it arrives in the morning! Not that this review is any reflection of the company as the ordering and processing was second to none and a great service! Many Thanks
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Posted 5 years ago
Yet to receive the charm was ordered with 48 hour delivery on the 16th for my wife's birthday on the 21st. May not be Joshua James fault but is still relevant.
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Posted 5 years ago
My order has not arrived in the post. When I contacted customer services. They said I have to wait another 14 days. Until they can open up a claim with Royal Mail. No replacement or refund will be done until after this time. Which is quite unfair especially as my order is a birthday gift.
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Posted 5 years ago
The standard of jewellery I have received in the past is very good however I cannot comment on my recent order as it was despatch 17th October and today, 25th October it has still not arrived. I emailed customer services yesterday and I am awaiting a response.
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Posted 5 years ago
I still have not received my order. I ordered it a week and half ago. I’ve emailed them and they still have not got back to me.
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Posted 5 years ago
Have yet to receive the item. Bought as a birthday gift - now had to go and buy something else as item not arrived - ordered 12 days ago. Response from customer services will not do anything until 14 days have passed. Very disappointed with service.
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Posted 5 years ago
This company does not send what is advertised on their own website. I ordered 4 Nomination charms as gifts and only received packaging for 2 of them. even though they advertise that ALL Nomination comes with packaging, so best to use Argento or John Greed if you require packaging and decent customer service and these are unhelpful. Oh and I forgot they state that items are in stock and then advise after ordering that they are waiting for stock for many days. So unreliable if you need for a gift.
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Posted 5 years ago
Joshua James is rated 4.7 based on 21,749 reviews