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Joshua James Reviews

4.7 Rating 21,749 Reviews
96 %
of reviewers recommend Joshua James
4.7
Based on 21,749 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 85%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
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Phone:

01482 638960

Email:

support@joshuajames.com

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Joshua James 5 star review on 5th February 2025
Samantha McCalla
Joshua James 5 star review on 31st May 2024
Tracy Walker
Joshua James 5 star review on 7th February 2024
Natalie Richards
Joshua James 5 star review on 5th February 2024
Anonymous
Joshua James 5 star review on 27th November 2023
Karen Dobson
Joshua James 5 star review on 2nd November 2023
Pauline Wiggins
Joshua James 5 star review on 2nd November 2023
Pauline Wiggins
70
Anonymous
Anonymous  // 01/01/2019
Made an order was told a delivery date but after paying was told sorry item not in stock have asked 3 times for a refund but still nothing beware
Helpful Report
Posted 6 years ago
Poor customer service!! Goods not received!! No one contacted me back !! False advertising!!!Ordered items for Christmas, on 18th December as advertised on the website all goods shipped with 24 hours Royal Mail service, so assumed they would arrive in time . No goods by 22 nd so phoned the contact number given the lady on who answered the phone said goods were In stock just not dispatched yet ?? , recurved a dispatch email on 23 rd saying they would indeed be using 24 hr Royal Mail delivery . So today is 29 th and I am still yet to receive these items!?? I have phoned and emailed with no reply. I will never use this company again,terrible customer service!!
Helpful Report
Posted 6 years ago
I PAID ON 3RD DEC AND WAS ADVISED MY ITEMS WAS DISPATCHED 13TH STILL NOT RECIEVED. WONT REPLY TO EMAIL WONT ANSWER CALLS. DO NOT USE THIS COMPANY, THEY HAVE LEFT MANY PPL WITHOUT THERE GIFTS AT XMAS CHECK THEIR FACEBOOK PAGE.
Helpful Report
Posted 6 years ago
Do not use the company!!!!!! ORDERD on 6th of December and never recived my item I paid £39 for I had to ring PayPal to get my. Money back joke of a company
Helpful Report
Posted 6 years ago
I ordered the item for a Christmas present and have still NOT received it
Helpful Report
Posted 6 years ago
Items not turned up
Helpful Report
Posted 6 years ago
Not yet received my purchase even though I paid for next day delivery on the 20th of December. DPD have lost the item and when I spoke to them their concern and service was well below par... I was advised that I have to wait for up to 35 working days for the investigation.
Helpful Report
Posted 6 years ago
Appalling to receive my charm in a plastic ziplock bag rather than a proper box! Had to go out and purchase a box to be able to give as a gift!! It was stapled to the back o the order form and I almost didn't even realise it was there and binned it!
Helpful Report
Posted 6 years ago
Ordered my braclet and charms on 16th December it’s now the 28th december and I’m still waiting
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Posted 6 years ago
Can't really give a review as I am yet to receive my order!!
Helpful Report
Posted 6 years ago
Would not accept payment?
Helpful Report
Posted 6 years ago
Ordered for Christmas, no despatch email, no order, no reply to 4 emails,numerous phone calls ( just rings) now have a refund pending from PayPal. Luckily I ordered from a different company after this and received in time and used PayPal. Shocking service.
Helpful Report
Posted 6 years ago
AVOID AT ALL COSTS... THE MAJORITY OF POSITVE REVIEWS ARE FAKE!!!!
Helpful Report
Posted 6 years ago
Not received my order yet
Helpful Report
Posted 6 years ago
My order said in stock only to receive an email later to say awaiting stock. Now Christmas Eve and the post has been so I guess my granddaughter will not be getting her Christmas present. Nobody answering the phone. Could have bought elsewhere but as I have used you before without a problem thought it would be fine but obviously not. Not very happy
Helpful Report
Posted 6 years ago
My first order arrived within timescale. Still awaiting my second order. Sent umpteen emails. Tried to phone many times no on answers and now the phone appears unresponsive! I wanted the gifts for Christmas. They emailed several days after order that they were awaiting goods from their supplier, however you are still able to order online. I do not normally leave feedback but am extremely unhappy at the customer service. Wish Id read emails as I would have ordered elsewhere
Helpful Report
Posted 6 years ago
Have not received my item and have sent 2 emails to your company to enquiry about this, both with no reply. Have tried to phone on multiple occasions and it rings out. Have ordered from yourselves many times before and have no issues. It’s has been over 1 week since I sent the first email on your “Help” page with no response.
Helpful Report
Posted 6 years ago
Never received the order, emailed customer service, who sent an automated response saying they'd be in touch. Still waiting!!
Helpful Report
Posted 6 years ago
Absolutely shocking. Deserving of zero points, not even one point. 1. Ordered an item which said it was in stock - it was not in stock. 2. When I queried it, they said it 'had just gone out of stock ' - however their website continued to say it was in stock, so they are knowingly lying about stock levels. 3. I asked to cancel the order, which they acknowledged, however they still took my money and despatched the order 4. Now saying they won't refund 5. They takes days to respond to emails and they NEVER answer the phone. Worst customer service I've ever seen - terrible, terrible, terrible. They really should be reported to Trading Standards.
Helpful Report
Posted 6 years ago
Ordered an item Monday 17th still haven’t received it. Sent two emails, both ignored. Tried phoning, no one answered. Do not use this company. Have sent a dispute now through PayPal as I want a refund
Helpful Report
Posted 6 years ago
Joshua James is rated 4.7 based on 21,749 reviews