Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,749 Reviews

96 %

of reviewers recommend Joshua James

4.7

Based on 21,749 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made an order was told a delivery date but after paying was told sorry item not in stock have asked 3 times for a refund but still nothing beware”

Helpful Report

Posted 6 years ago

“Poor customer service!! Goods not received!! No one contacted me back !! False advertising!!!Ordered items for Christmas, on 18th December as advertised on the website all goods shipped with 24 hours Royal Mail service, so assumed they would arrive in time . No goods by 22 nd so phoned the contact number given the lady on who answered the phone said goods were In stock just not dispatched yet ?? , recurved a dispatch email on 23 rd saying they would indeed be using 24 hr Royal Mail delivery . So today is 29 th and I am still yet to receive these items!?? I have phoned and emailed with no reply. I will never use this company again,terrible customer service!!”

Helpful Report

Posted 6 years ago

“I PAID ON 3RD DEC AND WAS ADVISED MY ITEMS WAS DISPATCHED 13TH STILL NOT RECIEVED. WONT REPLY TO EMAIL WONT ANSWER CALLS. DO NOT USE THIS COMPANY, THEY HAVE LEFT MANY PPL WITHOUT THERE GIFTS AT XMAS CHECK THEIR FACEBOOK PAGE.”

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Posted 6 years ago

“Do not use the company!!!!!! ORDERD on 6th of December and never recived my item I paid £39 for I had to ring PayPal to get my. Money back joke of a company”

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Posted 6 years ago

“I ordered the item for a Christmas present and have still NOT received it”

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Posted 6 years ago

“Items not turned up”

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Posted 6 years ago

“Not yet received my purchase even though I paid for next day delivery on the 20th of December. DPD have lost the item and when I spoke to them their concern and service was well below par... I was advised that I have to wait for up to 35 working days for the investigation.”

Helpful Report

Posted 6 years ago

“Appalling to receive my charm in a plastic ziplock bag rather than a proper box! Had to go out and purchase a box to be able to give as a gift!! It was stapled to the back o the order form and I almost didn't even realise it was there and binned it!”

Helpful Report

Posted 6 years ago

“Ordered my braclet and charms on 16th December it’s now the 28th december and I’m still waiting”

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Posted 6 years ago

“Can't really give a review as I am yet to receive my order!!”

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Posted 6 years ago

“Would not accept payment?”

Helpful Report

Posted 6 years ago

“Ordered for Christmas, no despatch email, no order, no reply to 4 emails,numerous phone calls ( just rings) now have a refund pending from PayPal. Luckily I ordered from a different company after this and received in time and used PayPal. Shocking service.”

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Posted 6 years ago

“AVOID AT ALL COSTS... THE MAJORITY OF POSITVE REVIEWS ARE FAKE!!!!”

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Posted 6 years ago

“Not received my order yet”

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Posted 6 years ago

“My order said in stock only to receive an email later to say awaiting stock. Now Christmas Eve and the post has been so I guess my granddaughter will not be getting her Christmas present. Nobody answering the phone. Could have bought elsewhere but as I have used you before without a problem thought it would be fine but obviously not. Not very happy”

Helpful Report

Posted 6 years ago

“My first order arrived within timescale. Still awaiting my second order. Sent umpteen emails. Tried to phone many times no on answers and now the phone appears unresponsive! I wanted the gifts for Christmas. They emailed several days after order that they were awaiting goods from their supplier, however you are still able to order online. I do not normally leave feedback but am extremely unhappy at the customer service. Wish Id read emails as I would have ordered elsewhere”

Helpful Report

Posted 6 years ago

“Have not received my item and have sent 2 emails to your company to enquiry about this, both with no reply. Have tried to phone on multiple occasions and it rings out. Have ordered from yourselves many times before and have no issues. It’s has been over 1 week since I sent the first email on your “Help” page with no response.”

Helpful Report

Posted 6 years ago

“Never received the order, emailed customer service, who sent an automated response saying they'd be in touch. Still waiting!!”

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Posted 6 years ago

“Absolutely shocking. Deserving of zero points, not even one point. 1. Ordered an item which said it was in stock - it was not in stock. 2. When I queried it, they said it 'had just gone out of stock ' - however their website continued to say it was in stock, so they are knowingly lying about stock levels. 3. I asked to cancel the order, which they acknowledged, however they still took my money and despatched the order 4. Now saying they won't refund 5. They takes days to respond to emails and they NEVER answer the phone. Worst customer service I've ever seen - terrible, terrible, terrible. They really should be reported to Trading Standards.”

Helpful Report

Posted 6 years ago

“Ordered an item Monday 17th still haven’t received it. Sent two emails, both ignored. Tried phoning, no one answered. Do not use this company. Have sent a dispute now through PayPal as I want a refund”

Helpful Report

Posted 6 years ago

Joshua James is rated 4.7 based on 21,749 reviews