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John Charcol Reviews

4.9 Rating 3,285 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

4.9

Based on 3,285 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, I would like to say massive thanks to Angela who helped us from day one until we got our mortgage. Thanks to you guys, we now have a new home. We were told it was going to be difficult by a lot of mortgage brokers with husband working overseas. But with the expertise and very friendly staff you have, especially, Angela, we now have our new home. she explained everything and made sure we were happy with the package and service provided. She checked in on us and also with her advice we were able to get everything done in record time. I would and will recommend your company to anyone, family and friends. Thanks to Helen and her team in Southampton for all the help. You guys took the stress out for us with your friendly, professional and helpful staff.”

Helpful Report

(London) - Posted 10 years ago

“Extremely professional & helpful, Nahid is a credit to the company with his wealth of knowledge , explaining the complicated buts in layman's terms & always willing to go the extra mile in assisting me throughout the whole process..”

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(Southampton) - Posted 10 years ago

“Simon & Helen at John Charcol were always very easy to get hold of and were always very helpful with their communication and responses to our questions - helping us solve a tricky mortgage problem really well. We are very satisfied with their services and will be happy to recommend and use them again ourselves in future.”

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(Southampton) - Posted 10 years ago

“Prompt friendly service”

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(Southampton) - Posted 10 years ago

“Very proactive and helpful, always pleasant and friendly communications. Use of convenient ways to contact e.g. texts for quick updates, e-mails for more weighty matters. Mostly took the pain out of filling in forms. There were a couple of times where better knowledge of the requirements would have reduced my workload and the overall time taken or where data already gathered could have been used rather than needing to provide it again.”

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(Southampton) - Posted 10 years ago

“Excellent customer service from Penny and Megan. Prompt responses and diligent in finding the best mortgage for me.”

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(London) - Posted 10 years ago

“-Speedy response to emails -friendly and easy to talk to -helpful and answered all questions and concerned -10/10 service”

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(Southampton) - Posted 10 years ago

“Brilliant customer service”

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(Southampton) - Posted 10 years ago

“Fast communication was key - my mails were responded to almost immediately keeping me up to date on the progress of the remortgage.”

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(Southampton) - Posted 10 years ago

“We got the mortgage applied for at great rate???? Ps jordon needs a pay rise and finished at 5.00pm and no she did not pay us to say that) just very good at her job!”

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(Southampton) - Posted 10 years ago

“Great team, did what they said they would do, on time.”

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(Southampton) - Posted 10 years ago

“Riza and Alex from John Charcol sorted out a pretty complex re-mortgage on a buy-to-let property with minimal fuss after a previous broker had failed to arrange a mortgage. I was impressed with the information flow & professional advice: but most importantly their ability to drive the mortgage through to completion quickly.”

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(Southampton) - Posted 10 years ago

“Always chasing things up to keep everything moving fab job”

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(Southampton) - Posted 10 years ago

“We recently renewed our mortgage with Randeep at John Charcol following our original engagement with John Charcol five years previous. As ever the experience was a positive & informed one. We will be using Randeep and John Charcol again in the future. Excellent customer relations.”

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(London) - Posted 10 years ago

“You know your stuff”

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(Southampton) - Posted 10 years ago

“Excellent service from Day 1.....professional, business like & friendly. I dealt with Matt Gibson & Helen Butler - both were first class.”

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(Southampton) - Posted 10 years ago

“Excellent service all round..matt started it off by talking me through different mortgage offers.once i decided on the mortgage i wanted Riza then took over and dealt with everything brilliantly.she was always keeping me upto date with what was going on between the solicitors and the bank which was very much appreciated..brilliant service !!!!”

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(Southampton) - Posted 10 years ago

“Excellent service with very helpful and well informed advisors very well recomended”

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(Southampton) - Posted 10 years ago

“An efficient and thorough service.”

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(London) - Posted 10 years ago

“Matthew Daly was excellent and nothing was too much trouble for him - everything went very smoothly. Would definitely use John Charcoal again.”

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(London) - Posted 10 years ago

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John Charcol is rated 4.9 based on 3,285 reviews