John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.89

4.9 Rating 3,002 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 3,002 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samm was immensely helpful throughout the process and incredibly patient with us when we had to keep rearranging calls, such a. Nice personality. Karolina was equally as insightful, patient and helpful during our interactions and dealings with John Charcoal, what a team! Nothing ever felt like a hassle and I felt in safe hands, everything felt very taken care of. Thank you to you all, a very strong team of friendly and knowledgeable individuals!”

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Posted 2 weeks ago

“Nice and easy to talk to. Very helpful and friendly. Thank you James.”

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Posted 2 weeks ago

“Daniel made the mortgage protection review process simple and stress free. He explained everything clearly and made the whole process easy to understand. Would highly recommend.”

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Posted 2 weeks ago

“Thank you to Samm for making the process so accessible and helping us with finding suitable cover. Your flexibility and approachability was appreciated. Thank you again”

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Posted 3 weeks ago

“I was extremely pleased with the service I received throughout my residential remortgage process from Randeep. Despite the complexity of my case, the support I received was consistently professional, patient, and reassuring. I felt well-guided at every stage and really appreciated the clear communication and commitment to meeting the deadline. Thanks to their persistence and expertise, I successfully secured my mortgage offer on time. I’m very grateful for all the help and would highly recommend their service.”

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Posted 3 weeks ago

“Excellent customer service by Mohit, Randip and the team.”

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Posted 3 weeks ago

“Jess and Alex have been outstanding—this is the second time they’ve handled my mortgage, and once again they delivered exceptional service. They’re knowledgeable, reliable, and always go the extra mile. Truly the best”

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Posted 3 weeks ago

“My experience of John Charcol has been so positive. A really friendly and comprehensive service and I felt supported and fully informed all the way through. Athavan was always so helpful and the guidance and support given has been invaluable. He was more than happy to go the extra mile and made my experience of getting my mortgage sorted far less nerve wracking than it would have otherwise been. Thanks for all the help!”

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Posted 3 weeks ago

“Samm was caring in every detail. From the very first conversation she made everything feel easy and clear. She took her time, explained every step in a way I could understand, and checked in regularly to make sure I was comfortable with the process. What stood out most was her patience and the genuine effort she put into getting the right outcome for me. Nothing felt rushed or transactional. I felt supported the whole way through. If you want someone who truly looks after you, Samm is the one. Highly recommend.”

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Posted 3 weeks ago

“Sam and Meg were perfect from start to finish, the approach was spot on, conversation and most importantly protecting what matters most with the complex jargon and pushy sales tactics you often see. In short, if your looking for protection conversation there is no better place to start than these two and the team at John Charcol.”

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Posted 3 weeks ago

“We have been very impressed with the service we’ve received from John Charcol from our very first meeting to exchanging on our first house. Karolina in particular has been an absolute hero throughout the process. As first time buyers with particularly complicated earning history, we’d been led to believe elsewhere that we would never be able to get a mortgage. However, Karolina took great care and time to understand our unique situation and to speak at great length to lenders to find ones who would be prepared to take into account our complex mix of freelance and employed work. In the end she was able to find two great options for us, and worked tirelessly on our application until the offer came through. Even after that and John Charcol had already received their fee, she continued to keep an eye on the market and was able to swap us for an even better product that will save us a lot per month. Thank you, Karolina! Hollie, our client relationship manager, was also extremely helpful in guiding us through the months between offer and completion. Thanks to her help negotiating with and chasing the solicitors when we were at work, we were able to get to exchange in time when the seller suddenly gave us a deadline and threatened to pull out. Nick was also wonderful in finding us the best mortgage protection and income protection for our needs, and we’re very grateful for his time, expertise and kindness.”

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Posted 3 weeks ago

“Really good service. Clear and attentive communication”

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Posted 3 weeks ago

“Great communication and advice. Highly recommend.”

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Posted 4 weeks ago

“Compassionate, responsive advice through the entire process of a complex remortgage. All for a very reasonable price give the huge amount of work that they put in.”

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Posted 4 weeks ago

“Both Lawrence and Josh were fantastic with their advice and there time. They were able to tailor everything to our requirements, all the while making the whole process clear. I would have no hesitation in recommending them to anyone.”

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Posted 1 month ago

“Very helpful and guided me on the right path”

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Posted 1 month ago

“I just re mortgaged my property via John Charcol, my relationship manager was Shaun Boyle, he was fantastic and made the whole process seamless. Thank you for being helpful yet professional. I look forward to the next time FB”

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Posted 1 month ago

“We’ve been really impressed with the service from John Charcol. Both Mark (Partner) and James (Protection Advisor) have been fantastic. Clear in their explanations, great at finding the right lenders and policies for our needs, and easy to reach when we needed them.”

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Posted 1 month ago

“David and his team were superb in dealing with my insurance policies, from day one they were always clear and in contact at every possible chance , my details changed half way through getting cover , but the team were always patient and positive until everything was resolved .”

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Posted 1 month ago

“My case was not easy but I would like to thanks Ezra. Ezra was amazing from start to finish. I wouldn’t hesitate to recommend him to anyone! Thanks once again Ezra & Chantelle and team from John Charcol.”

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Posted 1 month ago

John Charcol is rated 4.9 based on 3,002 reviews