John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,885 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,885 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

Write Your review

Tell us how John Charcol made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couldn't be happier with the service we received. Andrew was fantastic throughout the process, with regular and clear communication, excellent advice and really helpful in liaising with all parties to keep things simple for us. What I expected to be a very stressful process on an expat buy to let mortgage couldn't have been easier. And we ended up paying less. Thanks!”

Helpful Report

Posted 2 weeks ago

“Samm was excellent, found the right cover for our needs. There was no hard upsell, Samm listened to what we needed and found the right package, no issue making multiple amendments at our request. Thank you.”

Helpful Report

Posted 3 weeks ago

“I had excellent experience dealing with John Charcol Limited for both my mortgage and protection cover. From the initial consultation, Brian demonstrated deep expertise and professionalism, providing clear and tailored advice based on my financial situation. On the protection side, David helped me select the most suitable plan from reputable providers. As a first-time buyer based outside the UK, I especially appreciated their guidance in helping me understand the process. I felt supported and well-informed throughout, and I would highly recommend them to anyone seeking reliable and comprehensive financial services.”

Helpful Report

Posted 3 weeks ago

“Sam was absolutely fantastic. Worked out the best deal for me , very professional and thorough.”

Helpful Report

Posted 3 weeks ago

“Nick was so lovely and easy to talk to anything I didn’t understand he went back over it and explained Nick made the process very easy and stress free 10/10 for me”

Helpful Report

Posted 3 weeks ago

“Great experience working with James, clear and straight forward process.”

Helpful Report

Posted 1 month ago

“Holly provided an excellent service, with very clear explanations and was extremely efficient. We would recommend her and John Charcol for clear independent advice.”

Helpful Report

Posted 1 month ago

“Very easy process, great communication and support from start to finish. I would use again.”

Helpful Report

Posted 1 month ago

“I cannot speak highly enough about John Charcol and Andrew Ireland in particular. I was remortgaging my flat and a lot of obstacles cropped up and Andrew truly kept me sane and kept things on course. He constantly had an eye on everything - including the bank and conveyancer side of things. Also - excellent communication! Highly recommended and I’m so glad I went with John Charcol (having considered quite a few brokers).”

Helpful Report

Posted 1 month ago

“John charcol has been very supportive and understanding my needs he has given me enough time . I can not thank him enough for his time given to me to sort my policy needs . Finally every thing has fallen in place for me and i have piece of mind know. Thanks again John for sorting me out”

Helpful Report

Posted 1 month ago

“I cannot recommend Heidi Hallett enough. She is by far the best broker I have ever met - proactive, attentive, goes above and beyond from start to finish, and is a genuinely lovely person to engage with. She is excellent at what she does and I look forward to reconnecting with her in the future”

Helpful Report

Posted 1 month ago

“Elliott was superb. Very generous and patient with his time. Kept looking for the best deals most suitable to our situation. Professional, competent and personable. Elliott was brilliant and to be recommended.”

Helpful Report

Posted 1 month ago

“Daniel has been amazing on helping us from start to finish, would highly recommend!”

Helpful Report

Posted 1 month ago

“James Clark helped me sort my income protection polices. He has been a pleasure to work with and was always available to answer any questions I had with regards to my policy and made the whole process stress free, which compared to my last experience with another company was 100 time better! James is a credit to the team, many thanks.”

Helpful Report

Posted 1 month ago

“Outstanding service working with Matt and Elliott honestly made buying my first home the most easiest experience I could have dealt with got a fantastic mortgage deal and fantastic life insurance and incompletion deals I would highly recommend and I am eternally grateful guys thank you so much !!”

Helpful Report

Posted 1 month ago

“Proactive searching original offer and then improving on it as new ones emerged during the process.”

Helpful Report

Posted 1 month ago

“Worst company ever and William Caldwell is an absolutely awful broker. Worst experience ever. Avoid and don’t waste your time with these people.”

Helpful Report

Posted 1 month ago

We always strive to deliver the best service and outcomes for our customers, and we apologise that our service did not meet your expectations on this occasion. We’d welcome the opportunity to discuss your experience in more detail so we can address your concerns and put things right. Please contact our Complaints Officer at complaints@johncharcol.co.uk or by calling us directly, and we’ll investigate the matter promptly and keep you informed of our findings. - Robyn @ John Charcol

Posted 1 month ago

“Paul has been amazing. His deep KYC knowledge enables him to tailor solutions to our needs and provide exactly what will help us most. He is thorough, attentive, and takes great care of us. Throughout the journey, he offered the best advice to guide us in making the right decisions. Thank you, Paul, for being such an outstanding person.”

Helpful Report

Posted 1 month ago

“Excellent service from start to finish. I would like to single out for special praise, my broker, Karolina. She was proffessional, patient, personable and very knowledgable. She made what could have been an very stressful process, into an easy one. I will certainly be reccomending her in the future.”

Helpful Report

Posted 1 month ago

“From start to finish, the service was outstanding! Our mortgage adviser Gemma was incredibly knowledgeable, professional, and efficient, making the whole process smooth and stress-free. She took the time to explain every step clearly, answered all my questions with patience, and went above and beyond to find me the best deal. Communication was always prompt, and I felt supported throughout the entire journey. I couldn’t be happier with the outcome and wouldn’t hesitate to recommend her services to anyone looking for expert mortgage advice!”

Helpful Report

Posted 1 month ago

John Charcol is rated 4.9 based on 2,885 reviews