John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.89

4.9 Rating 3,052 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 3,052 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would recommend John Charcol. I had help from multiple different people and they were all incredible at the job they did. Ezra Le Mon helped me out with getting my mortgage, there were a few bumps in the road but he was more than helpful in getting it resolved quickly and effectively and also got me a better deal overall. I spoke with Mohit Patel who was more than helpful in getting me set up with my insurance and making sure that I was covered in all aspects, he recommended services they work with who have been instrumental in making sure that I have everything ready for my property purchase. And finally, Eniko Kormendi, she has been absolutely vital in keeping me sane during this process, she was incredible and I can't thank her enough for all her help in making sure that I was understanding of everything happening and making sure that the solicitors were keeping me up to date or at least keeping her up to date so that we could have some sort of progress updates. My solicitors themselves weren't the greatest and Eniko was instrumental in making sure that we got this property purchase done on time. Thank you to all the team and I will definitely be using them again in the future for any remortgage/purchase I may have. They've been incredible!”

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Posted 8 hours ago

“I would highly recommend John Charcol and my advisor Dipak Shirsat, who was extremely helpful in securing my mortgage. I truly cannot thank him enough. Dipak was very efficient, friendly, and consistently supportive throughout the entire process. I was very pleased with the mortgage deal he obtained for me, as well as the clear and helpful advice he provided along the way. The quality of communication was excellent from start to finish. I was kept regularly updated on my mortgage and was given all the support I needed to find the best mortgage product available. I look forward to working again with John Charcol and Dipak when it’s time to review and update my mortgage.”

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Posted 1 day ago

“Samm was super helpful, friendly and patient with our application. We had so many questions and Samm was so quick to answer and provide that extra level of detail and assurance. Highly recommend John Charcol and Samm in particular, timely communication, warm and friendly calls, trustworthy and so knowledgeable. Excellent all round.”

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Posted 2 days ago

“Samm always helps us find the best deal and always gives us enough information to help us make the right decision.”

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Posted 2 days ago

“Samm is great with finding us new deals on insurance and the likes. always very attentive. Lovely working with her since 2020 now.”

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Posted 3 days ago

“I would highly recommend, our advisor Simon Moss couldn’t have been more helpful and Easy to talk to. As first time buyers we were a little nervous but We were kept up to date and were able to ask any questions we had, it was clear, simple and a stress free experience. Thank you Simon.”

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Posted 3 days ago

“I would highly recommend John Charcol and my advisor Kathryn Nield, who was extremely helpful in finding me my mortgage. I cannot thank her enough. Kathryn frequently kept me updated on the progress of purchasing my house, and gave me all the support I needed in finding the best product. I completed my purchase a year ago, and every month I get a Monthly Home Report from John Charcol informing me if my mortgage is still the best product at that time. I look forward to working with John Charcol and Kathryn when my mortgage needs updating”

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Posted 3 days ago

“Our advisor was extremely helpful, efficient and friendly. We are really happy with the mortgage deal that was obtained, as well as the advice throughout. The quality of communication was also excellent. Thank you!”

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Posted 5 days ago

“I have been delighted by the service I have received from James Clark with respect to the insurance I was looking for. He provided clear information and I was pleased with his pragmatic approach and not offering cover that was not needed. He was easy to talk to and his explanations of the process were professional and straight forward for me to follow. Have no hesitation in recommending James. Thank you”

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Posted 6 days ago

“Great staff to deal with and a company that always gets back to you. Refreshing change nowadays so thanks”

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Posted 6 days ago

“James at John Charcol provided outstanding service in arranging my income protection, life insurance. He was knowledgeable, helpful, and took the time to explain everything clearly. I’d definitely recommend him. Thanks again for all your help.”

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Posted 1 week ago

“John Charcol were fantastic in our remortgage process... In particular Chantelle Parker and Shaun Boyle were super helpful and really good at getting us a good mortgage product which was perfect for us and our situation and needs. They made the process easy and kept us informed throughout the whole process beginning to end. Would highly recommend.”

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Posted 1 week ago

“My partner and I approached Edward to help us purchase our first home back in 2025. With his knowledge and expertise, Edward was in regular contact providing us with updates and often checked in to make sure we were okay. Whilst this was a daunting time for us, Edward was supportive and put our minds at ease. No question was a silly question when we were unsure. On behalf of myself and my partner we would 100% recommend Edward. We cannot thank you enough for your help!”

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Posted 1 week ago

“Fantastic service, highly recommend”

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Posted 1 week ago

“Randeep Sodhi of John Charcol was recommended to us by family for his professionalism and expertise. We were not disappointed as he worked with us for over four months to secure a mortgage that met our needs. With one of us working in the UK and one out, the number of possible lenders was small but he kept looking. His knowledge and support were at the highest level throughout and kept us on top of the minutiae required by the lender. He was also tenacious in following through with the solicitors. We will happily recommend him to family and friends. Nigel W.”

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Posted 1 week ago

“I used the company to arrange my first mortgage and to get the relevant insurance. I got assistance from Samm Wright and Chris Allcock and I’m very happy with the service I got.”

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Posted 1 week ago

“Me and my partner are first time buyer so sorting out a mortgage is a big scary thing to do. We had Edward Coombs as our mortgage advisor and I honestly couldn’t recommend him enough to anyone. He helped explain everything to us, he went through everything clear so we understood and he was easily contactable when we needed him. He is a very lovely and friendly guy to talk to. We honestly can’t thank him enough.”

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Posted 1 week ago

“The service I received was excellent. Shak Bhairon, My adviser was very thorough and patient and explained every step of the process to me, and very responsive when dealing with changes in deadlines as the purchase progressed. Would recommend to anyone!”

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Posted 1 week ago

“Customer service from Shak Bhairon (one of the mortgage advisors) was excellent. She spent many weeks chasing up different lenders for an expat buy to let mortgage and worked hard to get me an offer due to my particular circumstances. I would recommend JC and Shak in particular especially for complicated mortgages (expat, self-employed etc.). Excellent service!”

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Posted 1 week ago

“I used their services to arrange a cover after I got my first mortgage. The communication was clear and precise. I’m happy with the service I have received.”

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Posted 2 weeks ago

John Charcol is rated 4.9 based on 3,052 reviews