John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,881 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,881 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful, patients, friendly service from everyone I have spoken to.”

Helpful Report

Posted 1 day ago

“Holly Grant and Meg Jones are first class arranging life protection cover. Very diligent and work hard to best fit your own circumstances. Highly recommended.”

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Posted 1 day ago

“Very helpful, friendly and professional. Talked me through the whole process and made it clear to understand.”

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Posted 2 days ago

“Mr Williams made the whole process so easy and understandable. Was always contactable, answered every question thrown at him and even through he just had a baby and was on Jury Duty for 2 weeks still delivered a great service.”

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Posted 4 days ago

“We had the absolute pleasure of working with Lisa Gilsenan to secure a mortgage for our new home, and we truly couldn’t be more grateful for her support throughout the entire process. From the very beginning, Lisa was a constant source of knowledge, guidance, and reassurance. She made what could have been a stressful experience feel smooth and manageable. Her professionalism, patience, and genuine willingness to help made all the difference. No matter how many questions we had (and we had plenty!), Lisa was always just a call or message away—ready to respond with clarity, care, and a smile. She went above and beyond at every stage, and her dedication truly stood out. Even though we purchased our home through different estate agents who recommended their own mortgage advisors, we confidently chose Lisa—and it was the best decision we could have made. She acted solely in our best interest and handled everything with absolute expertise and integrity. We wholeheartedly recommend Lisa to anyone in need of mortgage advice or support. You will be in the most capable and caring hands!”

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Posted 6 days ago

“Knowledgeable, attentive and very helpful”

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Posted 6 days ago

“Great team These people soon for me Mortege's issue solved And very soon my mortgage was approved at a low rate I am very thankful to these people”

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Posted 1 week ago

“I had the pleasure of dealing with David Pudney at John Charcoal. Unfortunately my house buying journey wasn't smooth, but David was incredibly supportive, really friendly and got things done really fast. He was also really communicative, emails answered very quickly. Thank you!”

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Posted 1 week ago

“Always very happy with John Charcol's service. Ezra Le Mon and Fiona Allan have been assisting us with our mortgages for years now. Ezra has always found us the best rate and most suitable products on the market, quickly and easily. Fiona has always ensured that our applications get processed smoothly and on time, and provides regular updates as things progress. Great, clear, responsive communications and very good advice. In a world where I'm regularly let down by inept customer service, I honestly couldn't be happier to have such expert, competent people at John Charcol to rely on!”

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Posted 1 week ago

“My adviser Mohit was excellent - he went the extra mile to research and recommend a life insurance policy that truly meets my needs.”

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Posted 2 weeks ago

“A very big thank you to Karolina, Holly and everyone who assisted in progressing my mortgage application. Prompt and knowledgeable, I really felt like I was in good hands with the team at John Charcol. I highly recommend them and will certainly come back in the future when re-mortgaging:)”

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Posted 2 weeks ago

“I would definitely recommend John Charcol to my friends and family. James was superb and made everything very easy and explained everything in great detail.”

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Posted 2 weeks ago

“We had an excellent experience working with John Charcol and Leigha specifically. From start to finish Leigha made our process as first time buyers stress-free and kept us updated every step of the way. Highly recommend this company to anyone looking for a mortgage broker.”

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Posted 2 weeks ago

“James was super efficient and did all the research necessary to give me as many options to chose from. My husband overheard our call and also changed his insurance provider to got a far better deal! We can now rest easy knowing our family is sorted- Thankyou! Would highly recommend!”

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Posted 2 weeks ago

“Here’s the same review translated into polished English: --- I would like to express my sincere gratitude to Reiss Brians and his assistants Hannah and Bilal for all their support over the past two years with my three Buy to Let properties. From the very beginning, Reiss demonstrated an in-depth knowledge of the mortgage market and always provided me with the best options tailored to my needs. His patience, professionalism, and clear guidance made every step of the process much easier and more transparent. Hannah and Bilal were also a huge help – attentive, well-organised, and always available to respond quickly and kindly to any questions. Thanks to their commitment and dedication, the whole process was smooth and efficient. Overall, I would not hesitate to recommend Reiss and his team. They have been an invaluable support on my property investment journey and have given me complete confidence to continue working with them in the future.”

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Posted 2 weeks ago

“Absolutely amazing service and attention from Shaahid and Lily! We've been with them through our initial mortgage process and now through our first renewal and both experiences were made so easy and pain free for an expat not fully experienced with the UK system. Shaahid made sure he was always informing us of the best deals right up until closing. Thanks so much!”

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Posted 2 weeks ago

“Couldn't be happier with the service we received. Andrew was fantastic throughout the process, with regular and clear communication, excellent advice and really helpful in liaising with all parties to keep things simple for us. What I expected to be a very stressful process on an expat buy to let mortgage couldn't have been easier. And we ended up paying less. Thanks!”

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Posted 2 weeks ago

“Samm was excellent, found the right cover for our needs. There was no hard upsell, Samm listened to what we needed and found the right package, no issue making multiple amendments at our request. Thank you.”

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Posted 2 weeks ago

“I had excellent experience dealing with John Charcol Limited for both my mortgage and protection cover. From the initial consultation, Brian demonstrated deep expertise and professionalism, providing clear and tailored advice based on my financial situation. On the protection side, David helped me select the most suitable plan from reputable providers. As a first-time buyer based outside the UK, I especially appreciated their guidance in helping me understand the process. I felt supported and well-informed throughout, and I would highly recommend them to anyone seeking reliable and comprehensive financial services.”

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Posted 2 weeks ago

“Sam was absolutely fantastic. Worked out the best deal for me , very professional and thorough.”

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Posted 2 weeks ago

John Charcol is rated 4.9 based on 2,881 reviews