John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,815 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,815 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Razz was very friendly and approachable. Sorted us a mortgage really quickly and always at the end of the phone to respond to our questions.”

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Posted 4 years ago

“Professional and friendly service from Randeep would recommend”

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Posted 4 years ago

“Being a first time buyer I was unsure of the process of buying. John Charcol was a great help from start to finish. Special thanks to Jessica and Lauren in the Southampton office . Excellent service throughout and would highly recommend 😊”

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Posted 2 years ago

“John Charcol have been a brilliant mortgage broker, finding me a rate than no-one else did. They are worth the fee compared to supposedly other "free" brokers. In particular both Shaahid Quinn and Scott Hodder were supportive, helpful and very quick to work with.”

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Posted 2 years ago

“Fantastic service from Randeep at John Charcol. Help me secure a mortgage as a new director when other providers could not. Communication was always prompt snd clear with what was required. Excellent service all round.”

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Posted 4 years ago

“Razz provided fantastic support throughout the whole process, Customer service is second to none. We thought applying for a mortgage was going to be very stressful but thanks to Razz this was not the case. Highly recommend.”

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Posted 4 years ago

“I would like to say at first I was reluctant to use a large Broker , But I must say the level of service I received from Tiara , was excellent, But also backed up by Emily Gould with the very best support To tiara, The level of contact by Emily was the best. (She always called me back when she said she would) I really don’t think they could have not done anymore It really helped by having the best solicitor you could have.”

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Posted 4 years ago

“Initial contact with any organisation is perhaps the most crucial moment that influences your impression of who you are dealing with. Jake Cousins was my 'initial contact' and he was an ultimate professional and a credit to your company. Following on, the service I received from Mia, then David and lastly and in particular, Gemma Kahn was first class. I would not hesitate to recommend your brokerage to anyone who is seeking a Mortgage of any description. Many thanks.”

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Posted 6 years ago

“I recently had the pleasure of working with Athavan Vallipuram from John Charcol, and I couldn't be happier with his service. Athavan's expertise and dedication made the whole mortgage switching and remortgaging process smooth and stress-free. He always kept me in the loop whenever a new and lower mortgage rate came up, giving me all the info I needed to make smart decisions. Thanks to his proactive approach, we reapplied for a lower rate about five times, making sure I always got the best possible interest rate before my existing mortgage ended. I was in touch with Athavan for six months before my deal ended. Being an active person, I did my own research to start at the industry standard time. While I can't speak for the entire John Charcol team, I do think they were on top of things because Eniko Kormendi (Client Relationship Manager) would step in when Athavan wasn't available, and they kept me informed. It was between siriusfinance.co.uk or John Charcol, and the team at John Charcol won my business because Athavan's emails felt genuine and not copy-pasted. Don't get me wrong, Athavan probably has many preloaded scripts, but he used them in a way that felt personal. His professionalism and friendly demeanor really stood out. I highly recommend Athavan for anyone looking for top-notch help with their mortgage needs.”

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Posted 5 months ago

“Lisa displayed amazing Excellent professional service from start to finish keeping us informed throughout the journey.she made the processes super quick. I will definitely recommend you to as many as I can. Keep up the excellent service.”

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Posted 7 months ago

“I am very happy with the services provided by John Charcol. I was assigned Lisa who went above & beyond to help me through a stressful house move. Lisa was fast with her responses & even dealt with issues I was having that weren’t her responsibility which I appreciate so much. I can’t thank her enough for her kindness & efficiency through the whole process, along with Bilal who was equally just as helpful. Thank you so much!”

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Posted 7 months ago

“Organised my life assurance with Lisa Gilsenan after being refused by online searching due to my medical history. After chatting with Lisa, many emails and messages later she found an excellent deal that offered me cover as soon as I needed it. Lisa was both professional and easy to talk to which made the process of discussing medical history’s and financial information so much easier. I would highly recommend her to anyone needing assistance with financial protection. Many thanks for all your help.”

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Posted 8 months ago

“First time buyers and Lisa has been brilliant throughout - took the time to understand our situation and find the best solution, and even contacted us whenever a better deal became available. Super efficient and available whenever we had questions. Thank you also to Bilal who kept us updated every step of the way!”

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Posted 8 months ago

“Amazing service. Lisa is very efficient, knowledgeable and professional”

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Posted 8 months ago

“Lisa was helpful through all the stages of the mortgage application. Even though we had a couple of transactions that didn't come through, Lisa remained supportive and professional through the process. She was also consistently on the look out for better deals on the market for us. I'd highly recommend her services to other first time buyers.”

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Posted 8 months ago

“Lisa at John Charcoal was amazing all throughout our mortgage application. She always kept us updated throughout the process and overcame obstacles in our credit history managing to get us the best rate available for our first mortgage with a lender. We now have our own home thanks to Lisa’s advice and support. Reasonably priced for the service. We highly recommend.”

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Posted 8 months ago

“Stephen Brown could not have been a more attentive, readily available, invested broker, who made our stressful 9 month flat purchase as smooth as possible. One of us nearing the end of a fixed term contract, and the other having just started a new role, we were a bit awkward on paper, but Stephen found the perfect lender for us and got our mortgage over the line just in time. He spent countless hours over the months checking in, explaining things to us as first time buyers, and helping us fill in forms etc. Just before we completed, he was able to secure a better rate and update the contract which was great. We would honestly recommend Stephen to everyone and anyone! Thank you so much Stephen, we could not have done it without you!”

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Posted 9 months ago

“Lisa was extremely professional and knowledgeable, helping us collect all the various documents and information together before finding us a great mortgage deal. It couldn’t have gone smoother.”

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Posted 10 months ago

“Mohit and Randeep were really helpful with everything! Amazing service :)”

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Posted 11 months ago

“Having been trapped in an interest only mortgage for years and my husband nearing retirement age, I was extremely worried about securing a repayment mortgage with only a 4 year term remaining and nowhere near enough funds to clear the balance. Ezra was a breath of fresh air from day 1. He contacted me the very same day I submitted an enquiry and kept me advised every step of the way. He always answered my emails the same day and was extremely reassuring. He said from day 1 that he would be able to get a mortgage and 6 weeks later we've completed! Thanks also to Louise for all her help and support through the actual remortgage process. I would not hesitate to contact either of you again for any future help I need. You are both a credit to this organisation. Thank You”

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Posted 1 year ago

John Charcol is rated 4.9 based on 2,815 reviews