John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.89

4.9 Rating 3,002 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 3,002 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

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“Absolutely superb. I would never apply for a mortgage in future unless I was using Simply Finance as my broker”

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Posted 10 years ago

“I am very happy with the level of customer service from the buy to let team! Mr Nahid Hussain was very professional and friendly and made sure everything goes smooth! The contact number is a local rate number and the calls are answered straight away. Will definitely use again in the future and will recommend to everyone. Mr Tomasz Szymczak”

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Posted 10 years ago

“A very good company indeed. Their staff are extremely helpful and very knowledgeable. They are efficient, they communicate effectively, quickly, clearly and timely. All information is fully explained, they answer all questions with confidence, you are never kept on hold if you call them. They always call you back. They email quickly. I cannot fault them at all, they are very good at what they do.”

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Posted 10 years ago

“Excellent service all round”

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Posted 10 years ago

“All staff friendly and professional . I was kept informed throughout.”

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Posted 10 years ago

“Very hard to get in touch with. Got moved between several advisors only one of which I actually met. Constantly misinformed with wrong information. Seemed very out of their depth and incompetent. Only saving grace was that they "got there in the end". To be honest felt more like by luck than judgement.”

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Posted 10 years ago

“Professional, efficient, very helpful and informed staff who do their job with the minimumum of fuss, making it easy for customers.”

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Posted 10 years ago

“STAFF are professional and they go the extra mile to find a suitable product and communicate well with client.”

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Posted 10 years ago

“Staff were very knowledgeable, pleasant and efficient.”

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Posted 10 years ago

“Excellent service - quick responses to anything asked. I would not hesitate to use again.”

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Posted 10 years ago

“I found the staff to be very helpful and understanding as it is always an anxious time the communication was good and would recommend them to friends and family”

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Posted 10 years ago

“Daniel Collis was absolutely brilliant! Very professional and extremely thorough as well as quick to respond and very, very helpful. A credit to simply Finance, in my opinion.”

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Posted 10 years ago

“Can i start by saying from the first phone call to the last we have been looked after absoluteiy brillIantly. Hayley and Helen are so professional and friendly, nothing was too much trouble and the whole process was stress free. I will certainly recommend your company if i get the chance and once again thank you so much for a job well done.”

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Posted 10 years ago

“As i'm a first time buyer and not really knowing anything out mortgaged and how it all works. They explained it step by step and really help me out, great service and would highly recommend to everyone. thanks for making it easy !!! Kelly & John”

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Posted 10 years ago

“Penny, my contact, is pleasant and friendly, efficient and effective. I mortgage and remortgage my BTL portfolio with the minimum of fuss and aggravation - a happy customer!”

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Posted 10 years ago

“Great advice and service with support along the way.”

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Posted 10 years ago

“I would like to thank both Rachel and Emily for their hard work in managing to cope with a very difficult arrangement whilst being able to understand and cope with our ignorance A great help all round thank you Martin Cox”

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Posted 10 years ago

“A pleasure to deal with.”

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Posted 10 years ago

“We have received an excellent service. The team were very fast and efficient in finding the perfect mortgage for us and throughout the whole process of the change over. Great communication from Hayley and Tev. Thank you”

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Posted 10 years ago

“I am very pleased with the service simply finance have provided throughout purchasing my flat. Donna Gail in particular was very thorough and was able to provide all the information I needed at any time. I would certainly recommend the company.”

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Posted 10 years ago

John Charcol is rated 4.9 based on 3,002 reviews