John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.89

4.9 Rating 3,002 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 3,002 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although apprehensive initially, when I googled Simply Finance for my Re-Mortgage, the immediate response I got was quite reassuring and welcoming without pressure. From the start I found the staff quite knowledgeable, quick and patient and also competent. Right throughout the long process all staff seemed to kept informed and were able to deal with my case and keep me informed right through to the end. I would like to say "Thank you" to them all for a job well done and would have no hesitation to recommend Simply Finance to others for their Mortgage needs.”

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Posted 10 years ago

“I found Simply Finance to be outstanding! We were contacted and updated every step of the way, would definitely recommend to anyone wanting to remortgage.”

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Posted 10 years ago

“steve blinnan was extreamly helpful throughout my remortgage”

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Posted 10 years ago

“Was impressed from the outset. From beginning to end, all procedures were followed up with calls/emails and all those concerned that I came into contact with were friendly and informed. Certainly took the stress out of my situation.”

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Posted 10 years ago

“I CONNTACTED SEVERAL ANNUITY PROVIDERS BUT FOUND SIMPLY FINANCE THE MOST HELPFUL, THEY TALKED ME THROUGH THE PROCEDURE AND KEPT ME INFORMED ALL THE WAY THROUGH, VERY HAPPY WITH THEIR SERVICE”

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Posted 10 years ago

“Thank you very much for the fantastic service in finding us an appropriate mortgage; Sarah Crampton-Barden was exceptionally friendly and efficient, making the whole process stress- free. Everybody we encountered at the company was highly professional, all instructions were clearly given, and we were informed about the progress of our application at all stages. Overall, we would fully recommend the service provided.”

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Posted 10 years ago

“A very efficient, quick, reliable and friendly service”

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Posted 10 years ago

“Again very helpful & kept good communication throughout.”

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Posted 10 years ago

“A pleasure to work with. Very efficient and dedicated to helping me find the best option. Made the whole process very painless. Thank you for your support!”

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Posted 10 years ago

“VERY FRIENDLY AND HELPFUL SERVICE 10/10”

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Posted 10 years ago

“Mortgage advisor thoroughly explained options in a simple manner followed up with key facts illustration. What impressed me the most was the teamwork between the advisor and processing staff, this made me feel like I was looked after at every step of the way!”

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Posted 10 years ago

“Brilliant service, with helpful staff. Managed to sort a mortgage to my preference where other mortgage companies could not. Will recommend to anybody seeking a mortgage. A+++”

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Posted 10 years ago

“Very very helpful and polite friendly service. I would definitely recommend simply finance and will be keeping their contact details for future reference”

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Posted 10 years ago

“Iv dealt with many brokers over the years, it's called simply finance for a reason, it's simple, only needed to speak to penny a couple of times during the process which took about 6 weeks from start to finish. Excellent service & will be using again”

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Posted 10 years ago

“Fantastic and extremely professional service from Rachael Peach, Kiran & Emily Gould. Excellent communications and updates, problem solving, information and guidance trough to completion. I've recommended your services to a colleague already.”

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Posted 10 years ago

“I came across Simply Finance by chance. I usually am a very cautious person when it comes to finance. I was really impressed with the advisor. He was efficient and professional, quick, yet fastidious in detail. Most of all there explanations of the process and advice given, gave me complete confidence in the company. The description of the company values on the website describe my experience. I think it would be difficult for a company to match the service provided by this company. A complex area that we all need, rendered simple and pleasant, by exceptional professionalism.”

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Posted 10 years ago

“Everyone we spoke to was very knowledgeable and helpful. They kept us informed of the application progress all the way through and worked hard to get us the right loan. We would gladly recommend Simply Finance.”

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Posted 10 years ago

“Not a straight forward application and had some frustration. But get the result in the end - thanks Simply”

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Posted 10 years ago

Thanks Nicholas, we pride ourselves on working the complex and difficult applications which other people walk away from, glad you got the desired result and thanks for the feedback!

Posted 10 years ago

“The only problems I encountered was with the lender, your staff were extremely helpful and efficient.”

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Posted 10 years ago

Thanks for not taking the lender issues into account when reviewing us, as they're out of our control. I suppose we wouldn't have a job if the lenders weren't so poor!

Posted 10 years ago

“From the very beginning Jac was extremely helpful with supporting me getting my mortgage. He is very knowledgeable regarding the market and always kept me informed of where we were and how it was going. A complete professional. Helen was also extremely helpful. Again always keeping me informed she was a complete pleasure to deal with as was Jac. Would thoroughly recommend your company to my friends.”

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Posted 10 years ago

John Charcol is rated 4.9 based on 3,002 reviews