John Charcol Reviews

Name: John Charcol
Address: Drivers Wharf, Northam Road, Southampton (GB), Hampshire
Rating: 4.90

4.9 Rating 3,332 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

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4.9

Based on 3,332 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely brilliant service from John Charcol end to end. Adam took a lot of time to understand my situation and what my priorities were. He patiently explained all of the options available so that I could make an informed decision about the best products to meet my needs. Calls were arranged around my availability and I was kept fully updated by Adam and Meg throughout. Any queries I had were answered quickly. I would not hesitate to recommend John Charcol and will definitely be using them again. Everyone I have dealt with from start to finish has provided an amazing service, balancing efficiency, expertise and knowledge with a really friendly and helpful approach. Hannah did what I feared at the start might not be possible and found me a mortgage that covered all my borrowing needs and ticked all the boxes, taking time to understand my situation and what was really important to me. Everyone without exception has gone the extra mile for me. I really felt throughout that they understood how important it was to me to get quite a complex set of arrangements in place and to do this by the deadline. Katherine was amazing, chasing the solicitors relentlessly and following up on all outstanding issues so that we completed on time. She really went the extra mile for me. I can’t praise everyone highly enough. Thank you so much”

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Posted 1 day ago

“James was great from start to finish. We put him to the test wanting to start this in between a house renovation but he didn’t give up on us. Checking in and making sure we secured all of our future plans that we discussed with him. We are so happy now and can relax knowing we have everything in place. Thank you to James for all of his patience, he knew this meant a lot to us with our kids future in our thoughts and we are grateful for his time, understanding of our circumstances and everything he did to make the policy work for us.”

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Posted 1 day ago

“We were very happy with the service that Shaun provided and with Gemma ding the after service all went smoothly”

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Posted 3 days ago

“Lauryn provided excellent support with my insurance policy. She was professional, efficient, and very helpful throughout the process. I appreciated her clear communication and prompt assistance. Thank you for making everything so straightforward and hassle-free.”

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Posted 6 days ago

“The Outstanding service The staff are very Helpful, Friendly and Professional. Most importantly, they are very transparent and knowledgeable about all things Mortgage & Protection related, which reassures my trust in their services. A special mention goes to Nicholas Teff, who provided amazing support from start to finish. He handled everything with care and made the whole process feel effortless.”

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Posted 6 days ago

“Stephen Brown has now sorted 3 mortgages out for our limited company and we couldn't be happier with the service provided. Completely satisfied and highly recommended!”

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Posted 1 week ago

“Lauryn made me feel incredibly comfortable with her throughout the whole process. Very professional and approachable, explaining each step along the way & answering any questions I had without hesitation, making applying for life insurance & critical illness cover hassle free. Thanks again Lauryn.”

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Posted 1 week ago

“John charcoal staff are amazing massive thanks to Leanne , Dan and Meg for all their help, we would not have our dream home it it wasn’t for Leanne. Dan and Meg help us with all the insurance do not look anywhere else”

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Posted 1 week ago

“Susy and Chantelle provided excellent service, and I genuinely felt they had my best interests at heart. As a non-UK landlord, I sometimes found the mortgage process difficult to navigate, but their support and guidance made it much easier to understand. The only downside was the solicitor they chose to represent me. I will certainly use their services again and would highly recommend Susy and Chantelle, especially to anyone new to property investment or based outside the UK.”

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Posted 2 weeks ago

“Jenna was incredibly patient, responsible and professional throughout my mortgage application. She worked very efficiently and helped secure my mortgage really quickly. I am extremely satisfied with the whole service and would highly recommend her.”

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Posted 2 weeks ago

“We had an absolutely incredible experience with Athavan! As first-time buyers, we initially found the mortgage process quite daunting, but Athavan made the entire journey so much easier with his knowledge, professionalism, and reassuring support. He took the time to explain everything clearly and simply, was always available to answer our many questions, and made us feel supported and confident every step of the way. His advice and guidance were invaluable, helping us secure the best mortgage for our needs. What really stood out was how Athavan went above and beyond his role, offering support and guidance throughout the entire process, including surveys, insurance, solicitors, and so much more. We genuinely couldn’t have asked for a better person to guide us through such an important milestone. We would wholeheartedly recommend Athavan to anyone looking for a mortgage adviser, especially first-time buyers. Thank you, Athavan, for making what could have been a stressful experience such a positive one!”

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Posted 2 weeks ago

“I have recently renewed my mortgage and Jessica was extremly helpful and efficient in getting this sorted. I would not hesitate to recommend John Charcol to anyone looking for a great Mortgage service and also recommend Adam who again helped greatly in finding and suggesting an appropriate protection product for me.”

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Posted 2 weeks ago

“Excellent level of service provided by Shaun Boyle and Alexa West that enabled me to complete my remortgage within the timeframe I had set for completion.”

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Posted 3 weeks ago

“Excellent service, regular updating on process and best deal reviews throughout were really reassuring.”

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Posted 3 weeks ago

“We instructed John Charcol for our first mortgage and just again for the mortgage renewal. The service has always been exceptional and the team very friendly. We used John Charcol for our life insurance, one of which took the best part of 5 years to sort. Daniel was patient and encouraging the whole way through to signing. Thank you!”

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Posted 3 weeks ago

“Ezra has helped me with remortgaging and advance on my flat and is highly professional and I would highly recommend him.”

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Posted 3 weeks ago

“James was extremely helpful in arranging life cover for me as we buy a new house. It was slightly complicated by various factors including my age but James found the best policy and arranged everything for us very promptly and efficiently. I would recommend John Chacol for all aspects of house buying - mortgages, insurance and life cover”

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Posted 3 weeks ago

“Ryan was great to work with. Made everything really digestible and easy to understand and not stressful at all!”

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Posted 3 weeks ago

“Esra from John Charcoal made my mortgage renewal a seamless process. I would highly recommend them.”

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Posted 3 weeks ago

“Stephen Brown, literally the only constant over the sale and purchase of our new property. Stephen is seemingly on speed dial seven days a week 24 hour, amazing communicator and incredibly professional. I really will return to Stephen when we look to remortgage in the future. Brilliant service and we can’t thank him enough.”

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Posted 3 weeks ago

John Charcol is rated 4.9 based on 3,332 reviews