John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,792 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,792 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class service throughout the entire process of buying a home and beyond. Shak was a joy to work with and went above and beyond at every turn until my purchase was complete. More than just a broker. Honestly felt like she was there as a mentor and for a little emotional support too.”

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Posted 13 hours ago

“James was particularly patient with us throughout the whole process, willing to fully explain everything for us.”

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Posted 14 hours ago

“Great customer service and great support”

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Posted 2 days ago

“James Clark helped me through the process, very helpful prompt and professional. Great service”

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Posted 2 days ago

“Raza went above and beyond. We had serious difficulties obtaining a remortgage due to our personal circumstances. Having contacted several brokers, Raza was the only one to persist and succeed. Thank you Raza”

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Posted 2 days ago

“James was very helpful and efficient. He got us a good price and everything went smoothly”

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Posted 2 days ago

“Quick, responsive and professional service. Sourced a Life Policy at a reasonable price.”

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Posted 3 days ago

“We have been using John Charcol for several years and Randeep has always been our go-to for remarkable service, never failing to deliver, even in the most difficult and complex circumstances. We have trust in his thorough research of market rates and best available deals. Not only is he quick to respond but quick to action any processing, through to completion and we never hesitate to go back to him.”

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Posted 5 days ago

“A very professional service received from Shaun Boyle and Zerena Taylor in my remortgage to a different provider with much better interest rates. Shaun went above and beyond in giving me advice regarding my remortgage. He was very informative and answered all questions I raised. It was completed in a timely manner, on the date the other mortgage provider’s fixed deal ended. Zerena was really good at progressing the transaction and made sure she let me know when I needed to action something. Overall a very good service, and I would definitely use them again and recommend to others.”

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Posted 1 week ago

“Thank you to Mohit and his team. Amazing work. Really grateful. Very professional and nice team.”

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Posted 1 week ago

“I could not be more pleased with the service that John Charcol gave us as a first time buyer. Alex and Holly were excellent at guiding us through the process of getting our mortgage and setting up protection. They were responsive, clear and excellent at explaining the nuances of options so we could make informed decisions. I would recommend John Charcol to anyone looking for mortgage advise of any kind.”

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Posted 1 week ago

“Great company with great service. Randeep was very professional and kept me updated throughout the process. He went above and beyond to ensure my remortgage went through quickly with no delays. He explained everything clearly and communicated well with myself and all parties invloved to ensure a quick completion. Always a pleasure doing business with Randeep and John Charcol. I will be using them again for the foreseeable future.”

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Posted 1 week ago

“Really helpful and were available for any questions I had. Very professional and recommended.”

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Posted 1 week ago

“As always great service from John Charcol and especially from Randeep. Quick, efficient and always going above and beyond :)”

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Posted 1 week ago

“The whole process was very smooth and well-organised. Karolina was brilliant at finding the right mortgage for our situation and once we obtained a mortgage offer, Chantelle did a great job of keeping our purchase moving by chasing up solicitors and communicating with the lender. Great customer service and communication. Highly recommended.”

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Posted 1 week ago

“We have engaged Michael Coman from John Charcoal on two occasions now! He has been exceptional. The process has not been straight forward, yet he has adjusted well and dedicated considerable time to securing the best deal for us. He consistently communicates effectively and is a pleasure to work with. Thank you Michael. Can’t recommend him enough.”

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Posted 2 weeks ago

“The service Chris have provided has been impressive prompt and professional. Loads of information referring to the product I'm looking for. I am very happy and satisfied with this company's services and will recommend John Charcol to friends and families.”

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Posted 2 weeks ago

“Samm advised & reccomended some insurance policies to me alongside my mortgage. I was very happy with the service I received & would recommend her to any body looking for insurance”

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Posted 2 weeks ago

“Tom Bridle was a great help advising me and my partner on the best options for mortgage cover, critical illness cover and income protection. He was very knowledgeable and good at explaining how each option and policy worked, was happy to answer any questions we had, responsive and flexible to fit around our work schedule and rearrange calls at short notice. I would highly recommend Tom!”

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Posted 2 weeks ago

“John Charcol have been very helpful with my needs and provided me with all the informative advice whilst making sure that the service is suitable for my circumstances. I would highly recommend the company to others. Special thanks to Elliott who has been very helpful.”

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Posted 2 weeks ago

John Charcol is rated 4.9 based on 2,792 reviews