John Charcol Reviews

Name: John Charcol
Address: Drivers Wharf, Northam Road, Southampton (GB), Hampshire
Rating: 4.89

4.9 Rating 3,194 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 3,194 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

Write Your review

Tell us how John Charcol made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly, approachable and clear - very instructive and informative. Felt listened to through the mortgage and insurance process”

Helpful Report

Posted 2 days ago

“John Charcoal has been really professional they gave my great advice and talked me through my options I find the staff really friendly and are always willing and happy to answer any questions or queries you have ,I am really happy with the service”

Helpful Report

Posted 2 days ago

“Nicholas Teff was brilliant from our first call. Super friendly, helpful and efficient. He was also very patient with my availability for calls and medical delays in concluding the policy. Thank you Nicholas!”

Helpful Report

Posted 3 days ago

“Customer service was great, everyone I spoke to on the team is absolutely lovely and super helpful. My partners working hours made is slightly difficult to ensure thorough communication but Samm and Patrick really helped to make it as easy as possible for us. Thank you :)”

Helpful Report

Posted 3 days ago

“Samm was very good. She spoke with clarity on all relevant points, so made the process easy. She is also a naturally friendly person, which made the whole thing a more enjoyable experience”

Helpful Report

Posted 3 days ago

“We would like to say a huge thank you to Shak for all of her hard work, patience, and professionalism throughout the process. From start to finish, she was incredibly supportive, calm, and helpful, always bringing positive energy and reassurance even during difficult moments. What stood out most was her dedication and attitude — even while she was unwell, she still continued to support us and ensure everything kept moving forward. Her communication, patience, and genuine care made a stressful situation much easier to deal with, and we are extremely grateful for all of her efforts. Shak is a real credit to John Charcol, and we truly appreciate everything she has done for us. Thank you again. — Dennis Cooke & Family”

Helpful Report

Posted 3 days ago

“Excellent service from Mike Ritchie and Thomas Bridle for their roles in helping to find my partner and I the best mortgage and life insurance. Both extremely helpful and informative through the whole process.”

Helpful Report

Posted 1 week ago

“I must have been about the most complicated case, with the lowest possible fees for the agents. Nothing but hard work for little return - I know because I was an insurance broker myself many years ago. That did not stop Adam Etherington and Lily Rechert from doing whatever it took to get me set up; often taking several calls from me a day, chasing them up with the insurers, liaising with my very inefficient GP etc. In particular, Lily must have sweated blood keeping track of this complicated and frustrating file, which keeping calm and pleasant. Many thanks to John Charcol, Lily and Adam.”

Helpful Report

Posted 1 week ago

“Adam has been an absolute legend and very professional. Has gone above and beyond to resolve all the teething issues. Will definitely recommend this young man and wish him all the very best. Thank you Adam appreciate your help.”

Helpful Report

Posted 1 week ago

“Mo has been so kind, patient and really friendly whilst assessing and researching my best options for my needs. I had done some quotes beforehand and Mo managed to find not only better cover but also cheaper monthly payments! Very happy and grateful, highly recommend. Will use Mo annually to review my situation and gain sound advice!”

Helpful Report

Posted 2 weeks ago

“Daniel was very helpful throughout. Would highly recommend.”

Helpful Report

Posted 2 weeks ago

“Jenna Patel has been exceptional from start to finish. My case was not straightforward and became very time-sensitive, but Jenna remained supportive, proactive, and incredibly helpful throughout. She consistently chased updates, communicated clearly, and helped push things forward when it really mattered. What stood out most was that Jenna genuinely seemed to care. She did not simply disappear after the mortgage offer was issued; she continued to support the process, follow up with the relevant parties, and provide reassurance during a stressful time. I am incredibly grateful for everything she has done. Jenna is professional, persistent, kind, and a real credit to John Charcol. I am hoping to purchase another property next year, and when that time comes, Jenna will absolutely be my first point of contact. I would strongly recommend her to anyone looking for a broker who goes above and beyond.”

Helpful Report

Posted 2 weeks ago

“First of all Adam was very professional, friendly and caring. He kept appointments and was very precise ensuring all information was clearly understood. He was supportive and catered for our needs by introducing the best option for us according to our circumstances. We believe that through his understanding of our situation the best advice, pricing was second to none. He delivered on time. We thank him for making this situation much easier than we anticipated.”

Helpful Report

Posted 2 weeks ago

“I am delighted with the guidance and support I received from the team at John Charcol while securing my mortgage. Shaun Boyle and Eniko Kormendi both helped me at various stages in the process; my situation is a bit complicated, but they were always on hand to explain things to me and the whole process went more smoothly than I could have dreamed of. Friendly, efficient, and professional service from start to finish!”

Helpful Report

Posted 2 weeks ago

“Jenna has been absolutely amazing throughout the whole mortgage process. Communication was always smooth and clear, and she was incredibly efficient with every step. Anytime I had questions, she responded quickly and made everything much less stressful. Really appreciate all the help and support — highly recommend!”

Helpful Report

Posted 2 weeks ago

“We are very happy with the service we received from David Rounsfell of John Charcol. He is very knowledgable, professional, responsive and helpful. He clearly has an in-depth knowledge of the whole of the mortgage market. He has a relaxed down to earth manner and has been a pleasure to work with. We would not hesitate to recommend him to others.”

Helpful Report

Posted 3 weeks ago

“Smooth, efficient, and thoroughly professional from start to finish. A service that truly goes above and beyond. Shaahid Quinn consistently explored every avenue to secure the best possible options, leaving no stone unturned and turning what felt complicated into something seamless. Zerena Taylor was exceptional from day one — proactive, responsive, and always one step ahead, ensuring everything progressed smoothly and completed ahead of the stipulated timeframe. Professionalism at its finest and a customer experience that genuinely sets the benchmark. Highly recommended.”

Helpful Report

Posted 3 weeks ago

“Excellent service from Samm wright Highly recommended.”

Helpful Report

Posted 3 weeks ago

“Would highly recommend John Charcol as both mortgage brokers and insurance brokers. Really went above and beyond to fulfil both of these for our family at the best rates. The patience shown and support was really exceptional. Lauryn sorted out insurance and we would highly recommend.”

Helpful Report

Posted 3 weeks ago

“This is the second time that I have used Stephen Brown from John Charcol for assistance with my mortgage, and as ever he has been extremely helpful, reliable and reassuring. Particularly given the current circumstances with the Iran war affecting mortgage rates so suddenly, he has been a great source of calm, and managed to get us a good deal within a very short time frame, which was particularly important for us as our previous deal was due to expire imminently. I cannot recommend him highly enough and intend to use John Charcol again in the future.”

Helpful Report

Posted 3 weeks ago

John Charcol is rated 4.9 based on 3,194 reviews