John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,933 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,933 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mohit provided exceptional service and took the time to understand my personal and financial needs. He tailored a bespoke insurance cover that gives me complete peace of mind. I truly appreciate his professionalism, transparency, and genuine care. I trust Mohit completely and recommend him without hesitation.”

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Posted 12 minutes ago

“Nick was amazing from start to finish. I wouldn’t hesitate to recommend him to anyone!”

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Posted 1 hour ago

“Philip, Mohit & Katherine have been extremely helpful throughout my buying process as an expat buyer in the UK. I would thoroughly recommend.”

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Posted 21 hours ago

“Excellent service all around - found us a great mortgage, life insurance and home insurance and supported us throughout the process. Special thanks to Sundeep, Alexa and Kathryn for all their help. We would definitely recommend John Charcol to anyone looking for mortgage advice.”

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Posted 1 day ago

“We wouldn't hesitate to recommend John Charcol for mortgage advice. The customer service was excellent from the first point of contact right through to completion. We feel that we got the very best deal available to us at the time as a result of our mortgage adviser, Shaahid's hard work and determination. An excellent service which we would definitely use again.”

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Posted 3 days ago

“Really great service, quick and efficient thank you Jyotin a pleasure working with you.”

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Posted 3 days ago

“I've had a positive experience working with John Charcol. Used their mortgage broker services alongside their Income Protection and Life Insurance services. They've been absolutely excellent in terms of being incredibly accessible, knowledgable and explaining things in a clear and transparent way (we are first time buyers so this really helped!)”

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Posted 4 days ago

“Lisa was very good and professional. She kept checking in to ensure everything was going well.”

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Posted 5 days ago

“Thankyou to all the team. Specially Nicholas for the help/ advice very friendly, good customer service. Mortgage broker Chris was also very helpfull & good customer service.”

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Posted 6 days ago

“Daniel was really good at explaining the different insurance options to me and taking me through the application process!”

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Posted 1 week ago

“Shak, our advisor, was truly brilliant. This was less than straightforward, as we had an EWS1 challenge (Google it...), and problems with solicitors merging practices and losing information, and a good few other minor things that cropped up. Shak was the steadying hand throughout, stepping in wherever she was needed, and took control of whatever situation came up. I have already passed her details to my friends and family.”

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Posted 1 week ago

“We can’t thank Shak at John Charcol enough for her incredible support throughout our house-buying journey. As first-time buyers with a few unusual circumstances, we had plenty of questions (and quite a few changes along the way!), but Shak handled everything with the patience of a saint. She went above and beyond to make sure we understood every step, kept us informed, and found solutions that really worked for us. Her professionalism, empathy, and calm guidance made what could have been a stressful process feel so much more manageable. We honestly couldn’t have done it without her and would wholeheartedly recommend Shak and John Charcol to anyone looking for a mortgage advisor who truly cares.”

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Posted 1 week ago

“We had a wonderful experience dealing with Shak Bhairon throughout our application. She kept us informed at every turn and found alternative options for us immediately when presented with a few hiccups. Thank you Shak and the team at John Charcol”

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Posted 1 week ago

“Just had a wonderful experience with Holly Grant - a true professional! Nothing was ever too much trouble. Always available at the end of the phone or an email and spent a great deal of time explaining all of our options to us really clearly. I would highly recommend Holly to anyone needing advice about any sort of policy. A real class act 💫”

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Posted 1 week ago

“it has been a grate experance Shak Bhairon she is very professional, and helpful, and friendly always there to take call or reply to email , loking forward for next mortgage application with her”

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Posted 1 week ago

“Striaghtforward and great experience with Michael who helped us with a recent mortgage renewal. Highly recommend and will definitely be in touch again for any future needs.”

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Posted 1 week ago

“I wouldn't recommend... I spoke to them as I had been approved for a 90% LTV mortgage but it was a very high rate due to some adverse credit and a commercial property next to the purchase. John Charcol were supposed to be experts in this type of mortgage so tried them. Firstly their fees were way higher than quoted elsewhere I spoke with a Ryan and he took all my details. He came back to tell me the best he could achieve is a 75% LTV which I know is wrong as I have been accepted for 90% elsewhere and 85% with a high street bank. So in short I don't rate his expertise highly especially given the high price point. Avoid!”

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Posted 1 week ago

Hi Richard, We’re sorry to hear that your experience with us did not meet your expectations. We always aim to provide expert advice and competitive solutions for our clients, so it’s disappointing to learn that we fell short on this occasion. We take feedback like this very seriously and would welcome the chance to understand more about your case, including the details around loan-to-value options and our fees. If you could contact our Complaints Officer at complaints@johncharcol.co.uk or call us directly, we will investigate promptly and keep you updated throughout the process. – Robyn @ John Charcol

Posted 1 week ago

“Thank you very much for all your assistance with our mortgage. Our mortgage broker, Michael, is amazing he always makes the process smooth and stress-free.”

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Posted 1 week ago

“I recently purchased a house with the help of a mortgage advisor from John Charcol and I then wanted to have life insurance set up. Thomas from John Charcol was absolutely amazing. He was super friendly and made the whole process so easy. He was very clear and explained everything and was always there to make the proceed easy and answer any questions I had. He is an asset to John Charcol and would definitely recommend his help and service to everyone.”

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Posted 2 weeks ago

“After successfully buying my house with the help of John Charcoal I wanted to set up life insurance and Thomas was amazing. He was very clear and friendly and talked me through the whole process. He made the process super easy and was always on hand to help. Would definitely recommend John Charcol and Thomas is a asset to them.”

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Posted 2 weeks ago

John Charcol is rated 4.9 based on 2,933 reviews