John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,891 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

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4.9

Based on 2,891 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Holly has been fantastic at helping us to get the right cover of insurance for income protection and family income benefit. She has listened to our needs every step of the way and we are very grateful for her help and advice!”

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Posted 21 hours ago

“We have been using John Charcol for over 25 years for our buy to let and residential mortgage needs, they have provided excellent services. We have also benefitted from the special discounted rates that they are able to offer for some lenders' normal mortgage products. Over the past 10-15 or so years, our main contact has been Randeep Sodhi. Randeep has continued to provide prompt, professional, thoughtful and tailored advice and I can recommend Randeep and JC highly.”

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Posted 1 day ago

“Very helpful, friendly, happy to help. Explain things very simple so easy to understand especially as first time buyers”

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Posted 1 day ago

“Very friendly and professional”

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Posted 1 day ago

“The whole team at John Charcol have been outstanding for me. Would highly recommend! Samm, Lauren and Emma especially have been brilliant. Always available if I have any questions and straight on the case with any unexpected issues. Thanks for making the whole process as stress-free as possible!”

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Posted 2 days ago

“THANK YOU! Absolutely outstanding service from David R. After being told I couldn't get any where near the required loan amount I needed by another broker, he managed to get me a loan which I never thought was even possible. I also had a unique deposit from an ex partner which not every lender would accept, as well as applying with the DMS scheme, so options were limited. David managed to execute the mortgage perfectly, speaking to lenders and his BDM connections. I'm so grateful for everything he has done for me, I now get to live in my dream home. I couldn't be more thankful. I highly recommend John Charcol & David R. Thank you again.”

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Posted 3 days ago

“Excellent service from JCL especially from Heidi who always put her customer first and monitored her inbox while she was away from the office. Her dedication and commitment is exceptional and I felt like she is one of our family member. Thank you Heidi.”

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Posted 6 days ago

“Thank you so much for everything - I would definitely recommend John Charcol and Razz was absolutely amazing throughout - everything was explained clearly and all questions answered- the process was smooth.”

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Posted 1 week ago

“Lisa Gilsenan at John Charcol has been absolutely brilliant. The service was excellent. Very patient and understanding. Highly recommend”

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Posted 1 week ago

“As first-time buyers, the mortgage process felt daunting at first, but Stephen Brown completely transformed the experience for us. From the very beginning, his communication was outstanding — always clear, timely, and reassuring. He took the time to explain everything in detail, making sure we felt confident at each step of the journey. What stood out most was his depth of knowledge of the mortgage market. Stephen didn’t just find us a deal; he worked hard to secure the product that was genuinely the best fit for our circumstances, both now and for the future. We never felt rushed or pressured — just supported by someone who clearly cares about getting things right for his clients. Thanks to Stephen, what could have been a stressful process was made smooth and straightforward. We couldn’t be happier with the service and outcome, and we’d recommend him without hesitation to anyone looking for expert, reliable, and personable mortgage advice.”

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Posted 1 week ago

“Very helpful, patients, friendly service from everyone I have spoken to.”

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Posted 1 week ago

“Holly Grant and Meg Jones are first class arranging life protection cover. Very diligent and work hard to best fit your own circumstances. Highly recommended.”

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Posted 1 week ago

“Very helpful, friendly and professional. Talked me through the whole process and made it clear to understand.”

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Posted 1 week ago

“Mr Williams made the whole process so easy and understandable. Was always contactable, answered every question thrown at him and even through he just had a baby and was on Jury Duty for 2 weeks still delivered a great service.”

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Posted 1 week ago

“We had the absolute pleasure of working with Lisa Gilsenan to secure a mortgage for our new home, and we truly couldn’t be more grateful for her support throughout the entire process. From the very beginning, Lisa was a constant source of knowledge, guidance, and reassurance. She made what could have been a stressful experience feel smooth and manageable. Her professionalism, patience, and genuine willingness to help made all the difference. No matter how many questions we had (and we had plenty!), Lisa was always just a call or message away—ready to respond with clarity, care, and a smile. She went above and beyond at every stage, and her dedication truly stood out. Even though we purchased our home through different estate agents who recommended their own mortgage advisors, we confidently chose Lisa—and it was the best decision we could have made. She acted solely in our best interest and handled everything with absolute expertise and integrity. We wholeheartedly recommend Lisa to anyone in need of mortgage advice or support. You will be in the most capable and caring hands!”

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Posted 2 weeks ago

“Knowledgeable, attentive and very helpful”

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Posted 2 weeks ago

“Great team These people soon for me Mortege's issue solved And very soon my mortgage was approved at a low rate I am very thankful to these people”

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Posted 2 weeks ago

“I had the pleasure of dealing with David Pudney at John Charcoal. Unfortunately my house buying journey wasn't smooth, but David was incredibly supportive, really friendly and got things done really fast. He was also really communicative, emails answered very quickly. Thank you!”

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Posted 2 weeks ago

“Always very happy with John Charcol's service. Ezra Le Mon and Fiona Allan have been assisting us with our mortgages for years now. Ezra has always found us the best rate and most suitable products on the market, quickly and easily. Fiona has always ensured that our applications get processed smoothly and on time, and provides regular updates as things progress. Great, clear, responsive communications and very good advice. In a world where I'm regularly let down by inept customer service, I honestly couldn't be happier to have such expert, competent people at John Charcol to rely on!”

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Posted 3 weeks ago

“My adviser Mohit was excellent - he went the extra mile to research and recommend a life insurance policy that truly meets my needs.”

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Posted 3 weeks ago

John Charcol is rated 4.9 based on 2,891 reviews