John Charcol Reviews

Name: John Charcol
Address: Drivers Wharf, Northam Road, Southampton (GB), Hampshire
Rating: 4.89

4.9 Rating 3,212 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 3,212 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“James Clark is an asset to the company. Friendly, thorough, understanding and very professional. Thank you James.”

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Posted 1 day ago

“Very clear and calm at every point of discussions. Also tingly with appointments”

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Posted 1 day ago

“⭐⭐⭐⭐⭐ A huge thank you to Paul for his support throughout a complex mortgage transaction. Professional, knowledgeable and responsive from start to finish. His guidance and persistence helped navigate several challenges and achieve a successful completion. Highly recommended.”

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Posted 1 day ago

“Daniel Smith was very helpful and patiently guided us through the available options for us. Very happy with the service.”

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Posted 1 day ago

“I cannot recommend Ezra and Zareena highly enough for anyone looking for expert mortgage support. They have been absolutely outstanding in helping me secure both my business and personal mortgages, and the level of service they provide is second to none. From the very beginning, they took the time to truly understand my circumstances and goals, offering tailored advice that made the whole process feel straightforward and stress-free. Their knowledge of the market is exceptional, and they consistently went above and beyond to find the best options available. What really stood out to me was their communication and dedication. They kept me informed at every stage, explained everything clearly, and were always available to answer questions or provide reassurance. It’s rare to find professionals who are not only highly skilled but also genuinely care about their clients — Ezra and Zareena are exactly that. Thanks to their expertise and hard work, what could have been a complicated and challenging process turned into a smooth and positive experience. I wouldn’t hesitate to recommend them to anyone looking for a reliable, knowledgeable, and trustworthy mortgage broker.”

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Posted 2 days ago

“Very good company to work with.very nice people”

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Posted 3 days ago

“Very good service, easy to use and good communication throughout the process.”

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Posted 3 days ago

“Randeep helped me get a mortgage - it was a great and very smooth process (and I really appreciated his very clear communication and support throughout). Recommend John Charcol to anyone looking to get a mortgage in the future!”

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Posted 4 days ago

“I had an excellent experience with John Charcol throughout my mortgage and house-buying journey. My mortgage advisor, Reiss Brian, was professional, knowledgeable, and always available to answer my questions. He guided me through every stage of the mortgage process, explaining everything clearly and helping me find the most suitable option for my circumstances. A special thank you also goes to Hannah Stevens, whose support and assistance were invaluable. She kept me updated throughout the process, responded promptly to any queries, and ensured everything moved forward smoothly. Buying a house can be stressful, but Reiss and Hannah made the entire experience much easier and gave me confidence every step of the way. Their dedication, communication, and customer service were outstanding. I would highly recommend John Charcol to anyone looking for mortgage advice and support when purchasing a home. Thank you both for helping make my home-buying experience a positive one.”

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Posted 4 days ago

“A fantastic customer service was provided to me by John Charcoal and I would highly recommend them to anyone looking for advice and options about anything to do with mortgages. In my case being a first time buyer, Lauryn ( my protection adviser ) was available at all times and provided me with invaluable information and a variety of suitable options that will now give me peace of mind going forward with my mortgage payments. 5 stars out of 5 !”

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Posted 5 days ago

“Rana from John Carol was professional calm and understanding. He was such a nice person and made the whole experience of buying a house simple. I would definitely recommend him to family and friends”

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Posted 1 week ago

“Very helpful and informative. As a first time buyer everything was explained to me well. Able to answer any queries. Easy communication. Always phone on time ect.”

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Posted 1 week ago

“Truly amazing service from start to finish. Excellent product located and fully supported throughout the process with remortgage completed one day after early repayment penalty finished and new interest increase. Perfect timing! Special thanks to Ezra who kept in touch every step of the way - excellent service!”

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Posted 1 week ago

“Stephen helped us to fulfil our dream. We have managed to purchase a property at very competitive mortgage rate. Could not do it without you Stephen for which we are really greatful. You have been exceptional.”

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Posted 1 week ago

“Shaun Boyle and Fiona Allan provided excellent and thorough advice and options and even after I had secured a mortgage in principle kept checking the market for me. I would recommend them and John Charcol highly - responsive and professional.”

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Posted 1 week ago

“Randeep was a superstar! He hand-held us the whole way through, from raising the mortgage (not a straightforward case- found the right lender at the right price), through tricky conveyancing and finally a stressful completion made so much easier through constant communication, reassurance and Randeep just being there... None of it was straight forward but it wasn't his first rodeo! Absolute legend- thank you!!”

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Posted 1 week ago

“James has been super informative, clear, and helpful in navigating life insurance through the process of buying my first home.”

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Posted 1 week ago

“Daniel was very helpful giving clear and concise explanations throughout the whole process. Would definitely recommend.”

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Posted 1 week ago

“Friendly, approachable and clear - very instructive and informative. Felt listened to through the mortgage and insurance process”

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Posted 2 weeks ago

“John Charcoal has been really professional they gave my great advice and talked me through my options I find the staff really friendly and are always willing and happy to answer any questions or queries you have ,I am really happy with the service”

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Posted 2 weeks ago

John Charcol is rated 4.9 based on 3,212 reviews