John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,599 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,599 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service, always very friendly and helpful. Big thanks to Shaun Boyle and Thomas Bridle. Would recommend!”

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Posted 1 day ago

“We had never ported a mortgage before. But thanks to Chantelle Parker and Sophie Waugh the whole process was smooth and efficient. I wish all companies were as reactive and professional as John Charcol. Such a well deserved reputation.”

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Posted 2 days ago

“The process of working through getting the rates and application went smoothly thanks to Ezra’s input and support.”

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Posted 2 days ago

“Stephen Brown was incredibly helpful and informative, chatting through the entire process with me and answering any and all questions thoroughly thanks to his depth of knowledge! Would definitely recommend.”

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Posted 3 days ago

“Throughout the process, the staff I dealt with (Ryan & Zerena) have guided me expertly with detailed and friendly advice. They handled my business in a very personable way and in good time once coverage was actionable. Would throughly recommend their services.”

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Posted 4 days ago

“Everyone makes the whole process go with ease. Very helpfull and informative. Have used them every time when mortgage or life insurance needs changing. Would not use another company. Both Leanne and Tom have been great they took all the stress away from me dealing with lenders”

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Posted 5 days ago

“Ed Pera has arranged two mortgage transactions for us over the years. His customer service is second to none. He is incredibly professional and very knowledgeable. A genuine 'safe pair of hands'. We would highly recommend him. Thanks Ed!”

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Posted 5 days ago

“Karol Wolosiak Is a really genuine broker. I was very happy with the help he gave me.”

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Posted 5 days ago

“Thomas @ John Charcol helped me understand the necessary additional insurance needed during my mortgage application. He also helped me pick the right policy that fits my circumstances and successfully set it up with the insurance company. I am grateful for his help and stress relief during this journey”

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Posted 5 days ago

“Hazvi was supportive and helpful throughout our buying process. She helped us consider what could work best for us within our budget and was communicative from the point of initial contact, until our mortgage started.”

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Posted 5 days ago

“Amazing John Charcol team. Fabulous service from Philip, Steven, Bradley, Aniko and Katherine. Would highly recommend it!”

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Posted 6 days ago

“Very professional, helpful and easy process when you’re guided by such competent people. Especially as we are expats abroad at the moment and navigating life cover, mortgages etc isn’t easy. I would 💯 recommend the John Charcoal team!!”

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Posted 1 week ago

“Stephen was more than helpful in driving this deal through. Would use him again without any doubt”

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Posted 1 week ago

“Exceptional blend of friendliness and professionalism. Would highly recommend!”

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Posted 1 week ago

“Our advisor Stephen Brown was very professional, responsive and pro active. Stephen demonstrated a great knowledge and understanding of the process and I would happily recommend his services.”

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Posted 1 week ago

“Keri Nicholson has been wonderful throughout the process of getting on the property ladder. Even when everything seems bleak, she kept encouraging, very supportive and was never tired of inquisitiveness. Talk of expertise, patience, professionalism, she is the one. I would not hesitate to recommend John Charcol to anyone who might need her services. Just keep the good work guys. I am proud of you”

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Posted 1 week ago

“Excellent service with indepth explanation and great customer value experience”

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Posted 1 week ago

“Professional, friendly”

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Posted 1 week ago

“very grateful to Jenna who was tremendously helpful and supportive with a very challenging set of circumstances. Very happy that I can relax now that we have completed. I will definitely work with Jenna next time i need to sort a mortgage. Thank you”

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Posted 1 week ago

“The team at JC are very helpful. We found the information provided to us, was up to date and accurate. These guys are an absolute pleasure to deal with.”

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Posted 1 week ago

John Charcol is rated 4.9 based on 2,599 reviews