John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.89

4.9 Rating 3,152 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 3,152 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“James Clarke helped us sort out our insurance. It was not a straightforward thing and nothing phased him. He definitely knows his stuff!! Great service, thank you James ☺️”

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Posted 1 day ago

“"Highly recommend Thomas Bridle at John Charcol! Thomas is a standout professional who helped me immensely with my insurance requirements. He is patient, expert in his field, and always available to answer questions. His advice was spot on and gave me great peace of mind during my property purchase. Thank you, Thomas, for your stellar service!"”

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Posted 2 days ago

“Samm helped me so much with the life insurance and critical care cover, it was made so easy and was a delight to talk on the phone to obtain the right deal and cover levels. Thank you!”

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Posted 2 days ago

“great service helpful and explained everything very well including price options josh was kind and helpful without any 'hard sell'”

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Posted 3 days ago

“Andrew was so helpful and explained everything at every stage. He was happy to answer any questions whenever they arose. I cannot thank him enough.”

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Posted 3 days ago

“We had the pleasure of dealing with Simon Moss for our remortgage. I can't recommend his service enough. He really was excellent, very clear and concise with all the information and talking through the different options and always happy to answer questions or talk things through. And was incredibly prompt to reply to any correspondence and proactive making sure everything went as quickly and smoothly as possible. What could have been a tricky remortgage went smoothly and very quickly. I would definitely recommend to any friends and family and will definitely be coming back in future.”

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Posted 4 days ago

“very professional very patient . would thoroughly recommend this company to anyone. This is the second mortgage they have sorted for me with no problems at all.”

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Posted 4 days ago

“James was very informative when working with me which made it easier to be able to choose the right cover for myself and my family.”

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Posted 4 days ago

“Stephen Brown was very helpful in referring me to Retirement solutions who found me a good equity release. As important, Stephen stayed in regular contact to check there were no problems”

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Posted 5 days ago

“We asked for Shauns help through recommendation and so happy we did! As first time buyers we worried about asking “silly” questions or feeling a bit overwhelmed. Shauns calming presence helped keep our heads at peace and his knowledge was explained thoroughly so we understood exactly what was happening at every next step. He made every question feel valuable to his time and we are so thankful!! We hope to work with Shaun again in future.”

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Posted 5 days ago

“My remortgage went very smoothly. Charlotte was knowledgeable and insightful, and knew her product range well. The whole process took less than a month and I could not fault it. Having been involved in several conveyancing delays and problems etc. over the years it was brilliant to experience such professionalism and speed.”

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Posted 6 days ago

“I'm a first time buyer so this was a massive accomplishment for me. My Mortgage Broker was Beverley, she was amazing. She supported me through the whole process going above and beyond by explaining all of the steps that I would have to take throughout this process. I did my AIP in February and I'm about to complete on the 10th April which surpassed my expectations! I can't thank her enough, I will definitely refer friends and family. She really is the best!”

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Posted 1 week ago

“We used Edward Coombs as our mortgage adviser and he was fantastic. My partner and I found our first home in 2025 and we did not know where to start regarding our mortgage. Edward provided support and guidance throughout the whole process and was in constant communication with us. We would regularly have conversations on the phone and through email. Both my partner and I felt at ease working with Edward. We highly recommend using him as your mortgage adviser, he is approachable, kind and professional. Thank you Edward!”

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Posted 1 week ago

“Reiss at John Charcol was solid from start to finish. He explained everything clearly, was transparent about what I needed, and made the whole process feel straightforward. Communication was clean and consistent, I always knew what was happening and what the next step was. He kept things moving and took a lot of stress out of it. Appreciate all the help getting this over the line”

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Posted 1 week ago

“I am very happy indeed with Stephen's help. His advice was always timely and clear. He helped me arrange an excellent mortgage deal.”

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Posted 1 week ago

“I have used their service to get my first home. It was excellent. Highly recommended.”

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Posted 1 week ago

“Incredible service All very straightforward Very efficient Good Work”

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Posted 1 week ago

“Beverly was brilliant from start to finish. My case wasn’t the most straightforward, but she kept pushing with multiple lenders and never gave up on me. She made everything easy to understand, kept me updated throughout, and was always there when I needed help. Thanks to her persistence and support, I’ve now completed on my home. Highly recommend!”

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Posted 1 week ago

“Referred me to the right person for my equity release but most of all stayed in contact, regularly checking that all was well and making helpful suggestions”

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Posted 1 week ago

“Amazing service and so easy to guide you though the process. Charlotte was fanatic and constantly available to help, 2nd time ive used her specifically and will alway go back”

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Posted 1 week ago

John Charcol is rated 4.9 based on 3,152 reviews