John Charcol Reviews

Name: John Charcol
Address: Drivers Wharf, Northam Road, Southampton (GB), Hampshire
Rating: 4.89

4.9 Rating 3,266 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

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4.9

Based on 3,266 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shaun Boyle and Gemma Khan were simply excellent. My parents had a tricky situation regarding their remortgage and equity release which other brokers we went to before said was not possible. Shaun found a solution for them and got them what they needed. Gemma and Shuan were both really approachable for any queries and kept us up to date throughout the process. A few issues came up during the process but Shaun still helped us find a solution to get the mortgage offer over the line. They also helped us find a good conveyancer. Would highly recommend their services and John Charcol in general as they can find you a solution even in situations where it seems it not possible.”

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Posted 1 day ago

“Excellent service from Ryan Goodall at John Charcol. Ryan was professional, knowledgeable and always helpful throughout the process. He made everything clear and straightforward. I would highly recommend his services. Thank you, Ryan!”

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Posted 2 days ago

“Randeep goes above and beyond, and kept me in the know as well as regularly checking in with the conveyancer. It's clear he has built relationships with many mortgage providers over the years, and this really helps the mortgage process go smoothly. Thanks Randeep”

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Posted 3 days ago

“I would highly recommend Randeep at John Charcol to anyone looking for a mortgage. He provided an excellent service and made the mortgage process very straightforward and assisted with obtaining better rates when the became available. A very reassuring presence! Thank you Randeep.”

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Posted 4 days ago

“Exceptional mortgage broker – highly recommended! I cannot thank James enough for his professionalism, dedication and persistence throughout our mortgage application. Our circumstances were not straightforward, and we had been given very limited borrowing options by other brokers. James took the time to properly understand our situation, explore the available options and work hard to find a suitable lender. He kept us informed, explained everything clearly and was always willing to go the extra mile. Most importantly, he achieved what we needed and secured our mortgage approval when we were beginning to feel that it might not be possible. James genuinely cared about helping us achieve our goal of buying our home, and his communication, knowledge and determination were exceptional from start to finish. I would highly recommend James to anyone looking for a knowledgeable, hardworking and trustworthy mortgage broker. Thank you so much, James!”

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Posted 4 days ago

“Athavan Vallipuram was a huge support to me throughout the process of securing a mortgage. Always patient and helpful, he was exceptionally efficient and I felt able to rely on his judgement at all times. I am an older customer and really appreciated all that he did for me.”

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Posted 5 days ago

“The team at John Charcol were brilliant at every stage of our remortgage, guiding us through the process and navigating the additional complexity of expat and BTL lenders. Their advice was clear, professional and understanding of our wider plans. We were kept informed throughout, and special thanks to Ezra and Tega for moving things along right to completion. The whole process felt far less stressful thanks to their support. For anyone seeking mortgage advice, particularly those with more complex borrowing, John Charcol is a broker that knows the market and can get you over the line.”

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Posted 1 week ago

“Really helpful service, and clear concise communication. Very happy, thankyou Tom!!!”

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Posted 1 week ago

“Very helpful and explained everything really well. Went through lots of options and selected the correct one I needed”

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Posted 1 week ago

“Josh was brilliant throughout the whole process. He was professional, responsive, and explained everything clearly. I couldn't be happier with the service - thank you!”

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Posted 1 week ago

“Adam was fantastic throughout the whole process. He put a lot of time and effort into finding the most suitable insurance products for my needs and took the time to tailor everything specifically to my circumstances. He was always available, kept in regular contact, and made sure I understood my options without making the process feel complicated. Thanks to his knowledge and dedication, arranging my insurance was straightforward and stress-free. I really appreciate all of his hard work and would highly recommend him to anyone looking for honest, professional advice.”

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Posted 1 week ago

“I was fortunate to work with a gentleman called James who was exceptional. The service I received was honest thorough and more importantly I got a mortgage once the paperwork had been submitted within 1 day, this was a miracle considering my situation was not straightforward and a bit of a challenge. I cannot recommend James and the Team at John Charcol enough. Thank you”

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Posted 1 week ago

“Josh made a, what is for me, tedious and time consuming job so easy and hassle free. He was super patient, worked through my requirements well and made the whole process very easy.”

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Posted 1 week ago

“⭐⭐⭐⭐⭐ I honestly can’t recommend James Reynolds highly enough. From the very beginning, he has been professional, knowledgeable, patient and incredibly supportive throughout what turned out to be quite a complex mortgage application. He kept me updated every step of the way, explained everything clearly and was always available to answer my questions and put my mind at ease. There were times when I wasn’t sure the mortgage would be approved, but James worked tirelessly to achieve the best possible outcome. Thanks to his hard work and determination, my mortgage has now been approved and I couldn’t be more grateful. This move means so much to me and my family, and James genuinely understood how important it was. He went above and beyond throughout the whole process, and I always felt he had my best interests at heart. If you’re looking for a mortgage adviser who is knowledgeable, approachable and genuinely cares about his clients, I wouldn’t hesitate to recommend James. Thank you again for everything!”

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Posted 1 week ago

“Nick & Lilly were both lovely! I would highly recommend John Charcol to anyone looking for insurance quotes.”

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Posted 1 week ago

“Paul has been brilliant throughout our mortgage application. As first-time buyers, he made the whole process much less stressful by keeping us informed, explaining everything clearly, and always being happy to answer our questions. We really appreciated all of his help and would highly recommend him.”

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Posted 2 weeks ago

“David Donaghy and Meg Jones were totally superb and went the extra mile. I thoroughly recommend them!”

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Posted 2 weeks ago

“I would like to say a sincere thank you to Daniel for all his help in arranging my life cover insurance for my new home. You made what could have been a complicated process feel straightforward and stress free. You took the time to explain everything clearly, answered all my questions with patience and helped me to find the cover that was right for my needs. I really appreciate it thank you so much.”

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Posted 2 weeks ago

“What began as a dream has now materialized into reality for us. The team at John Charcol, under the leadership of Hazvi, ensured that our first property purchase was a seamless experience. We felt reassured as she expertly guided us through each step and provided regular updates. Subsequently, she transitioned us to Holly, who also assisted us in exploring protection options and secured a plan tailored to our financial requirements. We are committed to continuing our relationship with John Charcol and will gladly recommend the company for future purchases.”

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Posted 3 weeks ago

“Lisa Gilsenan at John Charcol was fantastic from start to finish. She supported us through our mortgage application and life assurance arrangements, making what could have been a daunting process feel straightforward and manageable. Lisa was always available to answer questions, kept us informed at every stage, and took the time to explain everything clearly. Her expertise and dedication were evident throughout, and we always felt she had our best interests at heart. We couldn't be happier with the service we received and would highly recommend Lisa to anyone looking for mortgage and protection advice.”

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Posted 3 weeks ago

John Charcol is rated 4.9 based on 3,266 reviews