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John Charcol Reviews

4.9 Rating 2,337 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

4.9

Based on 2,337 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted by the service we received from Shaahid Quinn. We had to do a simultaneous completion of remortgage on one property and at the same time complete an onward purchase. Shaahid helped us navigate through a myriad of issues and acted as a true advisor. Over the years we have mortgaged several times now but Shaahid has trumped it all and left a superstar impression with us. We could not ask for any more and together with Hollie they have both been professional, diligent and a responsive team. We will certainly be using them again when the opportunity arises. Thank you!”

Posted 4 months ago

“John Charcol were professional and provided a good overall service, my Mortgage Adviser went the extra mile to deliver, was friendly and dedicated. My Client Relationship Manager was again friendly however lacked the speed I would have expected to push through the mortgage, but that is the only area of improvement that I would like to see, overall I was pleased with the service provided.”

Posted 7 months ago

“I was contacted by Karol, who was very knowledgeable and helpful. I hope this will augur well for a future business relationship.”

Posted 1 year ago

“Penny Ives is a superb broker!”

Posted 1 year ago

“Gracias a todos puntualmente”

Posted 1 year ago

“competent salespeople make concessions to people very satisfied with their work”

Posted 1 year ago

“Lauren and Katherine did an excellent job and we were grateful for their efficient help. The only room for improvement is in the interface between JC and the panel solicitor recommended, where duplication could be avoided, but the team worked hard to smooth out problems within the other agencies concerned. Customer service - 5, Delivery - 4, Price - 4.”

Posted 2 years ago

“This has been my first contact with John Charcol and I found them helpful and prompt in sorting out my mortgage affairs.”

Posted 3 years ago

“Sarah and Toni were both very helpful in coordinating information flow and ensuring that the process was moving forward.”

Posted 3 years ago

“I have been delighted with the service and expertise of JC. This should have been a relatively straightforward transaction but, large due to problems with third parties, the process became extended for more than would have been expected. The staff at JC were diligent in their attempts to expedite matters. The only reason I have, with some reservations, have suggested four rather than five stars, is that it took a little while for matters to get going at the start when communications were not as frequent as I thought necessary.”

Posted 3 years ago

“Being able to remortgage with this company was stressless and very convenient. The friendly staff was able to meet my every need. Thank you for the hard work and I recommend John Charcol to manage your mortgage. Whether it be your first time or a renewal, their proactive and flexible approach will meet all your expectations.”

Posted 3 years ago

“I find John Charcol very accommodating and helpful.”

Posted 4 years ago

“Had some good advice from Steve Molina and he chased some useful deals even when it was a challenge. Hayley Sydes did a good job in sorting out the complex paperwork”

Posted 4 years ago

“Continuous support even when things were not going so well”

Posted 4 years ago

“You lost a star because my mortgage was held up by a very poor performance from Hodge solicitors. However, Maisie Ryves saved the day with her cool, calm and professional manner. Time for a pay rise and promotion for Maisie?”

Posted 4 years ago

“We were very happy with Razz at John Charcol during our remortgage. He was very professional, answered our queries promptly and was understanding when we had questions.”

Posted 4 years ago

“Very impressed with Harry Limburn - very helpful and informative”

Posted 4 years ago

“The team were very helpful, friendly and provided a good offer of available products. There were issues with the initial time frames suggested but this was addressed as best as possible.”

Posted 4 years ago

“Good service”

Posted 4 years ago

“Kept up momentum even during the woeful times”

Posted 4 years ago

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John Charcol is rated 4.9 based on 2,337 reviews