It has been ok - in fact I would rate higher but for the suggestion of using Gordon's solicitors who I did not find helpful. I have sent them a separate review. In short they overlooked an extra £500 I had to pay (unexpectedly) until the day of completion. Ok - errors happen but I then spent 45 minutes on the phone trying to get through to them to pay. This is not a one off - the previous time I had to call had a similar waiting time to get through. They also charge £0.95 to pay a bill by debit card. I can understand charges for credit cards (just!) but to do so for debit cards when you are paying £500 for their service is insulting. I would never use them again.