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John Charcol Reviews

4.9 Rating 3,113 Reviews
99 %
of reviewers recommend John Charcol
Company Reviews Metrics Info
4.9
Based on 3,113 reviews
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
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About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021
Vicent A
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Paul
Verified Buyer
“Very helpful in everything that happened with buying my first house”
Helpful Report
(Southampton) - Posted 10 years ago
Isobel
Verified Buyer
“Simply Finance were 'simply' wonderful. Very attentive, always available whenever I had a query, and always happy and willing to help. A great service altogether! I would be happy to recommend anytime.”
Helpful Report
(Southampton) - Posted 10 years ago
Nicholas
Verified Buyer
“Great service from Paul and his support team. I would recommend them to others.”
Helpful Report
(Southampton) - Posted 10 years ago
Nahid
Verified Buyer
“This is my third mortgage application I've done with Simply Finance. I'm leaving this review today because Simply Finance have been CONSISTENTLY good, which is very important to me. I've now found a company I can continue to use for all my mortgages, and have the confidence that they'll always provide the kind of service I've received so far. Also, a special thank you to Lisa, who is a credit to the company. Thank you!”
Helpful Report
(Southampton) - Posted 10 years ago
Bandhana
Verified Buyer
“Both Jake and Helen were professional and very prompt in their dealings with me”
Helpful Report
(Southampton) - Posted 10 years ago
Peter
Verified Buyer
“'Very Good' understates how I rate Simply Finance! From the initial on line response through to the completion of the mortgage, I have been delighted with Simply Finance. I do not feel they could have done more and were extremely persistent in dealing with the very poor solicitor provided by the lender. I have no hesitation in recommending them. Many Thanks!!”
Helpful Report
(Southampton) - Posted 10 years ago
Jamie
Verified Buyer
“I was very pleased with the service from both Nahid Hussain and Tom Clifford. They were both very helpful in keeping me up to date with the remortgage process and I would recommend Simply Finance in the future. Also the solicitors Gordons Property Lawyers were a credit to the whole process. Thank you very much and I will be using your services in the coming year on at least one other remortgage. Regards Jamie Thomas”
Helpful Report
(Southampton) - Posted 10 years ago
Janice
Verified Buyer
“I always felt that my advisor returned my e-mails promptly and answered all my concerns. My loan had to be organised very quickly as I had to purchase my new home right away to accommodate the people moving into mine.”
Helpful Report
(Southampton) - Posted 10 years ago
Peter
Verified Buyer
“Swift,easy, hassle free transactions. Enough said! Steve blinman and team a very well done to you.”
Helpful Report
(Southampton) - Posted 10 years ago
Gary
Verified Buyer
“Lisa Rolfe has been thoroughly proffesional yet again. She is the main reason we keep coming back to Simply.”
Helpful Report
(Southampton) - Posted 10 years ago
Helene
Verified Buyer
“A very efficient friendly service,I was given regular updates on how my mortgage application was proceeding ( my previous experience was having to chase person dealing with my mortgage application on several occasions ! ) I am & will be recommending Simply Finance to friends & family in the future.”
Helpful Report
(Southampton) - Posted 10 years ago
Rebecca
Verified Buyer
“Communication wasn't the best all the time between the company but the two men who dealt with our mortgage were nice and friendly . took a little longer than expected due to incompetent solicitors !”
Helpful Report
(Southampton) - Posted 10 years ago
Ian
Verified Buyer
“Everyone as Simply Finance was excellent from first contact through to completion. We got a great deal on the mortgage itself and no hard sell on associated insurances etc. There were some tricky parts so we were very grateful to have experts on hand to guide us through. I have always been reluctant to use a broker in the past and tried to do it myself but I will not hesitate in the future.”
Helpful Report
(Southampton) - Posted 10 years ago
Simon
Verified Buyer
“Brilliant service. Very efficient. Friendly and caring. Totally recommend them”
Helpful Report
(Southampton) - Posted 10 years ago
Sam
Verified Buyer
“Excellent professional service throughout. Very friendly and competent staff. Great communication rough out the application process. Highly recommended”
Helpful Report
(Southampton) - Posted 10 years ago
Elizabeth
Verified Buyer
“They were very efficient and courteous. Our remortgage completed very quickly and with a minimum of red tape. I would definitely use them again.”
Helpful Report
(Southampton) - Posted 10 years ago
Marian
Verified Buyer
“I've used Simply Finance on a number of occasions and they are always extremely good. You are kept informed through out and they chase both the mortgage company and solicitor regularly. Highly recommended!”
Helpful Report
(Southampton) - Posted 10 years ago
Nicola
Verified Buyer
“Fantastic team at Simply particularly Celeste and Daniel first class service would highly recommend thank you”
Helpful Report
(Southampton) - Posted 10 years ago
Thanks for the positive review, we look forward to helping you again when you need us!
Posted 10 years ago
Christine
Verified Buyer
“The transaction of remortgaging my property started with lots of energy. However, it lost momentum and took over half a year to go through.”
Helpful Report
(Southampton) - Posted 10 years ago
Dear Christine, we received your application on 3rd September and we obtained an Offer from the lender 6 weeks after that date, having reviewed how our team managed your application I am happy with how your adviser and case handler worked your application. You instructed your own solicitors, I can only assume you are as frustrated as we are with that firm as they are certainly difficult to deal with! We look forward to helping you again in the future as and when you need us.
Posted 10 years ago
JOHN
Verified Buyer
“Professional service accurate efficient and polite. Happy to work out of normal hours to support me in finding the correct and best deal. Updates regular throughout the whole process making a normally stressful exercise a walk in the park Recommend 100%”
Helpful Report
(Southampton) - Posted 10 years ago
Your review is exactly the level we're trying to achieve for every customer! Thanks for using us
Posted 10 years ago
John Charcol is rated 4.9 based on 3,113 reviews
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