John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.89

4.9 Rating 3,002 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

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4.9

Based on 3,002 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the first enquiry we felt we were in safe and helpful hands. We were kept informed from start to finish by professional, positive people. If you are planning to re-mortgage or have a complicated case, don't go it alone, call Simply Finance..”

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Posted 10 years ago

Hi Sean, thank you for taking the time to offer feedback, we're so happy you were left with the experience we aspire to every time :)

Posted 10 years ago

“I have dealt with simply finance on several occasions and have always had a 1st class service.”

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Posted 10 years ago

Hi Alan, it's great you used us again - repeat custom is how we have grown our business. Thank you for taking the effort to leave feedback for potential new customers, we really appreciate it!

Posted 10 years ago

“Donna-Gail Linsdell is an absolute star - she worked so hard to find me a lender and then drove the whole process through with devotion to detail, communicating fully and clearly to keep me fully informed throughout the process.”

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Posted 10 years ago

Thank you for the feedback Anthony, D-G is indeed a credit to the team! We look forward to helping you for years to come

Posted 10 years ago

“The customer service I have experienced from Simply Finance was absolutely second to none,from start to finish Rachel and Emily were professional ,patient, knowledgable and above all have great personalities . I would have no hesitation in recommending Simply Finance's services. 'Simply very good' Thank you very much ,and all best wishes guys, Tony :)”

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Posted 10 years ago

Thank you Tony, financial services can be so dry it's important our clients get a human service from personable people and it sounds like you got that. Thanks for using us and offering such lovely feedback :)

Posted 10 years ago

“Good and informed advice from Jags. Helen was absolutely helpful. didn't expect this much of smooth completion.”

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Posted 10 years ago

Hi Ketheas, we're pleased you were pleasantly surprised by our service! Thank you for making this feedback public for potential new clients

Posted 10 years ago

“This is the second time we have used the services from Simply Finance. As the first time we received excellent service and the right help and assistance. I continue to be very pleased with the team at Simply Finance and would not hesitate to go back if I need financial services in the future.”

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Posted 10 years ago

Thank you Andrew, it's great to have helped you again - and thank you for posting this so that other customers can be reassured with how we work :) We look forward to helping you when you need us next!

Posted 10 years ago

“The whole process, despite being distance based was exceptional from Simply. The staff were accessible friendly and helpful. They possessed a good deal of knowledge of various product, their advice thereto being invaluable. Particular thanks go to David Cornford and Francesca Padilla who are a credit to your outfit.”

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Posted 10 years ago

Thank you Paul! We're delighted you were happy, we share this sort of feedback in team meetings as it's the standard we set to achieve for every client. Thanks again

Posted 10 years ago

“Very attentive but could have tried to anticipate all of the material the client needed for the remortgage to improve the speed of the process.”

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Posted 10 years ago

Hi Wendy, thank you for offering feedback it's very useful to get. We're pleased you were overall happy with the service, we've now redesigned the application material we send out to improve the clarity of this part of the process

Posted 10 years ago

“yeah brill.”

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Posted 10 years ago

“Francesca was excellent and would say best I have dealt with”

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Posted 10 years ago

“We have been extremely happy with the service we received from beginning to end. Everything was dealt with efficiently. Sarah a nd her colleagues have been excellent and we couldn't have asked for a better team.”

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Posted 10 years ago

“Your advisor, Erin, was very professional and very helpful making the process easy”

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Posted 10 years ago

“Simply finance where great covered all aspects of mortgages and solved any problems that arises!”

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Posted 10 years ago

“Very friendly, and kept me informed every step of the way via phone, text and email.”

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Posted 10 years ago

“Mark Jones was an excellent advisor and I was able to obtain a deal that I thought had been impossible.”

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Posted 10 years ago

“Very firendly service. Quick to respond to any questions and had confidence we were getting the best deals out there. Thanks again”

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Posted 10 years ago

“Helpful, courteous and friendly staff, feedback at each stage of the process. I appreciated the suggestion to roll two mortgages into one by redeeming one mortgage and in doing so incurring just one arrangement fee. The lenders application requirements due to the 'new' lending rules was a pain but with the help of Simply Finance we successfully worked through that frustration. Well done and thanks to Hayley and the rest of the team at Simply Finance.”

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Posted 10 years ago

“First class service worth the fee. Steve got me quotes very quickly, facilitated the process smoothly and was always available to answer queries. Once I applied the Principality Team were first rate too. I'm sure I may have been able to get a 0.3% lower rate if I had invested a huge amount of effort (but maybe not), but life's too short at my age!”

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Posted 10 years ago

“From the initial meeting to conclusion, we were treated with respect and were kept fully informed of the process. For people who tend to have hidden their heads in the sand regarding financial matters, it was a pleasure to know that non-judgemental help was at hand, things would be explained simply and above all no unnecessary stress. I would wholeheartedly recommend your company's services to friends and colleagues who might wish some financial guidance.”

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Posted 10 years ago

“Excellent service from start to finish. Kept well informed all the way through the process. Would recommend to others without any hesitation.”

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Posted 10 years ago

John Charcol is rated 4.9 based on 3,002 reviews