John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,775 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,775 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ABSOLUTE RUBBISH SERVICE. 5 MONTHS AFTER MAKING OUR APPLICATION FOR A MORTGAGE AND VERY LITTLE RESPONSE, THE BROKER HAS BUGGERED OFF TO DUBAI AND SOMEONE HAS CANCELLED OUR APPLICATION AND NO-ONE CAN TELL US WHY, SO HAVE TO START ALL OVER AGAIN. CERTAINLY NOT WITH THIS COMPANY. DON'T TOUCH WITH A BARGE POLE.”

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Posted 9 years ago

“Smooth and quick process. Both Hayley and Lisa were excellent throughout”

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Posted 9 years ago

“Helped every step of the way , found the right deal for us to help us get our finances sorted . They always respond to your calls and emails . A good service.”

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Posted 9 years ago

“Fantastic service from all at Simply Finance as always. This is the 3rd time I have used their services and yet again they have excelled in all they have done and carried out.”

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Posted 9 years ago

Always a pleasure helping you Nigel, I hope all is well with you and thanks for leaving great feedback! Ben

Posted 9 years ago

“I didn't get enough feedback from the time I saw the advisor to the time the case was handed over to the team (Francesca). I didn't understand why there seemed to be two weeks of hand over period when nothing seems to happen. Once Francesca took over, she did keep me up dated regularly and was helpful.”

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Posted 9 years ago

Hi Jane, thanks for your review, I can see that the turnaround times from the mortgage lender to progress your application were very slow, which isn't uncommon at this moment in time but doesn't help you, I'm pleased Francesca did a good job keeping you informed and pressurising the lender to agree your application as quickly as possible. Thanks for using us and we look forward to helping you again in the future.

Posted 9 years ago

“I used Simply Finance for advice as a first time buyer. Jags was very knowledgeable, obviously an expert in his industry and was always on hand to answer any questions or concerns I had throughout the whole process. A very considered approach was taken which ultimately resulted in a suitable mortgage offer for me. 10/10 for customer experience and I would happily recommend Jags again.”

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Posted 9 years ago

“excellent all great holly xxx Very professional and efficent service HIGHLY RECOMMEND EVERY MEMBER OF STAFF GREAT”

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Posted 9 years ago

Thanks! We're delighted you had a great experience :)

Posted 9 years ago

“after contacting your company in 2013 regaurding a remortgage i was found a new mortgage at the best possible rate fixed for 2 yrs. just before my 2yr fixed rate expired i was contacted by Steve Bineman from your company to rearrange another fixed rate deal for 2 yrs. The point that i am making is that it is a excellent service that you provide in knowing that you are not forgoten about ,but remain on the records ,and hopefully you will be able tofind me a new deal in 2yrs time.”

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Posted 9 years ago

Thank you for taking the time to leave feedback, we'll certainly keep in touch and help when you need us next!

Posted 9 years ago

“It has been ok - in fact I would rate higher but for the suggestion of using Gordon's solicitors who I did not find helpful. I have sent them a separate review. In short they overlooked an extra £500 I had to pay (unexpectedly) until the day of completion. Ok - errors happen but I then spent 45 minutes on the phone trying to get through to them to pay. This is not a one off - the previous time I had to call had a similar waiting time to get through. They also charge £0.95 to pay a bill by debit card. I can understand charges for credit cards (just!) but to do so for debit cards when you are paying £500 for their service is insulting. I would never use them again.”

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Posted 9 years ago

Hi Allan Thanks for leaving feedback, we're sorry to hear you didn't feel the solicitors offered the same level of service as we do, we encourage customers to liaise direct with us where possible so that we can do the leg work with the solicitors for you (albeit this isn't always possible). We hope the solicitors don't reflect directly on ourselves and you will continue to use us!

Posted 9 years ago

“Very generous with time acted professional all the way through and built a trusting relationship.”

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Posted 9 years ago

I'm really pleased you felt that way, thank you for sharing that online, we will keep in touch and help you when you need us next!

Posted 9 years ago

“This is not the first time we have used the Company and this time was a repeat of the excellent service received. We would not hesitate to recommend you to our friends and family.”

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Posted 9 years ago

A big thanks for leaving feedback online, it helps potential customers feel reassured about who they are speaking to. We're delighted you have had excellent service once again!

Posted 9 years ago

“All the staff at Simply Finance are friendly, yet professional, and very efficient in what they do. I was having problems re-mortgaging due to the new affordability rules but Sarah took the problem away from me, found a new lender to match my circumstances and sorted most of the dreaded paperwork on my behalf. Overall I am very happy with the service I received.”

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Posted 9 years ago

That's a great review, thank you! The mortgage market is more of a minefield than ever and we pride ourselves on making our customers lives easier. We look forward to helping you again in the future!

Posted 9 years ago

“Very helpful and friendly staff. My favourite brokers :)”

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Posted 9 years ago

Thank you Jim, we're delighted you used us once again!

Posted 9 years ago

“From the first enquiry we felt we were in safe and helpful hands. We were kept informed from start to finish by professional, positive people. If you are planning to re-mortgage or have a complicated case, don't go it alone, call Simply Finance..”

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Posted 9 years ago

Hi Sean, thank you for taking the time to offer feedback, we're so happy you were left with the experience we aspire to every time :)

Posted 9 years ago

“I have dealt with simply finance on several occasions and have always had a 1st class service.”

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Posted 9 years ago

Hi Alan, it's great you used us again - repeat custom is how we have grown our business. Thank you for taking the effort to leave feedback for potential new customers, we really appreciate it!

Posted 9 years ago

“Donna-Gail Linsdell is an absolute star - she worked so hard to find me a lender and then drove the whole process through with devotion to detail, communicating fully and clearly to keep me fully informed throughout the process.”

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Posted 9 years ago

Thank you for the feedback Anthony, D-G is indeed a credit to the team! We look forward to helping you for years to come

Posted 9 years ago

“The customer service I have experienced from Simply Finance was absolutely second to none,from start to finish Rachel and Emily were professional ,patient, knowledgable and above all have great personalities . I would have no hesitation in recommending Simply Finance's services. 'Simply very good' Thank you very much ,and all best wishes guys, Tony :)”

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Posted 9 years ago

Thank you Tony, financial services can be so dry it's important our clients get a human service from personable people and it sounds like you got that. Thanks for using us and offering such lovely feedback :)

Posted 9 years ago

“Good and informed advice from Jags. Helen was absolutely helpful. didn't expect this much of smooth completion.”

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Posted 9 years ago

Hi Ketheas, we're pleased you were pleasantly surprised by our service! Thank you for making this feedback public for potential new clients

Posted 9 years ago

“This is the second time we have used the services from Simply Finance. As the first time we received excellent service and the right help and assistance. I continue to be very pleased with the team at Simply Finance and would not hesitate to go back if I need financial services in the future.”

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Posted 9 years ago

Thank you Andrew, it's great to have helped you again - and thank you for posting this so that other customers can be reassured with how we work :) We look forward to helping you when you need us next!

Posted 9 years ago

“The whole process, despite being distance based was exceptional from Simply. The staff were accessible friendly and helpful. They possessed a good deal of knowledge of various product, their advice thereto being invaluable. Particular thanks go to David Cornford and Francesca Padilla who are a credit to your outfit.”

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Posted 9 years ago

Thank you Paul! We're delighted you were happy, we share this sort of feedback in team meetings as it's the standard we set to achieve for every client. Thanks again

Posted 9 years ago

John Charcol is rated 4.9 based on 2,775 reviews