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John Charcol Reviews

4.9 Rating 3,002 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

4.9

Based on 3,002 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“John Charcol were able to provide us a mortgage at short notice, as our previous mortgage advisor had missed out a major detail - which was noticed at exchange! The mortgage came through in just over a week, and we were able to complete on our property. The John Charcol Advisor was always contactable, and I definitely felt that he was doing his utmost to provide us with what we needed. We were also very happy with the life assurance quotes. Money well spent, and would always recommend them - thank you.”

Helpful Report

(London) - Posted 9 years ago

“Whilst I had some past exposure to what the purchase process entailed and the myriad of teams to deal with (i.e from estate agents to solicitors to the vendors), no one stood out in this particular instance other than the John Charcol team - simply because the John Charcoal team were very competent, professional and very responsive. They made sure their part in the end-2-end process was done swiftly and with accuracy and were always there to support their client with competent/professional advise. Particular thanks to Sener Topal, Pravin Varsani and Sana Jafarey!”

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(London) - Posted 9 years ago

“Everything was made extremely easy for us to understand, the staff knew exactly what we needed & to be honest they have sorted me & my families lives out perfectly. Can't thank them enough.”

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(Southampton) - Posted 9 years ago

“Very polite and professional Thanks Alex”

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(Southampton) - Posted 9 years ago

“Lawrence was incredibly helpful and responsive and helped us secure a great product when we had some challenges. Importantly he made the whole process so easy for us. I would not hesitate to recommend John Charcol”

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(London) - Posted 9 years ago

“Great service, listened to everything we wanted & needed & everything done in a very friendly & human nature. If I could I would rate as 10 out 10, for us been simply perfect.”

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(Southampton) - Posted 9 years ago

“They managed to remortgage me after years of prevarication on my part”

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(Southampton) - Posted 9 years ago

“Good standard service”

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(Southampton) - Posted 9 years ago

“I had used the John Charcol website 15yrs ago to find a mortgage when they did online comparisons. When I checked this time I had to speak with one of their advisors which initially I didn't like the idea of. However I was allocated Sarah who was very easy to talk to and ensured she recommended the right mortgage for my situation. I also made enquiries with another company who came back with a cheaper alternative but when I looked closer realised that it was short term and would definitely cost more in a few years time. This consolidated my trust in John Charcol and Sarah. After I agreed to the mortgage Sarah passed me to Helen who arranged the conveyancing etc and completed the process. Both staff were so patient with me. I have a busy life like so many people today and the girls, in a delicate manner, kept me on track and got me through the process unscathed. I dealt with the whole process via my smartphone and printer; it couldn't be easier. My husband and I would like to thank Sarah and Helen and everyone else involved in the process of getting a new mortgage and insurance for their hard work and support. I would highly recommend this company to anyone needing advice. Thanks everyone.”

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(Southampton) - Posted 9 years ago

“My contact was with Amir Hameed who helped me arrange an expat mortgage as I live in Portugal. I found him to be courteous and professional and my situation was not an easy one, but he still managed to get me a good mortgage offer. I subsequently did not take up the offer due to Brexit and the exchange rate movement which went against me, but I have no hesitation in recommending John Charcol to anyone looking for a mortgage or remortgage solution. Thanks Amir ! Roland”

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(London) - Posted 9 years ago

“The Service is excellent, as always.”

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(Southampton) - Posted 9 years ago

“The staff at Jihn Chatcole were extremely help full and positive, clear and precise advice was always at hand when dealing with documentation. I thank all your staff for their professionalism especially my advisor Emily. Kind regards Mr J Thatcher”

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(Southampton) - Posted 9 years ago

“Really quick and efficient service, I was kept up to date all the way through. Friendly staff”

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(Southampton) - Posted 9 years ago

“We have used JohnCharcol a few times for remortgages and pensions. The advisers are extremely helpful and quick in their jobs. Everything is processed rapidly and professionally. I have already recommended them to friends and family.”

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(Southampton) - Posted 9 years ago

“Arthur Mason has been fantastic! I don't think we were the easiest customer but he manage to find a way of helping us and made us feel reassured the whole way. Really happy and have already recommend you to someone else!”

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(Southampton) - Posted 9 years ago

“This year John Charcol took over from Simply finances-The company I used for my first re mortgage. Both companies have been friendly and helpful in the three years I have known them and for both mortgages. I am happy to recommend for reliability and clear explanation during the processes etc Justin Hawkes”

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(Southampton) - Posted 9 years ago

“I received excellent service throughout my remortgage application process, the staff were efficient and friendly , I would not hesitate to use John charcol again and would recommend them to anyone. Thank you once again John charcol, without you I could not have moved into my new home Katie macdonald”

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(Southampton) - Posted 9 years ago

“Very helpful. JC helped me find what I wanted (ie a non standard mortgage) and guided me through a potentially difficult process). they were always responsive. Thank you to Simon and Chantelle.”

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(Southampton) - Posted 9 years ago

“Really recommend the service provided by Charcol. We have been clients for many, many years and are always very appreciative of the amazing service that we have been given.”

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(London) - Posted 9 years ago

“Fantastic friendly service, very efficient in sorting out my repayment and buy to let mortgage, would thoroughly recommend. Excellent.”

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(Southampton) - Posted 9 years ago

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John Charcol is rated 4.9 based on 3,002 reviews