John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,775 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,775 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you to the team, who helped me get my first buy to let and walked me thru the process. Well done all of you.”

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Posted 9 years ago

“Simply Finance are the best mortgage advisors I have ever dealt with and their fee is well worth paying. They endlessly search the market for the right product for you and have never let me down in all the re-mortgages and new mortgages I have arranged through them re my property portfolio and private property. Although I paid a lifetime fee to another mortgage brokers who shall remain nameless, they were so hopeless that I lost a property. This would never happen with Simply Finance, they are knowledgeable, friendly, and efficient. Thank you Simply Finance.”

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Posted 9 years ago

“Excellent service from the broker Dave Cornford who looked at all options for remortgage taking in to account our ages and finalising on best deal with Leeds BS Excellent communication with Lisa Walkin Knight who acted superbly in finalising all affairs to completion and especially following up my queries with Optma Legal who were very difficult in contacting . I appreciate Lisa's patience and efficiency. Well done everybody and I look forward to contacting Simply Finance in 2 years when my discounted deal expires”

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Posted 9 years ago

“Excellent service throughout”

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Posted 9 years ago

“The service we have received from Simply Finance has been exeptional especially the expert help and support we have received from Sarah Crampton Barden. She has helped us more than we can say, keeping us updated at every part of our remortgage and overcoming every problem we encountered.She was pleasant and professional at all times and and succeeded at putting our minds at rest.We will never forget was she has done for us and wont hesitate to use Simply Finance in the future.”

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Posted 9 years ago

“The person dealing with me was changed three times and i ended up chasing yourself and my mortgage company. Not happy with your service would not recommend”

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Posted 9 years ago

“There was a lack of continuity and didn't feel I got the personal service I experienced when I last used the company. The BS confused my application leading to delays and requests for additional, not easy to provide information. Which were not questioned by staff until I raised concerns.”

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Posted 9 years ago

“A really responsive service, the guys found a special type of mortgage offer not clearly available among the usual High Street suspects.”

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Posted 9 years ago

“Very simple process from start to finish. Everything went to plan and remortgaged to a better deal. I would recommend them without hesitation.”

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Posted 9 years ago

“Very good start to the process, with Sarah being very proactive and commercial in her advice, and then Helen dealing with the process. The reason for not giving 'very good' is that I found the legal services provided by Optima to be appalling - utterly impersonal, very slow and did not pre-empt issues at any stage, leading to at least a week's delay in the process.”

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Posted 9 years ago

“Helpful, very clear about the product and very helpful”

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Posted 9 years ago

“constant updates and responded to every query quickly. Great advice on other products too”

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Posted 9 years ago

“I have found my interaction with Simon Walklin-Knight very easy. He very obviously understands his business well, and leaves me with the feeling that I have left my finances in very capable hands. In fact I was working with another broker who was so unresponsive that I have closed down that avenue of investigation and have provided Simon with all of my current business.”

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Posted 9 years ago

“Absolutely superb. I would never apply for a mortgage in future unless I was using Simply Finance as my broker”

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Posted 9 years ago

“I am very happy with the level of customer service from the buy to let team! Mr Nahid Hussain was very professional and friendly and made sure everything goes smooth! The contact number is a local rate number and the calls are answered straight away. Will definitely use again in the future and will recommend to everyone. Mr Tomasz Szymczak”

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Posted 9 years ago

“A very good company indeed. Their staff are extremely helpful and very knowledgeable. They are efficient, they communicate effectively, quickly, clearly and timely. All information is fully explained, they answer all questions with confidence, you are never kept on hold if you call them. They always call you back. They email quickly. I cannot fault them at all, they are very good at what they do.”

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Posted 9 years ago

“Excellent service all round”

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Posted 9 years ago

“All staff friendly and professional . I was kept informed throughout.”

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Posted 9 years ago

“Very hard to get in touch with. Got moved between several advisors only one of which I actually met. Constantly misinformed with wrong information. Seemed very out of their depth and incompetent. Only saving grace was that they "got there in the end". To be honest felt more like by luck than judgement.”

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Posted 9 years ago

“Professional, efficient, very helpful and informed staff who do their job with the minimumum of fuss, making it easy for customers.”

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Posted 9 years ago

John Charcol is rated 4.9 based on 2,775 reviews