John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,776 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,776 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very efficient, quick, reliable and friendly service”

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Posted 10 years ago

“Again very helpful & kept good communication throughout.”

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Posted 10 years ago

“A pleasure to work with. Very efficient and dedicated to helping me find the best option. Made the whole process very painless. Thank you for your support!”

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Posted 10 years ago

“VERY FRIENDLY AND HELPFUL SERVICE 10/10”

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Posted 10 years ago

“Mortgage advisor thoroughly explained options in a simple manner followed up with key facts illustration. What impressed me the most was the teamwork between the advisor and processing staff, this made me feel like I was looked after at every step of the way!”

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Posted 10 years ago

“Brilliant service, with helpful staff. Managed to sort a mortgage to my preference where other mortgage companies could not. Will recommend to anybody seeking a mortgage. A+++”

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Posted 10 years ago

“Very very helpful and polite friendly service. I would definitely recommend simply finance and will be keeping their contact details for future reference”

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Posted 10 years ago

“Iv dealt with many brokers over the years, it's called simply finance for a reason, it's simple, only needed to speak to penny a couple of times during the process which took about 6 weeks from start to finish. Excellent service & will be using again”

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Posted 10 years ago

“Fantastic and extremely professional service from Rachael Peach, Kiran & Emily Gould. Excellent communications and updates, problem solving, information and guidance trough to completion. I've recommended your services to a colleague already.”

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Posted 10 years ago

“I came across Simply Finance by chance. I usually am a very cautious person when it comes to finance. I was really impressed with the advisor. He was efficient and professional, quick, yet fastidious in detail. Most of all there explanations of the process and advice given, gave me complete confidence in the company. The description of the company values on the website describe my experience. I think it would be difficult for a company to match the service provided by this company. A complex area that we all need, rendered simple and pleasant, by exceptional professionalism.”

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Posted 10 years ago

“Everyone we spoke to was very knowledgeable and helpful. They kept us informed of the application progress all the way through and worked hard to get us the right loan. We would gladly recommend Simply Finance.”

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Posted 10 years ago

“Not a straight forward application and had some frustration. But get the result in the end - thanks Simply”

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Posted 10 years ago

Thanks Nicholas, we pride ourselves on working the complex and difficult applications which other people walk away from, glad you got the desired result and thanks for the feedback!

Posted 9 years ago

“The only problems I encountered was with the lender, your staff were extremely helpful and efficient.”

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Posted 10 years ago

Thanks for not taking the lender issues into account when reviewing us, as they're out of our control. I suppose we wouldn't have a job if the lenders weren't so poor!

Posted 10 years ago

“From the very beginning Jac was extremely helpful with supporting me getting my mortgage. He is very knowledgeable regarding the market and always kept me informed of where we were and how it was going. A complete professional. Helen was also extremely helpful. Again always keeping me informed she was a complete pleasure to deal with as was Jac. Would thoroughly recommend your company to my friends.”

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Posted 10 years ago

“Staff were very helpful and available with regular updates and reassurance. Highly recommended”

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Posted 10 years ago

“Staff were very helpful and available with regular updates and reassurance. Highly recommended”

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Posted 10 years ago

“An efficient, professional service with a heart. Courteous, friendly staff who treated me as an individual and couldn't do enough to help. I would happily recommend Simply Finance to friends and family safe in the knowledge that the firm won't try to encourage you to buy products you don't need. An excellent service.”

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Posted 10 years ago

“Great throughout our mortgage application, Communication was great with updates by email daily.”

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Posted 10 years ago

“I was impressed with being kept so well informed throughout the whole process. Everyone was so friendly and I felt I could approach Simply about any worries I might have. I would strongly recommend Simply Finance.”

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Posted 10 years ago

“For the first time in my dealings with your company l have had to chase for an update only to find out that the new lender had not received some of the documents that were sent in one email from myself to Steve Blinman, this delayed the process by 1 week and caused an over payment to my old mortgage lender an entire month which l now have to wait for 2-3 weeks l will be out of pocket, by £926. Completion date 22/4 and the mortgage payment to the old mortgatge lender sent 20/4.Not very happy.”

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Posted 10 years ago

Hi Sharon We are sorry to hear you were unhappy with the completion of your mortgage application, we appreciate you have used us many times which makes this even more disappointing. The documents you emailed Steve were forwarded on to your lender, but we were informed their scanning team had missed some pages. You will get a refund from the lender for nearly all of the £926, without wanting to pass the buck the issue with the lender not scanning your document caused the delay. We hope you will continue to use us in the future and thank you for the feedback.

Posted 10 years ago

John Charcol is rated 4.9 based on 2,776 reviews