John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.89

4.9 Rating 3,002 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 3,002 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the 2nd time I have arranged a mortgage through John Charcol with Jyotin Bonomallyram and both times have been an absolute pleasure. Nothing has been too much trouble and the whole process has gone smoothly. I have received sound advice and I have finished up with the right product for me. I would have no hesitation in recommending Jyotin and John Charcol if you are looking for finance.”

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(London) - Posted 9 years ago

“The whole process was a breeze, from start to finish.”

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(Southampton) - Posted 9 years ago

“Very satisfied from start to completion”

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(Southampton) - Posted 9 years ago

“Excellent service at point of identifying a suitable product (via Dave Cornfird) and supporting completion (Dan Collis).”

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(Southampton) - Posted 9 years ago

“Very good service.”

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(Southampton) - Posted 9 years ago

“I recently completed a 3rd transaction in less than a year with Hemel Shah at John Charcol for a residential mortgage. In each case, Hemel has been proactive, knowledgeable, and responsive. He's always very professional and a pleasure to deal with. In the last transaction, we were working under very short timelines, and he ensured that all of the financing was in place very early on, and this was incredibly re-assuring. Would highly recommend Hemel as a mortgage broker. I have high expectations for all professional advisers I deal with, and Hemel never fails to deliver.”

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(Southampton) - Posted 9 years ago

“Very happy with the service provided.”

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(Southampton) - Posted 9 years ago

“From start to finish nothing but a good experience. An extremely slick set up, quick to get back to you on any queries, nothing was too much. Couldn't recommend Sarah, Louise and Hayley enough.”

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(Southampton) - Posted 9 years ago

“I cannot recommend Sarita Varma enough; she has brokered three mortgages for me and every time she really has gone above and beyond to secure, negotiate and arrange everything. She is also fantastic at being a calming and steady voice of reason when estate agents, buyers and sellers apply the pressure to ensure their own interests are looked after. She is always contactable, highly organised and persistent in getting what you need.”

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(London) - Posted 9 years ago

“always up to date on feed back of whats happening with process .All questions answered and very helpful”

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(Southampton) - Posted 9 years ago

“I'd have no hesitation recommending John charcole to others looking to find the right mortgage to suit their needs I really couldn't fault anything about the service they gave. Very professional thank you.”

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(Southampton) - Posted 9 years ago

“Very good service. A mortgage was found very easily for me and my husband, my calls and emails were always replied to and everyone I spoke to was very helpful. Would recommend!”

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(Southampton) - Posted 9 years ago

“Friendly, reassuring service, with regular updates on the progress of my application that made me feel well looked after. I can hardly believe how quickly and efficiently my remortgage was handled by John Charcol. I would also like to acknowledge Jordan Moore for her exceptional customer service - she is a huge asset to your company.”

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(Southampton) - Posted 9 years ago

“Mr Hemel Shah has been my advisor for many years and has managed to get me a deal. He is very switched on and always willing to communicate with me no matter when. He is open and honest and truly make me feel he will share with me all the information I need to enable me make an informed decision.”

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(London) - Posted 9 years ago

“I received excellent help, support and service from John Charcol. Hemel Shah was extremely professional and friendly; not only did he guide me through the process, he provided assistance and help on the more general subject of mortgages and various insurance policies. There were many times I simply asked a question and I had a very fast reply from Hemel, really excellent support. He gave me a range of mortgage options and helped me understand the pros and cons to each of them. I would recommend the company and Hemel without hesititation.”

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(London) - Posted 9 years ago

“It's been a great experience and they have held my hand all the way through, returning calls immediately and kept ontop of the solicitors and easing the mortgage process along.”

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(Southampton) - Posted 9 years ago

“Hemel Shah was extremely helpful throughout the whole process and made everything clear and understandable. We were always kept updated and even when solicitors were being lapse and slow, Hemel was always ready to assist with advice and make sure everything was correct. What we liked was the personal touch and the fact that we could speak to one person who knew us and was able to ensure continuity throughout. We would highly recommend John Charcol and especially Hemel.”

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(London) - Posted 9 years ago

“Hemel Shah has been extremely helpful through the whole mortgage process. He is very knowledgable and kept us up to date on all aspects of the process ensuring that it seamlessly went through with minimum hassle. As a result, we have come back to Hemel again for our second transaction. I would not hesitate to recommend him to our friends and family. Thank you Hemel!”

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(London) - Posted 9 years ago

“THe staff member I had contact with with was very efficient and easy to deal with.”

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(London) - Posted 9 years ago

“Hemel Shah was our mortgage advisor and we cannot recommend him enough. He was very prompt, clear and extremely knowledgeable. He took us through the entire process without any hassles and when we hit the inevitable delays (due to issues from the other side), he took the initiative to keep all the parties informed and in the loop. Will not hesitate to recommend or work with him again. Venkatesh.”

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(London) - Posted 9 years ago

John Charcol is rated 4.9 based on 3,002 reviews