John Charcol Reviews

Name: John Charcol
Address: Drivers Wharf, Northam Road, Southampton (GB), Hampshire
Rating: 4.89

4.9 Rating 3,287 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 3,287 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This year John Charcol took over from Simply finances-The company I used for my first re mortgage. Both companies have been friendly and helpful in the three years I have known them and for both mortgages. I am happy to recommend for reliability and clear explanation during the processes etc Justin Hawkes”

Helpful Report

(Southampton) - Posted 10 years ago

“I received excellent service throughout my remortgage application process, the staff were efficient and friendly , I would not hesitate to use John charcol again and would recommend them to anyone. Thank you once again John charcol, without you I could not have moved into my new home Katie macdonald”

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(Southampton) - Posted 10 years ago

“Very helpful. JC helped me find what I wanted (ie a non standard mortgage) and guided me through a potentially difficult process). they were always responsive. Thank you to Simon and Chantelle.”

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(Southampton) - Posted 10 years ago

“Really recommend the service provided by Charcol. We have been clients for many, many years and are always very appreciative of the amazing service that we have been given.”

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(London) - Posted 10 years ago

“Fantastic friendly service, very efficient in sorting out my repayment and buy to let mortgage, would thoroughly recommend. Excellent.”

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(Southampton) - Posted 10 years ago

“Communication made so easy and helpful at all times”

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(Southampton) - Posted 10 years ago

“amazing service i was kept informed every step of the way chantelle kept intouch with me”

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(Southampton) - Posted 10 years ago

“Mr Cornfield was informed, polite, encouraging and reassuring without being pushy and genuinely kept me informed throughout the process. He minimised challenges and maximised opportunity Top notch service. Thank you”

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(Southampton) - Posted 10 years ago

“From start to finish an efficient, friendly service. Would definitely use you again and recommend to others.”

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(Southampton) - Posted 10 years ago

“Yulia at John Charcol was brilliant in helping us secure a mortgage with complicated circumstances. Helpful from start to finish and always at the end of the phone to help and advise. Very grateful for the help and services provided as first time buyers, made things easy to understand all the way through.”

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(London) - Posted 10 years ago

“We recently used John Charcol for our remortgage. We received excellent service from Nicky Agra, he was very professional and helpful throughout our remortgage especially as we had very tight timescales. He made the whole progress less stressful for us and kept us informed of the progress every step of the way. We will certainly use Nicky again and we highly recommend him.”

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(London) - Posted 10 years ago

“To be honest, when I started my search and advice for a re-mortgage I had not heard of John Charcol. I contacted them through IFA recommendation. What seemed a very tricky situation to un pick became very easy and they removed much of the stress which I was feeling (wife about to give birth to twins!). Special thanks to Megan Betts who not only did a great job for us but did it in a very personable and empathetic way. Its Friday @ 15.41, have a great weekend....we will!”

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(London) - Posted 10 years ago

“Having used them to arrange four separate mortgages, I am confident that they have found the most competitive market product available each time. The level of customer service is first class, prompt and it is clear that they know their client base very well.”

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(London) - Posted 10 years ago

“Through their attention to detail, persistance and determination to find the best solution, whilst being very personable.”

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(London) - Posted 10 years ago

“Can't fault John Charcoal staff - but the conveyancing companies of their lenders are useless.”

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(Southampton) - Posted 10 years ago

“Great Service I would use them again”

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(London) - Posted 10 years ago

“Excellent service from you. Had a not straight forward situation which I knew was not going to be simple as it might be and when first offer was turned down a second offer was immediately found. Many thanks for your help.”

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(Southampton) - Posted 10 years ago

“All very good from providing information on products, answering any queries, and keeping customer updated on progress.”

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(Southampton) - Posted 10 years ago

“Would like a little better response to emails you send instead of having to make calls as well to find out how your case is going.”

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(Southampton) - Posted 10 years ago

“Vuk was a very helpful broker who was always available when needed. He kept us informed of everything that was going on and we felt that he made a process, that can be very stressful, as smooth as possible.”

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(London) - Posted 10 years ago

John Charcol is rated 4.9 based on 3,287 reviews