PLEASE DO NOT USE THIS COMPANY - ASTONISHINGLY APPALLING PLEASE DO NOT USE THIS COMPANY - ASTONISHINGLY APPALLING - to quote their last email to me, apparently, when it comes to using JG Pest Control, "these things can happen from time to time". I have never written an online review in my life but I'm afraid my experience of this company is the worst I have ever had of any business and so I felt compelled to write something so that others don't have to experience the hugely unpleasant last few weeks I have had with JG Pest Control. The original treatment they used actually made the pest problem worse. And they were by far the most expensive quote I obtained - I ended up having to use another company, who were far cheaper, much more professional, and really great to deal with throughout. JG Pest Control on the other hand were the opposite - having made the problem worse they then failed to even show up for three separate appointments - and on each occasion I received no notice that they were not attending until after the arranged time and then received no follow-up apology from them - from my experience they appear to simply not care about customers, being much more focused on their own processes. Their customer service is appalling and they refused to speak with me on the phone about the problem I had experienced with their service. They would only email. They have a 'computer says no' approach to dealing with customers unfortunately which, by the looks of my last email from them, starts right at the top of the organisation. An endemic cultural problem that every customer will probably end up experiencing one way or the other. Even the Directors of the business were, by all accounts, just not interested in me as a customer. When I finally managed to speak to somebody there to explain quite how bad things had been, they didn't even take the time to call me back, but just sent me a dismissive email essentially saying 'the matter is concluded' from their point of view. There are lots of credible alternatives to JG Pest Control and based on my experience, my incredibly strong advice is to never risk engaging with them unless you want to experience some atrocious customer service and a pest problem made even worse. A shockingly bad experience unfortunately, from start to finish.