Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,865 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,865 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 9th May 2026

475

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just bought several rolls of Sanderson wallpaper from Jane Clayton online.This was my first purchase from the company. My initial enquiry was speedily dealt with, in fact I received my wallpaper the day after I ordered it. It can't get better than that ! Furthermore, I had been advised by a decorating shop that the wallpaper I wanted was no longer available and had been discontinued. Jane Clayton found it. I bought it. Fantastic.”

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Posted 5 years ago

“Absolutely brilliant company. Great selection of products and customer service is first class! So good to find a company that sells quality products and also follows through with great service Forts class all round!”

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Posted 5 years ago

“Wallpaper delivered on time however as per other customer reviews, very disappointed that I was left with a roll costing £90 that I was unable to return!! When I rang customer service I was told that I could have reserved a roll instead of buying it. Why I wasn’t told this at the time of buying (as I would have taken this option ). Instead I was told to buy at the time as batches may be different!! I’m left now out of pocket and with an unopened roll which is useless. Because of the cost of the wallpaper, I rang the company where the product was dispatched from Roma, but they said to contact the supplier themselves Jane Clayton. No joy as they “Jane Clayton “don’t accept rolls back. Why? It’s 2021 and I find it hard to believe that this is going on. It’s a product that as a customer you always go over rather than under, and so this company are using this to keep customers money!!! There are many designer wallpaper suppliers on the internet and my advise would be to give this company a miss. Shop elsewhere and don’t lose your hard earned money!!!!!!!”

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Posted 5 years ago

“Very happy with the wallpaper I purchased. Not happy at all with their return policy. I find it hard to believe in this day and age a company refuses to take back unused rolls of wallpaper especially considering I paid £88.00 a roll! This has put me off using them again.”

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Posted 5 years ago

Thank you for your feedback Sharon. We are very sorry to hear that you are unhappy with our returns policy. We do try to make this as clear as possible on our website and offer a wallpaper calculator to help with quantity advice. Again, we are sorry that you are unhappy on this occasion.

Posted 5 years ago

“Excellent fast delivery and in good condition would use again thankyou”

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Posted 5 years ago

“very great”

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Posted 5 years ago

“Unfortunately I used their wallpaper calculator and ended up with two rolls of wallpaper over amounting to over £100 They recommended 4 rolls with no excess so I ordered 5 in case as you need to have the same batch numbers. Turned out we only needed three!! When I asked to return them they said they do not take part returns! So beware in what you order! Disappointed in their returns policy and had I of realised I would of ordered off another company that accepts part return as many do! After explaining I used their calculator they have apologised and will take the return so happy customer!”

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Posted 5 years ago

Thank you very much for your feedback Lesley, we are very sorry that our wallpaper calculator mis-calculated on this occasion and as you have seen, our customer service team have been in touch to let you know that of course, we will accept these rolls back due to the error on our part. Again, we are very sorry for the inconvenience caused but hope we have rectified the problem on this occasion!

Posted 5 years ago

“Great service and product”

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Posted 5 years ago

“Prompt, efficient delivery. Beautiful fabric. Will use them again.”

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Posted 5 years ago

“Gorgeous wallpaper, fast delivery”

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Posted 5 years ago

“Ordered the Harlequin Alvaro fabric- arrived quickly, well packaged in good condition- good quality product.”

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Posted 5 years ago

“Really disappointing returns policy. I have bought over 50 samples from Jane Clayton before purchasing wallpaper rolls and have had no issue up to now. For personal reasons, I wanted to return the rolls and purchase new ones after 21 days, but I am outside the 14 days so they have refused my return request. Given how flexible all other companies are being during COVID times, I am extremely disappointed and now out of pocket. Do not bother using these guys for anything other than samples if you want to be treated like a human being.”

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Posted 5 years ago

Thank you for your feedback Kate, we are very sorry that you are disappointed in our returns policy but we do try to make this as clear as possible on our website for our customers. We are always happy to accept back returns on full orders of returnable wallpaper within the 14 day time period.

Posted 5 years ago

“It has proved impossible to get an update on my order. Emails go unanswered and phone calls go straight to answer phone. I'm cancelling my order on the assumption that they're out of the stock I want.”

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Posted 5 years ago

“Extremely good service”

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Posted 5 years ago

“Quick turnaround of order, received within 36 hours of placing order. Will definitely use in future.”

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Posted 5 years ago

“Very happy with my Harlequin purchase. Very competitive prices and quick dispatch. Would recommend an use again.”

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Posted 5 years ago

“I recommend wholeheartedly Jane Clayton, great services, fast and gentle.”

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Posted 5 years ago

“Whilst most of my order arrived very quickly, the curtain track has still not arrived, despite customer services telling me that I would receive it last week. I'm not sure what to do now. It isn't clear when it will arrive, if at all. I now can't get hold of anyone by email or phone. I ordered it 11 January, now it is 9 February.”

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Posted 5 years ago

Thank you for your feedback Carmel, we are very sorry to hear that you have had problems with a delay to your order. I am pleased to see our customer service team have been in touch to update you and hope this has resolved your issue on this occasion.

Posted 5 years ago

“The fabric arrived as promised and was significantly cheaper than other comapnies.”

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Posted 5 years ago

“Great website and the measuring calculator is really helpful and ordering is really easy. The only let down for me was the delivery. Using the UPS tracking feature it told me that delivery would be Tuesday end of the day. However, the delivery website then updated at lunch time to Wednesday end of day, no reason given. Delivery was made at 3pm on Wednesday. So, for me, delivery was a bit hit and miss.”

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Posted 5 years ago

Jane Clayton is rated 4.8 based on 10,865 reviews