Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,885 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,885 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 18th May 2026

474

Anonymous

Anonymous // 01/01/2019

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“Ordered Today Interiors wallpaper, arrived swiftly and well packaged. So very pleased. However it was left in our porch without leaving a calling card.”

Jane Clayton 5 star review on 1st March 2021

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Posted 5 years ago

“After ordering a mega amount of samples we placed our order - it arrived the next day - brilliant service !”

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Posted 5 years ago

“Excellent website, best brands & fast delivery.”

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Posted 5 years ago

“My parcel hasn't arrived and nobody is responding to my queries or answering the phone. This is very frustrating.”

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Posted 5 years ago

Thank you for your feedback Handan, I can see our customer service team are looking into this as a matter of urgency. We will hope to resolve this issue shortly!

Posted 5 years ago

“We ordered and paid for several textile samples, some of which never arrived even after we chased Jane Clayton to send them. Hopeless waste of time and money”

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Posted 5 years ago

“Always incredibly helpful and knowledgable”

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Posted 5 years ago

“Always a delight to receive Jane Claytom samples and fabrics. A wide range of fabrics and price ranges to choose from. Speedy delivery and well packaged.”

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Posted 5 years ago

“Still haven't received my order after paying £6.95 delivery, customer service was terrible”

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Posted 5 years ago

Thank you for taking the time to leave us your feedback Lucy, we are very sorry to hear this. Our customer service team will be in touch to help.

Posted 5 years ago

“Amazing service I had lots of cushions made in the fabrics I loved such a quick and easy and reasonable service !! Fabulous company !”

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Posted 5 years ago

“Excellent service and great prices and quality fabric ,”

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Posted 5 years ago

“very efficient service”

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Posted 5 years ago

“Have been using JC for many years now and have always received my fabrics and wallpapers well wrapped and packaged and delivered quickly. I have had to email to check something out and was so happy to receive an almost instant reply, very helpful. They websIt's is easy to navigate and the amount of choice is mind blowing, excellent. I particularly love the fact you can get samples, mostly good sizes, and half meters in some fabrics. I would definitely recommend this company, they are my first port of call for all things fabric and wallpaper.”

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Posted 5 years ago

“I bought a beautiful Loren Canals rug from Jayne Clayton and am very pleased with my purchase. This company has a wide range of beautiful products on offer and I shall definitely purchase from them again. Communication on delivery updates and dispatch and delivery could be improved. However I suspect like many companies during this difficult time they are struggling to keep up with orders. I didn't mind waiting for my item but it would have been nice to have more information about expected dispatch and delivery dates.”

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Posted 5 years ago

“great service! only flaws customer service very slow to respond and inability to modify an order that has not yet started.”

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Posted 5 years ago

“wallpaper arrived quickly but fabric didn’t arrive. I had to contact them twice even though I was told they would call me back. They claimed fabric was lost/damaged even though I had never received tracking details. Fabric was reordered and arrived very quickly after receiving tracking details confirming my thoughts that they had not put the order through first time.”

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Posted 5 years ago

Thank you for taking the time to leave us feedback Sandra. We are very sorry for the damage to your original fabric but can see that our customer service team dealt with this efficiently and ensured a replacement was dispatched as soon as possible.

Posted 5 years ago

“You are a great company to deal with apart from one thing. Getting samples from you takes ages and they don’t all come together making it difficult to keep track of what is outstanding.”

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Posted 5 years ago

“This took a while to arrive, perhaps due to Covid restrictions, but it did not matter as I haven’t yet been able to hang it - waiting for other stuff to be fixed. It looks nice and was well packed.”

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Posted 5 years ago

“Smooth and friendly service. Fantastic wallpapers.”

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Posted 5 years ago

“Best prices and rapid delivery, wallpaper carefully packaged.”

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Posted 5 years ago

“Very efficient service from everyone I dealt with. I haven’t put the wallpaper up yet but it looks very nice.”

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Posted 5 years ago

Jane Clayton is rated 4.8 based on 10,885 reviews