Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,006 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,006 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 16th July 2026

473

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful cushions!”

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Posted 5 years ago

“I would have given a 5 star review if there had at least been some communication about my order at some point before delivery , I had to email them and then got a response and the delivery just turned up with no warning at all , then I I got an email saying it’s on its way when it had already been delivered and fortunately I was in and able to take delivery .”

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Posted 5 years ago

“Order made in January came by 3 separate deliveries with the last part- the wallpaper -arriving mid March. The paste and seam roller were of little use until I received the paper! I was not advised of this delay when browsing the website or on placing the order. When I complained I was advised that the company do not hold any stock.”

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Posted 5 years ago

Thank you for your feedback. We do try to communicate any delays with our customers as quickly as possible via email and we can see our customer service team was in touch with you at various points to discuss the delays. We do our best to make it clear that orders from separate brands will arrive at different times due to us not holding our own stock. Thank you again for taking the time to leave us a review.

Posted 5 years ago

“So pleased with my Sanderson tropical night curtains & also the Jane Clayton team were very helpful, I had so many questions. Will definitely return when buying fabric.”

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Posted 5 years ago

“Brilliant service, such high standard of curtain making. Polite customer service that are highly efficient, would t go to anyone else now to buy fabric or have my curtains made 10/10”

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Posted 5 years ago

“Wonderful curtains, thank you”

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Posted 5 years ago

“Jane Clayton ordered their material to be delivered from France but failed to understand how to navigate the new customs system so the material never arrived, meaning we have been without curtains for 2 months now. In addition, they have been utterly confused by the whole situation so we as customers have been caught between dealing them and the delivery company. No one knows anything, including where the curtains are, except the fact they’ve taken our money.”

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Posted 5 years ago

Thank you for your feedback, we are very sorry to hear that you have had trouble receiving your fabric due to problems caused by Brexit. We have done our best to inform our customers of any problems relating to this and are very sorry that you are still experiencing issues. Please could you provide us with your order details and a member of the team will be happy to help you.

Posted 5 years ago

“The service is excellent ! I found the items that were gone on the producers website at good price and my goods were delivered swiftly despite COVId. Very pleased and will come back again.”

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Posted 5 years ago

“So efficient, option of large samples was really useful to properly see the paper before buying. Paper arrived really quickly and in perfect condition.”

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Posted 5 years ago

“Really disappointed as company doesn’t accept returns for unused unopened wallpaper. Left with a £70 roll of wallpaper that will never be used!”

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Posted 5 years ago

Thank you for your feedback Paula, we are very sorry to hear that you are unhappy with our returns policy. We do try to make this as clear as possible on our website and are sorry that on this occasion you are disappointed.

Posted 5 years ago

“Exceptional and prompt customer service. Highly recommend.”

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Posted 5 years ago

“Beautiful fabrics excellent service !!”

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Posted 5 years ago

“Ordered wallpaper, arrived quickly and was well packaged so in perfect condition. Very happy with quality.”

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Posted 5 years ago

“Thanks Jane Clayton. I had an issue with the delivery and this was resolved very quickly and you were very helpful. Great customer service and very happy with what we ordered so would definitely shop with you again!”

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Posted 5 years ago

“Fast efficient service and good quality”

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Posted 5 years ago

“Prompt delivery and excellent wall paper. Thanks”

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Posted 5 years ago

“Fantastic customer service :)”

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Posted 5 years ago

“Thank you for excellent service. We ordered three different materials for chair coverings. Each of them was back-ordered and not immediately available. We really appreciate that you found out approximate delivery dates for us, discussed our options by email and phone and checked back regularly. In the meantime, we are pleased to report that all three have arrived safely at our home.”

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Posted 5 years ago

“Really beautiful fabric - Birds & Roses by Cath Kidson. Made lovely door curtain, a pair of window curtains and 5 cushions. They look fab! Fabric arrived in good time and well packaged on a roll.”

Jane Clayton 5 star review on 4th March 2021

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Posted 5 years ago

“Great response to emails, and a very fast delivery of fabrics purchased.”

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Posted 5 years ago

Jane Clayton is rated 4.8 based on 11,006 reviews