Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,717 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,717 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 20th February 2026

466

Anonymous

Anonymous // 01/01/2019

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“East to order and quick delivery. Overall a great service.”

Helpful Report

Posted 4 years ago

We are pleased to hear that we were able to offer a speedy delivery service. Many thanks for your kind review Sophie!

Posted 4 years ago

“My fabric arrived as expected. I was particularly impressed by the packaging. Although I only purchased 1m, it came on a tall roll so that there are no folds.”

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Posted 4 years ago

Thank you for your review Melanie! We really appreciate your kind comments and hope to hear from you again soon.

Posted 4 years ago

“Quality product from a quality retailer...good price and very efficient delivery!”

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Posted 4 years ago

Thank you for your review Victoria! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 4 years ago

“I’m happy with the product and delivery services, however when I inserted the dimensions of the wall in the wallpaper calculator it showed that I’ll need 2 rolls but my decorator says we are definitely going to need 3. I am not happy about paying delivery charges for one extra roll whereas if I had ordered everything together I could have had free delivery as the total cost of order was more than £150.”

Helpful Report

Posted 4 years ago

Thank you for your review Neha, we are able to place rolls of wallpaper on reserve if you are unsure on how much wallpaper to order. Our returns policy does state that we are unable to accept back part returns on wallpaper. Thank you again for your feedback.

Posted 4 years ago

“Delivery is fast but my Harlequin fabric has many flaws throughout. I know this is not your fault but I sent an email and photos and phone and left my number so you could call me back on the Friday . I had to phone on Monday to find out what was happening. I did get an email but still haven’t heard what the manufactures are going to do.”

Helpful Report

Posted 4 years ago

Thank you for your feedback, we are sorry that you have had flaws in your fabric, and that you had to chase up your faulty issue with our team. We can assure you we are working as hard as we can on this and will be in touch shortly with a resolution.

Posted 4 years ago

“Excellent, all round. Communication, website, speed of delivery, quality of wallpaper at a really good price. Would highly recommend and will be our first call from now on. Thank you. Rosie.”

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Posted 4 years ago

Thank you for your lovely review Rosie! We are so pleased to hear you are happy with your order and look forward to hearing from you again soon!

Posted 4 years ago

“Always good service”

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Posted 4 years ago

Many thanks for your kind review Graham!

Posted 4 years ago

“Sent for a selection of samples and then chose a paper. Great service. Order came promptly.”

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Posted 4 years ago

It's great to hear that we were able to offer a great service and speedy delivery. Thank you for your review Christine!

Posted 4 years ago

“Wallpaper expensive but once opened you know why, such good quality & easy to hang. Also the pattern & colour have enhanced my room.”

Jane Clayton 5 star review on 13th April 2021

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Posted 4 years ago

Thank you for your lovely review. We are pleased to hear you are happy with your order, it looks great! We hope to hear from you again soon.

Posted 4 years ago

“Very good service and lovely wallpaper although it hasn’t been put up yet”

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Posted 4 years ago

Thank you for your lovely review Patricia! We are pleased to hear you are happy with your order and hope to hear from you again soon.

Posted 4 years ago

“Great customer service, can't fault.”

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Posted 4 years ago

Thank you for your kind review Karl. We are pleased to hear we offer a great customer service. We hope to hear from you again soon!

Posted 4 years ago

“Great service and lovely curtains!”

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Posted 4 years ago

Thank you for your lovely review Bridget! We are so pleased to hear that you are happy with your made to measure product and we look forward to hearing from you again soon.

Posted 4 years ago

“Very helpful when I phoned with a couple of questions. Very prompt and efficient service, would definitely use this company again!”

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Posted 4 years ago

Thank you for your review! We are pleased to hear that we were able to offer an excellent service and we appreciate the recommendation!

Posted 4 years ago

“Very prompt service and very helpful indeed, I've ordered so many samples and they've been so good!!”

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Posted 4 years ago

Thank you for your kind review! We are so pleased to hear that we can provide a prompt service and that you were happy with your samples!

Posted 4 years ago

“Curtains unfortunately are uneven, material for lining feels cheap.”

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Posted 4 years ago

Thank you for your feedback Sukhdeep, we are very sorry to hear that you are not happy with your curtains. A member of the team will be in touch to see how we can help.

Posted 4 years ago

“Delivery was within 2 days of order.”

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Posted 4 years ago

It is great to hear that you are happy with your order and the delivery times Barbara. Thank you for your kind review, we look forward to hearing from you in the near future!

Posted 4 years ago

“I’m afraid I haven’t had the best of experience with JC. I have found that the phones are never picked up and emails and voicemails take a long time to elicit a response. There have also been a number of miscommunications between JC and Osbourne and Little resulting in very very long waits for samples. When I speak to someone they are very polite and helpful, just getting through and getting the results are the problems.”

Helpful Report

Posted 4 years ago

Thank you very much for your feedback, we are so sorry to hear that you have had such trouble with your sample order. A member of the team will be in touch to help. Again, we can only apologise for any inconvenience caused.

Posted 4 years ago

“Super fast delivery and excellent product. Thank you”

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Posted 4 years ago

We are pleased to hear that we were able to offer a speedy delivery service. Many thanks for your kind review Claire!

Posted 4 years ago

“Lovely fabric well packed fast delivery well pleased”

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Posted 4 years ago

Thank you for your review Jane! We are pleased to hear that we were able to offer a speedy service.

Posted 4 years ago

“The wallpaper arrived very quickly & looks wonderful! Would order from here again.”

Jane Clayton 5 star review on 8th April 2021

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Posted 4 years ago

Thank you for your review! We really appreciate your kind comments and look forward to hearing from you again soon.

Posted 4 years ago

Jane Clayton is rated 4.8 based on 10,717 reviews