Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,006 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,006 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 16th July 2026

473

Anonymous

Anonymous // 01/01/2019

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“Communication was excellent and a couple of free samples very helpful. Material arrived well packed and sooner than expected”

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Posted 4 years ago

“Very helpful & friendly customer service. Prompt delivery. Grear choice of fabrics. Will be buying from this company again.”

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Posted 4 years ago

“Thanks it was a pleasure to do business with you easy to order with prompt delivery”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“I've been grumbling to myself for the last few months about a very poor customer experience with Jane Clayton and have decided that I shouldn't be a typical brit and just put up with it, and so would like to share my story. I ordered a rug from Jane Clayton for my soon to be decorated living room. As the decoration of the room, to include waiting for new carpets took a little while, I didn't open the rug packaging for a few months, and when I did was really disappointed to see a large clump of glue to one side of the rug which had caused a stiff texture and also a colour discoloration and so was very noticeable. I contacted Jane Clayton immediately who advised that they would get in touch with the supplier. After a few emails exchanges to include me sending lots of photos, o had an email back from Jane Clayton advising that the supplier had advised the defect wouldn't have got passed their quality control process and so basically that was it! So basically, as a customer they didn't believe me and were prepared to do nothing...not even collect the rug for closer inspection. The rug was received faulty, cost me nearly £300 and Jane Clayton have washed their hands of all responsibility...I'm still in shock and will never purchase from Jane Clayton again. My advice to anyone else is to be very careful and check your products very carefully once received.”

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Posted 4 years ago

“Sample never received. No response to email chasing up. V poor.”

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Posted 4 years ago

“Very pleased indeed with the quality and workmanship of my made to measure curtain. I chose Morris & Co fabric after a selection of more than a dozen I had ordered from Jane Clayton. It certainly pays to do this as you can see at first hand how it looks in situ. Great service, no problem waiting for the curtain to be made, would have liked sooner but time over quality does not always pay. Shall certainly recommend and use again.”

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Posted 4 years ago

“I’m really cautious of choosing soft furnishings and ordering on line from a business I’m not familiar with but I was fortunate to have been able to look through samples elsewhere and had a good idea of what I wanted. The website was great and easy to use with lots of helpful tips about measuring. The price was competitive and the final result fantastic. I will definitely use Jane Clayton again and have recommended you to some of my friends. Thank you”

Jane Clayton 5 star review on 13th September 2021

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Posted 4 years ago

“My delivery hasn’t arrived and it’s been about 2 weeks”

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Posted 4 years ago

“Wonderful selection of quality fabrics and nice to have a discount helps to justify choosing a better fabric. Very rapid delivery”

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Posted 4 years ago

“Very pleased with quality wallpaper and quick delivery”

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Posted 4 years ago

“Everything I’ve ever had from this company has been outstanding - their made to measure stuff is always of the highest/best quality”

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Posted 4 years ago

“Beautifully made curtains. Heading tape was adjusted to correct size which was very helpful. Curtain hooks were also in place. The curtains arrived in a box. I am very pleased with the service and would be happy to use the company again.”

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Posted 4 years ago

“Great service as always. Very prompt delivery.”

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Posted 4 years ago

“Beautifully made set of curtains Recommended”

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Posted 4 years ago

“Fabric was well wrapped and arrived within the timeframe indicated. Will use Jane Clayton again. Happy to recommend”

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Posted 4 years ago

“I found the last remaining rolls of the Osborne & Little wallpaper we wanted at Jane Clayton, which were sent out to us in very good time - and at a lower price than on the O&L website! Very helpful staff and excellent service.”

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Posted 4 years ago

“The staff were very helpful and found the fabric I was searching for. Kept me informed about long wait. Very efficient.”

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Posted 4 years ago

“Ordered curtains in May still not received them. Promised delivery week of 16th August still haven't arrived. No response to last emails of phone messages. Very disappointed”

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Posted 4 years ago

“Excellent service. Very helpful.”

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Posted 4 years ago

Jane Clayton is rated 4.8 based on 11,006 reviews