Jane Clayton Reviews

Name: Jane Clayton
Address: Paulton HousePaulton, Bristol
Rating: 4.80

4.8 Rating 9,341 Reviews

97 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 9,341 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Paulton HousePaulton
Bristol
BS39 7SX

Jane Clayton 5 star review on 22nd December 2023

407

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“E-mail already sent about badly creased fabric, part of which is unusable. Photographs already sent - awaiting reply from Jane Clayton, who are in touch with supplier. Pleased in past with service, but not this time.”

Helpful Report

Posted 5 years ago

Thank you for your feedback, we are very sorry to hear that you have issues with your order, but can assure you that our customer service team is dealing with these as quickly and efficiently as possible. We will hope to hear from you again.

Posted 5 years ago

“Ordering and delivery process is brilliant. Only issue is you cannot return one role of wallpaper. Everyone orders more than they need just incase of mistakes. With this in mind I would not order from them again, I would go somewhere which accepts returns”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave feedback. We're very sorry to hear you are disappointed with our returns policy. We do try to make this as clear as possible, in all correspondence with our customers. We also provide a quantity calculator for wallpaper, and are always more than happy to calculate how many rolls will be needed.

Posted 5 years ago

“Disappointingly ordered before 1pm on Friday but told after I had paid that delivery wouldn’t be until Mon/Tuesday. Rang to place a second order yesterday for 9mtrs of fabric @£44/metre, asked if 25% discount still available, I was offered 10%. Within half an hour I received email from yourselves offering 20% which I would have been happy with. It’s a shame your customer service weren’t aware the emails were going out as in that half hour I ordered elsewhere. Bonus for me was I got a better price and free postage.”

Helpful Report

Posted 5 years ago

Thank you for your feedback Jill. We are very sorry to hear that you are disappointed in the service you received from us. Unfortunately we can not be certain as to when sales may go up on the website and we are sorry that our customer service team were unable to inform you of the upcoming deals within our Black Friday event. We will hope this will not deter you from ordering from us again in the future.

Posted 5 years ago

“The fabric was very loosely rolled onto the tube and had regular creases down the 2 metre length. I am relieved to say that they ironed out.”

Helpful Report

Posted 5 years ago

Thank you for your review Ruth, however I'm very sorry to hear the fabric from your recent order was rolled insufficiently. I'm pleased the creases came out on this occasion - We are always more than happy to help on the occasion issues are not resolved so easily! We hope to hear from you again in the future.

Posted 5 years ago

“Good delivery service . Shame single wallpaper returns aren’t accepted so I wouldn’t use again .”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave feedback Charlotte. We're very sorry to hear you are disappointed with our returns policy. We do try to make this as clear as possible in all correspondence with our customers. We also provide a quantity calculator for wallpaper, and are always more than happy to calculate how many rolls will be needed.

Posted 5 years ago

“Looking for fabric on the website is tortuous - it really does not work very well. However, there is a fantastic choice and delivery was quite quick.”

Helpful Report

Posted 5 years ago

Thank you for your review, we always appreciate feedback from our customers. We are very sorry to hear you did not find our website easy to navigate, we would be more than happy to help may you require further assistance in the future. We hope to hear from you again!

Posted 5 years ago

“Delivery was on time but on inspection of the material we noticed an in-grained mark running down the width of the material. Fortunately we were able to avoid using this section but if we had needed the whole length we would have been scuppered.”

Helpful Report

Posted 5 years ago

Thank you for your feedback Ian. We are so sorry to hear that your fabric delivery featured a fault! We will take this up with our supplier and a member of our customer service team will be in touch shortly.

Posted 5 years ago

“I like the material of the blind and it goes well in the nursery in our house. However I am a bit disappointed with the quality, the finish doesn’t seem as good as other made to order blinds I have purchased in the past from less expensive shops. Something missing is the lock on the blind string, I was really suprised that the blind didn’t come with this.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave feedback Rachel. We're sorry to hear that you are disappointed with the quality of your blind. A member of the team with be in touch shortly and should be able help.

Posted 5 years ago

“Took a long time to arrive. Quality and fit are fine but not exceptional. Expensive. Not quite sure I’d order again.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review. We're sorry to hear that your made to measure order was not exceptional. Our specialist will be in touch as soon as possible to try and resolve this!

Posted 5 years ago

“Make sure you read the small print, unable to return roll of wall paper costing £97.00 part of 3 rolls. Wish I had now gone to John Lewis.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave feedback Tracey. We're very sorry to hear you are disappointed with our returns policy. We do try to make this as clear as possible, in all correspondence with our customers. We also provide a quantity calculator for wallpaper, and are always more than happy to calculate how many rolls will be needed, of non-standard wallpapers.

Posted 5 years ago

“Initially I was very happy with my cushions. They seemed well made and looked good. However after sitting near to them for a while I noticed a faint unpleasant smell like sweaty feet, which I eventually realized was coming from the feathers inside the cushion pad. I had to replace them other cushion pads”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave feedback, we are very sorry to hear this. A member of our customer service team will be in touch very shortly, to help rectify this matter.

Posted 5 years ago

“The fabric and customer service was excellent, but the packaging (via third parties) was really excessive. Huge cardboard tubes and plastic for 1 meter of fabric.”

Helpful Report

Posted 5 years ago

Many thanks for taking the time to leave a review, we are happy to hear you are pleased with the fabric and customer service you received. Unfortunately it is down to our suppliers discretion, as to how they package fabrics. This may be due to the fabric being highly delicate or expensive, therefore extra precaution has been taken to keep the quality at its finest. We really hope to hear from you again!

Posted 5 years ago

“Beautiful curtains. However frustrated that subsequently found identical product for half the price elsewhere.”

Helpful Report

Posted 6 years ago

Many thanks for taking the time to leave feedback Jessica. We're pleased to hear you are happy with your new made to measure curtains. Within our made to measure service, we provide quality workmanship, with hand finished stitching. We hope to hear from you again!

Posted 6 years ago

“Quick delivery & helpful when we called for information”

Helpful Report

Posted 6 years ago

That's great to hear, thank you for your feedback.

Posted 6 years ago

“Good selection of materials. However poor after sales customer services and didnt mention to us that we would have to finish the curtains ourselves after paying a premium price.”

Helpful Report

Posted 6 years ago

Thank you very much for taking the time to leave feedback Liam. We are sorry to hear you are disappointed with the customer service you received. I can see that we are still looking into this issue for you, and we will of course be in touch with a suitable solution as soon as possible. Thank you for your patience in this instance Liam.

Posted 6 years ago

“Difficult to rate fairly as ordered during the Christmas period so there was a delay before despatching my order. This was perfectly acceptable. There was good tracking facilities available for my package and delivery was planned the day following despatch but even though all my postal details were perfectly correct and postcode takes them to a road with a clearly visible village shop. My parcel was returned to warehouse saying that there was something missing from address. Why can't the UPS drivers ask a villager? Had to wait another 2 days for my parcel after a phone call to UPS customer service. Very disappointing.”

Helpful Report

Posted 6 years ago

Many thanks for taking the time to leave feedback, we always appreciate hearing back from our customers. We are very sorry to hear there was a delay in delivery during the Christmas period. We hope this will not deter you from ordering with us again in the future.

Posted 6 years ago

“Love the wallpaper and impressed with how soon it arrived, given the Xmas holidays. However the packaging wasn't substantial enough for 9 rolls of wallpaper and it was just luck that a roll hadn't escaped en route.”

Helpful Report

Posted 6 years ago

Thank you very much for taking the time to leave feedback Laura. I'm sorry to hear you are disappointed with the packaging your wallpaper arrived in. This is something we will be taking up with our suppliers at Morris & Co, to ensure issues like this do not arise again. We hope to hear from you again!

Posted 6 years ago

“Very prompt delivery and product looks great. Only two gripes - the product turned up in a damaged parcel (agreed may not be fault of company) but luckily was ok. Other gripe is the description of the wallpaper could have been better as it didn't say it had glitter patterning instead said 'silver detail' which isn't as clear although the wallpaper does look great.”

Helpful Report

Posted 6 years ago

Thank you for your review, we always appreciate hearing back from our customers. One of our team members will be in contact with you regarding your feedback shortly.

Posted 6 years ago

“Order was not I noticed stock despite website suggesting it was. Payment was taken at time of order but delivery was not made until 2 months later. Website recommended I increase my order quantity by 1 roll but following application this was wrong so now I have unopened surplus paper.”

Helpful Report

Posted 6 years ago

Thank you for your review Martyn, we always appreciate hearing back from our customers. One of our team members will be in contact with you regarding the wallpaper shortly.

Posted 6 years ago

“Swift delivery of order”

Helpful Report

Posted 6 years ago

Jane Clayton is rated 4.8 based on 9,341 reviews