Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,284 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 21st August 2025

444

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Farrow and Ball wallpaper took some time to arrive and guess that's due to production but think that should be on the website before you order and when it did come packaged from Farrow and Ball the instructions were in French which wasn't much use. The Farrow and Ball shop said that I didn't get the free wallpaper paste that should have gone with the wallpaper but hey ho. The paper arrived and it is lovely.”

Helpful Report

Posted 6 years ago

Thank you for your review Tracey. All lead times are shown on the individual product pages and as Farrow & Ball wallpaper is printed to order, the lead time is 5-7 working days. We are sorry to hear that your instructions were printed in French but our customer service team would have been very happy to help rectify this if you had been in touch. We do not currently have a deal for free paste with our Farrow & Ball orders. We are glad that you are pleased with the paper however and will hope to hear from you again!

Posted 6 years ago

“Ordered blinds and curtains. Quickly were advised of delay in material which we were happy to wait for however this became longer & longer which was disappointing. Very pleased with curtains however were disappointed with the quality of the blinds. We attached the baton of wood with the blind attached, however on fixing to the wall, the wood started to splinter/crack.”

Helpful Report

Posted 6 years ago

Thank you for your review Charlotte, we are very sorry to hear that the blinds we not up to your expected quality and that the wooden baton has split. This is certainly not what we would expect to hear, and is far from our usual high standards. A member of our team will be in touch shortly to help rectify the problem.

Posted 6 years ago

“Goods were delayed. Poor communication. Otherwise very happy with the wallpaper, just didn’t arrive when expected and I had to keep chasing for updates. However I would still use this company again, but would lower my expectations on delivery times.”

Helpful Report

Posted 6 years ago

Thank you very much for your feedback Annie. We are so sorry to hear that there were problems with the delivery of your order. We can only apologise for the inconvenience caused by this delay and do hope to hear from you again in the future. Thank you again for taking the time to leave a review.

Posted 6 years ago

“Whilst the fabric order arrived quickly samples seem to take about a week which is a long time when you are mid-project and trying to make decisions.”

Helpful Report

Posted 6 years ago

Thank you for your feedback Jane. We process our sample orders separately from our main orders and do state a 3-5 working day lead time on samples. I am sorry that this was longer than you expected. We will hope to hear from you again soon!

Posted 6 years ago

“Love the wall paper and it arrived well packed - the only thing was we used the calculator on site to estimate the number of rolls - we are one whole roll over which we havent opened but we can not return it- its an expensive product so we have spent a lot more then we needed to. Disappointed that we can not return this as lots of other comapanies let you do this.”

Helpful Report

Posted 6 years ago

Thank you very much for taking the time to leave us a review. We are very sorry to hear that you have been left with a whole roll of unused wallpaper, despite using our online calculator. A member of our team will be in touch shortly to see how we can help. Thank you again for your feedback.

Posted 6 years ago

“Sent to incorrect address causing delay and inconvenience. Address for deliveryto be sent to was correct on invoice sent to me but actually sent to billing address. I was out and then phoned UPS to redirect to correct address which was accepted, however they still tried to deliver to home address - this time not apparently needing a signature and left it in back porch. This is a problem with accuracy of delivery information given to UPS in first place, and followed by poor service by UPS, the actual turn around for order was fine.”

Helpful Report

Posted 6 years ago

Thank you for your feedback Jane. We are so sorry to hear that there were problems with the delivery of your order. We can only apologise for the inconvenience caused by this issue on this occasion but hope that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.

Posted 6 years ago

“Problem with web site ordering had to phone but staff very helpful and quick delivery.”

Helpful Report

Posted 6 years ago

Thank you for your feedback, we are very sorry that you experienced problems with our website but we are glad to hear that our customer service team were able to help you! We will hope to hear from you again!

Posted 6 years ago

“The product is great. I found the website confusing (it explained the pack as 3 drops per roll and three rolls per pack). I therefore assumed I was buying nine rolls. I have had to buy another pack as a result and arrange for my decorator to come back. What is more, I was given the option to either pay £46 for this to be sent from your Romanian supplier express delivery or wait a month. I believe that the express cost should have been funded buy yourselves because of the confusion.”

Helpful Report

Posted 6 years ago

Thank you very much for taking the time to give us your feedback Alex. We are very sorry to hear that you were confused by the wording on this product and that you needed more wallpaper. As this wallpaper is made to order, the lead times can be lengthy. We hope that you are happy with the finished design!

Posted 6 years ago

“E-mail already sent about badly creased fabric, part of which is unusable. Photographs already sent - awaiting reply from Jane Clayton, who are in touch with supplier. Pleased in past with service, but not this time.”

Helpful Report

Posted 6 years ago

Thank you for your feedback, we are very sorry to hear that you have issues with your order, but can assure you that our customer service team is dealing with these as quickly and efficiently as possible. We will hope to hear from you again.

Posted 6 years ago

“Ordering and delivery process is brilliant. Only issue is you cannot return one role of wallpaper. Everyone orders more than they need just incase of mistakes. With this in mind I would not order from them again, I would go somewhere which accepts returns”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave feedback. We're very sorry to hear you are disappointed with our returns policy. We do try to make this as clear as possible, in all correspondence with our customers. We also provide a quantity calculator for wallpaper, and are always more than happy to calculate how many rolls will be needed.

Posted 6 years ago

“Disappointingly ordered before 1pm on Friday but told after I had paid that delivery wouldn’t be until Mon/Tuesday. Rang to place a second order yesterday for 9mtrs of fabric @£44/metre, asked if 25% discount still available, I was offered 10%. Within half an hour I received email from yourselves offering 20% which I would have been happy with. It’s a shame your customer service weren’t aware the emails were going out as in that half hour I ordered elsewhere. Bonus for me was I got a better price and free postage.”

Helpful Report

Posted 6 years ago

Thank you for your feedback Jill. We are very sorry to hear that you are disappointed in the service you received from us. Unfortunately we can not be certain as to when sales may go up on the website and we are sorry that our customer service team were unable to inform you of the upcoming deals within our Black Friday event. We will hope this will not deter you from ordering from us again in the future.

Posted 6 years ago

“The fabric was very loosely rolled onto the tube and had regular creases down the 2 metre length. I am relieved to say that they ironed out.”

Helpful Report

Posted 6 years ago

Thank you for your review Ruth, however I'm very sorry to hear the fabric from your recent order was rolled insufficiently. I'm pleased the creases came out on this occasion - We are always more than happy to help on the occasion issues are not resolved so easily! We hope to hear from you again in the future.

Posted 6 years ago

“Good delivery service . Shame single wallpaper returns aren’t accepted so I wouldn’t use again .”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave feedback Charlotte. We're very sorry to hear you are disappointed with our returns policy. We do try to make this as clear as possible in all correspondence with our customers. We also provide a quantity calculator for wallpaper, and are always more than happy to calculate how many rolls will be needed.

Posted 7 years ago

“Looking for fabric on the website is tortuous - it really does not work very well. However, there is a fantastic choice and delivery was quite quick.”

Helpful Report

Posted 7 years ago

Thank you for your review, we always appreciate feedback from our customers. We are very sorry to hear you did not find our website easy to navigate, we would be more than happy to help may you require further assistance in the future. We hope to hear from you again!

Posted 7 years ago

“Delivery was on time but on inspection of the material we noticed an in-grained mark running down the width of the material. Fortunately we were able to avoid using this section but if we had needed the whole length we would have been scuppered.”

Helpful Report

Posted 7 years ago

Thank you for your feedback Ian. We are so sorry to hear that your fabric delivery featured a fault! We will take this up with our supplier and a member of our customer service team will be in touch shortly.

Posted 7 years ago

“I like the material of the blind and it goes well in the nursery in our house. However I am a bit disappointed with the quality, the finish doesn’t seem as good as other made to order blinds I have purchased in the past from less expensive shops. Something missing is the lock on the blind string, I was really suprised that the blind didn’t come with this.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave feedback Rachel. We're sorry to hear that you are disappointed with the quality of your blind. A member of the team with be in touch shortly and should be able help.

Posted 7 years ago

“Took a long time to arrive. Quality and fit are fine but not exceptional. Expensive. Not quite sure I’d order again.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. We're sorry to hear that your made to measure order was not exceptional. Our specialist will be in touch as soon as possible to try and resolve this!

Posted 7 years ago

“Make sure you read the small print, unable to return roll of wall paper costing £97.00 part of 3 rolls. Wish I had now gone to John Lewis.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave feedback Tracey. We're very sorry to hear you are disappointed with our returns policy. We do try to make this as clear as possible, in all correspondence with our customers. We also provide a quantity calculator for wallpaper, and are always more than happy to calculate how many rolls will be needed, of non-standard wallpapers.

Posted 7 years ago

“Initially I was very happy with my cushions. They seemed well made and looked good. However after sitting near to them for a while I noticed a faint unpleasant smell like sweaty feet, which I eventually realized was coming from the feathers inside the cushion pad. I had to replace them other cushion pads”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave feedback, we are very sorry to hear this. A member of our customer service team will be in touch very shortly, to help rectify this matter.

Posted 7 years ago

“The fabric and customer service was excellent, but the packaging (via third parties) was really excessive. Huge cardboard tubes and plastic for 1 meter of fabric.”

Helpful Report

Posted 7 years ago

Many thanks for taking the time to leave a review, we are happy to hear you are pleased with the fabric and customer service you received. Unfortunately it is down to our suppliers discretion, as to how they package fabrics. This may be due to the fabric being highly delicate or expensive, therefore extra precaution has been taken to keep the quality at its finest. We really hope to hear from you again!

Posted 7 years ago

Jane Clayton is rated 4.8 based on 10,284 reviews