Jane Clayton Reviews

Name: Jane Clayton
Address: Paulton HousePaulton, Bristol
Rating: 4.80

4.8 Rating 9,342 Reviews

97 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 9,342 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Paulton HousePaulton
Bristol
BS39 7SX

Jane Clayton 5 star review on 22nd December 2023

407

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered Echo Clarke & Clarke I was told on telephone whilst ordering that there was plenty in stock how ever with the New Year holidays it took 12 days to arrive. My wallpaper and price were great. I was also disappointed that returns were not accepted as I had two spare rolls.”

Helpful Report

Posted 7 years ago

Thank you for your feedback Sharon. We are sorry that your delivery took longer to arrive than expected. Due to supplier closures over the Christmas period we advised customers to add 5 working days to the lead time of their product and we tried to make this as clear as possible on the website. We also try to make our returns policy clear on the website and are always happy to help with quantity advice if it is needed. We will hope to hear from you again.

Posted 7 years ago

“paper arrived in one box-OK -paste arrived in another inadequately packed & it had leaked ,informed Emma suggesting return,but my decoratop says he thinks it will be alright as a crust had not formed,supplier should do better”

Helpful Report

Posted 7 years ago

We are very sorry to hear the wallpaper paste arrived with you not as expected Peggy. Sometimes this can happen in transit, through our couriers travels. We are always more than happy to have leaky paste replaced if you do require so. Thank you for your feedback, and we look forward to hearing from you again in the future.

Posted 7 years ago

“Neatly made cushions but not enough padding so the 38 cm cushions seemed very small and flat. I would go for size up because the filling is measly.”

Helpful Report

Posted 7 years ago

Thank you for your review, we are very sorry to hear this. All our cushions are filled with a pad that is 1 inch larger than the specified cushion size, so we do not usually have issues with our cushion padding being too small. A member of the customer service team will be in touch with you shortly to help rectify the situation. Thank you again for your feedback.

Posted 7 years ago

“Excellent website with good choice of fabrics”

Helpful Report

Posted 7 years ago

That's excellent to hear, thank you for your feedback!

Posted 7 years ago

“The service was great but the wallpaper (pink and gold starts) is not at all pink - more grey”

Helpful Report

Posted 7 years ago

Thank you for your review Marie. We are sorry to hear that you are disappointed in the colour of your wallpaper, but would always recommend to our customers that they order samples of the item before purchasing to be sure they are happy with it, as there can often be colour variations from that seen on the website. We are pleased to hear that you were happy with the service and will hope to hear from you again in the future.

Posted 7 years ago

“Im still waiting for Osborne Little Fabric. That fabric is essentisl for ehole colormatch with other fabrics that I ordered. Can you check where the kacking fabric is now! Best regards! Jaana Sarpaniemi/ Finland/ Laivurinkatu 7 As4, 00150 Helsinki”

Helpful Report

Posted 7 years ago

Thank you for your feedback, we are very sorry to hear that you are still waiting on part of your order. A member of the team will be in touch to sort this issue out very soon.

Posted 7 years ago

“Unfortunately, although I was very pleased with the fabric I ordered, the lining I was told I could add onto the existing order did not arrive, although payment was deducted from my account. This was dealt with once I contacted the company, although very frustrating at the time as it delayed getting the fabric to the curtain maker.”

Helpful Report

Posted 7 years ago

Thank you for your feedback Jayne. We are very sorry to hear that there was an issue with your lining being despatched out to you and can only apologise that it was not picked up on sooner. We hope this experience will not stop you from shopping with us again and appreciate your review on this occasion.

Posted 7 years ago

“The design and quaity of the wallpaper I bought was very high. Unfortunately when using the tool to estimate how many rolls I needed it told me 3, although I knew that was way too much so I bought 2 and only needed 1. Now I have a very expensive spare roll of wallpaper.”

Helpful Report

Posted 7 years ago

Thank you for your review Emma, we are very sorry to hear that you have been left with a spare roll of wallpaper having used our calculator and a member of the team will be in touch with you shortly.

Posted 7 years ago

“Not happy that I could not return unused roll especially at around £50 a roll. Said it was because of batch numbers but as we tried to return fairly promptly after receipt I'm sure they would have had some of that batch left!”

Helpful Report

Posted 7 years ago

Thank you for your review Linda, we always appreciate feedback such as this from our customers. We are sorry to hear that you are unhappy with our returns policy, however, we do try to make it as clear as possible for our customers before they order. More information on our returns policy can be found on our website at the following link: http://www.janeclayton.co.uk/delivery-returns/

Posted 7 years ago

“Great variety of fabric to choose from and on the whole, very good value, especially with the free delivery. However with my most recent purchase, communication with regards to delivery instructions failed to be acted upon ( they should have gone to a different address to my home address) and the responsibility to sort the issue out was passed straight back to me to resolve, which I was not happy about. No-one from the company followed up with any communication to check that I had managed to receive the items. And on my previous shop with Jane Clayton I had to chase my sample orders. I waited over three weeks for the samples to arrive and again, it was I who chased the company, there was no update from them. On a positive note they did refund me the cost of the samples.”

Helpful Report

Posted 7 years ago

Thank you for your review Andrea, we always appreciate hearing feedback such as this from our customers and are very sorry to hear that, on this occasion, our customer service did not match up to our usual high standards. We are very sorry for the miscommunication regarding your delivery and sorry for the inconvenience it will have caused. Thank you again for your feedback, we really appreciate it and will hope that your experience on this occasion will not stop you from ordering from us again in future.

Posted 7 years ago

“I followed the instructions to take 2cm off the width of my recessed roman blind to ensure it fitted but I feel this leaves too big a gap around the edge and lets in far too much light. A shame as the quality of the blind is good. It also took far too long to arrive with only one email saying it was delayed by a week, when actually it turned up 2 weeks after that. Communication could have been better and I feel we should have been offered some compensation. It was not a cheap blind after all.”

Helpful Report

Posted 7 years ago

Thank you for your review Erica, we always appreciate hearing feedback such as this from our customers. We are sorry to hear that your blind lets in a little too much light and a member of the team will be in touch shortly to help you resolve this issue. We are also sorry that you are disappointed with the lack of communication you received and we will make sure this feedback is passed on. Thank you again for taking the time to write us a review.

Posted 7 years ago

“Happy with fabric design but according to my manufacturers the pattern/fabric is running out ? Please find attached photo from them. I've instructed them to proceed with manufacturing of the Roman blind , will see how it looks when made up. Cannot give overall rating at this stage.”

Jane Clayton 3 star review on 23rd May 2016

Helpful Report

Posted 7 years ago

Thank you for your review Darren, we are sorry to hear that the pattern runs off on your fabric. We are always happy to look into issues like this and have replacement fabric sent out if the fabric you receive is deemed faulty. A member of the team will be in touch with you shortly.

Posted 7 years ago

“i was disappointed to order my wallpaper and receive emails regarding dispatch to then be told the paper was out of stock and would have to wait several weeks for my order. Once I spoke to an advisor to try and get a wallpaper that you had in stock the service was excellent”

Helpful Report

Posted 7 years ago

Thank you for your review Rachel. We are sorry to hear that your first choice of wallpaper was out of stock. Unfortunately our website does not currently show stock levels however, you are always welcome to call us to check stock levels before placing an order. We are pleased to hear that you were happy with the customer service you received when you called us! We will hope to hear from you again in the future.

Posted 7 years ago

“I ordered curtains in Sanderson Corsl Sparkle fabric. I was aware the fine linen would let light through and asked if coloured lining was an option but it wasn't. Not wanting the thickness of blackout lining, I foolishly went ahead with cream standard lining. The result is curtains in dark purple which look dreadful when shut due to the lining showing through. My mistake for choosing to save (oodles of) money by ordering online instead of using a local trader who would have advised me properly on this. The savings were significant though and I think the curtains are very well made. The ordering process was very easy too. I would recommend using them, but only if you are confident of your fabric choices.”

Helpful Report

Posted 8 years ago

Thank you very much for your feedback, we will take this on board to improve our customer service in future. We will hope to hear from you again in the future.

Posted 8 years ago

“Rang to ask advice on quantity of wallpaper required, as advised on website, due to paper having a half match drop and was told I would be emailed calculations. Nothing has arrived on email so ended up having to order on my own estimate so can only hope I've ordered correctly. No point having this service if nobody actually calculates for you to order. Delivery service good though, on time.”

Helpful Report

Posted 8 years ago

We are very sorry to hear that you did not receive your email regarding wallpaper quantities. We try to get back to all our customers as quickly as possible and can only apologise that there was an issue with your response. We hope you will be able to complete your project successfully.

Posted 8 years ago

“Hi, I called you this morning to arrange returning excess, unopened wallpaper and was told the return address and details would be emailed to me to me directly. Unfortunately I have not yet received this information. I would be grateful if you could email the information as soon as possible. Otherwise, your service and wallpaper has been very good.”

Helpful Report

Posted 8 years ago

Thank you for your review Catriona. Unfortunately our policy states that we are unable to accept part returns of wallpaper, however, a member of the team will be in touch with you shortly to clarify your request.

Posted 8 years ago

“Received quickly, although the colour on the website suggested a much brighter colour blue than it is in reality, expected turquoise (Sanderson mobiles)”

Helpful Report

Posted 8 years ago

Thank you for your review Claire. We are sorry to hear that the product you received was not quite the colour you expected. We do suggest that our customers always order samples of the product they are interested in to make sure that the colour is correct, as the colour on screen can differ slightly. We are pleased that your order arrived promptly and hope that you are able to complete your project.

Posted 8 years ago

“Delivery was an issue. I ordered on Monday morning and with 3-5 days delivery, expected the order by Friday. However when I called on friday it was confirmed the order would be with me on Monday a full 6 working days after the order. I had to pay £20 for next day delivery on Saturday so I could work over the weekend. Disappointed.”

Helpful Report

Posted 8 years ago

Thank you for your feedback, we are very sorry that your delivery did not happen in the time scale stated and that you incurred extra cost to get your order on time. We are reliant on our suppliers getting stock to us on time, however, a member of our customer service team will be in touch with you personally to try to rectify situation and recover your trust in us.

Posted 8 years ago

“We love the wallpaper which was delivered promptly but we took advice about how much we need and have nearly two full rolls left which is annoying.”

Helpful Report

Posted 8 years ago

Thank you for your review, we are sorry to hear that you have wallpaper left over. We would always advise that customers put a roll on reserve if they are unsure about how much they are going to need as we are unable to take back part returns of wallpaper.

Posted 8 years ago

“Price was good, and the right item came in good condition. Just took a long time to be delivered (approx 8 days for a roll of wallpaper).”

Helpful Report

Posted 8 years ago

Thank you for your review. The lead time on our Sanderson products is 3-5 working days and according to our records we delivered your parcel on the 4th working day after your order was placed. This was 6 days, including the weekend, after your order was placed. We can offer express deliveries for urgent orders if need be.

Posted 8 years ago

Jane Clayton is rated 4.8 based on 9,342 reviews