Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,112 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,112 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 11th June 2025

442

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection of materials. However poor after sales customer services and didnt mention to us that we would have to finish the curtains ourselves after paying a premium price.”

Helpful Report

Posted 7 years ago

Thank you very much for taking the time to leave feedback Liam. We are sorry to hear you are disappointed with the customer service you received. I can see that we are still looking into this issue for you, and we will of course be in touch with a suitable solution as soon as possible. Thank you for your patience in this instance Liam.

Posted 7 years ago

“Difficult to rate fairly as ordered during the Christmas period so there was a delay before despatching my order. This was perfectly acceptable. There was good tracking facilities available for my package and delivery was planned the day following despatch but even though all my postal details were perfectly correct and postcode takes them to a road with a clearly visible village shop. My parcel was returned to warehouse saying that there was something missing from address. Why can't the UPS drivers ask a villager? Had to wait another 2 days for my parcel after a phone call to UPS customer service. Very disappointing.”

Helpful Report

Posted 7 years ago

Many thanks for taking the time to leave feedback, we always appreciate hearing back from our customers. We are very sorry to hear there was a delay in delivery during the Christmas period. We hope this will not deter you from ordering with us again in the future.

Posted 7 years ago

“Love the wallpaper and impressed with how soon it arrived, given the Xmas holidays. However the packaging wasn't substantial enough for 9 rolls of wallpaper and it was just luck that a roll hadn't escaped en route.”

Helpful Report

Posted 7 years ago

Thank you very much for taking the time to leave feedback Laura. I'm sorry to hear you are disappointed with the packaging your wallpaper arrived in. This is something we will be taking up with our suppliers at Morris & Co, to ensure issues like this do not arise again. We hope to hear from you again!

Posted 7 years ago

“Very prompt delivery and product looks great. Only two gripes - the product turned up in a damaged parcel (agreed may not be fault of company) but luckily was ok. Other gripe is the description of the wallpaper could have been better as it didn't say it had glitter patterning instead said 'silver detail' which isn't as clear although the wallpaper does look great.”

Helpful Report

Posted 7 years ago

Thank you for your review, we always appreciate hearing back from our customers. One of our team members will be in contact with you regarding your feedback shortly.

Posted 7 years ago

“Order was not I noticed stock despite website suggesting it was. Payment was taken at time of order but delivery was not made until 2 months later. Website recommended I increase my order quantity by 1 roll but following application this was wrong so now I have unopened surplus paper.”

Helpful Report

Posted 7 years ago

Thank you for your review Martyn, we always appreciate hearing back from our customers. One of our team members will be in contact with you regarding the wallpaper shortly.

Posted 7 years ago

“Swift delivery of order”

Helpful Report

Posted 7 years ago

“I ordered on line, excellent , I included details of where it could be left in the event of me not being in but these were not put on the address label for the delivery driver consequently I had to go and collect it! I was not happy.”

Helpful Report

Posted 7 years ago

Thank you for your review Corinne, we always appreciate hearing back from our customers. I'm very sorry to hear about the delivery issues. One of our team members will be in contact with you regarding this shortly.

Posted 7 years ago

“Ordered online very prompt Just a bit disappointed that I have ordered one roll to many and you won’t take it back”

Helpful Report

Posted 7 years ago

Thank you very much for your feedback Louise. We do try to make our returns policy as clear as possible, on all correspondence we have with our customers, right from the sample ordering stage. We do hope to hear from you again!

Posted 7 years ago

“They had the right wallpaper available at a price below the manufacturer's RRP. However, the packing of the paper wasn't very good as it didn't really protect the ends of the rolls from damage. We were lucky that it was all in good condition.”

Helpful Report

Posted 7 years ago

Thank you for your review, we always appreciate hearing back from our customers.

Posted 7 years ago

“Very pleased with wallpaper, only let down by the poor delivery service that they used (UPS) took 2 days to be delivered and would have taken more If we hadn't phoned UPS on a Saturday forcing UPS to hand deliver that day”

Helpful Report

Posted 7 years ago

Thank you for your review, we always appreciate hearing back from our customers. I'm very sorry to hear about the delivery issues. One of our team members will be in contact with you regarding this shortly.

Posted 7 years ago

“Ordered 2 different wallpapers. First lot arrived very quickly. Still waiting on second lot and after tracking it says it tried to deliver and I was unavailable but no card left through letterbox. Looks like both wallpapers were delivered by different couriers which is annoying. Not had an update on the second lot yet”

Helpful Report

Posted 7 years ago

Thank you for your review Katherine, we always appreciate hearing back from our customers. I'm very sorry to hear about the delivery issues. One of our team member will be in contact with you regarding this shortly.

Posted 7 years ago

“Although I only ordered a small amount of fabric, it still arrived well packaged and on a roll - unlike some other suppliers I've used. Great value for money. Speedy service - would definitely use again.”

Helpful Report

Posted 7 years ago

We're pleased to hear you are happy with the service and fabric that you received! We hope to hear from you again.

Posted 7 years ago

“The incorrect fabric was sent to us, however despite this unfortunate mix up - once notified the company were fantastic in organising the deliver of the correct fabric and the pick up of the incorrect fabric.”

Helpful Report

Posted 7 years ago

Thank you for your review Lynda, we always appreciate hearing back from our customers. We are very sorry about the issue with your order, however, we are glad to hear you are happy with how it was resolved.

Posted 7 years ago

“Really pleased with wallpaper ordered and service provided by Jane Clayton and Company. However, not impressed with delivery. Waited 2 weeks and had to chase up Jane Clayton's to find out where my delivery was. Told UPS had tried to deliver. No note left by them. Jane Claytons located item. Had to go to really rough area of Bradford to collect item. Felt very intimidated in that area. Wouldn't choose to go there again.”

Helpful Report

Posted 8 years ago

Thank you so much for your review Lorraine, we always appreciate hearing back from our customers. We are glad you were happy with the wallpaper and the service however, I'm very sorry to hear about the delivery issues. One of our team member will be in contact with you regarding this shortly.

Posted 8 years ago

“Beautiful fabric but blinds don't hang well- string broke on day 2 which makes them hang wonky and is disappointing.”

Helpful Report

Posted 8 years ago

Thank you for your review Alice. I'm so sorry to hear you are not happy with your made to measure blinds. Our customer service team will be in touch with you shortly. Thank you again for taking the time to leave us a review.

Posted 8 years ago

“The wallpaper took a long time to come and I found it on several other sites at a cheaper price so I was a little disappointed! The wallpaper itself is absolutely beautiful and I may buy some more for other rooms.”

Helpful Report

Posted 8 years ago

“Well actually I'm not happy yet. The fabric was badly printed which made it impossible to seam together. I am glad that something is being done to rectify the problem but it has caused delays for the person making the blinds for me. Hopefully it will be resolved eventually.”

Helpful Report

Posted 8 years ago

Thank you for your review Madeline, we will hope to have this issue rectified as quickly as possible and have replacement fabric sent out to you as soon as it comes back into stock. We can only apologise that there was an issue with the printing on the fabric that you received in the first instance. Thank you again for taking the time to write us a review.

Posted 8 years ago

“Fabric arrived promptly and was well packaged. Would have rated higher except that one piece of fabric was 10cm short of the 1 metre I had ordered.”

Helpful Report

Posted 8 years ago

Thank you for your review, we are very sorry to hear that your fabric was shorter than expected and are always happy to deal with issues such as this if you contact our customer service team. We will hope to hear from you again!

Posted 8 years ago

“Very impressed...been in the textile industry dealing with many many suppliers and what a refreshing change it makes to get what I ordered and in good time...well done...”

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Posted 8 years ago

“Material did arrive.”

Helpful Report

Posted 8 years ago

Thank you for your feedback.

Posted 8 years ago

Jane Clayton is rated 4.8 based on 10,112 reviews