Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,105 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,105 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 11th June 2025

442

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overly expensive wallpaper. Wish I had waited a couple of weeks and purchased in the Black Friday sales - 25% cheaper! That stung.”

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Posted 2 years ago

“The service from Jane Clayton is good but once again UPS delivery has let them down as I received damaged fabric and this is not the only time buying from Jane Clayton that UPS have left the buying experience stressful.”

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Posted 2 years ago

“I've got an order but under the delivery address it says it's for Miss Charlotte Fisher. Clearly that is not me”

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Posted 2 years ago

“Bought 2 rolls of wallpaper, one was defective but promptly substituted. Delivery of the second roll was fast enough but no other gestures of apology for the inconvenience. I wasn’t expecting anything in particular, but even if it was a 5£ voucher which wouldn’t be enough to buy anything at all, but would have been nice as an apology for the inconvenience caused. It’s not obviously a very serious or angry complaint, just a suggestion for costumer care :)”

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Posted 3 years ago

“Beautiful curtain, good, polite initial service but had to wait a very long time for manufacture without any information after payment, had to chase the service dept for an update. I went to Jane Clayton for exceptional service in difficult times.. left a bit lacking.”

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Posted 3 years ago

“Delivery was late - I had to chase - and came folded rather than on a roll so will needs lots of ironing. I would not buy direct again.”

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Posted 3 years ago

Thank you for your feedback ….. We are so sorry to hear that there were problems with the delivery of your order. We can only apologise for the inconvenience caused by this issue on this occasion but hope that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.

Posted 3 years ago

“Lovely fabric and look forward to it being transformed into a blind. However disappointing delivery due to the name on the delivery package being addressed to ‘Jane Clayton c/o my name’ caused much confusion for the UPS drop off point and multiple visits to the centre and calls to the delivery company. Could have done without this unnecessary confusion if solely my name was on the item.”

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Posted 3 years ago

I'm sorry to hear this has happened Buket. I can see that a member of the team has been in touch since and the issue has now been resolved.

Posted 3 years ago

“I was very happy with the fabrics and the delivery. However, I was disappointed not to receive the 10% off after signing up as per your website. Thanks Kate S https://www.janeclayton.co.uk/email-sign-up/”

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Posted 3 years ago

“Delivery took about a week, but unusually Jane Clayton staff were on to it before I might have queried it. All arrived safely now. Thanks”

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Posted 4 years ago

Thank you for your feedback Pamela, we are sorry that your order took longer to arrive than expected but are very pleased to hear that it has arrived safely now! We will look forward to hearing from you again.

Posted 4 years ago

“We have purchased two cushions from Jane Clayton on two separate occasions. The first purchase was fine but the second did not go so well. There was confusion and poor communication within the company on whether the fabric was in stock and the delivery date. The cushion did arrive earlier than originally expected, which was good, but it had a clear ballpoint pen mark on it, about 3 cm long, representing a significant failure of quality control. The item was returned and a replacement arrived reasonably quickly but it was noticeable that the company did not appear especially concerned with the problem. They offer a good service but on this occasion their customer service left a lot to be desired.”

Helpful Report

Posted 4 years ago

Thank you very much for your feedback, we are very sorry to hear of the problems you experienced with your second order with us. It is certainly not up to our usual high standards of customer service and a member of the team will be in touch.

Posted 4 years ago

“Finished product looks good but the only way I could get contrasting piping was to order them to be made with piping cord which added about £50 to the cost of 2 small cushions. They also took about 6 weeks to turn up. The customer services people were very helpful however and they tried their hardest to speed the order along.”

Jane Clayton 3 star review on 2nd June 2021

Helpful Report

Posted 4 years ago

Thank you for your feedback Anthony. We are pleased to hear that you are happy with your cushions! They look great! Our made to measure service does have a 6-8 week lead time and we do our best to provide cost effective bespoke quotations. We will hope to hear from you again.

Posted 4 years ago

“I don't know what Scion Living is - if it's Jane clayton fabrics then the service has been good with lots of communication about the delays from the manufacturers - that was much appreciated.”

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Posted 4 years ago

Thank you for your feedback Val, we are pleased to hear that you have received such good service and received regular updates and communication regarding your order. We will hope to hear from you again.

Posted 4 years ago

“The team at Jane Clayton have always been very approachable however the dispatch of our blinds was much longer than expected - was 11 weeks in total. The material chosen is lovely however there were a few concerns with the finished product. I found a few pins still in the fabric which were sown in and so had to be pushed into the blind as couldn’t be removed. A few areas of the curtain material had been snagged but I imagine it wasn’t the easiest material to use. We had wanted the two blinds to be used together as one continuous piece and therefore the pattern continue across the two. However this wasn’t the case unfortunately. Each blind had been produced as a single entity but same pattern on each. So at least each blind had the same pattern but not continuous as asked. The general overall effect is lovely and blocks out all light just the few issues as mentioned.”

Helpful Report

Posted 4 years ago

We are very sorry to hear that you are disappointed with your order on this occasion Alice, a member of the team will be in touch to see how we can help.

Posted 4 years ago

“I’m happy with the product and delivery services, however when I inserted the dimensions of the wall in the wallpaper calculator it showed that I’ll need 2 rolls but my decorator says we are definitely going to need 3. I am not happy about paying delivery charges for one extra roll whereas if I had ordered everything together I could have had free delivery as the total cost of order was more than £150.”

Helpful Report

Posted 4 years ago

Thank you for your review Neha, we are able to place rolls of wallpaper on reserve if you are unsure on how much wallpaper to order. Our returns policy does state that we are unable to accept back part returns on wallpaper. Thank you again for your feedback.

Posted 4 years ago

“Delivery is fast but my Harlequin fabric has many flaws throughout. I know this is not your fault but I sent an email and photos and phone and left my number so you could call me back on the Friday . I had to phone on Monday to find out what was happening. I did get an email but still haven’t heard what the manufactures are going to do.”

Helpful Report

Posted 4 years ago

Thank you for your feedback, we are sorry that you have had flaws in your fabric, and that you had to chase up your faulty issue with our team. We can assure you we are working as hard as we can on this and will be in touch shortly with a resolution.

Posted 4 years ago

“I’m afraid I haven’t had the best of experience with JC. I have found that the phones are never picked up and emails and voicemails take a long time to elicit a response. There have also been a number of miscommunications between JC and Osbourne and Little resulting in very very long waits for samples. When I speak to someone they are very polite and helpful, just getting through and getting the results are the problems.”

Helpful Report

Posted 4 years ago

Thank you very much for your feedback, we are so sorry to hear that you have had such trouble with your sample order. A member of the team will be in touch to help. Again, we can only apologise for any inconvenience caused.

Posted 4 years ago

“I had higher expectations for the quality of the rug that I purchased based on the photos provided...didn’t meet these expectations”

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Posted 4 years ago

We are very sorry that the rug you have received does not meet your expectations - we do offer returns on rugs within 14 days of delivery and hope that this helps.

Posted 4 years ago

“Still awaiting part of my order - a pair of made to measure curtains. On receipt I will be happy to leave a review”

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Posted 4 years ago

Thank you for your review Karen, we are pleased to see that your made to measure curtains have now been dispatched and we will look forward to your review once you have received them!

Posted 4 years ago

“The quality of the wallpaper we purchased was very good. We are very happy with how it looks. However the delivery was late meaning the decorator we booked had to be postponed and we incurred a fee for this. When I enquired about our late item I was told that due to Covid, deliveries would be taking longer than normal - I completely understand and appreciate this however it should have been made clear at the time of purchasing so we could accommodate the extra time and not make arrangements. Given the delivery fee is £6.95 it would have been nice to be told about delays.”

Helpful Report

Posted 4 years ago

Thank you very much for your feedback Jessica, we are very sorry for the delay to your wallpaper, and for that fact that you were not notified of this sooner. I can see that you issue has been dealt with through our customer service team but we will certainly take your feedback on board.

Posted 4 years ago

“wallpaper arrived quickly but fabric didn’t arrive. I had to contact them twice even though I was told they would call me back. They claimed fabric was lost/damaged even though I had never received tracking details. Fabric was reordered and arrived very quickly after receiving tracking details confirming my thoughts that they had not put the order through first time.”

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Posted 4 years ago

Thank you for taking the time to leave us feedback Sandra. We are very sorry for the damage to your original fabric but can see that our customer service team dealt with this efficiently and ensured a replacement was dispatched as soon as possible.

Posted 4 years ago

Jane Clayton is rated 4.8 based on 10,105 reviews