Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,105 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,105 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 11th June 2025

442

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My issue issue is with the time it takes for a delivery to arrive.”

Helpful Report

Posted 4 years ago

Thank you for your review Jos. We are very sorry that your order is taking longer than anticipated - we can see our customer service team have been in touch regarding an out of stock item and therefore there is a delay on this but we hope you can understand.

Posted 4 years ago

“I received my order 3 times!”

Helpful Report

Posted 4 years ago

Thank you for your feedback Sarah, we can only apologise for the fact that you received duplicate orders. We are aware of this error within our system and will be ensuring this does not happen again. We hope you are pleased with your order!

Posted 4 years ago

“Lovely fabrics but unfortunately, a terribly misleading website. You can order something that might not be in stock without realising - but they will still take your money and inform you of it later, so then there's the whole waiting for the refund to come through. It's a brand new website, so a gigantic oversight which has somewhat knocked my confidence in ordering from this company. I ordered a material in December. I was told that due to Covid, I would unlikely receive it until February. I had to call them end of January to find out the progress of my order, only to be told that my fabric had been discontinued. So they had my money for approx 10 weeks for a fabric that I was never going to receive! That said, Lydia in Customer Service is incredibly helpful and understanding. She came up trumps for me.”

Helpful Report

Posted 4 years ago

Thank you for your feedback Jo. We are sorry that we are unable to show stock levels on our website - this is due to the fact that we do not hold our own stock and place orders directly with our suppliers. You can always check stock with us before placing your order by calling our friendly customer service team, or checking on our live chat facility. We hope this helps for future purchases!

Posted 4 years ago

“Sadly, I never received a response to my email and phone message. Last week, I ordered a few metres of fabric and called within the hour to reduce it by one metre but heard nothing back.”

Helpful Report

Posted 4 years ago

Thank you for your feedback Claire, We are very sorry that your response took longer than usual for us to get back to due to us experiencing very high volumes of enquiries. I can see that our customer service team got back to you and refunded you for the extra meter of fabric as a gesture of goodwill. We hope this resolved your issue!

Posted 4 years ago

“I found your staff knowledgable friendly and helpful and I would probably use you again. However my carpet took 6 weeks to arrive which I presume was all to do with the brexit withdrawal shenanigans and whilst I acknowledge this was probably not your fault and I probably got a bit snotty on the phone I would very much have appreciated if you could have been a bit more proactive on keeping me fully aware of the situation. However the carpet finally arrived a day earlier than you had advised in your last email and I am delighted with it!”

Helpful Report

Posted 4 years ago

Thank you very much for your feedback Will, a member of the team will be in touch!

Posted 4 years ago

“Money taken from our account for the product but they Forgot to send off the wallpaper. Had to ring to get it sent after 8 days. Lost my decorators slot so still not done. Not thrilled”

Helpful Report

Posted 4 years ago

Thank you for your feedback Michael, we really appreciate it. A member of the team will be in touch to discuss this with you.

Posted 4 years ago

“Fabric great, I was given the wrong width details which could have resulted in me ordering the wrong amount !!!”

Helpful Report

Posted 4 years ago

Thank you for your review Sian, a member of the customer service team will be in touch to discuss this with you.

Posted 4 years ago

“Slightly frustrated, ordered some wallpaper 10 days ago had an email to say it was on its way with tracking number.when I came to track it I could not track the items as not recognised, so after two days I rang the company to be told it was stuck on the border of France .to ring back this week .I rang again today to be told the wallpaper was still stuck in Frances and may be here next week .It would of been nice if the company had taken the time to inform me of this when they knew it had been delayed, without me having to ring .I’m not left wondering when I will receive this delivery .”

Helpful Report

Posted 4 years ago

Thank you for your feedback Janie, a member of the team has been in touch and we hope we have resolved this problem for you now.

Posted 4 years ago

“We very recently received the thoroughly protected roll of fabric ordered months ago. We purchased through your business as you were priced right and seemed to have access to it while others did not. Later, after ordering & paying in full, we learned that you did not either. When we ordered we planned to get it to our upholsterer to have the chairs back by Christmas. While that didn't happen, Christmas Eve was much less of en event anyway due to COVID. I thought we paid for shipping but UPS wouldn't deliver without giving them a check for delivery - so did we pay twice? Through it all, the fabric is both expensive & gorgeous.”

Helpful Report

Posted 4 years ago

“Great wallpaper however I was disappointed at not being able to return my left over roll, which now means I’m £65 out of pocket. Will order from wallpaper direct.com instead in future who allow you to return unused items.”

Helpful Report

Posted 4 years ago

“Blinds were of excellent quality, but one of the three was the wrong size. Company kindly agreed in mid-December to pick this up and re-make in the correct size but were unable to achieve anything before Christmas which was disappointing.”

Helpful Report

Posted 4 years ago

“The fabric is lovely and delivery was prompt. Unfortunately the repeat pattern data was wrong, so I bought more than I needed. The first email I received suggested I did not know the difference between vertical and horizontal. Scion then came back and said that they had a 5% error allowance and this fell within that. So 71.5 cm was what I got against a stated repeat of 68 cm. The main reason I have only given three stars is for the way my complaint was initially handled and then the "tough luck - it's not our problem" attitude.”

Helpful Report

Posted 4 years ago

“Unfortunately my rug was very late due to Covid but also it has arrived in the wrong colour. Hopefully customer service can resolve as they have been helpful so far.”

Helpful Report

Posted 4 years ago

“Received our wallpaper extremely quickly, however we have a complete unopened, unused roll which we do not need and are not allowed a refund. Is that good customer practice????”

Helpful Report

Posted 4 years ago

“The item that arrived was accurate and what I had expected however I was disappointed that I had to pay just under £10 for delivery to Northern Ireland for one roll of wallpaper. We order many products from a wide range of companies from the mainland and have never paid as much for standard delivery.”

Helpful Report

Posted 4 years ago

“Lovely material, great value for money, very pleased with purchase. The only thing that let down my experience was the delivery: receiving messages that my purchase was going to be delivered on a particular day then didn’t turn up until 4 day’s later.”

Helpful Report

Posted 4 years ago

“Initially the service was terrible, I tried calling 3 times after I'd placed an order to change the size of fabric. I emailed a couple of times and got no response, I even sent a message on Instagram, then finally, when it was too late, someone called me back 24 hours later to let me know it was too late. They need someone to answer calls as it's very important people can speak to someone in a hurry. The items I ordered were delivered very quickly and I was happy with the fabrics. They just need to work on the customer service side.”

Helpful Report

Posted 4 years ago

“The wallpaper and delivery was very good, however I was ultimately disappointed with the refusal to accept a return for an unopened extra roll of paper, after taking the website advice which encourages that “you may wish to add an extra roll for mistakes and repairs” I appreciate that this is covered in the terms and conditions, but feel it is contradictory to their ordering advice, so please be aware.”

Helpful Report

Posted 4 years ago

“The materials are always nice but my last order was delivered to the wrong address and the courier didn’t leave a note or anything so had to find out where it was myself. Maybe you should consider using a different courier service as most of your fabrics are expensive and that’s a lot of money to lose if orders go missing.”

Helpful Report

Posted 4 years ago

“The first time I ordered I was delighted the second time the size of the roll had shrunk so I had less paper!”

Helpful Report

Posted 4 years ago

Jane Clayton is rated 4.8 based on 10,105 reviews