Name: Internet Ink
Address: Unit 4 Ensign Yard, 670 Ampress Lane, Lymington, Hampshire
Rating: 4.81

“I ordered two packs of Epson inks but was sent one and one pack of compatable ink. The compatable inks do not work in my printer so I paid for something I cannot use. Why wasn't I sent the two packs I ordered.”

Helpful Report

Posted 10 years ago

“ordered compatible ink but printer wouldnt accept it. contacted internet ink who told me they didnt sell it anymore, something about the quality. sent me a original ink but i had to pay over £7 extra for this After several e mails it finally arrived. Having been customer for several years and past was happy with service i now find a reputable company has let its customer service down. I wont buy or reccommend it to any of my friends That is how bad i class it now Andrew Burns”

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Posted 10 years ago

“The black ink cartridges are not recognised by my printer so I cannot use them. the colour ones are fine, but the black ones are the most important.”

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Posted 10 years ago

Dear Christine, Thank you for taking time to leave a review. I've looked into your order and can see that you have already contacted our customer support team who explained your order was placed for incorrect cartridges and have offered to exchange your cartridges at no extra cost. I trust we have now resolved your issue and therefore would like to ask to consider updating your review.

Posted 10 years ago

“I bought a black ink cartridge for my Dell Photo 966 printer from Internet-Ink. The product was very roughly sealed and the jet clogs up after each usage. It is possible to unseal it temporarily it by removing the cartridge from the printer and sitting it on a damp kitchen towel until the ink. However this operation has to repeated on each use and is very wasteful of ink and, needless to say, very inconvenient. I would not use Internet-Ink again.”

Helpful Report

Posted 10 years ago

Dear Mr Bey, Thank you for leaving a review. We are very sorry to hear you've been having trouble with a remanufactured cartridge purchased from us. Could you please contact our support team regarding return of this item on 0871 288 4549 or by email support@internet-ink.co.uk? As it is still under warranty, it can be returned to us for either a replacement, as refund or upgrade to genuine article.

Posted 10 years ago

“I have been your customer for a long, long time. There was a time you could rely on service and quality but NOT any more. Recently I purchased ink cartridges No.32 and No.33 for my Lexmark 4300 series printer. If I did not not use the printer for about 72 hours your cartridges would dry up and would not get prints. Firstly, I contacted your department and they agreed to send a replacement. After few prints it and couple of days later same old story - Ink Cartridges dried up. I go so fed up so I placed another order for twin pack Black and Colour cartridges. And yet again I paid extra money for the new order. I am experiencing the same problem - dried up Ink cartridges. All in all I have been supplied inferior quality Ink Cartridges. It was so frustrating that when I need to print something urgently, I would get the prints. So now have thrown all your Ink Cartridges and I will never order anything from you again. The quality has really taken a nose dive and I am sure you would care to look into the case. If you did let me know what course of action you propose to take to put things right?? Nazir Awan 78 Crosslands Ave Southall UB2 5RA I”

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Posted 10 years ago

“Unfortunately my HP 1050 printer refused to accept your cartridges despite trying to follow your instructions on how to instal them. So unfortunately I have wasted my money in this case.”

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Posted 10 years ago

Dear Gavin, Thank you for leaving review. May I ask you to contact our customer support team on 0871 2884549 or send an email to support@internet-ink.co.uk quoting your order number? As we guarantee our cartridges for 12 months, we will be able to offer you either a full refund or upgrade to genuine HP cartridges if we are not able to get your compatibles cartridges to work. We look forward to hearing from you.

Posted 10 years ago

“I hadn't realised this was remanufactured ink when I ordered. It didn't last long at all and I won't be buying again - sorry!”

Helpful Report

Posted 10 years ago

Dear Jean, Thank you for taking time to leave your review. We are sorry to hear you are not satisfied with the quality of the remanufactured cartridges purchased from us. We sent these cartridges along with instructions how to reset your printer, as due to these cartridges being remanufactured it starts displaying a low ink warning very quickly (unfortunately there is no way of resetting the information on the microchips after cartridges are refilled, therefore the printer thinks you’ve installed an old ”empty” cartridge). I will send you instructions by email how to reset your printer. Please let us know if you continue having trouble.

Posted 10 years ago

“Sent faulty (empty) cartridge, after *several* emails got a replacement, also faulty. Will not shop with this company again.”

Helpful Report

Posted 10 years ago

Dear David, I believe our customer support team has already explained it is common to get a low ink warning when using remanufactured cartridges as the printhead contains electrical contacts that communicate with your printer. Because the cartridge is being reused your printer thinks that you have inserted an old ‘empty’ cartridge (unfortunately there is no way of resetting this information on the microchips). This does not affect performance of your cartridges, providing you simply ignore this low ink warning and continue printing until your prints begin to fade. As a gesture of goodwill we’ve supplied you with a replacement cartridge, even though you couldn’t return the cartridge in question back to ourselves due to the fact you had taken it apart. Should you wish to discuss this matter further, please contact our customer support team on 0871 288 4549 or send an email to support@internet-ink.co.uk quoting your order number.

Posted 10 years ago

“I bought x2 black ink cartridges only on February 11th. Now I have no more ink left and it is only April and I have printed next to nothing and my printer refuses to print. I understand when I bought them as they are refills my printer would say low on ink while I used them, but it printed at the start now it doesn't print at all. I have now purchased new ink from PC World and am very impressed with them and for a couple of pounds more I am sure they'll last much longer than a mere few weeks. Will never use you again!”

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Posted 10 years ago

“both inks must be faulty because when I loaded them in my printer it showed (printer ink level low).I went to my local stockist and purchased ink cartridges and the printer worked fine.”

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Posted 10 years ago

I am sorry that you have received a faulty product and this has put you off. We are more than happy to rectify this situation for you. As you can see from our other reviews, faulty products are very rare and that many customers are saving £££££'s from buying our inks! Please call or email our customer support team who can replace, upgrade to an original or refund your order on 0800 612 0874 or Email support@internet-ink-support.co.uk

Posted 10 years ago

“HI, Not sure why this didn't get to you before, sorry, and now I am travelling and can't send you an example of how the cartridge seemed to dry up almost immediately. I will do so on my return in April. I didn't catch it earlier as I hardly ever need to print at home. Sincerely, Sue West”

Helpful Report

Posted 10 years ago

We are more than happy to rectify this situation for you. As you can see from our other reviews, faulty products are very rare and that many customers are saving £££££'s from buying our inks! Please call or email our customer support team who can replace, upgrade to an original or refund your order on 0800 612 0874 or Email support@internet-ink.co.uk

Posted 10 years ago

“I ordered an ink cartridge that arrived damaged with ink leaking everywhere, I reported this and was told they would send a replacement, which they did. At first it worked well for about two days and then it stopped working, I couldn't print anything. I tried cleaning and reinstalling but nothing would work. As a result, I can't use my printer now and I will have to replace it. I will not buy any more cartridges on line.”

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Posted 10 years ago

“The ink did not last very much at all compare with other suppliers and although it appears to be of better value I realised that it was because the contents of ink is lower.”

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Posted 10 years ago

We stock a variety of cartridges for all types of user with different amounts of fill levels. If you need any further information, just contact the support team who will find the best value cartridge for your needs.

Posted 10 years ago

“I've used this company quite happily for years but now the inks I buy for my Canon Pixma MG4250 (in reconditioned cartridges) don't work. I have to get in touch to get codes that solve the problem for a day ot two but it's costing far more using Internet-Ink than to buy the genuine article (at not much greatre costs actually since the supplier is in Guernsey). Si I've switched supplier”

Helpful Report

Posted 10 years ago

I am sorry that you have received a faulty product and this has put you off. We are more than happy to rectify this situation for you. As you can see from our other reviews, faulty products are very rare and that many customers are saving £££££'s from buying our inks! Please call or email our customer support team who can replace, upgrade to an original or refund your order on 0800 612 0874 or Email support@internet-ink-support.co.uk

Posted 10 years ago

“First cartridge was OK but did not last as long as expected Second cartridge printed OK for about 20 pages then went patchy Would not buy remanufactured cartridges again.”

Helpful Report

Posted 10 years ago

I am sorry that you have received a faulty product and this has put you off. We are more than happy to rectify this situation for you. As you can see from our other reviews, faulty products are very rare and that many customers are saving £££££'s from buying our inks! Please call or email our customer support team who can replace, upgrade to an original or refund your order on 0800 612 0874 or Email support@internet-ink-support.co.uk

Posted 10 years ago

“The black ink cartridge stopped working after a few prints and computer cleaning and hand cleaning with a special solvent did nothing. I approached the company and explained but they simply sent me an email with instructions to "immerse the damn thing in water etc, etc, etc.) Nothing has worked and I am stupid to have followed their instructions. A decent company would have sent me a replacement immediately. I will never use them or their products again! I have not asked for a refund as they will probably send me an email and describe how I can counterfeit the money myself !!!!!!!!”

Helpful Report

Posted 10 years ago

I am sorry that you have received a faulty product and this has put you off. We are more than happy to rectify this situation for you. As you can see from our other reviews, faulty products are very rare and that many customers are saving £££££'s from buying our inks! Please call or email our customer support team who can replace, upgrade to an original or refund your order on 0800 612 0874 or Email support@internet-ink-support.co.uk

Posted 10 years ago

“Against my better judgement, I bought printer cartridges from this company. After only 3 weeks and approx. 10 sheets of printing, my cartridge no longer prints. I have tried all the methods suggested but it still does not print. I have been disappointed with my purchases in the past so I don't know why I bought from this company again. Buying non-HP products are a false economy.”

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Posted 11 years ago

I can see from the notes that an email was sent to our support team, but the only two words written in the email were - Faulty Goods. An advisor has replied asking for more details but we since had no reply. All goods are covered by 12 months guarantee and to receive a replacement or refund we require the details of the problem to enable us to raise a return.

Posted 10 years ago

“Really disappointed with our first delivery!. Of the first 4 cartridges we opened, the orange plastic sealer that you turn to open was loose, and we had ink all over the place. They were all black ink.The blue ink we opened was ok. We have still have another 8 to open, so hope they are better!”

Helpful Report

Posted 11 years ago

I am sorry to hear that a cartridge has arrived damaged! If you have any problems with the cartridges not working please contact our customer support team.

Posted 10 years ago

“Black ink very smudged and colours mixed up and distorted. Have had the same inks twice previously and have been fine but the current ones are rubbish.”

Helpful Report

Posted 11 years ago

All our ink cartridges have a 12 month guarantee, and we do not sell cartridges that are not compatible for there means. have checked your order details and there are no notes, so I can only assume that you have not previously notified us of this issue. If the cartridge is still failing after the reset then, please call or email our customer support team who can replace, upgrade to an original or refund your order on 0800 612 0874 or Email support@internet-ink-support.co.uk

Posted 10 years ago

“The compatibles for my HP 8600 Pro did not work and when I looked, the chip stuck on one of them with double sided tape had bent the pins on the print head. I ended up sending the cartridges back and upgraded them to originals. I also had to buy a new printhead for the printer that cost me an additional £86GBP. I will never use this company again.”

Helpful Report

Posted 11 years ago

All our ink cartridges have a 12 month guarantee, and we do not sell cartridges that are not compatible for there means. have checked your order details and there are no notes, so I can only assume that you have not previously notified us of this issue. Compatible cartridge can in no way damage a printer unless they have been installed incorrectly. please call or email our customer support team who can replace, upgrade to an original or refund your order on 0800 612 0874 or Email support@internet-ink-support.co.uk

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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