Internet Ink Reviews

Name: Internet Ink
Address: Unit 4 Ensign Yard, 670 Ampress Lane, Lymington, Hampshire
Rating: 4.81

4.8 Rating 18,060 Reviews

98 %

of reviewers recommend Internet Ink

4.8

Based on 18,060 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Internet Ink:

Supplying the Best Value Compatible Printer Ink Cartridges since 2002; Internet Ink is the place to come for all your printing needs. We supply cartridges for HP, Canon, Brother, Epson, Samsung & Xerox printers as well as selling a range of printing & office supplies.

We offer a full range of Multipacks & Bulk Packs, meaning you can stock up on your cartridges for amazing prices.

All our orders come with Free Delivery and a 1 Year Guarantee, so why not switch to Internet Ink today!

Visit Website

Phone:

01590481311

Email:

support@internet-ink.co.uk

Location:

Unit 4 Ensign Yard,
670 Ampress Lane,
Lymington
Hampshire
SO41 8QY

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The first time I've ever used non Canon ink on my Canon printer and was exactly as thought. Worse than useless. I've never had the slightest problem with Canon inks. But with internet-ink the magenta and yellow first wouldn't work at all despite multiple cleans, then did, then didn't. The grey was intermittent and the black streaked. I didn't have much faith but didn't expect them to be quite so bad. I just hope they have not damaged my printer.”

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Posted 10 years ago

“The order I received from you was supposed to be Dell ink cartridges, Dell 7 Black and Dell 7 Colour, They were of such poor quality they would not work on my Dell all in one Printer. I had to buy another set of 2 direct from Dell Ink. These ones worked Perfectly and I will be buying them from Dell Ink from now on. I would not recommend Internet ink to anyone. James Kelly”

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Posted 10 years ago

“Excellent service a always with speedy delivery every time. Very reliable.”

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Posted 10 years ago

“I'm extremely disappointed, the ink would not work at all in my printer. It was a complete waste of money.”

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Posted 10 years ago

“As a regular subscriber to 'Which' I thought it was time to follow their advice to look elsewhere for my Epson printer ink cartridge replacements which would be better value than the usual price. Having done that, I was very disappointed when my printer would not allow me to use your product. I am not an expert in this field but I am disappointed.”

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Posted 10 years ago

I am sorry to hear that you had problems with our Compatible inks, They are covered by a 12 month Guarantee and we would be happy to look into this and indeed replace the inks for you.

Posted 10 years ago

“None of the cartridges we were sent worked and we were very disappointed as we thought we had found a good source to make regular orders. We were especially disappointed as they had been recommended by a friend.”

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Posted 11 years ago

“Well the first day after abit of a scuffle the cartridge started to work, when I went back 2 weeks later, the cartridge was bone dry!! So all I got out of it was 2 A4 pages on the first day. Pretty poor and expensive experience.!!”

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Posted 11 years ago

“Printer ink although supposed to match my computer didn't even though I ordered correct ink”

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Posted 11 years ago

“I ordered two packs of Epson inks but was sent one and one pack of compatable ink. The compatable inks do not work in my printer so I paid for something I cannot use. Why wasn't I sent the two packs I ordered.”

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Posted 11 years ago

“ordered compatible ink but printer wouldnt accept it. contacted internet ink who told me they didnt sell it anymore, something about the quality. sent me a original ink but i had to pay over £7 extra for this After several e mails it finally arrived. Having been customer for several years and past was happy with service i now find a reputable company has let its customer service down. I wont buy or reccommend it to any of my friends That is how bad i class it now Andrew Burns”

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Posted 11 years ago

“The black ink cartridges are not recognised by my printer so I cannot use them. the colour ones are fine, but the black ones are the most important.”

Helpful Report

Posted 11 years ago

Dear Christine, Thank you for taking time to leave a review. I've looked into your order and can see that you have already contacted our customer support team who explained your order was placed for incorrect cartridges and have offered to exchange your cartridges at no extra cost. I trust we have now resolved your issue and therefore would like to ask to consider updating your review.

Posted 11 years ago

“I bought a black ink cartridge for my Dell Photo 966 printer from Internet-Ink. The product was very roughly sealed and the jet clogs up after each usage. It is possible to unseal it temporarily it by removing the cartridge from the printer and sitting it on a damp kitchen towel until the ink. However this operation has to repeated on each use and is very wasteful of ink and, needless to say, very inconvenient. I would not use Internet-Ink again.”

Helpful Report

Posted 11 years ago

Dear Mr Bey, Thank you for leaving a review. We are very sorry to hear you've been having trouble with a remanufactured cartridge purchased from us. Could you please contact our support team regarding return of this item on 0871 288 4549 or by email support@internet-ink.co.uk? As it is still under warranty, it can be returned to us for either a replacement, as refund or upgrade to genuine article.

Posted 11 years ago

“I have been your customer for a long, long time. There was a time you could rely on service and quality but NOT any more. Recently I purchased ink cartridges No.32 and No.33 for my Lexmark 4300 series printer. If I did not not use the printer for about 72 hours your cartridges would dry up and would not get prints. Firstly, I contacted your department and they agreed to send a replacement. After few prints it and couple of days later same old story - Ink Cartridges dried up. I go so fed up so I placed another order for twin pack Black and Colour cartridges. And yet again I paid extra money for the new order. I am experiencing the same problem - dried up Ink cartridges. All in all I have been supplied inferior quality Ink Cartridges. It was so frustrating that when I need to print something urgently, I would get the prints. So now have thrown all your Ink Cartridges and I will never order anything from you again. The quality has really taken a nose dive and I am sure you would care to look into the case. If you did let me know what course of action you propose to take to put things right?? Nazir Awan 78 Crosslands Ave Southall UB2 5RA I”

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Posted 11 years ago

“Unfortunately my HP 1050 printer refused to accept your cartridges despite trying to follow your instructions on how to instal them. So unfortunately I have wasted my money in this case.”

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Posted 11 years ago

Dear Gavin, Thank you for leaving review. May I ask you to contact our customer support team on 0871 2884549 or send an email to support@internet-ink.co.uk quoting your order number? As we guarantee our cartridges for 12 months, we will be able to offer you either a full refund or upgrade to genuine HP cartridges if we are not able to get your compatibles cartridges to work. We look forward to hearing from you.

Posted 11 years ago

“I hadn't realised this was remanufactured ink when I ordered. It didn't last long at all and I won't be buying again - sorry!”

Helpful Report

Posted 11 years ago

Dear Jean, Thank you for taking time to leave your review. We are sorry to hear you are not satisfied with the quality of the remanufactured cartridges purchased from us. We sent these cartridges along with instructions how to reset your printer, as due to these cartridges being remanufactured it starts displaying a low ink warning very quickly (unfortunately there is no way of resetting the information on the microchips after cartridges are refilled, therefore the printer thinks you’ve installed an old ”empty” cartridge). I will send you instructions by email how to reset your printer. Please let us know if you continue having trouble.

Posted 11 years ago

“Sent faulty (empty) cartridge, after *several* emails got a replacement, also faulty. Will not shop with this company again.”

Helpful Report

Posted 11 years ago

Dear David, I believe our customer support team has already explained it is common to get a low ink warning when using remanufactured cartridges as the printhead contains electrical contacts that communicate with your printer. Because the cartridge is being reused your printer thinks that you have inserted an old ‘empty’ cartridge (unfortunately there is no way of resetting this information on the microchips). This does not affect performance of your cartridges, providing you simply ignore this low ink warning and continue printing until your prints begin to fade. As a gesture of goodwill we’ve supplied you with a replacement cartridge, even though you couldn’t return the cartridge in question back to ourselves due to the fact you had taken it apart. Should you wish to discuss this matter further, please contact our customer support team on 0871 288 4549 or send an email to support@internet-ink.co.uk quoting your order number.

Posted 11 years ago

“I bought x2 black ink cartridges only on February 11th. Now I have no more ink left and it is only April and I have printed next to nothing and my printer refuses to print. I understand when I bought them as they are refills my printer would say low on ink while I used them, but it printed at the start now it doesn't print at all. I have now purchased new ink from PC World and am very impressed with them and for a couple of pounds more I am sure they'll last much longer than a mere few weeks. Will never use you again!”

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Posted 11 years ago

“both inks must be faulty because when I loaded them in my printer it showed (printer ink level low).I went to my local stockist and purchased ink cartridges and the printer worked fine.”

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Posted 11 years ago

I am sorry that you have received a faulty product and this has put you off. We are more than happy to rectify this situation for you. As you can see from our other reviews, faulty products are very rare and that many customers are saving £££££'s from buying our inks! Please call or email our customer support team who can replace, upgrade to an original or refund your order on 0800 612 0874 or Email support@internet-ink-support.co.uk

Posted 11 years ago

“HI, Not sure why this didn't get to you before, sorry, and now I am travelling and can't send you an example of how the cartridge seemed to dry up almost immediately. I will do so on my return in April. I didn't catch it earlier as I hardly ever need to print at home. Sincerely, Sue West”

Helpful Report

Posted 11 years ago

We are more than happy to rectify this situation for you. As you can see from our other reviews, faulty products are very rare and that many customers are saving £££££'s from buying our inks! Please call or email our customer support team who can replace, upgrade to an original or refund your order on 0800 612 0874 or Email support@internet-ink.co.uk

Posted 11 years ago

“I ordered an ink cartridge that arrived damaged with ink leaking everywhere, I reported this and was told they would send a replacement, which they did. At first it worked well for about two days and then it stopped working, I couldn't print anything. I tried cleaning and reinstalling but nothing would work. As a result, I can't use my printer now and I will have to replace it. I will not buy any more cartridges on line.”

Helpful Report

Posted 11 years ago

Internet Ink is rated 4.8 based on 18,060 reviews