Internet Ink Reviews

Name: Internet Ink
Address: Unit 4 Ensign Yard, 670 Ampress Lane, Lymington, Hampshire
Rating: 4.81

4.8 Rating 18,011 Reviews

98 %

of reviewers recommend Internet Ink

4.8

Based on 18,011 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Internet Ink:

Supplying the Best Value Compatible Printer Ink Cartridges since 2002; Internet Ink is the place to come for all your printing needs. We supply cartridges for HP, Canon, Brother, Epson, Samsung & Xerox printers as well as selling a range of printing & office supplies.

We offer a full range of Multipacks & Bulk Packs, meaning you can stock up on your cartridges for amazing prices.

All our orders come with Free Delivery and a 1 Year Guarantee, so why not switch to Internet Ink today!

Visit Website

Phone:

01590481311

Email:

support@internet-ink.co.uk

Location:

Unit 4 Ensign Yard,
670 Ampress Lane,
Lymington
Hampshire
SO41 8QY

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Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The first few prints using these cartridges have been disappointing. Print quality has been poor, with faded areas and inconsistent output right from the start. I'm hoping the quality improves after a few more prints, but my initial experience hasn't been great.”

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Posted 2 weeks ago

“unfortunately on this occasion, I received received the wrong cartridges to what I ordered. So had to order a second time and hopefully this time there'll be right.”

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Posted 2 months ago

Our apologies, but the ordered cartridges were not the correct ones for your printer.

Posted 2 months ago

“It was difficult to place an order this time. I had to reset my password and I had to try 3 times as the first 2 times, the email allowing me to do a reset did not arrive.”

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Posted 3 months ago

“Very disappointing compared to previous purchases of compatibles. Good delivery, good price but very disappointing print result - so feint, almost impossible to read. Good job I only bought 2 trial units. ☹️”

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Posted 7 months ago

“My last cartridge lasted for less than 100 pages. It was on minimal coverage & draft setting. It should be closer to 1,000 pages. When I contacted customer services, I was told that this is normal & no replacement was offered. I could have sent it back for their review, but it had already been disposed of. I find it unacceptable that it is described as 1,000 pages, but reality is less than 10% of that.”

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Posted 7 months ago

“I have used your company many times inmtermitently before - brilliant. But on this occasion the site was difficult (nigh on impossible!) to navigate. Took me ages to do something simple - have you been infiltrated by opponents? Bernie Taffs”

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Posted 2 years ago

I`m sorry you have struggled with our website. We have not changed the website checkout for many years. Are your sure you were on Internet-ink.com as lots of companies do advertise using our brand name ?

Posted 2 years ago

“You gave me a discount code to use for any orders ,but it didn't work”

Helpful Report

Posted 2 years ago

Good morning If you would have contacted us we could have helped

Posted 2 years ago

“the own-brand cheapos were fine for a while - then they started horizontal banding every time I print! Not something I've experienced before with other sellers' cheap versions. Went with this company based on the Which? reviews - will be less accepting in future”

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Posted 4 years ago

“One of ink cartridges cyan T0712Xl was not recognised by my EpsonStylus SX400”

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Posted 4 years ago

“I have always ordered ink from Internet-Ink and have always been very happy with the products and the price! My recent order however left a nasty taste in my mouth as I had to pay €9.00 tax because I purchased from ireland. !! So, unfortunately I will be shopping elsewhere in future for ink.”

Helpful Report

Posted 4 years ago

Dear Lorraine, Thank you for your feedback regarding your recent order sent to Ireland. I can confirm that due to stringent new EU Customs rules governing non-EU goods, which came into effect on 1st July 2021, VAT and customs charges now apply when you buy goods outside of the EU. As VAT is no longer chargeable by our company for items leaving the UK, An Post collects these charges and pays them to Irish Revenue for you. To cover the administrative costs of collecting and processing the payment from the addressee, a customs admin fee of €3.50 is charged by An Post for customs handling. This fee is in addition to any duty or 23% VAT payable to Irish Revenue. Sadly, many international customers located in the EU are now facing the same problems when buying items from smaller businesses in the UK. Although larger companies may be able to collect duty and import fees at the point of sale and remit said fees to the appropriate tax authorities, as a very small business of just a handful of employees we are unable to cope with the amount of administrative work associated with collecting VAT on behalf of 27-odd EU countries with different rules and regulations. We completely understand that as a result of this you may now wish to shop locally, and we are truly sorry we are no longer able to provide competitive service due to the difficulties we are facing post-Brexit. Best wishes, Internet-ink Team

Posted 4 years ago

“I don't use much ink so I order only once or twice a year. Generally, in the past I have been very impressed with service but this time I am still awaiting delivery after more than a month, with no indication as to when the order will be supplied.”

Helpful Report

Posted 5 years ago

“Complete waste of money The black was near to empty The coĺours where faint. I had to reorder from another Supplier”

Helpful Report

Posted 5 years ago

“Blooming hard work to check in today. Took so long and so much routing that I nearly signed up with another supplier. Not the usual service I get from Internet-ink. Hope this is not the future service because company have been brilliant and logging in so easy in the past”

Helpful Report

Posted 5 years ago

“Sadly these compatible inks are never as good as the originals. But if kodak have stopped making them I have no choice”

Helpful Report

Posted 5 years ago

“Not all of us are 110% computer savvy or have 20:20 vision. I know that there is a lot of info to be displayed but your website pages are rather confusing in terms of how to proceed to the next stage. More than once I was not clear how I should continue with my order. No-where did there seem to be a 'press here to continue' button. I was surprised and disappointed that it wasn't an easier experience.”

Helpful Report

Posted 5 years ago

“At first its ok now it clogged my printer and yes i followed all the instruction and now i need a new printer. I thought i got a bargain.”

Helpful Report

Posted 6 years ago

Dear Mr Locquiao, Thank you for getting in touch regarding your order placed with us earlier this year. We would like to look into your enquiry for you, therefore to enable us to assist you further could you please contact our customer support team by sending an email to support@internet-ink.co.uk quoting your order number 4886723. It would be great if you could enclose a copy of a printed nozzle check pattern clearly showing the problem along with a few examples of your prints - this will allow us to advise you on the best troubleshooting steps to resolve the issue you have experienced. Blocked printheads are among the most common issues when it comes to inkjet printers; most printers come with relevant software allowing end users to run automated cleaning cycles, however, we often find that customers try to clean their printers by running cleaning cycles back-to-back which can make the situation worse, instead of allowing several hours for the blockages to soften which in turn will make them easier to shift. We look forward to hearing from you! Kind regards, Joana on behalf of Internet-Ink

Posted 6 years ago

“I am not used every day printer but it finish the ink with in 3 weekshappy. I am not happy”

Helpful Report

Posted 6 years ago

“sorry cant review, haven't received order yet”

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Posted 6 years ago

“Currently running my second batch of Internet-ink in my Canon Pixma. First batch was excellent. From the start with the second batch the printer was showing that the main black (580 PGBK) was empty although you can see the ink swilling round in the cartridge and it was printing fine. But today, the second day, it is messaging that cartridge "cannot be recognized". Work has ground to a halt. We wait to see if Internet-ink actually reads this review and if so, how they repond.”

Helpful Report

Posted 6 years ago

Dear Mr Guess, Thank you for contacting Internet-Ink. I am sorry to hear of the issues that you have experienced in regards to a PGI-580XL black ink cartridge purchased from the order number 4858823. It sounds as though you have encountered a printer memory-related error message whereby your printer is displaying ink levels for the previously installed ink cartridge. Assuming that is the case, I am going to send you a separate email with a few tips that will hopefully get you back up and printing again as expected. However, please rest assured that if the issue does persist, we won't leave you out of pocket for the cartridge purchased. Please simply reply to my direct email or give us a call on 0871 288 4549 quoting your order number 4858823 and let us know the outcome. We look forward to hearing from you in due course. Kind Regards, Joana on behalf of Internet-Ink Team

Posted 6 years ago

“DPD - driver Denny drove so fast onto my drive my neighbour thought he would crash into the steps! He rang the bell I got up straight away to answer the door and before I could even reach the hall he hammered on the front door! I was cross that is no way to deliver goods. Royal Mail never behaves like that!”

Helpful Report

Posted 6 years ago

Dear Mrs Masterson, Thank you very much for taking the time to report an incident with your local DPD delivery driver Denny who we entrusted to deliver your recent Internet-Ink order. Firstly, we would like to apologise for such a disappointing experience with DPD courier service. We have a number of delivery partners assisting us with delivering goods to our customers, and while we hope that all deliveries are made in a polite manner, if we hear of any cases where the expected level of service hadn't been met, we always report such happenings to DPD so that they can investigate these incidents internally and ensure that their representatives are fully aware of the level of service that is expected of them. With this in mind, please could you kindly confirm if you would be willing to provide a more detailed account of the incident that occurred on the 17th January involving your local delivery driver? While our initial report may be sufficient for DPD to start an investigation, with your permission we would like to share your contacts details with DPD in case they require further information regarding the incident. If you are happy for us to pass your contact details on, please simply send us an email to support@internet-ink.co.uk quoting your order number 4868040. I would just like to apologise once again for any undue stress caused by the courier driver. Please rest assured that while this is being investigated any future orders you may place with our company will be sent via Royal mail postal service. We look forward to hearing from you. Kind Regards, Joana on behalf of Internet-Ink Team

Posted 6 years ago

Internet Ink is rated 4.8 based on 18,011 reviews