I have been your customer for a long, long time. There was a time you could rely on service and quality but NOT any more. Recently I purchased ink cartridges No.32 and No.33 for my Lexmark 4300 series printer. If I did not not use the printer for about 72 hours your cartridges would dry up and would not get prints. Firstly, I contacted your department and they agreed to send a replacement. After few prints it and couple of days later same old story - Ink Cartridges dried up. I go so fed up so I placed another order for twin pack Black and Colour cartridges. And yet again I paid extra money for the new order. I am experiencing the same problem - dried up Ink cartridges. All in all I have been supplied inferior quality Ink Cartridges. It was so frustrating that when I need to print something urgently, I would get the prints. So now have thrown all your Ink Cartridges and I will never order anything from you again. The quality has really taken a nose dive and I am sure you would care to look into the case. If you did let me know what course of action you propose to take to put things right?? Nazir Awan 78 Crosslands Ave Southall UB2 5RA I