Internet Ink Reviews

Name: Internet Ink
Address: Unit 4 Ensign Yard, 670 Ampress Lane, Lymington, Hampshire
Rating: 4.81

4.8 Rating 17,134 Reviews

98 %

of reviewers recommend Internet Ink

Company Reviews

Metrics

Info

4.8

Based on 17,134 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Ink:

Supplying the Best Value Compatible Printer Ink Cartridges since 2002; Internet Ink is the place to come for all your printing needs. We supply cartridges for HP, Canon, Brother, Epson, Samsung & Xerox printers as well as selling a range of printing & office supplies.

We offer a full range of Multipacks & Bulk Packs, meaning you can stock up on your cartridges for amazing prices.

All our orders come with Free Delivery and a 1 Year Guarantee, so why not switch to Internet Ink today!

Visit Website

Phone:

01590481311

Email:

support@internet-ink.co.uk

Location:

Unit 4 Ensign Yard,
670 Ampress Lane,
Lymington
Hampshire
SO41 8QY

Write Your review

Tell us how Internet Ink made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought toner for OKI C511dn. Quality was TERRIBLE! I've had toner all over the inside of the printer and toner blotches all over the printouts. I have now ordered a rainbow set from my previous supplier and will ditch yours as soon as I can. I will never buy toner form Internet Inks again!”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. All of our toners have a 12 month warranty. On checking our system we have had no contact regarding this issue. We are unable to assist if not contacted. Kind regards Internet-Ink

Posted 9 years ago

“The cartriges this company sell are terrible. If you do manage to get them to work they are grainy and the print colours do not print correct. Some colours such as yellow dont print and green comes out blue. I have filled my own cartriges for £3 and had better results. Avoid this company and save your money.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review. All of our cartridges carry a 12 month warranty. A simple reset is sometimes all that is needed to get compatible cartridges to work in your printer. On checking our records I can see that a full refund was issued for this order. Kind regards Internet-Ink

Posted 9 years ago

“It's the first and last time I will be using your company . My Ink order arrived much later than I was advised. ( I needed the product urgently before going on annual leave ) some five days later When I contacted your customer service person, I found her very very unhelpful. I was informed I had to wait ten days before I could report missing items. Items arrive whilst was away for over 21 days. To add further insult to injury inks do not work. Needless to say I will not be using your service again. June”

Helpful Report

Posted 9 years ago

Unfortunately once we have dispatched our orders we have no further control over the package, it is totally in the hands of Royal Mail. We can only guarantee a delivery date if the courier service is the selected method of delivery. The 10 day wait for lost in post items is advised by Royal Mail as they no longer guarantee next day delivery for first class post, they aim to deliver in 1-3 working days. To prevent duplicate orders arriving it is company policy to wait until this advised period has passed before shipping a second package.

Posted 9 years ago

“Bought 2 x multi colour packs for EpsomXP-432. Replaced original black cartridge with Internet-Ink cartridge. It has printed out less than a dozen pages, nothing like the 100s stated on thier website. Now it neds replacing once more and the script has become mis-aligned.”

Helpful Report

Posted 9 years ago

Dear Mr Colla Thank you for taking the time to leave a review. All of our compatible cartridges are covered by a 12 months warranty. Please call our customer support team on 0800 6120874 to resolve this issue. Kind regards Internet-Ink

Posted 9 years ago

“Nothing said in any material throughout the sales process that I needed to buy a complete set of compatible ink for my printer to recognise the cartridge. As a result it was not useable. Customer service not great either.”

Helpful Report

Posted 9 years ago

“John Smith Very disappointing. Bank Holiday Weekend no response and no discount . Very poor service.”

Helpful Report

Posted 9 years ago

Dear Mr Smith Thank you for taking time to leave a review. I'm sorry to hear you were upset not to be able to contact us over the bank holiday weekend, however, as it was a bank holiday our offices were closed. Our prices for original cartridges have all been reviewed and reduced prior to placing the order, some by more than 10% so based on this new pricing structure we are no longer able to offer a further 10% discount. On checking your previous order I can see that the twin pack you ordered back in March cost you £31.01 and is now priced at £30.68 so is still available at pretty much the same price. If you would like to discuss this matter further please call our support team on 0800 612 0874. Our office opening times are Monday to Friday 8.30am to 5pm excluding bank holidays. Kind regards Internet-Ink

Posted 9 years ago

“Expensive and did not even work.”

Helpful Report

Posted 9 years ago

All of our cartridges carry a 12 month warranty, if there is an issue please contact our support team on 0800 6120874. We are unable to resolve issues if we are not contacted. Kind regards Internet-ink

Posted 9 years ago

“Not compatible with my printer as not genuine Canon cartridge. Difficult trying to contact the Company to sort out. Still have cartridges now that I can't use.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review. From your order notes I see that an email was sent to our support team last night and a reply with the reset details has been sent to you this morning advising on how to carry out this procedure. All of our cartridges are covered by a 12 month warranty and we have a support team available to assist with any issues Monday to Friday 8.30am to 5pm. If you require any further assistance please call our support team on 0800 6120874. Kind regards Internet-Ink

Posted 9 years ago

“The last time I ordered ink from you I was very disappointed. I bought the extra large ink which ran out after printing 6 pages. I contacted your customer service department and the person I spoke to was very unhelpful. She basically said it was my fault for printing out pages that were too colourful. There was no offer of a refund or an apology. I must add it was a genuine hp cartridge.and extra large so this should not have happened. Consequently I will not be ordering from you again.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review. On checking your previous orders I can confirm that the cartridges purchased were original HP standard capacity which only contains 4ml of ink, not the high capacity as stated. Printing high quality colour images from a standard cartridge will greatly reduce the quantity of pages produced. Kind regards Internet-Ink

Posted 9 years ago

“Given a 4 hour time slot, and was delivered over 2 hours after! When I called to chase up the order, nobody was able to get hold of the driver. Terrible customer service, definitely would not recommend it use again.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review, however, your order was delivered by Royal Mail first class post and we have had no telephone calls regarding issues. Kind regards Internet-ink

Posted 9 years ago

“Absolutely aweful, nothing like the Epson product, my printer wouldn't print properly after the ink was installed so I have thrown the whole lot away.”

Helpful Report

Posted 9 years ago

Dear Mr Long Thank you for taking the time to leave a review. Our cartridges are all covered by a 12 month warranty and we would have issued a full refund if you had contacted us. Sometimes all that is needed with Epson compatible ink cartridges is a simple reset if they are not recognised and we have a support team on hand to help with any issues. Kind regards Internet-Ink

Posted 9 years ago

“Ordered 25th March, here we are 20th April still waiting for delivery. Never to be used again.”

Helpful Report

Posted 9 years ago

Dear Mr Bateman Thank you for taking the time to leave a review. I have checked your order details and at no point have you contacted us regarding this issue. Please call our customer support team on 0800 612 0874 to confirm your address and to resolve this issue. We are unable to action problems if we are not contacted. Kind regards Internet-Ink

Posted 9 years ago

“Very disappointed. I purchased the HP364XL compatible ink cartridges but the black cartridge is so intermittent and requires repeated cartridge cleaning on the printer to start working again. Frustrating, time wasting and ultimately will cost me the money saved by using up the other ink whilst doing the cartridge clean!”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave feedback. We have a team of support staff available to help with any issues with our cartridges, sometimes a simple reset is all that is required to get your printer working happily with compatible ink cartridges. Please call our support number 0800 6120874 at your convenience and a member of our team will be happy to help with any issues. Our compatibles are covered by a 12 month warranty. Kind regards Internet-Ink

Posted 9 years ago

“Purchased 'compatible' inks for my Epson XP-335. The black ink seems to be working fine, the colours will not be accepted no matter how many times I insert and remove. I have tried powering off the printer at the main, not powering off the printer, changing one at a time repeatedly (10 times or more), changing all of them together repeatedly and nothing works. Now cannot find the email address to send a query to as the link on the website wants to open an App and I use email through a web browser, just give me the email address! Altogether not very happy....”

Helpful Report

Posted 9 years ago

Dear Mr Harris Thank you for taking the time to leave feedback. All of our cartridges have a 12 months warranty, the email and FREEPHONE numbers are both available on our website. Email is support@internet-ink.co.uk and telephone number is 0800 6120874. We have support staff available to help with issues Monday to Friday 8.30 to 5pm. Kind regards Internet-Ink

Posted 9 years ago

“Ink is not compatible”

Helpful Report

Posted 9 years ago

Thank you for your review. All of our ink cartridges carry a 12 month warranty. A simple reset will resolve the not recognised issue, however, if using compatible cartridges in Epson printers you will not be able to mix with originals, you will need a full set of compatibles. Kind regards Internet-Ink

Posted 9 years ago

“Total failure. The inks do not work at all in our Epson printer. A page of text results in a handful of random dots on the page. Will ask for a full refund. Anything less is unacceptable.”

Helpful Report

Posted 9 years ago

“Ordered 2 multi-colour packs but when I went to use the second one I discovered that one colour had been duplicated in error. I raised this with Customer Services and asked if they would consider correcting the error but they refused and said I needed to buy a new set - even though the error was not my fault. I expressed my disappointment and removed Internet Ink from my list of preferred suppliers and have since placed orders with other providers.”

Helpful Report

Posted 9 years ago

Our records show no contact regarding this issue. We are happy to look into this matter if you would like to call the office on 0800 612 0874

Posted 9 years ago

“I bought these as they stated they were compatible with my normal ink cartridges but my printer will not accept them rendering them useless , so although they may contain ink and print , they are a waste of money if the printer will not recognise them . So sorry, can't give you more stars . My printer is an Epsom”

Helpful Report

Posted 9 years ago

We were not contacted regarding this issue. Often a printer will not recognised compatible cartridges due to printer updates, however, this can be resolved by resetting your printer which is simple to do. Our support team are always available to talk customers through this process. Please call us on 0800 612 0874.

Posted 9 years ago

“the cartridge was empty - Twenty pounds down the drain”

Helpful Report

Posted 9 years ago

We were not contacted regarding this issue. All of our cartridges have a 12 month warranty and we have support staff available to resolve issues either by telephone or email.

Posted 9 years ago

“Stopping the 10% discount on original inks for loyal customers wasn't a very good move on your part, as you are now no longer competitive. Sadly we will no longer use your service.”

Helpful Report

Posted 9 years ago

Internet Ink is rated 4.8 based on 17,134 reviews