Internet Ink Reviews

Name: Internet Ink
Address: Unit 4 Ensign Yard, 670 Ampress Lane, Lymington, Hampshire
Rating: 4.81

4.8 Rating 17,499 Reviews

98 %

of reviewers recommend Internet Ink

4.8

Based on 17,499 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Ink:

Supplying the Best Value Compatible Printer Ink Cartridges since 2002; Internet Ink is the place to come for all your printing needs. We supply cartridges for HP, Canon, Brother, Epson, Samsung & Xerox printers as well as selling a range of printing & office supplies.

We offer a full range of Multipacks & Bulk Packs, meaning you can stock up on your cartridges for amazing prices.

All our orders come with Free Delivery and a 1 Year Guarantee, so why not switch to Internet Ink today!

Visit Website

Phone:

01590481311

Email:

support@internet-ink.co.uk

Location:

Unit 4 Ensign Yard,
670 Ampress Lane,
Lymington
Hampshire
SO41 8QY

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought refilled cartridges by mistake. I have only bought refilled 3 times in 20 yesr, and each tie they had to go back the shop as faulty. This time - as soon as I loaded the black cartridge my printer went into continuous error mode. It is a fairly new printer so I spent a lot of time looking at the online manual. There I discovered that my printer Canon MG2450 will only work with new genuine cartridges. So I went to the shop and bought some. As soon as it was loaded the printer sprang into life. My question is: why are you selling refilled cartridges for a machine that wont work with them? I have wasted my money, and feel I have been cheated.”

Helpful Report

Posted 9 years ago

“I ordered a cartridge. Paid. The cartridge printed very poorly - very thinly weak ink. I was told to buy a drum. I bought a drum. Result - same thing - low print quality.”

Helpful Report

Posted 9 years ago

“Previous ink purchase worked perfectly. This one is not working.”

Helpful Report

Posted 9 years ago

“Put my compatible ink cartridges into my print, worked ok for about a week, then my printer let me know one of the cartridges was empty, which is wasn't, took the out lots of time to no avail. Bought makers cartridges, put them , and low and behold the printer worked perfectly straight away !!!!”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review. Our records show that we have not been contacted regarding this issue. It was widely publicised by the BBC that HP issued a firmware update which prevented some printers from accepting compatible cartridges. All of our compatible cartridges are covered by a 12 month warranty, however, sometimes a simple reset is all that is required to get the cartridges working again. Our support team are available to assist with any issues Monday to Friday between 8.30am and 5pm on 0800 612 0874. Kind regards Internet-Ink

Posted 9 years ago

“it is not compatible with HP Photosmart printer”

Helpful Report

Posted 9 years ago

Dear Mrs Mjeku Thank you for taking the time to leave a review. Our records show that you have not contacted us regarding this issue. All of our compatible cartridges have a 12 month warranty. Sometimes all that is needed with compatible cartridges is a simple reset to get them working. Please call our support team on 0800 612 0874 between 8.30am and 5pm Monday to Friday and we can advise further. Kind regards Internet-Ink

Posted 9 years ago

“Bought XP 630 compatible multi pack. Only tried the black cartridge so far and the printer won't accept it.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review. All of our cartridges are covered by our 12 month warranty. Can you please call our support office on 0800 6120874 the lines are open Monday to Friday 8.30am to 5pm to resolve this issue. Kind regards Internet-Ink

Posted 9 years ago

“I bought HP compatable 300XL ink, colour and black replacement cartridges for my HP Photosmart printer. The cartridges worked for the first couple of pages and then stopped working as I kept getting error messages that they were not genuine HP ink and I could not print a thing. I tried the trouble shooting solutions but did not get anywhere. I spent 4 hours wasting my time trying to resolve the problem but got absolutely nowhere with the cartridges. Very disappointed with the performance of this product and it should be withdrawn from sale as there should be no need to have to be inconvenienced in this way. It should do exactly as promised, which it clearly does not. This is the second time I have been caught out by this ink, I thought I would give it another chance which was a big mistake thinking it was a one off fault. I will not be buying this product again as it was a complete waste of £30.00 which I may just have we'll have burned as the product went straight into the bin. Stick to the genuine HP ink is my advice to you.”

Helpful Report

Posted 9 years ago

Dear Mr Hockney Thank you for taking time to leave a review. I'm sorry to hear that you had an issue with the HP300 compatible ink cartridges. This is usually resolved by a simple reset. Our compatible cartridges all have a 12 months warranty and will be either replaced, or if unable to get the printer to accept them a full refund will be issued. Our records show that you have not contacted us regarding this issue. You can contact our support team Monday to Friday between 8.30am & 5pm. Kind regards Internet-Ink

Posted 9 years ago

“Bought toner for OKI C511dn. Quality was TERRIBLE! I've had toner all over the inside of the printer and toner blotches all over the printouts. I have now ordered a rainbow set from my previous supplier and will ditch yours as soon as I can. I will never buy toner form Internet Inks again!”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. All of our toners have a 12 month warranty. On checking our system we have had no contact regarding this issue. We are unable to assist if not contacted. Kind regards Internet-Ink

Posted 9 years ago

“The cartriges this company sell are terrible. If you do manage to get them to work they are grainy and the print colours do not print correct. Some colours such as yellow dont print and green comes out blue. I have filled my own cartriges for £3 and had better results. Avoid this company and save your money.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review. All of our cartridges carry a 12 month warranty. A simple reset is sometimes all that is needed to get compatible cartridges to work in your printer. On checking our records I can see that a full refund was issued for this order. Kind regards Internet-Ink

Posted 9 years ago

“It's the first and last time I will be using your company . My Ink order arrived much later than I was advised. ( I needed the product urgently before going on annual leave ) some five days later When I contacted your customer service person, I found her very very unhelpful. I was informed I had to wait ten days before I could report missing items. Items arrive whilst was away for over 21 days. To add further insult to injury inks do not work. Needless to say I will not be using your service again. June”

Helpful Report

Posted 9 years ago

Unfortunately once we have dispatched our orders we have no further control over the package, it is totally in the hands of Royal Mail. We can only guarantee a delivery date if the courier service is the selected method of delivery. The 10 day wait for lost in post items is advised by Royal Mail as they no longer guarantee next day delivery for first class post, they aim to deliver in 1-3 working days. To prevent duplicate orders arriving it is company policy to wait until this advised period has passed before shipping a second package.

Posted 9 years ago

“Bought 2 x multi colour packs for EpsomXP-432. Replaced original black cartridge with Internet-Ink cartridge. It has printed out less than a dozen pages, nothing like the 100s stated on thier website. Now it neds replacing once more and the script has become mis-aligned.”

Helpful Report

Posted 9 years ago

Dear Mr Colla Thank you for taking the time to leave a review. All of our compatible cartridges are covered by a 12 months warranty. Please call our customer support team on 0800 6120874 to resolve this issue. Kind regards Internet-Ink

Posted 9 years ago

“Nothing said in any material throughout the sales process that I needed to buy a complete set of compatible ink for my printer to recognise the cartridge. As a result it was not useable. Customer service not great either.”

Helpful Report

Posted 9 years ago

“John Smith Very disappointing. Bank Holiday Weekend no response and no discount . Very poor service.”

Helpful Report

Posted 9 years ago

Dear Mr Smith Thank you for taking time to leave a review. I'm sorry to hear you were upset not to be able to contact us over the bank holiday weekend, however, as it was a bank holiday our offices were closed. Our prices for original cartridges have all been reviewed and reduced prior to placing the order, some by more than 10% so based on this new pricing structure we are no longer able to offer a further 10% discount. On checking your previous order I can see that the twin pack you ordered back in March cost you £31.01 and is now priced at £30.68 so is still available at pretty much the same price. If you would like to discuss this matter further please call our support team on 0800 612 0874. Our office opening times are Monday to Friday 8.30am to 5pm excluding bank holidays. Kind regards Internet-Ink

Posted 9 years ago

“Expensive and did not even work.”

Helpful Report

Posted 9 years ago

All of our cartridges carry a 12 month warranty, if there is an issue please contact our support team on 0800 6120874. We are unable to resolve issues if we are not contacted. Kind regards Internet-ink

Posted 9 years ago

“Not compatible with my printer as not genuine Canon cartridge. Difficult trying to contact the Company to sort out. Still have cartridges now that I can't use.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review. From your order notes I see that an email was sent to our support team last night and a reply with the reset details has been sent to you this morning advising on how to carry out this procedure. All of our cartridges are covered by a 12 month warranty and we have a support team available to assist with any issues Monday to Friday 8.30am to 5pm. If you require any further assistance please call our support team on 0800 6120874. Kind regards Internet-Ink

Posted 9 years ago

“The last time I ordered ink from you I was very disappointed. I bought the extra large ink which ran out after printing 6 pages. I contacted your customer service department and the person I spoke to was very unhelpful. She basically said it was my fault for printing out pages that were too colourful. There was no offer of a refund or an apology. I must add it was a genuine hp cartridge.and extra large so this should not have happened. Consequently I will not be ordering from you again.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review. On checking your previous orders I can confirm that the cartridges purchased were original HP standard capacity which only contains 4ml of ink, not the high capacity as stated. Printing high quality colour images from a standard cartridge will greatly reduce the quantity of pages produced. Kind regards Internet-Ink

Posted 9 years ago

“Given a 4 hour time slot, and was delivered over 2 hours after! When I called to chase up the order, nobody was able to get hold of the driver. Terrible customer service, definitely would not recommend it use again.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review, however, your order was delivered by Royal Mail first class post and we have had no telephone calls regarding issues. Kind regards Internet-ink

Posted 9 years ago

“Absolutely aweful, nothing like the Epson product, my printer wouldn't print properly after the ink was installed so I have thrown the whole lot away.”

Helpful Report

Posted 9 years ago

Dear Mr Long Thank you for taking the time to leave a review. Our cartridges are all covered by a 12 month warranty and we would have issued a full refund if you had contacted us. Sometimes all that is needed with Epson compatible ink cartridges is a simple reset if they are not recognised and we have a support team on hand to help with any issues. Kind regards Internet-Ink

Posted 9 years ago

“Ordered 25th March, here we are 20th April still waiting for delivery. Never to be used again.”

Helpful Report

Posted 9 years ago

Dear Mr Bateman Thank you for taking the time to leave a review. I have checked your order details and at no point have you contacted us regarding this issue. Please call our customer support team on 0800 612 0874 to confirm your address and to resolve this issue. We are unable to action problems if we are not contacted. Kind regards Internet-Ink

Posted 9 years ago

“Very disappointed. I purchased the HP364XL compatible ink cartridges but the black cartridge is so intermittent and requires repeated cartridge cleaning on the printer to start working again. Frustrating, time wasting and ultimately will cost me the money saved by using up the other ink whilst doing the cartridge clean!”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave feedback. We have a team of support staff available to help with any issues with our cartridges, sometimes a simple reset is all that is required to get your printer working happily with compatible ink cartridges. Please call our support number 0800 6120874 at your convenience and a member of our team will be happy to help with any issues. Our compatibles are covered by a 12 month warranty. Kind regards Internet-Ink

Posted 9 years ago

Internet Ink is rated 4.8 based on 17,499 reviews