Name: Internet Ink
Address: Unit 4 Ensign Yard, 670 Ampress Lane, Lymington, Hampshire
Rating: 4.81

“I purchased a Dell compatible black high capacity cartridge 22 which is much cheaper than an original Dell cartridge. I am using it in a Dell V313 printer/scanner. However, it has failed to work, despite contacting the supplier, I am now using a three colour cartridge also from Internet-ink and using the printer setting 'colour only' this is working - producing black when required (by mixing the 3 colours).”

Helpful Report

Posted 11 years ago

Dear David, I am sorry to hear you have had difficulty with the black cartridge, I have taken a look at your notes and on the last email it was confirmed that the replacement ink cartridge was now working, however here Was A Small Pool Of Ink In The Holder. Has this situation now changed?

Posted 11 years ago

“Order arrived very promptly. However, my printer totally failed very promptly after installing Black ink. ?Coincidence.”

Helpful Report

Posted 11 years ago

Often compatible cartridge get blamed for being faulty when that is not often the case, In fact by far the greatest number of calls we get from customers relates to cartridges not being recognised or memory conflicts. They don’t happen all that often but when they do occur, all you need to simple do is reset your printer. Remove all cartridges from your machine correctly with the printer on and make sure all packaging, clips and tape have been removed from the cartridges. If you are required to follow prompts on screen to change a cartridge make sure you do follow them, otherwise you should be able to simply lift the lid or press a specific button to get your carriage to slide across. Never pull the carriage across to change a cartridge as your printer will not realise anything has changed. All you will do is cause damage to your printer and potentially your poor fingers as well. Turn your printer off, disconnect the power supply and leave it off for about 10-15 minutes. Doing this will give your printer chance to clear the error it had and power down correctly. It may also be worth ensuring your printer is communicating this to your computer and that the error on screen has cleared. Reconnect the power supply and turn your printer back on and wait for it to settle down and warn of a missing cartridges. Nobody likes to be woken up and instantly have half a dozen things shouted at them and your printer is the same. Taking an extra 30 seconds now may save you the time/ hassle of returning your cartridge or purchasing a new one. Re-install the cartridges individually. Put the colour ink cartridges first and the black one last making sure they are fully clicked into place. Please make sure that you follow any instructions given to you or follow the procedures described in the manual. If multiple cartridges have been rejected I would recommend installing them individually and ensuring the cartridge is being recognised by the printer before repeating the process for the next cartridge. If any cartridges are rejected remove them from the printer immediately and either replace with another from your stock or move onto the next colour. There are a variety of different causes of Epson inkjet cartridges not being recognised, ranging from damaged chips to the chip not being correctly aligned with the corresponding contacts inside the printer. However by following the above steps you are effectively forcing the cartridge to check thoroughly for a new cartridge and I fine this is much more reliable that rushing through the procedure like you may have done previously. I hope this advice has helped, if however the problem continues then unfortunately it would appear you have a damaged, faulty or incompatible cartridge. In which case please simply get in contact with customer support quoting your order number and the full printer model and I will help you further with your enquiry.

Posted 11 years ago

“ink cartridge had leaked all in the packet and spilt on my floor when I opened it”

Helpful Report

Posted 11 years ago

I am sorry to hear you received a leaking cartridge, It is quite possible it suffered damage in the post! I can see from your order notes that we have happily issued a full refund.

Posted 11 years ago

“worked once does not work at all now stopped printing fully have to go know and buy another one cant print invoices not good not happy”

Helpful Report

Posted 11 years ago

I am sorry that you have received a faulty product and this has put you off. We are more than happy to rectify this situation for you. As you can see from our other reviews, faulty products are very rare and that many customers are saving £££££'s from buying our inks! Please call or email our customer support team who can replace, upgrade to an original or refund your order on 0800 612 0874 or Email support@internet-ink-support.co.uk

Posted 11 years ago

“I ordered replacement ink cartridges (re-manufactured) for my Canon MG3250. Unfortunately the cartridges will not register on the printer's ink levels consequently printer refuses to work with them; simply registering "empty". Regret this was NOT a good purchase.”

Helpful Report

Posted 11 years ago

It is common to get a low ink or empty warning when using remanufactured cartridges as the print head contains electrical contacts that communicate with your printer. Because the cartridge is being reused your printer thinks that you have inserted an old ‘empty’ cartridge. Unfortunately there is no way to reset this information however I can assure you that the cartridges are fully checked and tested before they are dispatched. However if your Canon printer has come to a halt because of the error message, then please press and hold the reset button for 15 – 20 seconds or until your printer carriage starts to move. (you will not have to do this again) The only disadvantage to remanufactured cartridges is that you will not get any indication of when the ink is running out. However we would advise simply keeping a spare cartridge in stock and checking the quality of your prints when they begin to fade then you know it’s time for a new cartridge. Should you have any further problems then please do not hesitate to contact me again. You can also find additional support information on our website please see the link below. http://www.internet-ink.co.uk/support

Posted 11 years ago

“Rubbish service.”

Helpful Report

Posted 11 years ago

Thank you for taking the time to rate Internet-Ink. How can we improve our service for you?

Posted 11 years ago

“Complete waste of time, ink was rubbish wouldn't print properly had to go out and buy original ink cartridges.”

Helpful Report

Posted 11 years ago

All our ink cartridges have a 12 month guarantee, and we do not sell cartridges that are not compatible for there means. have checked your order details and there are no notes, so I can only assume that you have not previously notified us of this issue. If the cartridge is still failing after the reset then, please call or email our customer support team who can replace, upgrade to an original or refund your order on 0800 612 0874 or Email support@internet-ink-support.co.uk

Posted 11 years ago

“Ink ordered for my Epsonxp-310 were of no use as the printer would not accept the Cyan which I tried to instal to-day. I assume the other three will also be useless. N Smith”

Helpful Report

Posted 11 years ago

Often compatible cartridge get blamed for being faulty when that is not often the case, In fact by far the greatest number of calls we get from customers relates to cartridges not being recognised or memory conflicts. They don’t happen all that often but when they do occur, all you need to simple do is reset your printer. So why does your printer state the cartridges are not recognised? This is where the printer ‘remembers’ the previous type of cartridge that was installed and is confused by the change. This can cause recognition faults, which as it happens are easily rectified. But in some circumstances, the printer can assume the wrong ink levels and this has a couple of possible consequences: 1. If the printer thinks a cartridge holds less ink than it does, then you will be told it is empty when it is still 2/3 full. This is obviously annoying and a waste of ink. Since our cartridges always hold more than the originals (and in some cases 3 or 4 times as much) you want to avoid this. 2. The flip side is that if you continue printing out of sync then you eventually get to a point where the printer thinks there is more left in the cartridge then there actually is. In this case, the printer will keep trying to print after the cartridge is empty. When a printer tells you to replace a cartridge, there should be a little bit of ink left in the bottom so that the flow of ink is maintained. If the printer continues printing when a cartridge is bone-dry, then air is sucked into the ink line and creates a blockage. This is easily recognised: when a cartridge needs replacing, the first you should know about it is the message from the printer. If during a print-run you see a deterioration in quality first then the cartridge has completely run out of ink and the printer is starting to suck on air. And once you get an air bubble in the ink line it can be a pain to get rid of so you really want to avoid doing this. All of our products are covered by a 12 month guarantee. http://www.internet-ink.com/returns-policy

Posted 11 years ago

“after spending £12.99 on an xl black ink cartridge I expect it to work , not to have to shake it and stick it in some water etc, I will not be not purchasing any more off you ,”

Helpful Report

Posted 11 years ago

I am sorry that you have received a faulty product and this has put you off. We are more than happy to rectify this situation for you. As you can see from our other reviews, faulty products are very rare and that many customers are saving £££££'s from buying our inks! Please call or email our customer support team who can replace, upgrade to an original or refund your order on 0800 612 0874 or Email support@internet-ink-support.co.uk

Posted 11 years ago

“Sorry, had to bin the cartridges. Nothing but streaks on my reproduction. Cleaned the heads and the cartridges but still very poor production”

Helpful Report

Posted 11 years ago

“The ink that was stated to be compatible with my printer is not and so is useless”

Helpful Report

Posted 11 years ago

Hi John, All out ink cartridges have a 12 month guarantee, and we do not sell cartridges that are not compatible for there means. have checked your order details and there are no notes, so I can only assume that you have not previously notified us of this issue. If the cartridge is still failing after the reset then, please call or email our customer support team who can replace, upgrade to an original or refund your order on 0800 612 0874 or Email support@internet-ink-support.co.uk

Posted 11 years ago

“I bought 2 black ink cartridges for my Lexmark printer and after using the first one to print one page the next time I tried to print something it didn't work. I thought this was a one off so I put the other one in and again printed one page. To my dismay the next time I tried to print again nothing happened! I thought it must be the printer so I tried to reprint after switching to blue and it printed fine. So I can't say anything good only that I wasted my money buying these cartridges. Mike O'Shea”

Helpful Report

Posted 11 years ago

All our ink cartridges have a 12 month guarantee, and we do not sell cartridges that are not compatible for there means. have checked your order details and there are no notes, so I can only assume that you have not previously notified us of this issue. If the cartridge is still failing after the reset then, please call or email our customer support team who can replace, upgrade to an original or refund your order on 0800 612 0874 or Email support@internet-ink-support.co.uk

Posted 11 years ago

“Sadly I have just had the 3rd black ink cartridge delivered as the previous 2 were faulty. I have used intnet-ink for a number of years and I'm afraid this is not the first time I have had faulty cartridges. I suspect I will not be purchasing any more.”

Helpful Report

Posted 11 years ago

“i bought Canon PG 510 black 3 weeks ago and technically just able to print out 20 papers and inks are alrealy run out!!!!! be careful what you buy from this website!!!! so disappointed !!!!”

Helpful Report

Posted 11 years ago

I am sorry that you have received a faulty product and this has put you off. We are more than happy to rectify this situation for you. As you can see from our other reviews, faulty products are very rare and that many cuatomers are saving £££££'s from buying our inks! Please call or email our customer support team who can replace, upgrade to an original or refund your order on 0800 612 0874 or Email support@internet-ink-support.co.uk

Posted 11 years ago

“Very disappointed this time. I have calibrated a few times and the test page is good each time but every time I try and print a picture it comes out grainy :-(”

Helpful Report

Posted 11 years ago

I am sorry to hear that you have been having troubles with your cartridges. Please contact our support team on 08006120874 or support@internet-ink.co.uk and we will be happy to resolve these issues for you.

Posted 11 years ago

“Ordered on 27th with a promise of 1st class delivery and told today Wednesday 29th that it has just been shipped! What happened on Monday and Tuesday? Very disapointing”

Helpful Report

Posted 11 years ago

Thank you for taking the time to rate Internet-Ink. Your order has been dispatched as promised by FREE Royal mail 1st Class post. We do not promised same day dispatch, However we do anticipate all orders to be dispatched within 24 - 48 hrs If you require same day dispatch then priority delivery is an available option for 99p (Priority delivery will mean that your order jump the FREE Royal mail 1st Class orders awaiting dispatch)

Posted 11 years ago

“Printer ink cartridge ran out after 3/4 sheets.”

Helpful Report

Posted 11 years ago

I have checked your order details and there are no notes, so I can only assume that you have not previously notified us of this issue. If the cartridge is still failing after the reset then, please call or email our customer support team who can replace, upgrade to an original or refund your order on 0800 612 0874 or Email support@internet-ink-support.co.uk

Posted 11 years ago

“hi put your black ink jet into my printer printed 2pages stopped working printer says ink jet empty waste of money please reply thanks”

Helpful Report

Posted 11 years ago

It is common to get a low ink warning when using remanufactured cartridges as the print head contains electrical contacts that communicate with your printer. Because the cartridge is being reused your printer thinks that you have inserted an old ‘empty’ cartridge. Unfortunately there is no way to reset this information however I can assure you that the cartridges are fully checked and tested before they are dispatched. The only disadvantage to remanufactured cartridges is that you will not get any indication of when the ink is running out. However we would advise simply keeping a spare cartridge in stock and checking the quality of your prints when they begin to fade then you know it’s time for a new cartridge. Should you have any further problems then please do not hesitate to contact me again. You can also find additional support information on our website please see the link below. http://www.internet-ink.co.uk/support

Posted 11 years ago

“When going to checkout I was asked for my bank authorisation which the pop up would not work which means I did not authenticate but I still received the goods and was billed. In the meantime I ordered from another pc which the pop up did work. The payment for the first order should not of been taken.”

Helpful Report

Posted 11 years ago

Hi John, We are not responsible for the way 3d Secure from Visa verify's transactions. Over the phone we have the facility to skip this as we use the Secure Sage pay system. Please see this link to learn more about 3d Secure http://www.web-merchant.co.uk/3dsecure.asp

Posted 11 years ago

“Printed first few pages ok - after that the text was barely readable, even after having run the deep cleaning program.”

Helpful Report

Posted 11 years ago

I have checked your order details and there are no notes, so I can only assume that you have not previously notified us of this issue. If the cartridge is still failing after the reset then, please call or email our customer support team who can replace, upgrade to an original or refund your order on 0800 612 0874 or Email support@internet-ink-support.co.uk

Posted 11 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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