Internet-Ink Reviews

Name: Internet-Ink
Address: PO Box 475, Lymington, Hampshire
Rating: 4.81

4.8 Rating 17,037 Reviews

97 %

of reviewers recommend Internet-Ink

Company Reviews

Metrics

Info

4.8

Based on 17,037 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Internet-Ink:

Internet-ink.com are the ink experts. Buy your cheap printer ink cartridges, laser toner cartridges and writing pens from their secure online store. Internet-ink offer fast free delivery with all orders on inkjet supplies and laser consumables. For great deals and savings on original and compatible cartridges, visit the website now. We stock brands from Epson, HP, Canon, Parker, Waterman and many more. If you need help or support call 0800 612 0874 or 0115 937 1520 and talk to our printer cartridge experts.

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Email:

support@internet-ink.co.uk

Location:

PO Box 475,
Lymington
Hampshire
SO41 1GN

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Internet-Ink 5 star review on 18th March 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is a con. Their ink carriages do not work on epson printers as they claim. They do not refund you for retiring their faulty products. They do no abide by the consumer goods act. Avoid avoid avoid they are a scam”

Helpful Report

Posted 7 months ago

Good afternoon Your returned 3 cartridges saying they were faulty. Despite our workshop finding no fault with the cartridges we have refunded you in full and paid the return postage cost. If we are a con it`s a bit odd as we have refunded you in full. How are we conning you. Your email replies are random, rude and make no sense. We don`t know why you wrote this review.

Posted 7 months ago

“I bought three HP compatible colour cartridges in April 2022. When I tried to use them in January 2023 the printer refused to print and rejected the cartridges as being a non-genuine HP product. I raised this with Internet Ink who said they disclaimed liability for cartridge incompatibility with printer firmware. In effect, the problem was mine: either I would have to find a way to reverse previous upgrades to my printer firmware or I would have to throw away my cartridges. Internet Ink provide software to downgrade firmware for PC users, but not those unfortunate customers who own Macs. Instead, Internet Ink referred me to a link to firmware downgrades made available by a user on Reddit. However, if I downloaded from that source I would have to override the built in Mac security software and take the risk of running software damaging my laptop or printer. I would also risk breaking my printer warranty. Internet Ink have recently added a clause in their terms and conditions whereby they disclaim liability for cartridge incompatibility with printer firmware, and they include a slip of paper in the delivery of their products advising customers to turn off automatic firmware upgrades. However, when I bought my cartridges the warnings were less prominent, and the clause in their terms and conditions was not present. Despite this they refused to refund me or supply a replacement. I accept that compatible cartridge suppliers cannot future proof their products when the likes of HP write firmware updates to prevent these cartridges from working. However, the unsuspecting customer needs to be advised of the problem at the time of purchase, and if the supplier refuses to take responsibility this must be made clear at the time of purchase. Neither occurred at the time of purchase. I received very poor customer service from Internet Ink over this purchase when I raised this as a complaint. There is at least one of Internet Ink’s competitors that has a non quibble policy of refunding customers whose cartridges do not work. It is definitely worth shopping around for suppliers who take their contractual responsibilities seriously and treat their customers with respect.”

Helpful Report

Posted 1 year ago

“I recently bought a set of ink cartridges for my Epson, within days the printer stopped printing properly, then I found that the ink had run out underneath the printer onto the carpet, what a disaster. I have been using printers for years so I am not a novice, anyway I will not be buying from Internet ink again.”

Helpful Report

Posted 1 year ago

“The cartridges were correct for the printer but 2 had missing plastic clips at the top, it is possible to use them but i am concerned that they will come lose over time.”

Helpful Report

Posted 2 years ago

Dear Mr Carter, I am sorry to hear there is a problem with a couple of ink cartridges purchased from us recently. As it's must unusual for any such issues to occur, I have contacted our purchasing department to discuss this further. I can now confirm that we purchase these particular LC127 & LC125 series compatible ink cartridges from several different suppliers therefore the cartridges may vary slightly in their packaging and design. We currently hold x2 different type cartridges in our warehouse; the cartridges supplied without the plastic lever have a little notch at the top to assist you with removing the cartridges easily once they're empty, and - unlike the cartridges supplied with a lever - these particular ink tanks also come without a spring, to ensure they remain firmly seated in their slots. Our compatible cartridges are sourced and purchased only from a handful of suppliers who have been through a rigorous assessment by ourselves, and as such all of the products we sell are guaranteed to function correctly in their respective printer models. In light of the above, although we are sure you will get on with these inks just fine, we would like to reassure you that all of our products come with a full 12-month warranty for your added peace of mind. Therefore, if you do experience any issues using our cartridges, please simply contact our support team (tel. 0115 937 1520, e-mail support@internet-ink.co.uk) quoting your order number #4969041 and we will gladly assist you further and arrange free replacements if required. Best wishes, Joana S. on behalf of the Internet-Ink Team

Posted 2 years ago

“Excellent service and best value around for the ink-cartridges I use. The only time I had a problem it was resolved without delay. I recommend Internet-Ink without hesitation for value and service.”

Helpful Report

Posted 2 years ago

“Excellent service, competitive”

Helpful Report

Posted 2 years ago

“Fantastic products, value for money and prompt delivery service - what more can I say!”

Helpful Report

Posted 2 years ago

“Good products and efficient service.”

Helpful Report

Posted 2 years ago

“Ink cartridges were not compatible with my Epson printer. What a waste of money.”

Helpful Report

Posted 3 years ago

Dear Mrs Lewis, Thank you for leaving a review. We are sorry to hear of your disappointment with regards to your recent purchase from Internet-Ink. Having checked your account, we note that you have not been in touch regarding any issues. However, as your cartridges are still covered by our 12 months warranty, please could we ask that you contact our customer support team on 0800 612 0874 or send us an email to support@internet-ink.co.uk with further details of the issue and your printer model number. This will enable us to look into this further for you and hopefully resolve this issue to your satisfaction. We look forward to hearing from you shortly. Kind Regards, Joana on behalf of the Internet-Ink Team

Posted 3 years ago

“Not very good. Didn't have full set of 12 inks so bought one set and was promised you would get second set soon. That was months back. Changed supplier. And never discounts on Canon inks.”

Helpful Report

Posted 3 years ago

“Great service and product the problem is they just won't leave you alone! The constant bombardment of special offers become tiresome enough to make you unsubscribe from their service but the bombardment just doesn't stop.”

Helpful Report

Posted 3 years ago

Dear Mr. Langham-Morris, Thank you for taking the time to leave us a review. It is great to hear that you are pleased with our services & products that you have purchased however, I would like to offer my sincerest apologies for any distress that may have been caused in relation to the amount of marketing emails you are receiving from us. I would like to reassure you that I have forwarded your details on to our marketing department and requested that no future emails be sent to you, to try and avoid any further annoyance from being caused. Once again, please accept my sincerest apologies for your recent experience in regards to this and if you would like to discuss this, or anything else at all further; please don't hesitate to get in touch. Our Contact Telephone number is : 0115 937 1520 Thank you. Best wishes, Kirsty H. On behalf of Internet-Ink.

Posted 3 years ago

“Paid for item with 1 to 3 day delivery. Over a week and a half and still no parcel. So ko money or parcel.”

Helpful Report

Posted 3 years ago

“Have used internet-ink for many years. Always prompt service and good prices. Never use anyone else. Phone service excellent. Bill Howell”

Helpful Report

Posted 3 years ago

“It didn't work wont buy again”

Helpful Report

Posted 3 years ago

Dear Ms Scott, Thank you for leaving a review. We are sorry to hear of your disappointment with regard to your recent purchase from Internet-Ink. Having checked your account, we note that we have not been contacted regarding any issues. However, as your cartridges are still covered by our 12 months warranty, please could we ask that you contact our customer support team on 0800 612 0874 or send us an email to support@internet-ink.co.uk with further details of the issue and the printer model number. This will enable us to look into this further for you and either provide free of charge replacement cartridges or reimburse you for the faulty items. We look forward to hearing from you shortly. Kind Regards, Joana on behalf of Internet-Ink Team

Posted 3 years ago

“My cartridges were rejected by my printer. On emailing the company I was given a reference number and assured the issue would be looked into. After 3 weeks of waiting I sent another email asking what was happening. The reply was that I would now be at the back of the queue in getting a response. I don't think I will ever get a response. I just want my money back. This is the first time I have had any issues with Internet ink but will never use them again”

Helpful Report

Posted 3 years ago

Dear Mr Lucas, Thank you for your review. Please be advised that having checked our records we cannot locate any enquiries you have sent to us. Furthermore, we respond to all emails within 1-2 working days and we would never send a message stating that you "would now be at the back of the queue in getting a response" after sending a second message to us., therefore I suspect that you may have been trying to contact a different company. Could you please contact us either by sending an email to support@internet-ink.co.uk or call the office on 0115 937 1520 to discuss this further? Thank you. Kind Regards, Joana on behalf of Internet-ink Team

Posted 3 years ago

“misleading I ordered a multi pack, assuming that I would get the same number of colour i the pack, unfortunately I received 1 blk and 3 of the other colours. Why would someone want 3 of every other colour and not black, that is clear that it was purposely misleading. This was my first order and definitely my last”

Helpful Report

Posted 4 years ago

Dear Mr Dermitzakis, Thank you for getting in touch. I have looked in to your query for you and I can confirm that the pack that you have selected and ordered is the ‘colour mixed pack’ which does contain x3 of each colour (cyan, magenta, yellow) and x1 black cartridge as specified in the product description and the accompanying image. The pack has been created on request of customers who print mainly photographs and as such require a lot of coloured ink. We do have another pack available at the same price – this is called the ‘twin pack’ which contains x2 of each colour and x4 black cartridges. If you feel the twin pack would be more beneficial to you and you would like to return x1 of each of the colour cartridges, we will happily exchange these to x3 black cartridges which in turn would make up the twin pack. If you wish to arrange return, please send us an email to support@internet-ink.co.uk quoting your order number 4882377, and we will provide an RMA number for you to use. Thank you. Kind Regards, Joana on behalf of Internet-Ink Team

Posted 4 years ago

“5 days later ...no ink ?”

Helpful Report

Posted 4 years ago

Dear Mr Moore, Thank you for getting in touch. Having looked in to this for you, I can confirm that your order was successfully received on Wednesday 1st April 2020, and you had selected our free delivery service, the order was dispatched on Thursday 2nd April 2020 via Royal Mail 1st Class postal service, therefore while under normal circumstances we would expect this to have arrived with you by now as such deliveries are usually make in 1-3 working days, given the current on-going situation with COVID-19, we are aware that there are currently some delays within the postal system which may have affected your order. Hopefully it won’t be long before your order arrives, but please rest assured that I have noted this down on our system, therefore if you do need to contact us again in a few days’ time, we will have a record of this. To ensure timely response, please send us an email to support@internet-ink.co.uk or give us a call on 0115 937 1520. Moving forwards, if you ever require your ink cartridges urgently in the future – I would advise to add our ‘Priority Dispatch Service’ at the check-out, this service costs just 99p, but ensures that your order jumps the queue in our dispatch department and when the order has been placed before 3pm Monday-Thursday, or 12pm Friday – your order will be shipped the same day ensuring that you receive this order as soon as possible. Best wishes & Stay safe. Joana on behalf of Internet-Ink Team

Posted 4 years ago

“Ordered 12th February for next day delivery but not received as yet.”

Helpful Report

Posted 4 years ago

Dear Ms. McLachlan, Thank you for your review. It is disappointing to hear your order had been delayed, however upon checking the notes left on the order I note that you have been in touch with us since and that the goods have now been received. I understand that the delay was caused by the postal service which was late in delivering, however, I would just like to advise you that if you require your ink cartridges urgently in future, you can add our ‘Priority Dispatch Service’ at the check-out, this service costs just 99p, but ensures that your order jumps the queue in our dispatch department and when the order has been placed before 3pm Monday-Thursday, or 12pm Friday – your order will be shipped the same day ensuring that you receive this order as soon as possible. We sincerely hope that you are satisfied with the cartridges purchased from Internet-Ink and that you will continue using us for any future orders you may wish to place. Finally, would you be so kind as to revise your 1-star review to reflect your experience after contacting us? However, if you feel that this issue hasn't been resolved to your satisfaction, please simply send us an email to support@internet-ink.co.uk or give us a call on 0871 288 4549 to discuss this further. Best wishes, Joana on behalf of Internet-Ink Team

Posted 4 years ago

“The cartridges were very cheaply priced, and arrived quickly but.... broke my printer. This is the second time that using cheap non-brand ink has broken a printer so, for me, never again!”

Helpful Report

Posted 4 years ago

Dear Mr El-Ayoubi, Thank you for getting in touch. We are sorry to hear your Kodak machine has developed a fault, however, having looked into this for you, I can see that you hadn’t contacted us at the time that the issue was experienced and the reason I mention this is because we offer a 12 month warranty on all of the products that we sell therefore had you contacted us, we would have most likely been able to resolve the issues that you had experienced and if this wasn’t possible we would have found a way to resolve this to your satisfaction. With the above being said, I would still really like to rectify your previous experience therefore please could I ask if you still have the cartridges if question? Please could you also confirm the exact error that occurred at the time of use and any steps you may have taken to rectify the error. Please contact us either on 0871 288 4549 or send us an email to support@internet-ink.co.uk quoting your order number 4868032. As soon as the above information has been received, we will hopefully be able to assist you further and resolve the issues that you had experienced. Thank you. Best wishes, Joana on behalf of Internet-ink

Posted 4 years ago

“Unable to use your compatible inks on my printer despite several 'solutions ' which I tried.”

Helpful Report

Posted 4 years ago

To Our Valued Customer, Thank you for leaving a review. We are sorry to hear of your disappointment with regards to your recent purchase from Internet-Ink. Having checked your account we note that we have not been contacted regarding any issues. However, as your cartridges are still covered by our 12 months warranty please could we ask that you contact our customer support team on 0800 612 0874 or send us an email to support@internet-ink.co.uk with further details of the issue and the printer model number. This will enable us to look into this further for you and either provide free of charge replacement cartridges or reimburse you for the faulty items. We look forward to hearing from you shortly. Kind Regards, Kirsty on behalf of Internet-Ink Team

Posted 4 years ago

Internet-Ink is rated 4.8 based on 17,037 reviews