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Infinity Motorcycles Reviews

4.8 Rating 8,761 Reviews

94 %

of reviewers recommend Infinity Motorcycles

Company Reviews

Product Reviews

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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0800 130 3377

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Infinity Motorcycles 5 star review on 2nd March 2024

Infinity Motorcycles 5 star review on 20th February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 22nd January 2024

Infinity Motorcycles 5 star review on 22nd January 2024

65

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shop in Southampton is excellent. Online not so good. Jacket arrived but package was damaged and barely covered a very expensive jacket”

Posted 5 years ago

“Few times the package was damaged, looks like someone already used the item. Which is not a big issue, but still weird.”

Posted 5 years ago

Hi Ilja, Thank you for taking the time to leave us a review. I apologise for the conditions your items were packaged and shipped to you. We aim for every item we send to be packaged securely and carefully to ensure you receive your purchase in the best condition, and I'm sorry we weren't able to deliver on this. I will relay your feedback onto our packing and shipping team to reduce instances such as these, and we hope you are more satisfied with future orders with us. If you have any further questions or feedback, you can comment on here or you can email us at reviews@infinitymotorcycles.com. Kind regards, Jonah

Posted 5 years ago

“They need to get communication between accounts and sales team sorted, shouldn’t be down to customer to chase. Apart from this the service was good.”

Posted 5 years ago

Hi, We sincerely apologise for the issues you experienced shopping with us. We value your feedback and would like to do whatever we can to improve our services anyway we can. We try to uphold 100% accuracy on our stock levels at all times. However, with the large number of products we have available, as well as the demand for popular items at times exceeding our expectations, there are occasions where we experience an inventory shortage, or an item becomes discontinued without our knowledge. This was the case with your order, and the size you ordered was unavailable for us to provide you. We understand that we have let you down, and for that, we apologise profusely and would like to do whatever we can to appease you. If you have any further issues, please do not hesitate to contact us on reviews@infinitymotorcycles.com. Kind regards, Jonah

Posted 5 years ago

“Ok”

Posted 5 years ago

Hi, Thank you for leaving us a review. We're sorry you were not entirely satisfied with your experience shopping with us. We value your feedback and would like to do whatever we can to improve our services anyway we can. What can we do to improve our services, and provide you with a better overall experience? You can leave us your feedback here, or you can email us at info@infinitymotorcycles.com Kind regards, Jonah

Posted 5 years ago

“I did not get my order in time”

Posted 5 years ago

Hi Zoltan, Thank you for taking the time to leave us a review; your feedback goes a long way in providing the best possible service to loyal customers such as yourself. I believe you made your order on Saturday, December 22nd? Due to circumstances out of our control, we were unable to get your order out to you earlier. This was because we needed to order the item from our suppliers, who were closed from December 21st until January 2nd. This meant the earliest we could deliver your item was January 4th. I do understand we did not deliver on our advertised delivery time of 2 to 3 working days, and for this, we sincerely apologise, however, we did warn our customers that any purchases made after December 21st will not be delivered before Christmas. Going forward, we will take preventative measures to reduce instances like this from happening again in the future, and I can only apologise again for the delay in your order. If you have any further concerns, please do not hesitate to contact us on 0800 130 3377 or you can respond to me on here or by emailing reviews@infinitymotorcycles.com. Kind regards, Jonah

Posted 5 years ago

“The buying experience was absolutely straight forward and the delivery very quick. Unfortunately the item was a Xmas gift and I was very disappointed to have it returned to me, the gift had already been sent out and returned to infinity before as a faulty item, and was sent out mistakenly to me as new. This I could see was a mistake, but it could have been handled better. I am in retail myself and if this had happened to us we would have replaced the item immediately and collected the faulty item at the same time. I realise we all have different systems, but I feel you lost an important opportunity to show just how good you are at customer service. Regards Jeff”

Posted 5 years ago

“Order was received in a timely manner albeit with a different colour jean from what I ordered. I called and the team tried to help but could not change the order to the right colour, but I decided to keep the delivered jeans, because they were priced really cheap”

Posted 5 years ago

Hi Douglas, I apologise for the issues you experienced shopping with us. We really value your feedback and would like to do whatever we can to improve our services. I apologise profusely for the lack of response on our end for the return you wanted to process. This was likely due to the heavy correspondence we experienced over the festive period and we never got back to you. The issues with your product was a result of a picking error, which we apologise profusely for. I have informed our packing team of the error and will take preventative measures to limit issues such as these in future. That aside, we hope you are satisfied with the jeans you decided to keep. Please let me know if there is anything else we can do for you. You can respond to this message here or by emailing reviews@infinitymotorcycles.com. Kind regards, Jonah

Posted 5 years ago

“Service was ok nothing exceptional”

Posted 5 years ago

Hi Agata, Thank you for leaving us a review. We're sorry you were not completely satisfied with your experience shopping with us. We really value your feedback and would like to do whatever we can to improve our services going forward. What could we improve on so we can provide you with a better overall experience? You can leave us your feedback here, or you can email us at reviews@infinitymotorcycles.com. Kind regards, Jonah

Posted 5 years ago

“Excellent service thanks for”

Posted 5 years ago

Hi Gary, Thank you for taking the time to leave us a review. We're glad to hear you were happy with the service we offered you; we value your feedback and seek to do whatever we can to improve the shopping experience for loyal customers such as yourself. What can we do to improve our services? You can leave us your feedback here, or you can email us at info@infinitymotorcycles.com. Kind regards, Jonah

Posted 5 years ago

“The in-shop staff were really really good. I'd give them 10/10 . ..They gave me a plastic loyalty card to use online, but using/activating the card and making use of the discount codes, was a long-winded pain in the ass, and involved me having to phone the store to work out how to transact the online discount online (which involved an email that had been sent but gone in to my spam box without me knowing). In view of this I would set up the online bit whilst in store whilst the customer is there, so that they can seamlessly uses online offline from there on in.”

Posted 5 years ago

“was fine.”

Posted 5 years ago

“Did not get helmet on time otherwise you would of got 5 star”

Posted 5 years ago

Hi David, Thank you for taking the time to leave us feedback on your recent order. I apologise for the delay in receiving your order. While the item you ordered was listed as next-day, our estimated delivery date was later than expected due to the location of the item. Your item was sent from our Christchurch store and was predicted for a few days later than initially expected. We take your feedback very seriously and would like to do whatever we can to improve our services for future experiences. We extend our fullest apologies for the experience you received with your order and would like to do whatever we can to appease you. If you have any further issues or concerns regarding your order, please do not hesitate to contact me on jonah@infinitymotorcycles.com. Kind regards, Jonah

Posted 5 years ago

“Check manufacture dates of helmets offered in sales”

Posted 5 years ago

“your response.”

Posted 5 years ago

Hi Chris, Thank you for leaving us a review. We're sorry you were not entirely satisfied with your experience shopping with us. We value your feedback and would like to do whatever we can to improve our services anyway we can. What can we do to improve our services, and provide you with a better overall experience? You can leave us your feedback here, or you can email us at info@infinitymotorcycles.com Kind regards, Jonah

Posted 5 years ago

“2 packages turned up separately without communication. I had to phone to find out where the missing item was.”

Posted 5 years ago

Hi, Thank you for taking the time to leave feedback on your recent shopping experience. We are sorry to hear you were not entirely satisfied shopping with us. The items in question were dispatched from two different locations: our online department and York store. As we did not have the two items in the same location, we sent you the items separately in order to get your order dispatched for arrival with you as soon as possible. We apologise for not informing you of this within a reasonable timeframe. We will address your feedback so future experiences you have with us will be smoother, but if you have any further concerns, please do not hesitate to contact us on 0800 130 3377 or email us at info@infinitymotorcycles.com. Kind regards, Jonah

Posted 5 years ago

“Order as received was missing Pinlock, breath guard, silicone oil and instructions etc. Nothing in the advertising said they would be missing. However, a request for the missing parts was dealt with promptly and efficiently. Thanks”

Posted 5 years ago

“The product was good quality, arrived on time and pricing was fair. The problem was that we were given an incorrect voucher, we’re told by email they would let us know of any problems when it gets dispatched two days after it was dispatched. First few emails had no name so no point of contact. Shop staff are always great. Best customer service around.”

Posted 5 years ago

“Prompt service & delivery”

Posted 5 years ago

Hi Jim, Thank you for taking the time to leave us a review. We're glad to hear you were happy with the service and delivery we offerd you; we value your feedback and would like to do whatever we can to improve the shopping experience for loyal customers such as yourself. What can we do to improve our services? You can leave us your feedback here, or you can email us at info@infinitymotorcycles.com Kind regards, Jonah

Posted 5 years ago

“Delivery was late. I had to phone to check on the progress of my order. The assistant was helpful and gave me another delivery date. It was then delivered on that date. Still a week later than dele very date when I purchased item”

Posted 5 years ago

Hi Alexander, Thank you for leaving us a review; we're constantly looking to improve your experience shopping with us, and your feedback will go a long way to providing the best possible service to loyal customers such as yourself. We would like to extend our fullest apologies for the experience you received with your order. The product you ordered had a delivery date of 3 to 5 working days which was subject to change, but unfortunately, it took a little longer to be sent to you for delivery. We understand your disappointment in this regard, and we apologise profusely. This will be addressed so future experiences you have with us will be smoother, but if you have any further concerns, please do not hesitate to contact us on 0800 130 3377 or email us at info@infinitymotorcycles.com. Kind regards, Jonah

Posted 5 years ago

“Placing the order was simple. Product arrived intact and on time. The polish however is rubbish and does not remove minor surface scratches as described.”

Posted 6 years ago

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Infinity Motorcycles is rated 4.8 based on 8,761 reviews