Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Address: 153 Lynchford Rd, Farnborough, Hampshire
Rating: 4.75

4.8 Rating 9,444 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

Visit Website

Phone:

0800 130 3377

Email:

Katie Kingham

Location:

153 Lynchford Rd,
Farnborough
Hampshire
GU14 6HG

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Infinity Motorcycles 5 star review on 3rd October 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The home address and the billing address were one and the same,yet someone took to change the delivery docket address to one directly opposite my residence As a result despite numerous call the previous evening to ups failed to get it delivered. Call to infinity at noon delivery day ended in I doing 50 miles to collect from ups depot in shannon,despite my offer to pick it up there the morning of delivery as I was in Shannon that morning. What an unnecessary mess. Ups blame infinity for raising the incorrect delivery document sent to them. Special offer wasted in milage”

Helpful Report

Posted 7 years ago

Hi Christopher, Thank you for taking the time to leave us a review. I apologise for the incorrect address being used to ship your parcel. We will work harder to ensure mistakes like this do not happen again in the future. This information will go to the logistics team to make sure we can prevent anything like this happening moving forward. If you have any questions or further feedback to leave us, you can comment here or email us at reviews@infinitymotorcycles.com Kind Regards, Tom

Posted 7 years ago

“Prompt delivery and ordering process was very clear. The big discount offset the fact one of the locking mechanisms appears to be broken - presumably because it is an old model of which one of the boots was probably on display at some point. I couldn’t be bothered to go through the process to send them back.”

Helpful Report

Posted 7 years ago

Hi Aidan, I apologise for the issues regarding the item you ordered. We operate a 90 days returns policy, so if the boots you received were faulty, our returns and warranties team can assist in getting a replacement pair to you. Can you please email us at returns@infinitytmotorcycles along with images showing the fault, so our team can investigate the problem and send you a free returns label? Kind regards, Jonah

Posted 7 years ago

“Goods ok, delivery fine but they sign you up to club infinity and promise money off future purchases. As of yet I have received nothing and can find no info about any points credited to me on the website.”

Helpful Report

Posted 7 years ago

Hi Tony, Thank you for your feedback, and hope that you are enjoying your items. Regarding Club Infinity, you earn reward points every time you shop that goes towards vouchers for you to use in-store or on our website. For every 1000 points you earn, you earn a £10 voucher to be sent at the end of that month to your email inbox. If you have not received this, this may be because the voucher was sent to a different email inbox of yours or it may have ended up in your spam folder. I've had a look into your account and can see you have earned a voucher for your recent purchase, which I will send to you privately. If there is anything else our loyalty team can help you with, you can contact them on the club@infinitymotorcycles.com email address found on the back of your card. Kind regards, Jonah

Posted 7 years ago

“MC Problems ment having to order 3 times.. Visa Card worked 1st time”

Helpful Report

Posted 7 years ago

Hi Nicholas, I’m sorry for the issues you suffered with payment. We aim to do whatever we can to improve our buying processes so your experience with us is as seamless and difficulty-free as possible. I’m glad you were able to make your order, but can I ask that you email us on info@infinitymotorcycles.com so we can grab some more information from you to find a solution? Kind regards, Jonah

Posted 7 years ago

“Not much good if they don't sell bulbs for the items they sell pretty poor as faulty bulbs when I bought them took 5days to source them”

Helpful Report

Posted 7 years ago

Hi, We’re sorry you were unhappy with the item you purchased. We understand your disappointment and would like to do whatever we can to improve our services. I apologise profusely that the item arrived with you in a faulty condition; this occurs on rare occasions as we are unable to test products when they are sent to us by our supplier, before shipping it to you. I have spoken with our Returns & Warranties team, and I don't believe you have made contact with them? As the item you ordered was faulty, you were entitled to use our 90 days returns policy to get your item replaced. Had you been in contact, our team would have been happy to arrange a replacement. If you have any further issues, please do not hesitate to contact us on info@infinitymotorcycles.com Kind regards, Jonah

Posted 7 years ago

“Gear is very good however the delivery was poor, arrived two weeks after the delivery date.”

Helpful Report

Posted 7 years ago

“Shop in Southampton is excellent. Online not so good. Jacket arrived but package was damaged and barely covered a very expensive jacket”

Helpful Report

Posted 7 years ago

“Few times the package was damaged, looks like someone already used the item. Which is not a big issue, but still weird.”

Helpful Report

Posted 7 years ago

Hi Ilja, Thank you for taking the time to leave us a review. I apologise for the conditions your items were packaged and shipped to you. We aim for every item we send to be packaged securely and carefully to ensure you receive your purchase in the best condition, and I'm sorry we weren't able to deliver on this. I will relay your feedback onto our packing and shipping team to reduce instances such as these, and we hope you are more satisfied with future orders with us. If you have any further questions or feedback, you can comment on here or you can email us at reviews@infinitymotorcycles.com. Kind regards, Jonah

Posted 7 years ago

“They need to get communication between accounts and sales team sorted, shouldn’t be down to customer to chase. Apart from this the service was good.”

Helpful Report

Posted 7 years ago

Hi, We sincerely apologise for the issues you experienced shopping with us. We value your feedback and would like to do whatever we can to improve our services anyway we can. We try to uphold 100% accuracy on our stock levels at all times. However, with the large number of products we have available, as well as the demand for popular items at times exceeding our expectations, there are occasions where we experience an inventory shortage, or an item becomes discontinued without our knowledge. This was the case with your order, and the size you ordered was unavailable for us to provide you. We understand that we have let you down, and for that, we apologise profusely and would like to do whatever we can to appease you. If you have any further issues, please do not hesitate to contact us on reviews@infinitymotorcycles.com. Kind regards, Jonah

Posted 7 years ago

“Placing the order was simple. Product arrived intact and on time. The polish however is rubbish and does not remove minor surface scratches as described.”

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Posted 8 years ago

“Ok”

Helpful Report

Posted 7 years ago

Hi, Thank you for leaving us a review. We're sorry you were not entirely satisfied with your experience shopping with us. We value your feedback and would like to do whatever we can to improve our services anyway we can. What can we do to improve our services, and provide you with a better overall experience? You can leave us your feedback here, or you can email us at info@infinitymotorcycles.com Kind regards, Jonah

Posted 7 years ago

“I did not get my order in time”

Helpful Report

Posted 7 years ago

Hi Zoltan, Thank you for taking the time to leave us a review; your feedback goes a long way in providing the best possible service to loyal customers such as yourself. I believe you made your order on Saturday, December 22nd? Due to circumstances out of our control, we were unable to get your order out to you earlier. This was because we needed to order the item from our suppliers, who were closed from December 21st until January 2nd. This meant the earliest we could deliver your item was January 4th. I do understand we did not deliver on our advertised delivery time of 2 to 3 working days, and for this, we sincerely apologise, however, we did warn our customers that any purchases made after December 21st will not be delivered before Christmas. Going forward, we will take preventative measures to reduce instances like this from happening again in the future, and I can only apologise again for the delay in your order. If you have any further concerns, please do not hesitate to contact us on 0800 130 3377 or you can respond to me on here or by emailing reviews@infinitymotorcycles.com. Kind regards, Jonah

Posted 7 years ago

“The buying experience was absolutely straight forward and the delivery very quick. Unfortunately the item was a Xmas gift and I was very disappointed to have it returned to me, the gift had already been sent out and returned to infinity before as a faulty item, and was sent out mistakenly to me as new. This I could see was a mistake, but it could have been handled better. I am in retail myself and if this had happened to us we would have replaced the item immediately and collected the faulty item at the same time. I realise we all have different systems, but I feel you lost an important opportunity to show just how good you are at customer service. Regards Jeff”

Helpful Report

Posted 7 years ago

“Order was received in a timely manner albeit with a different colour jean from what I ordered. I called and the team tried to help but could not change the order to the right colour, but I decided to keep the delivered jeans, because they were priced really cheap”

Helpful Report

Posted 7 years ago

Hi Douglas, I apologise for the issues you experienced shopping with us. We really value your feedback and would like to do whatever we can to improve our services. I apologise profusely for the lack of response on our end for the return you wanted to process. This was likely due to the heavy correspondence we experienced over the festive period and we never got back to you. The issues with your product was a result of a picking error, which we apologise profusely for. I have informed our packing team of the error and will take preventative measures to limit issues such as these in future. That aside, we hope you are satisfied with the jeans you decided to keep. Please let me know if there is anything else we can do for you. You can respond to this message here or by emailing reviews@infinitymotorcycles.com. Kind regards, Jonah

Posted 7 years ago

“Service was ok nothing exceptional”

Helpful Report

Posted 7 years ago

Hi Agata, Thank you for leaving us a review. We're sorry you were not completely satisfied with your experience shopping with us. We really value your feedback and would like to do whatever we can to improve our services going forward. What could we improve on so we can provide you with a better overall experience? You can leave us your feedback here, or you can email us at reviews@infinitymotorcycles.com. Kind regards, Jonah

Posted 7 years ago

“Excellent service thanks for”

Helpful Report

Posted 7 years ago

Hi Gary, Thank you for taking the time to leave us a review. We're glad to hear you were happy with the service we offered you; we value your feedback and seek to do whatever we can to improve the shopping experience for loyal customers such as yourself. What can we do to improve our services? You can leave us your feedback here, or you can email us at info@infinitymotorcycles.com. Kind regards, Jonah

Posted 7 years ago

“The in-shop staff were really really good. I'd give them 10/10 . ..They gave me a plastic loyalty card to use online, but using/activating the card and making use of the discount codes, was a long-winded pain in the ass, and involved me having to phone the store to work out how to transact the online discount online (which involved an email that had been sent but gone in to my spam box without me knowing). In view of this I would set up the online bit whilst in store whilst the customer is there, so that they can seamlessly uses online offline from there on in.”

Helpful Report

Posted 7 years ago

“was fine.”

Helpful Report

Posted 7 years ago

“Did not get helmet on time otherwise you would of got 5 star”

Helpful Report

Posted 8 years ago

Hi David, Thank you for taking the time to leave us feedback on your recent order. I apologise for the delay in receiving your order. While the item you ordered was listed as next-day, our estimated delivery date was later than expected due to the location of the item. Your item was sent from our Christchurch store and was predicted for a few days later than initially expected. We take your feedback very seriously and would like to do whatever we can to improve our services for future experiences. We extend our fullest apologies for the experience you received with your order and would like to do whatever we can to appease you. If you have any further issues or concerns regarding your order, please do not hesitate to contact me on jonah@infinitymotorcycles.com. Kind regards, Jonah

Posted 8 years ago

“Check manufacture dates of helmets offered in sales”

Helpful Report

Posted 8 years ago

Infinity Motorcycles is rated 4.8 based on 9,444 reviews