Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,937 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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Phone:

0800 130 3377

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Infinity Motorcycles 5 star review on 18th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was good quality, arrived on time and pricing was fair. The problem was that we were given an incorrect voucher, we’re told by email they would let us know of any problems when it gets dispatched two days after it was dispatched. First few emails had no name so no point of contact. Shop staff are always great. Best customer service around.”

Helpful Report

Posted 7 years ago

“Prompt service & delivery”

Helpful Report

Posted 7 years ago

Hi Jim, Thank you for taking the time to leave us a review. We're glad to hear you were happy with the service and delivery we offerd you; we value your feedback and would like to do whatever we can to improve the shopping experience for loyal customers such as yourself. What can we do to improve our services? You can leave us your feedback here, or you can email us at info@infinitymotorcycles.com Kind regards, Jonah

Posted 7 years ago

“Delivery was late. I had to phone to check on the progress of my order. The assistant was helpful and gave me another delivery date. It was then delivered on that date. Still a week later than dele very date when I purchased item”

Helpful Report

Posted 7 years ago

Hi Alexander, Thank you for leaving us a review; we're constantly looking to improve your experience shopping with us, and your feedback will go a long way to providing the best possible service to loyal customers such as yourself. We would like to extend our fullest apologies for the experience you received with your order. The product you ordered had a delivery date of 3 to 5 working days which was subject to change, but unfortunately, it took a little longer to be sent to you for delivery. We understand your disappointment in this regard, and we apologise profusely. This will be addressed so future experiences you have with us will be smoother, but if you have any further concerns, please do not hesitate to contact us on 0800 130 3377 or email us at info@infinitymotorcycles.com. Kind regards, Jonah

Posted 7 years ago

“Placing the order was simple. Product arrived intact and on time. The polish however is rubbish and does not remove minor surface scratches as described.”

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Posted 7 years ago

“Ordered several items that don’t seem to be in stock although they were all displayed online as being available. Had to call a few days later to find out what was going on and it is when someone looked into the order that I was told that nothing was available! One item was even discontinued! Anyway the team tried to make it up by offering a small voucher...nice, but in all rather poor service. Still haven’t received any of the items and I ordered over 2 weeks ago...”

Helpful Report

Posted 7 years ago

Hi Corinne, Thank you for taking the time to leave us feedback on your recent order. We apologise for the experience you received shopping with us. We try to maintain 100% accuracy on our stocking levels, however, with the sheer volume of products we have available for sale, and at times when the demand for popular items exceed our expectations, some stock may be depleted. We understand that as a loyal customer, you expect to receive a purchase within a timely manner. We understand that we have let you down, and for that, we sincerley apologise. I have relayed your feedback to our logistics and customer services team to implement preventative measures to make sure that this does not happen again. Kind regards, Jonah

Posted 7 years ago

Infinity Motorcycles is rated 4.7 based on 8,937 reviews