The in-shop staff were really really good. I'd give them 10/10 . ..They gave me a plastic loyalty card to use online, but using/activating the card and making use of the discount codes, was a long-winded pain in the ass, and involved me having to phone the store to work out how to transact the online discount online (which involved an email that had been sent but gone in to my spam box without me knowing). In view of this I would set up the online bit whilst in store whilst the customer is there, so that they can seamlessly uses online offline from there on in.