Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Address: 153 Lynchford Rd, Farnborough, Hampshire
Rating: 4.75

4.8 Rating 9,443 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

Visit Website

Phone:

0800 130 3377

Email:

Katie Kingham

Location:

153 Lynchford Rd,
Farnborough
Hampshire
GU14 6HG

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Infinity Motorcycles 5 star review on 3rd June 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The online experience hasn't been the best. I ordered 2 pairs of jeans & paid instantly, had to chase them up when nothing was happening to find out they couldn't get one of the pairs so they asked what I wanted to do, I asked for a refund & to post the other pair out. They sent another email a few days later confirming refund & did I want the other pair posting?? I had already told them that so they missed the post again, I eventually got them but they were unsuitable so I took them back to our local store (who are always exceptionally great) who would arrange a refund through the online service I bought them from, however a week later & I'm still waiting for it. In summary, I won't order online again but will continue to visit the store where the service & staff are fabulous.”

Helpful Report

Posted 6 years ago

Hi Kim, We apologise for the mixed experience you've had shopping with us. I have spoken to the customer service member in question in order to further understand the situation. Regarding your order, you purchased two pairs of jeans, one of which we ordered from our supplier, and the other we found out only after the sale, was currently unavailable with another supplier. We were waiting for the first pair of jeans to arrive with us here and to inform you of the second pair's availability before we dispatched your order. As for the email, we replied to your initial email on Friday 5th June at 10:00 am to inform you that the second pair of jeans were unavailable, and asked whether you would like the first pair to be dispatched to you that day. We received your reply at 4:30 pm that day, which would've been too late to dispatch your jeans that day, and we planned to dispatch your order the following Monday. On Monday, 8th June, we sent you another email to confirm whether you would like the jeans to be dispatched that day. The reason we asked you again whether to dispatch your order was to confirm you were happy with this decision. When there is a change to a customer order, we need to receive confirmation from yourself before we do anything else to ensure that you are happy with the changes and for us to continue with the order or cancel it. We're sorry for the confusion with this, and for selling you the other jeans while they were unavailable with our supplier. Our stock feed with that supplier was not up to date and we were unaware that it was out of stock, so I can only apologise for this mistake. We're happy you were pleased with the service you received with our York store, but please be assured that our online team have done everything possible to ensure you receive your order and are happy with it, and if you were to order with us again, we will do whatever we can to appease you. Kind regards, Jonah

Posted 6 years ago

“Ordered 20th May and it said that the item was expected 11th June. Rang Infinity on 12th June to ask where it was. They said I would probably get it by the end of the following week. I received on 18th June. Pleased with item. Not used yet as its a mesh jacket and it was raining today when I went out on the bike. First notification as to when I would get it was a text from Parcelforce on 17th June swiftly followed by an email from Infinity to say it had been despatched. Further email from Parcelforce on 18th with estimated delivery time. (actually delivered about 15 mins earlier than estimate). Well packaged. Overall reasonably happy, but would have benefitted from an email to say it wouldn't be arriving on 11th June and when it would be coming.”

Helpful Report

Posted 6 years ago

Hi Mervyn, We appreciate your feedback and apologise for the delay with your order. The jacket you ordered was under a Special Order from our supplier, to be delivered within 2 to 3 weeks of your order on May 20th. While we provided you with an expected date of June 11th, unfortunately, due to the current pandemic, we have experienced occasional delays from our suppliers when receiving items, and in your case, the supplier in question is situated overseas in Germany, and so took a bit longer to be delivered to us. The jacket arrived with us on June 17th and we quickly dispatched this to you, but we apologise for not notifying you of the delay. It was difficult to predict when your item would've arrived with us given the current situation, but the next notification you would've received would have been from ourselves when we dispatched your order. Regardless of this, we are pleased you are happy with your item, and we will take your feedback on board. Normally we would notify you if there was a delay with your order because of our supplier, however, because the delay was caused by the process of importing your item from Germany to the UK, we didn't know if or how long your item was postponed for. As we slowly adjust to this new way of operating under COVID-19, we will soon return to some form of normality where we can predict when overseas orders will arrive with us. Kind regards, Jonah

Posted 6 years ago

“The recent purchase of a crash helmet was fine. However, I never received an explanation of why a previous purchase of a Dainese jacket at your Southampton store didn’t credit me with any points on the Infinity card that was issued to me at the time. The card seems to be useless and won’t encourage me to shop at infinity in future.”

Helpful Report

Posted 6 years ago

“Delivery of the boots I ordered was a little slower than usual but that's ok in the circumstances. I was surprised that there was no label or form to facilitate returning them if they didn't fit. Fortunately I think they do.”

Helpful Report

Posted 6 years ago

Hi Alexander, Thank you for taking the time to leave us a review and I hope you are happy with your boots! We appreciate your patience during these uncertain times, as we've been experiencing some delays to orders to elements that are out of our control. As for returns, we don't supply anything physically alongside your order so as to minimise paper, however, if you do require a return/exchange of your order, we would be happy to assist. We provide 90 days to return any items you've purchased from us (provided they are in new condition with labels and unworn on the bike), and you can arrange a return with us free of charge by contacting info@infinitymotorcycles.com. Kind regards, Jonah

Posted 6 years ago

“My order is on a back order and I’m still waiting. I’m being updated so hopefully won’t have too much longer to wait.”

Helpful Report

Posted 6 years ago

“if i tell you how i feel about the product, whats in it for me?”

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Posted 6 years ago

“Still haven't received my textile trousers that I ordered. When will I be receiving this item?”

Helpful Report

Posted 6 years ago

Hi Mark, I sincerely apologise for the delay in your order. The complication with your order is from the supplier of your item, which has been closed since the beginning of COVID-19. However, they will reopen on Monday to dispatch orders, so you should receive your order late next week. I extend our apologies again for this - please contact our team on info@infinitymotorcycles.com if you want any further information on your order. Kind regards, Jonah

Posted 6 years ago

“Took two weeks to get the item and it was despatched the day after I chased it up. Not the normal service so probably a blip”

Helpful Report

Posted 6 years ago

“they forgot to dispatch my order but soon rectified the problem when notified”

Helpful Report

Posted 6 years ago

Hi David, We sincerely apologise for the delay in your order. We try to dispatch every order as accurately and as soon as possible, however due to an admin error, there was a delay in shipping your order. I apologise for this, and would like to do whatever we can to appease you. If you need anything else from us, please do not hesitate to contact us here on 0800 130 3377 or email info@infinitymotorcycles.com. Kind regards, Jonah

Posted 6 years ago

“I ordered a pair of bike boots online that it said were in stock. Got an email the next day to say they were now out of stock. Had to order a different pair. Not great service.”

Helpful Report

Posted 6 years ago

Hi Andrew, I'm sorry we did not have the boots you ordered in stock. We try to maintain 100% accuracy on our stock levels at all times, however with the sheer amount of products we have available for sale, there are times where we experience an inventory shortage, or an item becomes discontinued without our knowledge. In instances such as this, we try to contact you as soon as possible to rectify the stocking error and try to find the most appropriate replacement for you. If you have any questions or concerns about your order or another in future, you can call us on 0800 130 3377 or email us at info@infinitymotorcycles.com, and we'll do whatever we can to help. Kind regards, Jonah

Posted 6 years ago

“Product ordered was very god for the price Order process was easy Delivery was over a week later than the estimated delivery date I emailed the query to infinity and never received a response”

Helpful Report

Posted 6 years ago

Hi, We sincerely apologise for the delay in your order. We try to maintain full accuracy in the information we provide our customers, and our delivery dates are subject to change under certain circumstances i.e. supplier issues. We understand your disappointment and will do whatever we can to appease you. As for your query, I apologise if we didn't respond to your email. Our customer service team are usually quick to respond to queries directed to info@infinitymotorcycles.com or are available on 0800 130 3377 should you have another issue in future. Kind regards, Jonah

Posted 6 years ago

“Good prices and products but communication and delivery timescales were unacceptable.”

Helpful Report

Posted 6 years ago

“Delivery took more than two weeks”

Helpful Report

Posted 6 years ago

“The staff were really keen to help, which is great. And they offered some information that I found really helpful and guided me to a choice that I was happy with. On the other hand, I felt that the staff we a tad pushy. This is the second time that I’ve experienced this in this store. I was moved to more expensive items, and when I returned something the staff seemed a bit off about it. This all could be because they were trying to get me better kit to suit my needs, but it happens that it costs more. And could be that they were genuinely disappointed that I returned something. However I don’t whole heartedly believe that. All said, I would shop there again, but would lean towards buying online for cheaper prices and less pushyness.”

Helpful Report

Posted 6 years ago

“The order I received was not what I should of gotten it didnt have straps with it and the bottom looked like it was used I took it to my local infinity motorcycles and they told me that that particular item had been discontinued 1 year previously so I shouldn't of even received it anyway the member of staff was annoyed that I had gotten it and asked me if I would like to pick out another one to replace that item he then said the only thing he could do with the item I returned was to bin it so in all I am not impressed with the online section but with the staff in my local infinity motorcycles in york by the way I am extremely happy they care a great deal about their customers and advise them as best they can I got a helmet from them a few years ago but the one I wanted didnt fit right and I ended up saving money and got one that did fit perfectly because of a great team”

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Posted 6 years ago

“Items took a lot longer than expected to arrive.”

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Posted 6 years ago

“Happy with product, spoke with staff in store and they were extremely helpful also. Disappointed with online ordering, free next day delivery ended up being 10 days!”

Helpful Report

Posted 7 years ago

Hello there, I'm very glad to hear you are happy with the product you ordered from us, and that the in store staff were able to assist you with your purchase. Apologies for the delay in shipping your item through the online department. We offer free next day delivery on as many products as we can, but unfortunately if an item is out of stock with us and we have to order it from the supplier it can sometimes extend the time taken to get the item to the customer. I hope this helps explain why it took us a bit more time to get your item to you, and I hope you use us in the future for your purchases! Thanks Tom

Posted 7 years ago

“Seems like a good company and were pretty prompt with my order. However, my Cardo JBL speakers came without a QR code or instructions on how to apply it (if it was there!). I used their feedback form to highlight my problem, left my email address, and heard nothing back. Since then I have been trying to get support from Cardo but they don't appear to be able to supply me with a working code. So, although the speakers work in their basic configuation, I am unable to set or use the audio profiles which makes them a very expensive set of speakers for my crash helmet. Perhaps this review may initiate more response than their feedback form!”

Helpful Report

Posted 7 years ago

Hi Robert, I'm sorry you've been having a problem with the Cardo speakers you ordered. Unfortunately, we have not received contact from you, but we're happy to help wherever we can. If you email my colleague at mike.spinks@infinitymotorcycles.com, my colleague Mike can swiftly look into this for you. Kind regards, Jonah

Posted 7 years ago

“Address on package was incomplete resulting in a delay in delivery”

Helpful Report

Posted 7 years ago

Hi Peter We're sorry for the issues surrounding your recent shopping experience with us. Your feedback is necessary for improving the shopping experience and providing the best service possible to customers such as yourself. This must have been an error on our side when processing your order, and I can only apologise profusely for this. I will pass your feedback onto our sales department and do whatever we can to improve our services to minimise instances such as this in future. If there is anything more I can do for you, please contact us on info@infinitymotorcycles.com or call us on 0800 130 3377. Kind regards, Jonah

Posted 7 years ago

“Disappointed with the delivery date”

Helpful Report

Posted 7 years ago

Hi Ian, Thank you for taking the time to review your recent shopping experience with us. Your feedback is necessary for improving the shopping experience and providing the best service possible to customers such as yourself. We're sorry that the delivery date of your order was later than expected. We try to maintain full accuracy in the information we provide our customers, but our delivery dates are subject to change under certain circumstances i.e. courier or supplier issues, but understand your disappointment and will do everything we can to minimise delays as much as possible. Again we extend our fullest apologies and would like to do whatever we can to appease you. Kind regards Jonah

Posted 7 years ago

Infinity Motorcycles is rated 4.8 based on 9,443 reviews