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Infinity Motorcycles Reviews

4.8 Rating 8,759 Reviews

94 %

of reviewers recommend Infinity Motorcycles

Company Reviews

Product Reviews

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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0800 130 3377

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Infinity Motorcycles 5 star review on 2nd March 2024

Infinity Motorcycles 5 star review on 20th February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 22nd January 2024

Infinity Motorcycles 5 star review on 22nd January 2024

65

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven't received my textile trousers that I ordered. When will I be receiving this item?”

Posted 4 years ago

Hi Mark, I sincerely apologise for the delay in your order. The complication with your order is from the supplier of your item, which has been closed since the beginning of COVID-19. However, they will reopen on Monday to dispatch orders, so you should receive your order late next week. I extend our apologies again for this - please contact our team on info@infinitymotorcycles.com if you want any further information on your order. Kind regards, Jonah

Posted 4 years ago

“Took two weeks to get the item and it was despatched the day after I chased it up. Not the normal service so probably a blip”

Posted 4 years ago

“they forgot to dispatch my order but soon rectified the problem when notified”

Posted 4 years ago

Hi David, We sincerely apologise for the delay in your order. We try to dispatch every order as accurately and as soon as possible, however due to an admin error, there was a delay in shipping your order. I apologise for this, and would like to do whatever we can to appease you. If you need anything else from us, please do not hesitate to contact us here on 0800 130 3377 or email info@infinitymotorcycles.com. Kind regards, Jonah

Posted 4 years ago

“I ordered a pair of bike boots online that it said were in stock. Got an email the next day to say they were now out of stock. Had to order a different pair. Not great service.”

Posted 4 years ago

Hi Andrew, I'm sorry we did not have the boots you ordered in stock. We try to maintain 100% accuracy on our stock levels at all times, however with the sheer amount of products we have available for sale, there are times where we experience an inventory shortage, or an item becomes discontinued without our knowledge. In instances such as this, we try to contact you as soon as possible to rectify the stocking error and try to find the most appropriate replacement for you. If you have any questions or concerns about your order or another in future, you can call us on 0800 130 3377 or email us at info@infinitymotorcycles.com, and we'll do whatever we can to help. Kind regards, Jonah

Posted 4 years ago

“Product ordered was very god for the price Order process was easy Delivery was over a week later than the estimated delivery date I emailed the query to infinity and never received a response”

Posted 4 years ago

Hi, We sincerely apologise for the delay in your order. We try to maintain full accuracy in the information we provide our customers, and our delivery dates are subject to change under certain circumstances i.e. supplier issues. We understand your disappointment and will do whatever we can to appease you. As for your query, I apologise if we didn't respond to your email. Our customer service team are usually quick to respond to queries directed to info@infinitymotorcycles.com or are available on 0800 130 3377 should you have another issue in future. Kind regards, Jonah

Posted 4 years ago

“Good prices and products but communication and delivery timescales were unacceptable.”

Posted 4 years ago

“Delivery took more than two weeks”

Posted 4 years ago

“The staff were really keen to help, which is great. And they offered some information that I found really helpful and guided me to a choice that I was happy with. On the other hand, I felt that the staff we a tad pushy. This is the second time that I’ve experienced this in this store. I was moved to more expensive items, and when I returned something the staff seemed a bit off about it. This all could be because they were trying to get me better kit to suit my needs, but it happens that it costs more. And could be that they were genuinely disappointed that I returned something. However I don’t whole heartedly believe that. All said, I would shop there again, but would lean towards buying online for cheaper prices and less pushyness.”

Posted 4 years ago

“The order I received was not what I should of gotten it didnt have straps with it and the bottom looked like it was used I took it to my local infinity motorcycles and they told me that that particular item had been discontinued 1 year previously so I shouldn't of even received it anyway the member of staff was annoyed that I had gotten it and asked me if I would like to pick out another one to replace that item he then said the only thing he could do with the item I returned was to bin it so in all I am not impressed with the online section but with the staff in my local infinity motorcycles in york by the way I am extremely happy they care a great deal about their customers and advise them as best they can I got a helmet from them a few years ago but the one I wanted didnt fit right and I ended up saving money and got one that did fit perfectly because of a great team”

Posted 4 years ago

“Items took a lot longer than expected to arrive.”

Posted 4 years ago

“Happy with product, spoke with staff in store and they were extremely helpful also. Disappointed with online ordering, free next day delivery ended up being 10 days!”

Posted 4 years ago

Hello there, I'm very glad to hear you are happy with the product you ordered from us, and that the in store staff were able to assist you with your purchase. Apologies for the delay in shipping your item through the online department. We offer free next day delivery on as many products as we can, but unfortunately if an item is out of stock with us and we have to order it from the supplier it can sometimes extend the time taken to get the item to the customer. I hope this helps explain why it took us a bit more time to get your item to you, and I hope you use us in the future for your purchases! Thanks Tom

Posted 4 years ago

“Seems like a good company and were pretty prompt with my order. However, my Cardo JBL speakers came without a QR code or instructions on how to apply it (if it was there!). I used their feedback form to highlight my problem, left my email address, and heard nothing back. Since then I have been trying to get support from Cardo but they don't appear to be able to supply me with a working code. So, although the speakers work in their basic configuation, I am unable to set or use the audio profiles which makes them a very expensive set of speakers for my crash helmet. Perhaps this review may initiate more response than their feedback form!”

Posted 4 years ago

Hi Robert, I'm sorry you've been having a problem with the Cardo speakers you ordered. Unfortunately, we have not received contact from you, but we're happy to help wherever we can. If you email my colleague at mike.spinks@infinitymotorcycles.com, my colleague Mike can swiftly look into this for you. Kind regards, Jonah

Posted 4 years ago

“Address on package was incomplete resulting in a delay in delivery”

Posted 4 years ago

Hi Peter We're sorry for the issues surrounding your recent shopping experience with us. Your feedback is necessary for improving the shopping experience and providing the best service possible to customers such as yourself. This must have been an error on our side when processing your order, and I can only apologise profusely for this. I will pass your feedback onto our sales department and do whatever we can to improve our services to minimise instances such as this in future. If there is anything more I can do for you, please contact us on info@infinitymotorcycles.com or call us on 0800 130 3377. Kind regards, Jonah

Posted 4 years ago

“Disappointed with the delivery date”

Posted 4 years ago

Hi Ian, Thank you for taking the time to review your recent shopping experience with us. Your feedback is necessary for improving the shopping experience and providing the best service possible to customers such as yourself. We're sorry that the delivery date of your order was later than expected. We try to maintain full accuracy in the information we provide our customers, but our delivery dates are subject to change under certain circumstances i.e. courier or supplier issues, but understand your disappointment and will do everything we can to minimise delays as much as possible. Again we extend our fullest apologies and would like to do whatever we can to appease you. Kind regards Jonah

Posted 4 years ago

“The home address and the billing address were one and the same,yet someone took to change the delivery docket address to one directly opposite my residence As a result despite numerous call the previous evening to ups failed to get it delivered. Call to infinity at noon delivery day ended in I doing 50 miles to collect from ups depot in shannon,despite my offer to pick it up there the morning of delivery as I was in Shannon that morning. What an unnecessary mess. Ups blame infinity for raising the incorrect delivery document sent to them. Special offer wasted in milage”

Posted 4 years ago

Hi Christopher, Thank you for taking the time to leave us a review. I apologise for the incorrect address being used to ship your parcel. We will work harder to ensure mistakes like this do not happen again in the future. This information will go to the logistics team to make sure we can prevent anything like this happening moving forward. If you have any questions or further feedback to leave us, you can comment here or email us at reviews@infinitymotorcycles.com Kind Regards, Tom

Posted 4 years ago

“Prompt delivery and ordering process was very clear. The big discount offset the fact one of the locking mechanisms appears to be broken - presumably because it is an old model of which one of the boots was probably on display at some point. I couldn’t be bothered to go through the process to send them back.”

Posted 4 years ago

Hi Aidan, I apologise for the issues regarding the item you ordered. We operate a 90 days returns policy, so if the boots you received were faulty, our returns and warranties team can assist in getting a replacement pair to you. Can you please email us at returns@infinitytmotorcycles along with images showing the fault, so our team can investigate the problem and send you a free returns label? Kind regards, Jonah

Posted 4 years ago

“Goods ok, delivery fine but they sign you up to club infinity and promise money off future purchases. As of yet I have received nothing and can find no info about any points credited to me on the website.”

Posted 4 years ago

Hi Tony, Thank you for your feedback, and hope that you are enjoying your items. Regarding Club Infinity, you earn reward points every time you shop that goes towards vouchers for you to use in-store or on our website. For every 1000 points you earn, you earn a £10 voucher to be sent at the end of that month to your email inbox. If you have not received this, this may be because the voucher was sent to a different email inbox of yours or it may have ended up in your spam folder. I've had a look into your account and can see you have earned a voucher for your recent purchase, which I will send to you privately. If there is anything else our loyalty team can help you with, you can contact them on the club@infinitymotorcycles.com email address found on the back of your card. Kind regards, Jonah

Posted 4 years ago

“MC Problems ment having to order 3 times.. Visa Card worked 1st time”

Posted 4 years ago

Hi Nicholas, I’m sorry for the issues you suffered with payment. We aim to do whatever we can to improve our buying processes so your experience with us is as seamless and difficulty-free as possible. I’m glad you were able to make your order, but can I ask that you email us on info@infinitymotorcycles.com so we can grab some more information from you to find a solution? Kind regards, Jonah

Posted 4 years ago

“Not much good if they don't sell bulbs for the items they sell pretty poor as faulty bulbs when I bought them took 5days to source them”

Posted 4 years ago

Hi, We’re sorry you were unhappy with the item you purchased. We understand your disappointment and would like to do whatever we can to improve our services. I apologise profusely that the item arrived with you in a faulty condition; this occurs on rare occasions as we are unable to test products when they are sent to us by our supplier, before shipping it to you. I have spoken with our Returns & Warranties team, and I don't believe you have made contact with them? As the item you ordered was faulty, you were entitled to use our 90 days returns policy to get your item replaced. Had you been in contact, our team would have been happy to arrange a replacement. If you have any further issues, please do not hesitate to contact us on info@infinitymotorcycles.com Kind regards, Jonah

Posted 4 years ago

“Gear is very good however the delivery was poor, arrived two weeks after the delivery date.”

Posted 5 years ago

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Infinity Motorcycles is rated 4.8 based on 8,759 reviews