Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Address: 153 Lynchford Rd, Farnborough, Hampshire
Rating: 4.75

4.8 Rating 9,465 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

Visit Website

Phone:

0800 130 3377

Email:

Katie Kingham

Location:

153 Lynchford Rd,
Farnborough
Hampshire
GU14 6HG

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Infinity Motorcycles 5 star review on 13th October 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product and fast delivery but bought online and they are to big, the process of returning them on the website is a nightmare so I'll not be doing that again.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review of Infinity Motorcycles. Apologies for the inconvenience the online return caused. We have recently resolved the issue with our online return portal. Thanks, Danielle

Posted 3 years ago

“ist purchase all ok”

Helpful Report

Posted 3 years ago

Hi Syed, Thank you for your review of Infinity Motorcycles, We hope to see you soon! Thanks, Danielle

Posted 3 years ago

“Only 2 of the 3 items ordered were delivered.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review of Infinity Motorcycles. Upon further investigation, it appears that your order was shipped separately, resulting in the items arriving at different times. If you have any concerns or inquiries, please feel free to contact us via email at info@infinitymotorcycles.com or by phone at 0800 130 3377. We are happy to discuss this matter further with you. Thanks, Danielle

Posted 3 years ago

“I've made 2 recent online orders, and despite advertising quick delivery neither has been with me in less than week. Whilst gods have been as described it doesn't do to be in a hurry for them.”

Helpful Report

Posted 3 years ago

Hi Rick, Apologies for your most recent experience with Infinity Motorcycles. I shall pass this onto your logistics team so we are able to improve our services. Thanks, Danielle

Posted 3 years ago

“I ordered a beeline moto & mount for a bank holiday trip. Both showed as in stock & ready to ship. It turned out the mount wasn't in stock so it didn't arrive until the Tuesday after my trip. Customer service call was a good experience I was off an immediate refund but I decided to wait for it rather than go elsewhere.”

Helpful Report

Posted 3 years ago

Hi Phil, We take pride in our customer service, and we are deeply committed to making sure all our customers are satisfied. Our goal is to keep our inventory as current as possible. However, we acknowledge that there may be instances where some products may unintentionally be missed in our system. If there is anything we can do to help out, please don't hesitate to email us at info@infinitymotorcycles.com or phone us on 0800 130 3377. Thanks, Danielle

Posted 3 years ago

“The item I ordered was available on yhe website so I paid for it. I then recieved an email (unbranded) advising it was sold out. I requested and received a refund.”

Helpful Report

Posted 3 years ago

Hi, We take pride in our customer service, and we are deeply committed to making sure all our customers are satisfied. Our goal is to keep our inventory as current as possible. However, we acknowledge that there may be instances where some products may unintentionally be missed in our system. If there is anything we can do to help out, please don't hesitate to email us at info@infinitymotorcycles.com or phone us on 0800 130 3377. Thanks, Danielle

Posted 3 years ago

“Website wasn’t allowing payment to work, I tried several times. Had to call, lady was very helpful and processed my order with no issue.”

Helpful Report

Posted 3 years ago

Hi, Apologies for the technical error. We hope to see you soon! Thanks, Danielle

Posted 3 years ago

“Three stars because whilst they did not send the correct order first time round, it was corrected quickly and the missing item received a couple of days later”

Helpful Report

Posted 3 years ago

Hi David, Apologies for your most recent experience with Infinity Motorcycles. I shall pass this on to our logistics team so we are able to improve our services. Thanks, Danielle

Posted 3 years ago

“Although the experience of using “ Infinity Motorcycles “ website was 100% satisfactory too navigate and order my items, the biggest let down was the postal delivery by DPD. The first part of my order was delivered into my porch without any problems. BUT!!! The rest of my order wasn’t what l was expecting. According to the DPD delivery driver he attempted to deliver but got no response from either myself of my wife, which resulted in having to collect my items from a superstore 4 miles away. Now getting back to the supposedly delivery by DPD, if the delivery driver hadn’t got a response, why didn’t he leave a card ? Which normally happens. After reviewing our DoorBell camera, l found there wasn’t any deliveries by anybody, then after checking our mobile phones we had NO NOTIFICATIONS from our video DoorBell, PLUS myself and my wife were both at home at the time of the supposedly delivery. I must reiterate that my whole experience of using “ Infinity Motorcycles “ should in no way put anybody of using there website or in fact using there store.”

Helpful Report

Posted 3 years ago

Hi Bernard, We are pleased that you were satisfied with your experience with Infinity Motorcycles. I apologise for your experience with our carrier. We chose our carrier based on the high percentage of successful deliveries. We will discuss this with DPD to see how we can improve our services. Thanks, Danielle

Posted 3 years ago

“delivery said 3 days it took 6 other than that everything was good”

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Posted 3 years ago

“Next day delivery helmet took 3 days to deliver”

Helpful Report

Posted 3 years ago

Hi Logan, Apologies for your most recent experience with Infinity Motorcycles. I shall pass this onto our logistics team to improve our services. Thanks, Danielle

Posted 3 years ago

“Paid £300 for a pair of boots. Box was almost destroyed and no boot bag inside”

Helpful Report

Posted 3 years ago

Hi, Apologies for your recent experience with Infinity Motorcycles. I shall pass this on to our online team, and we will make improvements to our services. Thanks, Danielle

Posted 3 years ago

“Next day delivery took 2 days.”

Helpful Report

Posted 3 years ago

Hi, Apologies for your recent experience with Infinity Motorcycles. I shall pass this on to our online team, and we will improve our services. Thanks, Danielle

Posted 3 years ago

“Nice guys but everything is just a bit clunky. If their desire is to become a sportsbikeshop, they have a way to go”

Helpful Report

Posted 3 years ago

Hi, Apologies for your recent experience with Infinity Motorcycles. I shall pass this on to our online team and we will make improvements to our services. Thanks, Danielle

Posted 3 years ago

“Helmet sent back for a larger size. I’ve had no communication from infinity and have had to call to check they received the returned helmet. 2 weeks later with not a single email or call from them I had to call again to check what was happening. Very poor communication from infinity.”

Helpful Report

Posted 3 years ago

Hi Jason, Apologies for your recent experience with Infinity Motorcycles. I have spoken with my colleagues and they have informed me that you should have received an email asking if you wanted these on backorder. I apologise if you did not receive this. I shall pass this on to our online team and we will make improvements to our services. Thanks, Danielle

Posted 3 years ago

“Item was late and damaged. Will repair it instead of returning it.”

Helpful Report

Posted 3 years ago

Hi Roberto, Apologies for your recent experience with Infinity Motorcycles. Could you please email info@infinitymotorcycles.com so we are able to discuss this further? Thanks, Danielle

Posted 3 years ago

“The online offering leaves a little to be desired. I purchased a pair of Goretex trousers which turned out to be out of stock despite the website saying otherwise. I was offered a fairly significant discount on an upgraded pair which helped a great deal. I then went on to order the matching jacket. The trousers arrived in good time but with a delivery note for the jacket. The jacket has yet to appear despite being ordered almost a week ago. Apparently Rukka offers an additional years guarantee if the buyer registers with them, but it isn't clear how that's done via Infinity.”

Helpful Report

Posted 3 years ago

Hi, Apologies for your recent experience with Infinity Motorcycles. We have had a look into this and your jacket is out for delivery today. If you would like any more information on this please email info@infinitymotorcycles.com or phone us on 0800 130 3377. Thanks, Danielle

Posted 3 years ago

“Happy with the AGV helmet delivered this week, price and quality, but somewhat surprised that the shell was made in 2017. Bit shocked with their stock turnover that Infinity are selling 5 year old helmets as new…worth checking your Black Friday purchases everyone!”

Helpful Report

Posted 3 years ago

“Fairly slow processing my order. You Used Parcelforce to deliver. who returned my order to their depot, even though I left clear instructions for parcel to be left with neighbour. Not yet received my order.”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

I am terribly sorry for the recent experience with Infinity Motorcycles. Due to a high volume of orders over Black Friday, as well as the Royal Mail strike action, we're experiencing longer dispatch times than usual. We sincerely apologise for this inconvenience, and we will continue to do everything we can to deliver your order ASAP. I can see that both parcels are currently out for delivery. Thanks, Danielle

Posted 3 years ago

Infinity Motorcycles is rated 4.8 based on 9,465 reviews