Name: Infinity Motorcycles
Rating: 4.74

“Ordered rukka down 2 jacket as Christmas size 58. Received down trousers size 60 ?? Effing useless”

Posted 2 years ago

Hi Stephen, Apologies for the picking error with your order. We will look into how we can improve our services to ensure this does not happen again. If you would like to discuss this further please email us at info@infinitymotorcycles.com or phone us at 18001303377 Thanks, Danielle

Posted 2 years ago

“I went today (18/12/2022) to Infinity's warehouse in Camberley with a friend. We were looking to buy an off-road helmet for me, and maybe a pair of trousers and a jacket for my friend. Unfortunately, the shopping experience was awful thanks to the three young lads from the Infinity's staff. They were just sitting and chatting at the entrance desk the whole time. I know that they are not obliged to help with other than stuff sold in the shop. But it would have been nice from them to at least try to run the extra mile. I kindly asked them for a charger for my helmet's intercom (by the way, both Schubert E1 and Cardo Freedom 4x bought online from Infinity a couple of years ago), and they told me that weren't allow to go to the office to get a charger and couldn't do anything about it. Fair enough. We my friend and I were trying some helmets on, and checking out some jackets and trousers. None of the three young lads came to offer any help or advice. The warehouse was freezing cold, so after a while I asked them if I could use the toilet. They told me that they weren't allow to let the customers use the toilet. I have used that toilet before, so I asked to talk to a manager to ask him/her directly for permission. They replied that the manager was not there, and that they were not going to call just to ask that question. So I obviously left without buying anything, so I could find a place with a toilet. I guess that the company lost a sale (or several as my friend left with me ad well) and perhaps even a loyal customer. Just bought online another E1 for my wife over a month ago. If customers make the effort to go shopping in a freezing weather like today's, it would be nice from Infinity's stuff members to appreciate this and be a bit more kind and helpful.”

Helpful Report

Posted 2 years ago

Hi, I am sorry to hear about your experience in the store on Sunday. I'm not sure if you were looking to purchase a charger or borrow one to charge the comms whilst in store however I am not aware of any spare charging cables. You are quite right, the warehouse has been absolutely freezing and I can imagine they were huddled under the one heater in the store but that doesn't for a second excuse them for not looking after the customers. Regarding toilet use, it's always a difficult one because we do not have specific customer toilets and we have always tried to be as accommodating as possible. I apologise once again and will be speaking to the staff involved. Kind regards, Terry

Posted 2 years ago

“Wrong item sent it took 13 days to get replacement, all sales could say they were busy because of all items being returned. Had I not contacted sales who knows how long it would have taken. Also a further issue when order arrived only 1 item was delivered but delivery note said 2 items were delivered.”

Helpful Report

Posted 2 years ago

Hi Dennis, Apologies for your recent experience with Infinity Motorcycles. Unfortunately, due to how busy it had been due to Black Friday and Cyber Monday as well as Parcelforce and Royal Mail strikes from the 30/11/2022 to the 02/12/2022 there were delayed delivery times. We will look into how to improve our systems. Thanks, Danielle

Posted 2 years ago

“Guys I ordered some trousers in the BF sale. I definitely ordered L and you sent me XXL Worse my correct address was on the order but your packers put a different postcode in your label system and sent the parcel to a completely different address. Luckily the very nice lady who received it rang you up and with the correct address delivered it to me. Worse still I have tried to order correct size but now out of stock 😫”

Helpful Report

Posted 2 years ago

Hi Ian, Apologies for your recent experience with Infinity Motorcycles. We can only apologise for the mistakes in your order. We were very busy during our Black Friday period and it seems your parcel being delivered to the incorrect address was a human error. We do not want this to put you off shopping with us in the future and we would like to offer you a voucher as an apology for the experience that you received. If you would like to discuss this further please email us at info@infinitymotorcycles.com or phone us at 0800 130 3377 Thanks, Danielle

Posted 2 years ago

“Ordered batteries for my glove on 3/12, given delivery date of the 7/12, on the 10/12 told they don't have them. They are instock or not, kept me waiting for a week before telling 2 days after delivery was due. Curtesy cost nothing, very poor service.”

Helpful Report

Posted 2 years ago

Hi, Apologies for your recent experience with Infinity Motorcycles. I shall pass this on to our online team and we will make improvements to our services. Thanks, Danielle

Posted 2 years ago

“Still have not received my goods”

Helpful Report

Posted 2 years ago

Hi, Apologies for your most recent experience with Infinity Motorcycles. I can see that your order was dispatched on the 06/12/2022 and was delivered to you on the 10/12/2022. We hope to see you soon. Thanks, Danielle

Posted 2 years ago

“Took my order and money didn't have the stock didn't know when stock would come in terrible service. How can they take peoples money if they don't have the physical items to dispatch”

Helpful Report

Posted 2 years ago

Hi, Apologies for your most recent experience with Infinity Motorcycles. We keep our stock as up-to-date as we can, unfortunately, due to how busy it had been due to Black Friday and Cyber Monday our stock feed had been incorrect from our suppliers. If you would like to discuss this further please email us at info@infinitymotorcycles.com or phone us on 0800 130 3377 Thanks, Danielle

Posted 2 years ago

“Item is ok but Slow delivery takes more than one week might be because of the royal mail strike”

Helpful Report

Posted 2 years ago

Hi, Apologies for your recent experience with Infinity Motorcycles. I can see that your order was dispatched on the 28/11/2022 and due to Parcelforce and Royal Mail strikes from the 30/11/2022 to the 02/12/2022 your parcel was delivered on the 05/12/2022. Apologies for the extended delivery time. Thanks, Danielle

Posted 2 years ago

“Still have not received my goods”

Helpful Report

Posted 2 years ago

Hi, Apologies for your most recent experience with Infinity Motorcycles. I can see that your order was dispatched on the 06/12/2022 and was delivered to you on the 10/12/2022. We hope to see you soon. Thanks, Danielle

Posted 2 years ago

“I haven’t received my purchase yet and it’s not From you but a company in Holland!”

Helpful Report

Posted 2 years ago

“Online ordering is the worst experience. After placing an order with all the required information, email address, telephone number etc I received a confirmation which was promptly cancelled the next day by Online manager Mike Spinks as suspicious or fraudulent. It takes only one quick phone call to the number provided and/or a quick email to verify the legitimacy of my order. Apparently, it is too complicated for an Online manager.”

Helpful Report

Posted 2 years ago

Hi, As a business, we use fraud screening on every purchase that is made with us. If we get notified that a fraudulent purchase has been made we cancel the order. Unfortunately, this is not something that we can discuss through reviews. If you would like to discuss the matter, please communicate with us through info@infinitymotorcycles.com or 0800 130 3377. Thanks Danielle

Posted 2 years ago

“Didn't despatch in the time frame they claimed they would. Had to be reminded by email to despatch then when questioned as to why, put the blame on being very busy, worded in a tone that made me feel like it was my fault! You either can give good service or you cant!”

Helpful Report

Posted 2 years ago

Hi Stuart, I am terribly sorry for the recent experience with Infinity Motorcycles. Due to a high volume of orders over Black Friday, as well as the Royal Mail strike action, we're experiencing longer dispatch times than usual. We sincerely apologise for this inconvenience, and we will continue to do everything we can to deliver your order ASAP. Please contact us on 0800 130 3377 for more information regarding your order. As for our phone lines, we pride ourselves on customer service, so we can only extend our sincerest apologies that you were unsatisfied with our service. This is not reflective of our usual experience, and we will endeavour to improve our communication with you. Thanks, Danielle

Posted 2 years ago

“My order was sent the the billing address I had given which is over 100 miles away…”

Helpful Report

Posted 2 years ago

Hi, I am sorry to hear about your recent experience with Infinity Motorcycles. If you would like to contact us about this issue please call us on 0800 130 3377 or email us at info@infinitymotorcycles.com We hope this recent experience with us will not change your view on shopping with us. Thanks Danielle

Posted 2 years ago

“I would leave zero if I could. I ordered a product and was contacted by parcel force with a delivery date, I waited in all day (a days holiday) for it to arrive. I contacted Parcel Force to be told the wrong address had been put on the package. I then contacted Infinity who admitted the blunder and I was told they would send another right away, then received an email saying they had no stock they will send as soon as they have stock. I replied asking if they can arrange a Saturday delivery as I work during the week and I had wasted a days holiday waiting in for the first order. They said I had to pay a further £12 for this, when I complained and said I am not happy with this and asked for a refund, their customer advisor Jack just said ok we will refund you. Where is the customer “Good Will” wasting my valuable holiday time!!”

Helpful Report

Posted 2 years ago

Hi Tim, I apologise for the recent experience you have had with Infinity Motorcycles. I have had a look into your order and I can see that we made a human error when shipping the product to you. We asked Parcelforce to change the shipping address however due to their policies we could not do this for you. Our efforts in trying to rectify this error were the only options available due to the stocking error and we apologise that this was not satisfactory. I am sorry that this visit with Infinity Motorcycles has been unsatisfactory and we do not wish for the experience you have received to be the reason you do not shop with us anymore. Therefore, we want to offer you a £5 apology voucher. I can also confirm that we have refunded your order and should be in your bank soon. Thanks Danielle

Posted 2 years ago

“I would leave zero if I could. I ordered a product and was contacted by parcel force with a delivery date, I waited in all day (a days holiday) for it to arrive. I contacted Parcel Force to be told the wrong address had been put on the package. I then contacted Infinity who admitted the blunder and I was told they would send another right away, then received an email saying they had no stock they will send as soon as they have stock. I replied asking if they can arrange a Saturday delivery as I work during the week and I had wasted a days holiday waiting in for the first order. They said I had to pay a further £12 for this, when I complained and said I am not happy with this and asked for a refund, their customer advisor Jack just said ok we will refund you. Where is the customer “Good Will” wasting my valuable holiday time!!”

Helpful Report

Posted 2 years ago

Hi Tim, I apologise for the recent experience you have had with Infinity Motorcycles. I have had a look into your order and I can see that we made a human error when shipping the product to you. We asked Parcelforce to change the shipping address however due to their policies we could not do this for you. Our efforts in trying to rectify this error were the only options available due to the stocking error and we apologise that this was not satisfactory. I am sorry that this visit with Infinity Motorcycles has been unsatisfactory and we do not wish for the experience you have received to be the reason you do not shop with us anymore. Therefore, we want to offer you a £5 apology voucher. I can also confirm that we have refunded your order and should be in your bank soon. Thanks Danielle

Posted 2 years ago

“I placed the order on the 18th of this month for the estimated delivery time, but 8 days have passed since the order and still my order has not arrived. Definitely a store I would not recommend to anyone.”

Helpful Report

Posted 2 years ago

Hi Salih, Apologies for the delay with your order. I can see that the order was delivered today. As you ordered on 15/10/2022, which was a Saturday the order would be processed on Monday. As we had to order the trousers from our supplier the product was picked up by our carrier on 20/10/2022. Due to Parcelforce strikes on the 20/10/2022 your parcel was shipped on the 21/10/2022 and delivered to you on the 24/10/2022. Apologies for your unsatisfactory visit to Infinity Motorcycles. Thanks Danielle

Posted 2 years ago

“I placed the order on the 18th of this month for the estimated delivery time, but 8 days have passed since the order and still my order has not arrived. Definitely a store I would not recommend to anyone.”

Helpful Report

Posted 2 years ago

Hi Salih, Apologies for the delay with your order. I can see that the order was delivered today. As you ordered on 15/10/2022, which was a Saturday the order would be processed on Monday. As we had to order the trousers from our supplier the product was picked up by our carrier on 20/10/2022. Due to Parcelforce strikes on the 20/10/2022 your parcel was shipped on the 21/10/2022 and delivered to you on the 24/10/2022. Apologies for your unsatisfactory visit to Infinity Motorcycles. Thanks Danielle

Posted 2 years ago

“When I want to buy on line ,it doesn't recognise my email, and I have to pur all my information in again please sort it and I might buy more on line.”

Helpful Report

Posted 2 years ago

Hi Kevin, Apologies for the confusion, for the website to remember your details you will need to create an online account with us. You can create this here - https://www.infinitymotorcycles.com/auth/register If you would like more information on this please email info@infinitymotorcycles.com Thanks Danielle

Posted 2 years ago

“Not very happy at all. Placed my order with next day delivery over two weeks ago expecting it to be delivered on the Saturday or Monday, when I knew I would be home to collect it. Turns out after many emails and phone calls that they sent it to the wrong person. Still waiting for the order to be completed, with NO notification from infinity. I'm going to have to do more phone calls and emails again. Not good enough...No customer service at all.....but they took my money quick enough!!!!”

Helpful Report

Posted 2 years ago

Hi, I am very sorry about your recent experience with Infinity Motorcycles. I can see that one of your products was delivered on 10/10/2022 and the second product is on its way to you. This should be with you by Tuesday 18/10/2022. My apologies for this error with your order. Thanks Danielle

Posted 2 years ago

“While your sales service is acceptable, despite reminders, we have not had a VAT invoice so you get only a single star :( :(”

Helpful Report

Posted 2 years ago

Hello, We are sorry for the experience that you have had with Infinity Motorcycles I have had a look into this and I can see that a VAT invoice was sent to you on 03/10/2022. I am sorry that there was a delay in responding to you. We hope your next visit is up to standard. Thanks Danielle

Posted 2 years ago

Infinity Motorcycles Reviews