Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Address: 153 Lynchford Rd, Farnborough, Hampshire
Rating: 4.74

4.7 Rating 9,085 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

Visit Website

Phone:

0800 130 3377

Email:

Katie Kingham

Location:

153 Lynchford Rd,
Farnborough
Hampshire
GU14 6HG

Write Your review

Tell us how Infinity Motorcycles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Infinity Motorcycles 5 star review on 31st July 2026

Infinity Motorcycles 5 star review on 3rd June 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed order which stated “ in stock “ paid for the item only to be told following day out of stock. Refunded but not the point. Learning outcomes keep up to date with your internet shop.”

Helpful Report

Posted 3 years ago

Hi, Apologies for your most recent experience with Infinity Motorcycles. We keep our stock as up-to-date as we can. Unfortunately, our stock feed can be incorrect from our suppliers. If you would like to discuss this further, please email us at info@infinitymotorcycles.com or phone us on 0800 130 3377 Thanks, Danielle

Posted 3 years ago

“Sent me the wrong high value item, unresponsive to emails to have it rectified”

Helpful Report

Posted 3 years ago

Hi Patrick, I apologise for your most recent experience with Infinity Motorcycles. I can see that my colleague phoned you today to resolve this situation and that our Belfast store will contact you when your replacement item is with them for an exchange. Thanks, Danielle

Posted 3 years ago

“Ordered an Oxford water seal overjacket and over trousers for next day delivery. Email told me they were in stock and being delivered next day. I had an email informing me that they will be delivered today Thursday 9th February and that I will get a text message informing me of imminent arrival. Nothing after waiting in all day. I had to email the courier on the night to tell him to deliver to the nearest post offic as I was out on a motorcycle rally for the weekend. When I collected them I found two jackets of different sizes instead of a jacket and trousers. I was informed over the phone that if I return them and email proof of mailing, they will then send me the correct trousers. Now Friday 17th February and still no trousers. Never Ever Again will I use this company!!!”

Helpful Report

Posted 3 years ago

Hi Sean, I am sorry about your recent experience with Infinity Motorcycles. I have looked into this, and I can see that this was ordered on the 08/02/2023 and dispatched to you on the 08/02/2023. I can also see that you collected this at the DPD pick-up shop on the 12/02/2023 and notified us about our picking error on the 13/02/2023; for this I apologise. I have asked our logistics team to send this out as soon as possible, as I can see that you dropped off the parcel at the Post Office this afternoon. However, as we do not have a weekend contract with DPD, this will be delivered to you early next week. If you have any questions, please do not hesitate to contact us via email at info@infinitymotorcycles.com or phone us at 0800 130 3377 Thanks, Danielle

Posted 3 years ago

“Absolute waste of time. Said they could pricematch a helmet if I supplied a website and cost. I did , then they said ‘no, it’s not a medium, they only have small , large , Xl .. So we can’t. Don’t waste your time.”

Helpful Report

Posted 3 years ago

Hi Lee, Apologies for your most recent experience with Infinity Motorcycles. Whilst we do offer price matches, the product has to be immediately available from the competitor's website for us to offer the price match, as if you were to purchase it from the competitor, they wouldn't be able to supply you with the item. I hope this makes sense. Thanks, Danielle

Posted 3 years ago

“Item not as described”

Helpful Report

Posted 3 years ago

Hi, Apologies for your recent experience with Infinity Motorcycles. I shall pass this on to our online team and we will make improvements to our services. Thanks, Danielle

Posted 3 years ago

“Item not as described”

Helpful Report

Posted 3 years ago

Hi, Apologies for your recent experience with Infinity Motorcycles. I shall pass this on to our online team and we will make improvements to our services. Thanks, Danielle

Posted 3 years ago

“I don't know how the store is, it can have almost five stars where they don't treat the customer as they should treat the customer, they lie to the customer, saying one thing and then another. It does not matter if the customer waits a year or two months. I have had to file a complaint directly with the manufacturer and I have to wait for the manufacturer to answer me since this person is not responsible. I do not recommend that you buy anything here in this store.”

Helpful Report

Posted 3 years ago

Hi Anthony, Apologies for your recent experience with Infinity Motorcycles. If you would like to discuss this further please contact us at info@infinitymotorcycles.com or phone us at 0800 130 3377 Thanks, Danielle

Posted 3 years ago

“Ordered rukka down 2 jacket as Christmas size 58. Received down trousers size 60 ?? Effing useless”

Helpful Report

Posted 3 years ago

Hi Stephen, Apologies for your recent experience with Infinity Motorcycles. I shall pass this on to our online team and we will make improvements to our services. Thanks, Danielle

Posted 3 years ago

“Ordered rukka down 2 jacket as Christmas size 58. Received down trousers size 60 ?? Effing useless”

Helpful Report

Posted 3 years ago

Hi Stephen, Apologies for the picking error with your order. We will look into how we can improve our services to ensure this does not happen again. If you would like to discuss this further please email us at info@infinitymotorcycles.com or phone us at 18001303377 Thanks, Danielle

Posted 3 years ago

“I went today (18/12/2022) to Infinity's warehouse in Camberley with a friend. We were looking to buy an off-road helmet for me, and maybe a pair of trousers and a jacket for my friend. Unfortunately, the shopping experience was awful thanks to the three young lads from the Infinity's staff. They were just sitting and chatting at the entrance desk the whole time. I know that they are not obliged to help with other than stuff sold in the shop. But it would have been nice from them to at least try to run the extra mile. I kindly asked them for a charger for my helmet's intercom (by the way, both Schubert E1 and Cardo Freedom 4x bought online from Infinity a couple of years ago), and they told me that weren't allow to go to the office to get a charger and couldn't do anything about it. Fair enough. We my friend and I were trying some helmets on, and checking out some jackets and trousers. None of the three young lads came to offer any help or advice. The warehouse was freezing cold, so after a while I asked them if I could use the toilet. They told me that they weren't allow to let the customers use the toilet. I have used that toilet before, so I asked to talk to a manager to ask him/her directly for permission. They replied that the manager was not there, and that they were not going to call just to ask that question. So I obviously left without buying anything, so I could find a place with a toilet. I guess that the company lost a sale (or several as my friend left with me ad well) and perhaps even a loyal customer. Just bought online another E1 for my wife over a month ago. If customers make the effort to go shopping in a freezing weather like today's, it would be nice from Infinity's stuff members to appreciate this and be a bit more kind and helpful.”

Helpful Report

Posted 3 years ago

Hi, I am sorry to hear about your experience in the store on Sunday. I'm not sure if you were looking to purchase a charger or borrow one to charge the comms whilst in store however I am not aware of any spare charging cables. You are quite right, the warehouse has been absolutely freezing and I can imagine they were huddled under the one heater in the store but that doesn't for a second excuse them for not looking after the customers. Regarding toilet use, it's always a difficult one because we do not have specific customer toilets and we have always tried to be as accommodating as possible. I apologise once again and will be speaking to the staff involved. Kind regards, Terry

Posted 3 years ago

“Wrong item sent it took 13 days to get replacement, all sales could say they were busy because of all items being returned. Had I not contacted sales who knows how long it would have taken. Also a further issue when order arrived only 1 item was delivered but delivery note said 2 items were delivered.”

Helpful Report

Posted 3 years ago

Hi Dennis, Apologies for your recent experience with Infinity Motorcycles. Unfortunately, due to how busy it had been due to Black Friday and Cyber Monday as well as Parcelforce and Royal Mail strikes from the 30/11/2022 to the 02/12/2022 there were delayed delivery times. We will look into how to improve our systems. Thanks, Danielle

Posted 3 years ago

“Guys I ordered some trousers in the BF sale. I definitely ordered L and you sent me XXL Worse my correct address was on the order but your packers put a different postcode in your label system and sent the parcel to a completely different address. Luckily the very nice lady who received it rang you up and with the correct address delivered it to me. Worse still I have tried to order correct size but now out of stock 😫”

Helpful Report

Posted 3 years ago

Hi Ian, Apologies for your recent experience with Infinity Motorcycles. We can only apologise for the mistakes in your order. We were very busy during our Black Friday period and it seems your parcel being delivered to the incorrect address was a human error. We do not want this to put you off shopping with us in the future and we would like to offer you a voucher as an apology for the experience that you received. If you would like to discuss this further please email us at info@infinitymotorcycles.com or phone us at 0800 130 3377 Thanks, Danielle

Posted 3 years ago

“Ordered batteries for my glove on 3/12, given delivery date of the 7/12, on the 10/12 told they don't have them. They are instock or not, kept me waiting for a week before telling 2 days after delivery was due. Curtesy cost nothing, very poor service.”

Helpful Report

Posted 3 years ago

Hi, Apologies for your recent experience with Infinity Motorcycles. I shall pass this on to our online team and we will make improvements to our services. Thanks, Danielle

Posted 3 years ago

“Still have not received my goods”

Helpful Report

Posted 3 years ago

Hi, Apologies for your most recent experience with Infinity Motorcycles. I can see that your order was dispatched on the 06/12/2022 and was delivered to you on the 10/12/2022. We hope to see you soon. Thanks, Danielle

Posted 3 years ago

“Took my order and money didn't have the stock didn't know when stock would come in terrible service. How can they take peoples money if they don't have the physical items to dispatch”

Helpful Report

Posted 3 years ago

Hi, Apologies for your most recent experience with Infinity Motorcycles. We keep our stock as up-to-date as we can, unfortunately, due to how busy it had been due to Black Friday and Cyber Monday our stock feed had been incorrect from our suppliers. If you would like to discuss this further please email us at info@infinitymotorcycles.com or phone us on 0800 130 3377 Thanks, Danielle

Posted 3 years ago

“Item is ok but Slow delivery takes more than one week might be because of the royal mail strike”

Helpful Report

Posted 3 years ago

Hi, Apologies for your recent experience with Infinity Motorcycles. I can see that your order was dispatched on the 28/11/2022 and due to Parcelforce and Royal Mail strikes from the 30/11/2022 to the 02/12/2022 your parcel was delivered on the 05/12/2022. Apologies for the extended delivery time. Thanks, Danielle

Posted 3 years ago

“Still have not received my goods”

Helpful Report

Posted 3 years ago

“I haven’t received my purchase yet and it’s not From you but a company in Holland!”

Helpful Report

Posted 3 years ago

“Online ordering is the worst experience. After placing an order with all the required information, email address, telephone number etc I received a confirmation which was promptly cancelled the next day by Online manager Mike Spinks as suspicious or fraudulent. It takes only one quick phone call to the number provided and/or a quick email to verify the legitimacy of my order. Apparently, it is too complicated for an Online manager.”

Helpful Report

Posted 3 years ago

Hi, As a business, we use fraud screening on every purchase that is made with us. If we get notified that a fraudulent purchase has been made we cancel the order. Unfortunately, this is not something that we can discuss through reviews. If you would like to discuss the matter, please communicate with us through info@infinitymotorcycles.com or 0800 130 3377. Thanks Danielle

Posted 3 years ago

“Didn't despatch in the time frame they claimed they would. Had to be reminded by email to despatch then when questioned as to why, put the blame on being very busy, worded in a tone that made me feel like it was my fault! You either can give good service or you cant!”

Helpful Report

Posted 3 years ago

Hi Stuart, I am terribly sorry for the recent experience with Infinity Motorcycles. Due to a high volume of orders over Black Friday, as well as the Royal Mail strike action, we're experiencing longer dispatch times than usual. We sincerely apologise for this inconvenience, and we will continue to do everything we can to deliver your order ASAP. Please contact us on 0800 130 3377 for more information regarding your order. As for our phone lines, we pride ourselves on customer service, so we can only extend our sincerest apologies that you were unsatisfied with our service. This is not reflective of our usual experience, and we will endeavour to improve our communication with you. Thanks, Danielle

Posted 3 years ago

Infinity Motorcycles is rated 4.7 based on 9,085 reviews