Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,937 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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0800 130 3377

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Infinity Motorcycles 5 star review on 18th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took 2-3 weeks for my order to come due to damaged product”

Helpful Report

Posted 3 years ago

Hello, Our deepest apologies for the delay in receiving your order. Initially, we were unaware that this fault had happened but as soon as we found out, we corrected it immediately. When we send goods, we take the time and care in packaging our products, but sometimes a very small amount can be damaged in transit. However, when this happens, we will do our upmost to resolve the issues as quickly as possible. Our apologies again for the delay. Kindest regards, Holly

Posted 3 years ago

“Ordered Rok Straps on line, none in stock, so order was cancelled by Infinity. Received apology, which was fine, assume payment has been refunded by now. Should not have shown up as available from Infinity, caused a delay in sourcing from elsewhere and almost missed having them in time for a trip.”

Helpful Report

Posted 4 years ago

Hi Mark, I'm sorry we were unable to provide you with your order. 99% of the time our website is showing stock correctly, but there are instances where a size or an item may be showing as in stock on our website but may not be available. This was the case with your order: we were unable to supply the Rok Straps, and so we cancelled your order and issued you a full refund. We sincerely apologise for this disappointment; if you were to order with us again, we will endeavour to do whatever we can to assist you. And if there is anything else we can help you with, please do not hesitate to contact us. Kind regards, Jonah

Posted 4 years ago

“I ordered a pair of motorcycle jeans which were in the sale, the order was taken along with payment , then a few days later I received an email stating that the chosen jeans were out of stock and would I like to choose a pair alternate jeans or I could have a full refund which I took, then whilst browsing the website a few days later I notice that the jeans were still on the site as being available it makes me wonder if this is a way of taking your money while trying to sell alternative jeans”

Helpful Report

Posted 4 years ago

Hello, I'm sorry we were unable to provide you with your recent order. We try to maintain total accuracy of our stock levels, but in the case of your order, we were unable to supply your specific size due to an anomaly in our system, and for this, we extend our fullest apologies for the mistake. In this case, our first port of call is to offer an alternative product, otherwise, a full refund is provided. If you saw the size was still available on our website after your order was cancelled, I think this was due to be removed from the site. I have verified that the size has now been removed. Please do not hesitate to contact us on 0800 130 3377 if you have any further questions or concerns, and we would be more than happy to assist you with anything in future. Kind regards, Jonah

Posted 4 years ago

“I normally have an exceptional experience with infinity, however on this occasion I was very disappointed. I was needing some new gloves and boots at late notice and having previously dealt with infinity I knew I could rely on their next day delivery. So I ordered a pair of boots and a pair of gloves with the expectation of next day delivery. The following day i received the boots but no sign of the gloves, after several calls back and forth I was made aware that they had been "Forgotten about" and "left on the side" and that they would resend them out. Safe to say they eventually arrived however I was left without gloves and had to borrow a pair from a friend. To not have been offered anything in compensation such as discount vouchers or additional "infinity club" points was very disappointing.”

Helpful Report

Posted 4 years ago

“Ordered a Shoei helmet which arrived on time but in a different box, with the wrong manual and the wrong chin curtain. I wrote to their customer services team via their website and never heard back. Pretty disappointed by their service and will probably look elsewhere next time I need motorcycle gear.”

Helpful Report

Posted 4 years ago

Hi Stavros, I'm sorry you received the incorrect contents of your order. I will contact you privately regarding a replacement manual and chin curtain. Kind regards, Jonah

Posted 4 years ago

“I placed an order online with infinity as I needed the products quickly and knew that they did next day delivery. However I was only sent one of the two items ordered and then made aware that they "Forgot" to pack the other items and that they would have to be resent out to me, which means that It will not arrive in the timeframe needed. Not very impressed as i have been a loyal customer for a long time and always recommended Infinity to people, not sure this will be the case moving forward.”

Helpful Report

Posted 4 years ago

“Because you did not have in stock the item you were advertising online as being in stock and it would take over a mouth and a half to get the item so I sourced it from elsewhere”

Helpful Report

Posted 4 years ago

Hi Stephen, I'm sorry we were unable to deliver your order as expected. We try to maintain total accuracy on our stock levels at all times, however, between the thousands of products we stock in our warehouse, 15 UK stores and at our suppliers, there are instances where a size or an item may be showing as in stock on our website but may not be available. 99% of the time our website will be accurate, but in the case of your order, we were unable to provide one of the items in your order and we sincerely apologise for this disappointment. If you were to order with us again, we will endeavour to do whatever we can to assist you. And if there is anything else we can help you with, please do not hesitate to contact us on 0800 130 3377 or email info@infinitymotorcycles.com. Kind regards, Jonah

Posted 4 years ago

“I love Infinity Motorcycles. However, the last online order I made, I didn’t receive. I got an E-mail to apologise that the inventory was incorrect and it was out of stock. This has now happened a few times over the last several years so I’m starting to expect not to get my hopes up when ordering online. I guessing that if it’s happened a few times to me that it must be a regular occurrence and happen to other customers. Perhaps a review of the inventory system needs to happen.”

Helpful Report

Posted 4 years ago

“The people I dealt with by email, and on the phone, were excellent but the wrong product was sent. I ordered a Garmin Zumo XT and was sent a Garmin Zumo 396. I then had to go into town to the Post Office to return the item and wait days for my refund. Needless to say, I then went into a shop (Helmet City) and bought one off the shelf.”

Helpful Report

Posted 4 years ago

“I ordered an item of clothing which Infinity claimed was in stock. however after a week, I received an email saying it was on backorder for 4-5 weeks. I cancelled the order immediately and ordered from Chromeburner in The Netherlands. It came within 5 days and was £25.00 cheaper.”

Helpful Report

Posted 4 years ago

Hi Suzan, I apologise for the delay in your recent order. We initially estimated the delivery date within 3 to 5 working days of your order, however, we were soon informed by our supplier that there was a delay in restocking the product due to complications with COVID-19, which pushed the expected date by a further few weeks. We understand your disappointment and extend our fullest apologies for the extended waiting time of your order, though we are happy to hear you were able to obtain the item sooner, albeit from a different website. We do hope you shop with us again, so we can prove to you your experience is not reflective of our everyday services, and if there is anything else we can help you with in the future, please do not hesitate to contact us. Kind regards, Jonah

Posted 4 years ago

“I had a helmet delivered that was the same brand and colour but a different model. The one that they had sent me was £100 more than the one I had ordered. I thankfully hadn’t removed any packaging from the helmet and contacted them to let them know. I had emails with an advisor and in the emails it didn’t seem very apologetic. This also set me back over a week before receiving my correct helmet.”

Helpful Report

Posted 4 years ago

Hello, I'm sorry that the incorrect helmet was sent to you. This was due to a packing error; we have forwarded your review to our logistics department to reduce instances such as these occurring again. We take your feedback seriously and understand you were inconvenienced by the delay in receiving the correct product after you returned the incorrect one. I will contact you separately to address your review further, but if there is anything else we can help you with, please do let us know. Kind regards, Jonah

Posted 4 years ago

“Went to infinity York today. Never got in the store as no where to park the bike. 2 allocated bays for customers with 3 cars taking up the spaces or am I missing some other parking,if so I need to go to Specsavers”

Helpful Report

Posted 4 years ago

“Have some issues with spada bike jacket written 3 emails asking for help and had no reply to any of them. Very poor customer service from them.. still waiting for help!!”

Helpful Report

Posted 4 years ago

Hi Steven, I apologise for the issues with your recent order. One of our team did respond back to your email on the 24th of May, so this should be in your inbox, but I will ask them to resend this so we can resolve the fault asap. Kind regards, Jonah

Posted 4 years ago

“I ordered 2x 5 litres containers of cleaner, package wasn’t properly packed and one third of one of the bottles leaked. Sent a photo and everything to their email enquires but never heard back from them.”

Helpful Report

Posted 4 years ago

Hi Jim, I'm sorry that your order was not packed sufficiently. I will pass your feedback onto our logistics team to ensure that the quality of our packing does not fall from our high standards. I can see your email in our inbox, and one of our team will respond to you momentarily. Kind regards, Jonah

Posted 4 years ago

“The boots are too small and tight for a size 10 they are more like a 9.”

Helpful Report

Posted 4 years ago

Hi Derek, We're sorry to hear you were unsatisfied with the product you purchased. If the boots are still in new condition, we offer up to 90 days to return and exchange items purchased on our website, which would allow you to exchange your boots into a size 9 or for a refund. If you contact us at info@infinitymotorcycles.com or call 0800 130 3377, we can arrange a returns label to be sent to you. Kind regards, Jonah

Posted 4 years ago

“Stuff didn’t turn up had to chase a couple of times and eventually it was reordered”

Helpful Report

Posted 4 years ago

“Infinity Motorcycles gave me information on a product which directed me to make a large purchase. It turned out that information about the product was entirely incorrect. After reaching out to explain it was wrong and that I was left feeling unhappy, Infinity Motorcycles did not even have the courtesy to respond.”

Helpful Report

Posted 4 years ago

“Lost my order so had to go elsewhere but were good for refund although communication was very poor, couldn’t actually get to speak to anyone at my local store, perhaps they couldn’t hear the phone ringing??”

Helpful Report

Posted 4 years ago

“Wrong size helmet was sent. Refunded for helmet”

Helpful Report

Posted 4 years ago

“Unfortunately it took several phone calls over 10 days to get a price match sorted, then more working days to actually get the money in my account, not good this time Infinity.”

Helpful Report

Posted 4 years ago

Infinity Motorcycles is rated 4.7 based on 8,937 reviews