Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,937 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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Phone:

0800 130 3377

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Infinity Motorcycles 5 star review on 18th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor service, after waiting the quoted delivery time and not receiving my order I emailed via the website and received no reply so a few more days passed and I emailed a second time and got a reply of sorry I’ll put in the post now, order received and the wrong item was sent! Now time critical I drove to store, a round trip of 70 miles to exchange. Although a smooth transaction at store a massive inconvenience and as yet the promised voucher for my inconvenience has yet to materialise. I won’t rule out using the store as the team in Oxford are brilliant I can’t see me using online ordering ever again”

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Posted 4 years ago

“Orderd on the 30th then phoned up on the 6th to see what is going on with my order because I had no confirmation then he told me they was waiting for one order to arrive from the manufacturer and it is now in stock so it would be dispatched the same day so on the 7th I still had no confirmation so I emailed them saying if it will not arrive by the weekend I'll shop elsewhere but as normal no one gets back to you . Later that evening I had a sms saying its on its way by parcel force Why could you not send the 2 items in stock and send the other one when it arrived. The delivery company you use are rubbish on my 2 previous orders they all got sent to the wrong delivery depots twice and was late”

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Posted 4 years ago

“Admin not great had to call and ask where my order was, told it had not been placed. Got call back within 30 minutes and told delivery would be within 48 hours and it was.”

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Posted 4 years ago

“Not impressed really! Bought a helmet called to say I had worn it round the house and out for a very short ride but it was/is too small...I need XXL IT IS XL... called and was told dead straight no returns.. This however was not the case a few years ago when I returned a scorpion helmet the guy was so so helpful hence my recent purchase as the customer service was great!! Not so this time so I shall no longer be a customer of yours. Such a shame. Should you wish to resolve or make right. Name is Jon 07814 261 608”

Helpful Report

Posted 4 years ago

Hi Jonathan, I apologise for the delay in responding to your feedback, and I'm sorry you were unhappy with your recent experience shopping with us. Our returns policy states that as long as the helmet has not been worn out on a motorcycle and is in brand new condition, you may return a helmet within our 90 day online returns policy. Due to safety implications, we will not accept refunds or exchanges for any helmet if the item was worn on a motorcycle or if the visor sticker has been removed. If you have any questions or concerns about this, you can contact us on 0800 130 3377. Kind regards, Jonah

Posted 4 years ago

“Great lid but I ordered it with a blue visa. But a black one turned up. A bit disappointed”

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Posted 4 years ago

Hello, I'm sorry you were disappointed with your recent order. The helmet you purchased comes with a dark visor, and the Blue Iridium visor in the product image is sold separately. This is detailed in the description of the product to avoid disappointment. Scorpion only provide stock photos with the blue visor fitted so we apologise for the confusion, but we do mention the description of each product that the coloured visor is not supplied with the helmet. If you have any other questions, please do not hesitate to contact us again. Kind regards, Jonah

Posted 4 years ago

“I actually ordered a helmet to be collected in Camberley store and it got posted. I wanted for the next day and discussed this when I ordered it, and was told it was in stock and can be collected, I got it 3 days later, because it was posted, a little frustrating if i'm honest.”

Helpful Report

Posted 4 years ago

Hi Richard, We sincerely apologise for the mixup regarding your order. This was the result of miscommunication between our online team and our Camberley store, and our Camberley staff ended up dispatching your order by mistake. We will address this so the line between our online department and Click & Collect team are clear. In the meantime, if you have any further questions, please do not hesitate to contact us on 0800 130 3377 or email info@infinitymotorcycles.com. Kind regards, Jonah

Posted 4 years ago

“Recipient of gift card had to drive into Nottingham Post Office to collect it, after courier failed to deliver the second time!”

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Posted 4 years ago

Hello, I'm sorry our Parcelforce courier services didn't deliver your order. We try to ensure that all orders are delivered successfully, however, due to the difficulties faced as a result of Covid-19 and the surplus of online orders as a result of the recent lockdown, sometimes Parcelforce fail to deliver, and these parcels are then taken to your local post office. This is intended for your convenience, but in this case it was not, and we can only apologise for this, If you have any other questions, please do not hesitate to contact us on 0800 130 3377 or email info@infinitymotorcycles.com. Kind regards, Jonah

Posted 4 years ago

“The product I ordered in November was not going to be available for delivery until March, so we agreed to cancel the order. I had to chase twice to get the refund. I like infinity but this last encounter has been off-putting.”

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Posted 4 years ago

Hello, I'm sorry you were unhappy with your recent experience with us. In-store refunds are processed at the same time as your return, and the funds take around 5 working days to process into your bank account. I apologise for the delay, but this is an automated process that we cannot speed up and we ask for your patience. Kind regards, Jonah

Posted 4 years ago

“I ordered the wrong boots and wanted to exchange to a more expensive pair. I was told that I could not do this and that I would need to return and then reorder. Took too long so I returned them and ordered from another supplier. Very poor service that I did not expect.”

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Posted 4 years ago

“No update of tracking and 2 weeks later than estimated delivery....”

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Posted 4 years ago

“So rude customer service”

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Posted 4 years ago

“Package was sent to the wrong overseas address despite ordering online. 4 weeks from initial purchase to getting a full refund”

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Posted 4 years ago

“Boring old stock. Unimaginative range. I was given a token and went to look at boots and jacket. Can't believe how dull the options were. And no explanation of how I get back the remainder of gift token value. Won't use again.”

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Posted 4 years ago

“There is way too much disconnect... Existing vouchers don’t show up under loyalty account. They have to be provided separately. In-store orders don’t show under account when checked online nor do telephone orders (from so-called “online team”) making order history fragmented across 3 separate systems. Customer unable to view comprehensive order history as a consequence. You have capacity for remote transactions as evidenced by online orders and special telephone orders (from the “online team”) but your stores profess they can’t do any remote transactions meaning they couldn’t even cancel an order over the phone prior to despatch without a face to face interaction making customer’s right to cancel extremely inconvenient. In-store staff do little to help you use your vouchers earned through loyalty. I had to resort to online ordering to benefit from any loyalty. With regards staff... I’ve had a better experience with online team than in-store team.”

Helpful Report

Posted 4 years ago

Hi Ritchie, Thank you for your feedback regarding your shopping experience with Infinity Motorcycles. We are always seeking to improve our website, daily operations and functionality to be as convenient and seamless as possible, so we appreciate and value all your feedback and points. Regarding your order history, we provide receipts for online and in-store purchases at the point of sale for you to retain. However, we are able to provide your entire order history at your request (or until a point where backdated technology prevents us from accessing said information). Concerning remote transactions, our stores use chip and pin in order to complete payments. For security purposes, we do not retain your payment information on our systems, so we require you to enter chip and pin, in person, in order to process a refund for your in-store purchases. And as for Club Infinity, we have a dedicated team that supports our loyalty scheme to answer customer queries, manage your account and loyalty points, and to assist our in-store staff with club cards and vouchers. If you require any assistance with your loyalty card, you can ask a staff member in-store who are able to contact our team, or you can send an email to club@infinitymotorcycles.com and we will do whatever we can to help. Kind regards, Jonah

Posted 4 years ago

“found alot cheaper”

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Posted 4 years ago

“The Sat Nav is really good but delivery was too slow. On the site it said next day delivery, but the item wasn't released from the supplier to the post office delivery until 48 hours after order date according to the parcel force tracking information. I was trying to replace a failed sat nav before my travel to Scotland of the Saturday item was ordered Tuesday arrived the following Monday I was alraedy away by then. Tried to contact Infinity through their site but got no response. Shame...”

Helpful Report

Posted 4 years ago

Hi Darren, I'm sorry you received your order later than expected. We try to maintain 100% accuracy on our delivery times, however, because there are a number of factors in the process of dispatching your order, and due to the uncertainty of the current climate, some delays are to be expected. In the case for your order, it took around 3 days to arrive with us from our supplier before we could dispatch your item. I hope you can understand this. Kind regards, Jonah

Posted 4 years ago

“No refunds on items purchased in store only store credit! Very disappointed in this. Not sure if I will be a return customer very tempted to only use Sportsbikeshop.com for all my motorcycle related purchases.”

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Posted 4 years ago

Hello, I'm sorry you are unhappy with our customer services. As per our returns policy, items bought in error may be exchanged for goods of the same value or a credit voucher for the amount of the purchase. We only offer refunds for products that are given faulty or defective, I apologise for this inconvenience. We do however offer 90 day free returns for online purchases, so if you were to purchase on our website, we would be able to offer you a refund or exchange. Kind regards, Jonah

Posted 4 years ago

“Order some bike mitts, said was easy fit but doesn’t come with all fittings, I wouldn’t have brought them if I new.”

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Posted 4 years ago

Hello, I'm sorry you were unhappy with the product you purchased from us. The product should have come with all the components needed to fit to your motorcycle, so if you contact us at info@infinitymotorcycles.com and let us know the components that are missing, we could arrange to have these sent to you. Kind regards, Jonah

Posted 4 years ago

“Love the helmet design, however it was dropped once at waist height and the internal mechanism that keeps the visor attached broke off.”

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Posted 5 years ago

Hi Jack, I'm sorry you were unhappy with the services we provided you. Your helmet is covered under warranty from the date of purchase and covers all manufacturing defects, but this does not cover accidental damage to your helmet i.e. dropping the helmet. I'm sorry but in this instance, there is nothing more we can do and we actually recommend you replace your motorcycle helmet, as the damage caused by the drop may have compromised the structure and shock-absorbing performance of the helmet. Kind regards, Jonah

Posted 5 years ago

“Ordered goods and a week later was told that they were discontinued, but still being advertised. Money was charged to my credit card before being told this, but was later returned. Must try harder!”

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Posted 5 years ago

Hi Roy, I'm sorry the item you ordered was out of stock. We try to maintain 100% accuracy on our stock levels at all times, however, with the sheer amount of products we have available for sale, there are occasions where our levels are inaccurate. In this case, the item was discontinued with our supplier without our knowledge, I apologise for this. If you have any further questions or concerns, give us a call on 0800 130 3377 or email us at info@infinitymotorcycles.com, and we'll do whatever we can to help. Kind regards, Jonah

Posted 5 years ago

Infinity Motorcycles is rated 4.7 based on 8,937 reviews