Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,901 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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Phone:

0800 130 3377

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Infinity Motorcycles 5 star review on 18th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff very unhelpful purchased item today asked for some advice before sale Just did not want to be bother Very disappointed inservice provided”

Helpful Report

Posted 2 years ago

Hi, Thank you so much for taking the time to share your review of Infinity Motorcycles. We appreciate your feedback and apologize for the unhelpful experience you had with us. We understand how important it is to get the advice and information you are looking for, and we are disappointed to know that we failed to provide you with the service you expected. Could you tell us more about what happened by emailing info@infinitymotorcycless.com, so that we can take the necessary steps to make things better in the future? Thanks, Danielle

Posted 2 years ago

“Before buy suitrain online saying 3-5 working days delivery(was 9 of May)Now is 22 of May still waiting delivery. And I think they still not aware that delivery is not done,because they sent me rewiew about my experience.”

Helpful Report

Posted 2 years ago

Dear Andrej, Thank you for taking the time to share your experience with Infinity Motorcycles. After conducting a thorough investigation, I have discovered that the delivery date specified on your order is scheduled for May 24th, 2023. As a result, you should expect to receive your items today. Thanks, Danielle

Posted 2 years ago

“Purchased a Jacket, which is fine, but overpriced and found cheaper on another site. Carriage was expensive, and to cap it off had to pay another 60 euros for duty into Ireland..... Don't buy goods from the UK unless they are being given away”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to let us know about your experience with Infinity Motorcycles. It is regrettable that there is an additional duty for shipment into Ireland. We would appreciate it if you could kindly elaborate on how we can make things better by emailing info@infinitymotorcycles.com. We thank you once again for your invaluable feedback and look forward to providing you with a more satisfactory experience in the future. Thanks, Danielle

Posted 2 years ago

“Mike Spinks Terrible employee, I have been an infinity customer for over 6 years, I bought two new motorcycles there, in 2017 and 2019, and several clothes,it took me several hours to choose the boot and helmet to buy because it seems to me that 80% of the products on the site are not available,I made the payment, received the confirmation and I don't care anymore, but a day later we would honor you sir mike decided to cancel my purchase due to suspected fraud,and the worst, I have the right to wait up to five days to get my money back,and until then I have to walk with my old and punctured boot, in the end lord mike only need to press a button and he cant could look up my name on his computer and avoid that!”

Helpful Report

Posted 2 years ago

Hi Alex, I apologise for your most recent experience with Infinity Motorcycles. As a business, we take the security protocols we have in place very seriously to stop any fraudulent activity. If an order fails any of these checks, the protocol would be to cancel the order and process a refund. We suggest PayPal as an alternative payment as this is one of the safest methods of purchasing, which has the retailers and the customer protected. If you would like to discuss the matter, don't hesitate to contact us at info@infinitymotorcycles.com or 0800 130 3377. Thanks Danielle

Posted 2 years ago

“By far the worst online retailer I've used. Bought some items from them, they never arrived. I complained in the first instance, that was over a week ago. Kept saying they'll get back to me, but they still haven't resolved it. Even had a visit from DPD asking if I got my parcel, I explained I hadn't. They have failed to deliver and kept my money, awful people.”

Helpful Report

Posted 2 years ago

Hi Mark, I apologise for your most recent experience with Infinity Motorcycles. I understand that we are currently in the midst of an investigation into this. We dispatched your parcel on the 24/03/2023, and it was received on the 25/03/2023. I can see from the notes in your order that you did not receive this. We are working together with our carrier, DPD, to find where your parcel is; once we have this information, we will be able to find a solution. I apologise for the inconvenience of this. If you would like to discuss this further, please email info@infinitymotorcycles.com or phone us on 0800 130 3377. Thanks, Danielle

Posted 2 years ago

“Very disappointed I ordered a new Halvarsson jacket. Payment taken Expected delivery within a few days. Delivery date past contacted shop to be told it was still abroad and no delivery date available this should be made clear at the ordering stage as I may have changed my mind! Then to get email asking for feed back on my purchase Please do better infinity”

Helpful Report

Posted 2 years ago

Hi, I apologise for your most recent experience with Infinity Motorcycles. I shall pass this onto our logistics team so we can improve our services. Thanks, Danielle

Posted 2 years ago

“After ordering the product it was sent out incorrectly, then after having to honour of my way three time to drop it off at the post office as the post age labels weren’t working, I was promised as soon as it been registered at the post office they would send out the correct one. 5 days after send it back and getting the email to say that it’s on it way still nothing. I rang up and was told, oh sorry I forgot to send the replacement out 🤬🤬🤬🤬”

Helpful Report

Posted 2 years ago

Hi, I apologise for your most recent experience with Infinity Motorcycles. I will pass this on to our logistics team to improve our services. I am terribly sorry for the inconvenience this order has made for you. Thanks, Danielle

Posted 2 years ago

“I made an order for motorcycle clothing to the value of 717 pounds, paid for on my Abu Dhabi credit card. This amount was taken out, then the order was cancelled and I was refunded several days later, at a cost of over 30 pounds to me owing to exchange rate changes. The justification for this situation is that I that it didn't pass your checks, but no further explanation was provided. Result: 1. I wasted my valuable time. 2. I lost a substantial sum of money for no good reason. 3. Infinity lost a sizeable order. 4. Infinity lost a customer. I have never had this problem with any of your competitors. I suggest that you change your credit card checking system.”

Helpful Report

Posted 2 years ago

Hi Andrew, I apologise for your most recent experience with Infinity Motorcycles. As a business, we take the security protocols we have in place very seriously to stop any fraudulent activity. If an order fails any of these checks, the protocol would be to cancel the order and process a refund. We have a set email we send for this, along with a cancellation email. In the event that this did not happen, we apologise for this and are looking into why this has not happened. In relation to the amount that was refunded. We process a refund back onto the card that was used to purchase the goods, and if you have been given a different amount back from your bank account, you would need to chase this with them to get the correct figure back. You should note the previous transaction to them and ask for the figure back you initially paid. We are also not liable for any fees incurred when processing any international payments. We suggest PayPal as an alternative payment as this is one of the safest methods of purchasing, which has the retailers and the customer protected. If you would like to discuss the matter, don't hesitate to contact us at info@infinitymotorcycles.com or 0800 130 3377. Thanks Danielle

Posted 2 years ago

“I have left my jacket for the second time to be repaired due to the same problem because supposedly it had been repaired, but the same problem continues. It took 13 weeks for it to be returned to me, now we are going to see how long it will take for them to return it to me. Nor do they give you a replacement jacket as soon as yours arrives because supposedly they were going to call me to see if they would give me one so far I have not received any calls and let's wait and see if it doesn't take another 13 weeks like the previous time. I do not recommend buying a rukka brand jacket here because it does not have a good service. I will keep you informed about my experience so that you can determine if it is a good service thanks”

Helpful Report

Posted 2 years ago

Hi, I apologise for your experience with Infinity Motorcycles. When we send something off for warranty, the timing it will take, as well as the outcome, is always decided upon by the supplier. We do not have any say in this matter; however, I can assure you that our supplier does every test they can on our warrantied products. If you would like to discuss this further, please email info@infinitymotorcycles.com or phone us on 0800 130 3377. Thanks, Danielle

Posted 2 years ago

“Keep sending the wrong product every time fed up of phoning up trying to explain which item’s I want, then have to go to the post office to return the wrong item back with a letter telling them which item I want only to receive the same item I’ve just sent back very poor service 😖”

Helpful Report

Posted 2 years ago

Hi Richard, I apologise for your most recent experience with Infinity Motorcycles. I shall pass this on to our logistics team, so they are able to improve their services. Thanks, Danielle

Posted 2 years ago

“as i write, still waiting for my purchase. regret landing on this site”

Helpful Report

Posted 2 years ago

Hi, Apologies for your most recent experience with Infinity Motorcycles. If you would like to discuss this further, please email info@infinitymotorcycles.com or call us on 0800 130 3377 Thanks, Danielle

Posted 2 years ago

“Placed order which stated “ in stock “ paid for the item only to be told following day out of stock. Refunded but not the point. Learning outcomes keep up to date with your internet shop.”

Helpful Report

Posted 2 years ago

Hi, Apologies for your most recent experience with Infinity Motorcycles. We keep our stock as up-to-date as we can. Unfortunately, our stock feed can be incorrect from our suppliers. If you would like to discuss this further, please email us at info@infinitymotorcycles.com or phone us on 0800 130 3377 Thanks, Danielle

Posted 2 years ago

“Sent me the wrong high value item, unresponsive to emails to have it rectified”

Helpful Report

Posted 2 years ago

Hi Patrick, I apologise for your most recent experience with Infinity Motorcycles. I can see that my colleague phoned you today to resolve this situation and that our Belfast store will contact you when your replacement item is with them for an exchange. Thanks, Danielle

Posted 2 years ago

“Ordered an Oxford water seal overjacket and over trousers for next day delivery. Email told me they were in stock and being delivered next day. I had an email informing me that they will be delivered today Thursday 9th February and that I will get a text message informing me of imminent arrival. Nothing after waiting in all day. I had to email the courier on the night to tell him to deliver to the nearest post offic as I was out on a motorcycle rally for the weekend. When I collected them I found two jackets of different sizes instead of a jacket and trousers. I was informed over the phone that if I return them and email proof of mailing, they will then send me the correct trousers. Now Friday 17th February and still no trousers. Never Ever Again will I use this company!!!”

Helpful Report

Posted 2 years ago

Hi Sean, I am sorry about your recent experience with Infinity Motorcycles. I have looked into this, and I can see that this was ordered on the 08/02/2023 and dispatched to you on the 08/02/2023. I can also see that you collected this at the DPD pick-up shop on the 12/02/2023 and notified us about our picking error on the 13/02/2023; for this I apologise. I have asked our logistics team to send this out as soon as possible, as I can see that you dropped off the parcel at the Post Office this afternoon. However, as we do not have a weekend contract with DPD, this will be delivered to you early next week. If you have any questions, please do not hesitate to contact us via email at info@infinitymotorcycles.com or phone us at 0800 130 3377 Thanks, Danielle

Posted 2 years ago

“Absolute waste of time. Said they could pricematch a helmet if I supplied a website and cost. I did , then they said ‘no, it’s not a medium, they only have small , large , Xl .. So we can’t. Don’t waste your time.”

Helpful Report

Posted 2 years ago

Hi Lee, Apologies for your most recent experience with Infinity Motorcycles. Whilst we do offer price matches, the product has to be immediately available from the competitor's website for us to offer the price match, as if you were to purchase it from the competitor, they wouldn't be able to supply you with the item. I hope this makes sense. Thanks, Danielle

Posted 2 years ago

“Item not as described”

Helpful Report

Posted 2 years ago

Hi, Apologies for your recent experience with Infinity Motorcycles. I shall pass this on to our online team and we will make improvements to our services. Thanks, Danielle

Posted 2 years ago

“Item not as described”

Helpful Report

Posted 2 years ago

Hi, Apologies for your recent experience with Infinity Motorcycles. I shall pass this on to our online team and we will make improvements to our services. Thanks, Danielle

Posted 2 years ago

“I don't know how the store is, it can have almost five stars where they don't treat the customer as they should treat the customer, they lie to the customer, saying one thing and then another. It does not matter if the customer waits a year or two months. I have had to file a complaint directly with the manufacturer and I have to wait for the manufacturer to answer me since this person is not responsible. I do not recommend that you buy anything here in this store.”

Helpful Report

Posted 2 years ago

Hi Anthony, Apologies for your recent experience with Infinity Motorcycles. If you would like to discuss this further please contact us at info@infinitymotorcycles.com or phone us at 0800 130 3377 Thanks, Danielle

Posted 2 years ago

“Ordered rukka down 2 jacket as Christmas size 58. Received down trousers size 60 ?? Effing useless”

Helpful Report

Posted 2 years ago

Hi Stephen, Apologies for your recent experience with Infinity Motorcycles. I shall pass this on to our online team and we will make improvements to our services. Thanks, Danielle

Posted 2 years ago

“Ordered rukka down 2 jacket as Christmas size 58. Received down trousers size 60 ?? Effing useless”

Helpful Report

Posted 2 years ago

Hi Stephen, Apologies for the picking error with your order. We will look into how we can improve our services to ensure this does not happen again. If you would like to discuss this further please email us at info@infinitymotorcycles.com or phone us at 18001303377 Thanks, Danielle

Posted 2 years ago

Infinity Motorcycles is rated 4.7 based on 8,901 reviews