iCollectClothes Reviews

Name: iCollectClothes
Rating: 4.95

5.0 Rating 30,156 Reviews

99 %

of reviewers recommend iCollectClothes

Company Reviews

Metrics

Info

5.0

Based on 30,156 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About iCollectClothes:

iCollectClothes is a FREE used/unwanted clothes collections service that raises funds for charities. We can collect your clothes donation from your home or your place of work, and your used/unwanted items will help raise funds for charities. Your chosen charity will receive £200 for every tonne of clothes collected.

Visit Website

Phone:

0344 879 4417

Email:

info@icollectclothes.co.uk

Location:

Unit 3 Capstan Centre, Thurrock Park Way, Tilbury
RM18 7HH

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iCollectClothes 5 star review on 15th June 2023

185

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had 8 bags of donations to be collected. Could only fit one at my door, so I left a very clear note asking to ring the doorbell and they didnt.”

Helpful Report

Posted 2 years ago

Dear Supporter, Thank you for taking the time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We take full responsibility for the bags not being collected and the driver not buzzing/knocking on the door. Unfortunately, the drivers will not knock if there are bags already left outside, We can only apologise for this and get you re-booked for the next available date in your area. Please give us a call, send an email or book via the website and we will be more than happy to book you in 😊. Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 2 years ago

“They did not pick it up”

Helpful Report

Posted 2 years ago

Dear Supporter, Thank you for taking the time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We take full responsibility for the bags not being collected on the requested dates. We can only apologise for this and advise the days we do collect in your area so we can book a collection that is more convenient for you! Please do book another collection or call us and we can book in a collection and advise the collections dates for your area! Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 2 years ago

“I had an excellent service and will be very happy to use it again in the future.”

Helpful Report

Posted 2 years ago

“I had an excellent service and will be very happy to use it again in the future.”

Helpful Report

Posted 2 years ago

“Just had first collection, all went well. But I'm very suspicious about how our chosen charities will benefit or be paid as no weighing of my donations was done and the bags/boxes of all unworn clothes and shoes was just put in the back of the van with everyone else's bags. How are our charities supposed to benefit from our donations? I smell a scam”

Helpful Report

Posted 2 years ago

Dear Supporter, Thank you for taking the time to review our service. All donations are weighed and calculated when each van gets back to the warehouse and each charity of whom we support receives the funds made from these donations. Please feel free to contact any of our partner charities for more information as each donation sold helps raise the funds that they receive on a monthly basis! Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 2 years ago

“I said hello to the driver he didn’t even respond or acknowledge me, he didn’t even say thank you. I could have given it to any other charity - I find this very rude”

Helpful Report

Posted 2 years ago

Dear Supporter, Thank you for taking the time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We take full responsibility for this misunderstanding, which has never happened previously. We can only apologise and make sure this does not happen again, mistakes can be made however please do use our services again and we’ll change your opinion! Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 2 years ago

“I had explained that there was a large amount of donations and had asked for them to be collected from the hall way. The driver refused to enter the house or help me get the items to the doorway. I am an OAP and can't carry heavy loads. I found the driver to be unhelpful and rude There were books that were in virtually new condition and lots of the clothes were new. Suffice it to say this was not the service l was expecting and will not use you again”

Helpful Report

Posted 2 years ago

“I had another separate collection bag delivered so left this out in the morning. I understood that your collection would be at a different time. I kept the donations for you in the house and waited for a time. Your driver collected a different donation and I still have 2 large bags of clothes.”

Helpful Report

Posted 2 years ago

Dear Supporter, Thank you for taking the time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We can only apologise that not all your bags were collected and get you re-booked for the next available date in your area. Please give us a call, send an email or book via the website and we will be more than happy to book you in 😊. Please leave all the bags outside for the driver to collect or keep them all inside and they will knock on the door upon arrival. Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 2 years ago

“I have been notified that the items was collected but they are still outside my house. Noone has picked them up”

Helpful Report

Posted 2 years ago

Dear Supporter, Thank you for taking the time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We take full responsibility for this misunderstanding, which has never happened previously. We can only apologise and make sure this does not happen again, mistakes can be made however please do use our services again and we’ll change your opinion! Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 2 years ago

“I have a note advising that you have collected my items but we did not receive the e-mail with the collection time so my items have not been collected. I was in the house this morning and no-one even knocked on the door. We have used the service previously and it has been very good but are disappointed this time around.”

Helpful Report

Posted 2 years ago

Dear Supporter, Thank you for taking the time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We take full responsibility for the bags not being collected and the driver not buzzing/knocking on the door. We can only apologise for this and get you re-booked for the next available date in your area. Please give us a call, send an email or book via the website and we will be more than happy to book you in 😊. Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 2 years ago

“Did not collect my donation”

Helpful Report

Posted 2 years ago

Dear Supporter, Thank you for taking the time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We take full responsibility for the bags not being collected on the requested dates. We can only apologise for this and get you re-booked for the next available date in your area. Please give us a call, send an email or book via the website and we will be more than happy to book you in 😊. Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 2 years ago

“I tried dealing with a mistake from their system regarding the collection, only to encounter the rudest team representative on their phone lines (a guy called Jordan). I returned a missed call from them 4 min after they tried me. They kept hanging up on me and it took almost 20 tries to get through (I was hoping to still catch the driver in the area). Jordan was extremely rude when I attempted to enquire about details, talking over me and automatically repeating the same pre scripted message. My experience was made extremely difficult and frustrating because of this lack of personal engagement, I felt I was speaking to a pre recorded, automated voice rather than a present representative. It’s a shame, I’d had a good experience with this company in the past but they clearly don’t value their donators.”

Helpful Report

Posted 2 years ago

“On the day of collection I received four emails updating me about the time of collection that veered wildly. Once my bags were collected I found one bag of books dumped on the street a few doors down, while another pile of my books were dumped in a free library on my street. I tried to call to complain and was hung up on & so I have emailed. I would not use again.”

Helpful Report

Posted 2 years ago

“Firstly it was not picked up at 14.17 more like 15.17 I feel very concerned that what I was sending will not arrive at the correct place Sounded like the guy collected for lots of different charities my boxes etc were not kept together so how will he know where its meant to go if a label comes off”

Helpful Report

Posted 2 years ago

“sorry but I have had a poor experience. I took time off work to be at home as Ihada loads of stuff, the driver came with a full van and He took one carrier bag and promised to come back with another van. waiting since 11.30 and now it is 4.10 pm I must have called 8-10 times but no response.”

Helpful Report

Posted 2 years ago

Dear Supporter, Thank you for taking your time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We take full responsibility for this misunderstanding, which has never happened previously. We can only apologise and make sure the driver collects all the bags next time for you! Mistakes can be made however please do use our services again and we’ll change your opinion! Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 2 years ago

“I booked for the 1st but if not the second of September. I waited on the first . I should of atleast recieved a message or a phone calling telling me about the 2nd of September pickup. On the 2nd of September, thank God i was at home. The gentleman rang my door bell like crazy none stop. I asked who it was he said nothing but kept ringing. When I finally opened the door and tried to explain to him that i have a baby sleeping and him ringing the bell once would of been fine and that when i asked who he was he could of just answered. The man showedd no concerns just looked at me in the eyes and said okay. Thats rubbish, next time i wouldnt use this service.”

Helpful Report

Posted 2 years ago

“Excellent service. Thank you for your prompt collection.”

Helpful Report

Posted 2 years ago

“I was told my collection would be 2.45-4.00pm. The driver turned up before 8.30am because he was passing. I then got an email with a revised time from 1.45pm, when I informed them the bags had already been collected I received a sarcastic response saying it wasn't one of their drivers! It was one of their vans and who would have had my details otherwise. I then got an email acknowledging my donation!I now question whether this is a legitimate organisation.”

Helpful Report

Posted 2 years ago

“I will be putting in a formal complaint. The driver just threw the boxes I provided, down the stairs of my flats and out the main entrance doors, the boxes were opening as he walked kicking one of them along the path. I am disgusted. I wanted to take my donations back in order to ensure they got to a charity in a good order.”

Helpful Report

Posted 2 years ago

“The iCollectClothes website says that they will accommodate customers requirements for collection. This is not the case. We are clearing a property for an uncle. The house is unoccupied and so having a set collection time is very important to us. Although we had no problem with the date, they were totally inflexible about the time and would only call to collect at a time that was not convenient to us. This seems to be because of their computer generated route plan. The office was very unhelpful when we contacted them. As a result our large donation will go elsewhere and we shall not be using this company in the future.”

Helpful Report

Posted 2 years ago

Dear Supporter, Thank you for taking your time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We take full responsibility for this misunderstanding; however, we cannot book in time slots due to the amount of collections that are booked in for the. We can only apologise and make sure the driver follows the route so the time slots are as accurate as possible! Please do use our services again and we’ll change your opinion! Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 2 years ago

iCollectClothes is rated 5.0 based on 30,156 reviews