I tried dealing with a mistake from their system regarding the collection, only to encounter the rudest team representative on their phone lines (a guy called Jordan). I returned a missed call from them 4 min after they tried me. They kept hanging up on me and it took almost 20 tries to get through (I was hoping to still catch the driver in the area). Jordan was extremely rude when I attempted to enquire about details, talking over me and automatically repeating the same pre scripted message. My experience was made extremely difficult and frustrating because of this lack of personal engagement, I felt I was speaking to a pre recorded, automated voice rather than a present representative. It’s a shame, I’d had a good experience with this company in the past but they clearly don’t value their donators.