iCollectClothes Reviews - Read 18,687 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.94 out of 5

Best Customer Support in the Reviews.io Customer Voice Awards, Summer 2020

About iCollectClothes:

iCollectClothes is a FREE used/unwanted clothes collections service that also raises funds for charities. We can collect your clothes donation from your home or your place of work, and your used/unwanted items will help raise funds for charities. Your chosen charity will receive £200 for every tonne of clothes collected.

Visit Website

Phone:

0344 879 4417

Email:

info@icollectclothes.co.uk

Location:

Unit 3 Capstan Centre, Thurrock Park Way, RM18 7HH, Tilbury, Essex, United Kingdom

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iCollectClothes 5 star review on 9th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t fault this charity. Great service. Would definitely use again.”

Posted 5 hours ago

“Amazing service. Will definitely be using again.”

Posted 7 hours ago

“I have used icollectclothes several times. They come and collect my stuff when they say they will and send a nice thank you email afterwards. I will always use them and let them allocate whichever charity the proceeds go to.”

Posted 12 hours ago

“Efficient and time accurate”

Posted 14 hours ago

“This was such a convenient way to donate unwanted clothing to charity. I will definitely use them again. Easy to book online. Although there was a change of collection day, I was promptly emailed about. Then, I simply left the bags at the front of my property and they were collected within the timeframe allocated. Afterwards I received an email telling me that my donation had been received. Thank you.”

Posted 14 hours ago

“Amazing service. Easy to book and collection is always on time.”

Posted 17 hours ago

“Good customer service. Very prompt with appointment and collection.”

Posted 19 hours ago

“Came on time and picked up items with little fuss and in quick time!”

Posted 1 day ago

“Fantastic service, I will be recommending it to friends.”

Posted 1 day ago

“Very easy to use the site. They are brilliant at communicating, &updating & maintaining a very good service standard.”

Posted 1 day ago

“Excellent service, good communication and very reliable.”

Posted 1 day ago

“The collection was 30 minutes late, was due between 3 and 4 but didn’t come until 4.30. The confirmation of donation email said it was picked up an hour earlier than it actually was. The email says phones are open 8 until 5 but they actually shut at 4. The website says they take bedding but blankets were refused. They did take the rest of the bags and the driver was very polite and helpful.”

Posted 1 day ago

“Tremendous service helpful polite staffwell done all of you”

Posted 1 day ago

“Amazing service. I used it now few times and it has been always excellent. It's easy to book the collection and to choose the charity on the website. In every occasion, they rearranged the date but you don't need to be in, you can leave the bags outside, by the door and they will come and collect them on the date and time and for free. Once they pick them up, you get an email. I think the customer service and communication is excellent and the same goes for the service, so 5 stars!”

Posted 1 day ago

“Your service was excellent driver very pleasent and well mannered came within givern time, would defintely use this company again.”

Posted 1 day ago

“Excellent service”

Posted 1 day ago

“Love getting the email letting me know the day and time for the pickup up this allows me to put my items out at set times and not having to worry that someone else has taken my items, also the email after the pickup reassures me that my collection was picked up by the correct organisation and my items have gone to where I intended it to go. Thanks”

Posted 1 day ago

“Easy to organise and they turn up when they say they will.”

Posted 1 day ago

“Brilliant service and excellent communication”

Posted 1 day ago

“Friendly and helpful driver for collection.”

Posted 1 day ago

iCollectClothes is rated 4.95 based on 18,687 reviews