iCollectClothes Reviews - Read 12,965 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.94 out of 5

Best Customer Support in the Reviews.io Customer Voice Awards, Summer 2020

About iCollectClothes:

iCollectClothes is a FREE used/unwanted clothes collections service that also raises funds for charities. We can collect your clothes donation from your home or your place of work, and your used/unwanted items will help raise funds for charities. Your chosen charity will receive £200 for every tonne of clothes collected.

Visit Website

Phone:

0344 879 4417

Email:

info@icollectclothes.co.uk

Location:

Unit 3 Capstan Centre, Thurrock Park Way, RM18 7HH, Tilbury, Essex, United Kingdom

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had two emails to confirm with a two hour time frame to let me know when the clothes were to be collected from outside my home and that is exactly what happened.”

Posted 6 hours ago

“Brilliant service and great cause!”

Posted 8 hours ago

“Such a lovely E-Mail from heart foundation.
Glad I could be of help I will be in touch again ..thank youn”

Posted 9 hours ago

“Very easy to organise and very professional during communications and collection. I highly recommend.”

Posted 10 hours ago

“Fantastic service collection on time many thanks, great that our donations go towards a chosen charity”

Posted 12 hours ago

“On time and called in the morning when they arrived. Fast and easy pickup.”

Posted 13 hours ago

“The service from start to finish was first class
I would defiantly use this collection service again and would recommend it to others
I was especially impressed with the email communication and that they did what they promised to do”

Posted 15 hours ago

“Good communication
reliable”

Posted 16 hours ago

“Excellent service. I had a huge clear out of clothes and bedding, put it outside. I was emailed the day before of my 2 hour time slot so I knew between what times to make sure everything was by the door. Collection was prompt and contactless.”

Posted 16 hours ago

“There were 23 bags of clothes...and then they were gone!
I didn't see the driver, otherwise would have thanked him/her.”

Posted 17 hours ago

“Great service and communications before collection of clothing
Would definitely use again”

Posted 17 hours ago

“Excellent service, however it would be even better if you were able to provide Gift Aid registration, as this would mean a substantial increase in your funding.”

Posted 17 hours ago

“So convenient , pack up , book your slot and it’s picked up from your door - no more dragging down to the charity shop and lugging everything in 🌞 brilliant - this is the second time I have used this service during lockdown , but I will certainly carry on after all restrictions are lifted too . 🌞”

Posted 17 hours ago

“Great to be able to donate so easily in the pandemic.”

Posted 18 hours ago

“This is the second collection I've had from i.collectclothes.
Bags & boxes put out are collected in the designated time slot.
Very good communication when one pick up had to be resheduled.
I recommend them especially as they donate to charity as well as recycling.”

Posted 18 hours ago

“Prompt and polite.”

Posted 19 hours ago

“great service as usual thank you !”

Posted 19 hours ago

“Excellent communication, driver arrived on time.”

Posted 19 hours ago

“Quick and efficient. I was working from home so I put the bags outside. When I went to check, during my break, they had been picked up. Excellent.”

Posted 19 hours ago

“Easy to arrange and seamless pick up”

Posted 19 hours ago

iCollectClothes is rated 4.94 based on 12,965 reviews