The iCollectClothes website says that they will accommodate customers requirements for collection. This is not the case. We are clearing a property for an uncle. The house is unoccupied and so having a set collection time is very important to us. Although we had no problem with the date, they were totally inflexible about the time and would only call to collect at a time that was not convenient to us. This seems to be because of their computer generated route plan. The office was very unhelpful when we contacted them. As a result our large donation will go elsewhere and we shall not be using this company in the future.