iCollectClothes Reviews

Name: iCollectClothes
Address: Unit 3 Capstan Centre, Thurrock Park Way, Tilbury, Unit 3 Capstan Centre, Thurrock Park Way, Tilbury, Thurrock
Rating: 4.95

5.0 Rating 30,348 Reviews

99 %

of reviewers recommend iCollectClothes

Company Reviews

Metrics

Info

5.0

Based on 30,348 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About iCollectClothes:

iCollectClothes is a FREE used/unwanted clothes collections service that raises funds for charities. We can collect your clothes donation from your home or your place of work, and your used/unwanted items will help raise funds for charities. Your chosen charity will receive £200 for every tonne of clothes collected.

Visit Website

Phone:

0344 879 4417

Email:

info@icollectclothes.co.uk

Location:

Unit 3 Capstan Centre, Thurrock Park Way, Tilbury,
Unit 3 Capstan Centre, Thurrock Park Way, Tilbury
Thurrock
RM18 7HH

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iCollectClothes 5 star review on 15th June 2023

185

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They driver was unable to find my house address meaning I had to physically go outside and look for him. I was on the phone to one of your receptionists “Amber” as I was looking for him and as I have him the bag of clothes and proceeded to swear at me and insult me and shouting by calling me a stupid “nigga” as he claims that he had been waiting a long time. The drivers name was Gunter and as he was shouting and swearing at me, he had a cigarette in his mouth. I will never donate clothes to this organisation ever again”

Helpful Report

Posted 4 years ago

Dear Supporter, Thank you for taking your time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience caused. The driver has been suspended from work while the investigation will take place. We are really sorry for this misunderstanding , please accept our apologies one more time and we will make sure this does not happen again, everyone makes mistakes – please use our services again and we’ll definitely change your opinion! Kind regards, iCollectClothes Team

Posted 4 years ago

“The driver was kind enough to wait, but it was impossible for me to carry 9-10 full bags to his van. He left without taking anything at all.”

Helpful Report

Posted 4 years ago

“I have sent an email. The driver refused to pick our boxes up.”

Helpful Report

Posted 4 years ago

“Never turned up to collect but got an email to say they had collected. Emailed them and was just told they had received it. Waste of time. Used another site.”

Helpful Report

Posted 4 years ago

“Today 06.11.2020 at 10:25 I had a terrible experience with the driver (the wide guy) he didn't want to say his name, he opened my donation, and started to break the items I donated, just because he saw a bleach-stained towel and he didn't want to accept it, I had never seen such a lack of education, I make donations to help people, I believe that the most needy people wouldn’t mind that the towel is stained with bleach, there were many good things in the bag, this employee is a stupid and horrible person, I’ve been making donations for years my address, but now I will NEVER donate anything to the institution again, due to this terrible driver, I have never seen a person so disgusted like him, working with donation, we are doing a favour. And he said he had collected the donation, but left it here. The worst experience I had with donation.”

Helpful Report

Posted 4 years ago

“Nothing has been collected and there are bags of good quality clothing still on my drive. I have waited two hours for the driver and no one has arrived, kindly contact me to let me know when the driver will be here as I have taken the morning off to wait for the driver.”

Helpful Report

Posted 4 years ago

“Would rate zero stars as collecting person never turned up but made the effort to sent email saying that they’ve collected donations. What a waste of time.”

Helpful Report

Posted 4 years ago

“Employer who works in the office are very rude and unpolite person. I missed the collection because the drive came out of the time booked, I mean booked 9:30 to 11:30 and he came 12;34 and I was in the middle of therapy session. When I call back 13:00 the operador was not receptive. This happen 27-10. It is so sorry, that happened.”

Helpful Report

Posted 4 years ago

“No-one turned up to collect the bags but I received an email saying that they had”

Helpful Report

Posted 4 years ago

“My collection date was moved twice. When it was finally collected today the driver was on his last collection, his van was therefore full and he could only take two very small bags!!! I still have lots of bags left to be collected and I've waited over 3 weeks for this tiny collection to take place! Not impressed.”

Helpful Report

Posted 4 years ago

“Hello no one came or knocked on my door please send SOMEONE BACK IVE BEEN WAITING ALL MORNING!!”

Helpful Report

Posted 4 years ago

“Put 6 bags out for collection and they took 1 and left the rest! Why!?”

Helpful Report

Posted 4 years ago

Dear Donator, Thank you for bringing this forward to our attention. Please accept our sincere apologies for the inconvenience caused. There must have been an issue or a misunderstanding. Please allow us to correct the mistake. If you could contact us via phone or email we would be happy to rearrange your collection. Thank you for your understanding. Your kind donations are highly appreciated, Thank You! Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 4 years ago

“They were brilliant . Got an email to say they were collecting 10th , sent first email with the time , then a second email with an adjusted time and third saying Thankyou for donation then under neath will collect on 17th.”

Helpful Report

Posted 4 years ago

“Didn’t collect!”

Helpful Report

Posted 4 years ago

Dear Donator, Thank you for bringing this forward to our attention. Please accept our sincere apologies for the inconvenience caused. There must have been an issue or a misunderstanding. Please allow us to correct the mistake. if you send us an email we would be happy to rearrange your collection. If you will have any further questions, please do not hesitate to contact us on 0344 879 4417 or info@icollectclothes.co.uk. Thank you for your understanding. Your kind donations are highly appreciated. Thank You! Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 4 years ago

“I've been waiting all day for iCollectClothes to pickup our donations at the agreed time but no one has turned up. On top of that, I've had an email saying that my donation was collected...strange considering the bags of clothing are still sitting in my hallway ready for someone to come and get them. Don't think I'll be using this service again to donate to a charity....”

Helpful Report

Posted 4 years ago

“They don’t collect the items that they state on their website that they do! Also, the time slot keeps changing making you wait the whole day.”

Helpful Report

Posted 4 years ago

“Only 2 bags out of the 4 were taken so I will now have to book another session.”

Helpful Report

Posted 4 years ago

Dear Cherelle, Thank you for taking the time to review our services and for bringing this issue forward to us. Please accept our apologies for the inconvenience caused. We will investigate this incident and make sure this will not happend again for you or any other customer. We hope it helps to serve you better in future. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 4 years ago

“Booked/requested a collection - no one bothered to get back to me. Left outside just in case - no one turned up. Giving 3 full bags to another charity! Be aware... very poor customer service”

Helpful Report

Posted 4 years ago

Dear Supporter, Thank you for taking the time to review our services and for bringing this issue forward to us. Please accept our apologies for the inconvenience caused. As per the current situation and new normality in the act we do have some delays with of the collections. We have sent you an email with a new day confirming your collection. In our system, we can see that your collection is under 'collected' status because we have collected your donations yesterday. If this isn't right, would you be so kind and contact us on the number provided below, we will do our best solve this issue right away. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 4 years ago

“I requested bags to be picked up twice. Neither time they were picked up. The 2nd time I received an email to say they had been picked up but they are still outside my door. I sent my mobile number for them to call if needed. I live on a very easy street to find that no one else had ever had a problem finding. Now I will have to throw 2 huge bags full of clothes, bags, books all in excellent condition (some still with tags on) in the bin. Very disappointed on wasting my time and more so these could have gone to a worthy cause.”

Helpful Report

Posted 4 years ago

Dear Gabrielle, Thank you for taking the time to review our services and for bringing this issue forward to us. Please accept our apologies for the inconvenience caused. This is human/computer error and we are keen to fix it. Please allow us to correct the mistake. If you could kindly email us and we’ll reschedule the collection for you. Thank you for your understanding. Your kind donations are highly appreciated. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 4 years ago

“Not used them but appalling parking , van completely parked , all four wheels on pavement blocking safe passage by pedestrians .Road is wide enough to park on both sides without mounting pavement .”

Helpful Report

Posted 4 years ago

Dear Val, Thank you for taking the time to review our services and for bringing this issue forward to us. Please accept our apologies for the inconvenience caused. We will investigate this incident and the empathy course will be provided to increase empathic intelligence. We hope it helps to serve you better in future. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 4 years ago

iCollectClothes is rated 5.0 based on 30,348 reviews