iCollectClothes Reviews

4.94 Rating 9,428 Reviews
99 %
of reviewers recommend iCollectClothes
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.94 out of 5
Best Customer Support in the Reviews.io Customer Voice Awards,  Summer 2020
Read iCollectClothes Reviews

About iCollectClothes:

iCollectClothes is a FREE used/unwanted clothes collections service that also raises funds for charities. We can collect your clothes donation from your home or your place of work, and your used/unwanted items will help raise funds for charities. Your chosen charity will receive £200 for every tonne of clothes collected.

Visit Website

Phone:

0344 879 4417

Email:

info@icollectclothes.co.uk

Location:

Unit 3 Capstan Centre, Thurrock Park Way, RM18 7HH, Tilbury, Essex, United Kingdom

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Anonymous
Anonymous  // 01/01/2019
Very disappointed because they don’t collect in my area. I had a few bags of stuff to donate and would have had more in the future.
Posted 4 weeks ago
Grumpy driver when I asked him to take care with the glasses I donated. First he completely ignored me at first as he walked back down my drive. Then when I tried to ask him again, he said no they will get broken after 3 hours of driving. Then he put the heaviest boxes with books ontop of the wine glasses.
Those glasses are very old crystal which I didn’t want to donate but I just had to be ruthless with myself. They belonged to my parents and are beautiful. Some are not so old but equally beautiful and you could get a nice bit of money for them. His attitude is such that he had no care for what he collected and had no customer care either. Al together an unpleasant experience and not sure if I’ll donate nice things again knowing how Your driver treats my things.
Customer service on phone I’d rate as 5. Driver doesn’t merit a score
Caroline
Posted 1 month ago
Was given a time slot, 1.5 hours after the slot expired, still there. Called in, spoke to a very snippy woman and was told they were trying to find another driver - no communication about this at all. The slot was eventually changed to 5 hours later but was told of this 1 hour into the slot. At least they picked everything up.
Posted 3 months ago
It's not made clear on the website that this is a commercial concern - if you want charities to benefit from your donations, donate directly. Traid do collections if you're based in the south east.
Posted 3 months ago
Great service spoilt by the fact he dropped a boot in the gutter- I still have it but I suppose it’s too late
Posted 6 months ago
They never collected the clothes and i stayed in for them.
Posted 7 months ago
The delivery driver said he rang the bell which he didn’t. Luckily they phoned and I saw him driving down the road. He refused to come inside so I had to carry the stuff( I live in a first floor property and have strength issues) He then said it’s too much and wouldn’t fit in the van. It doesn't state anywhere that you will only collect limited amounts or limited sized items . The man was quite rude and I’m not sure I would use the service again!
Posted 1 year ago
It was easy to book and it was collected on time
And the person who collected is very nice
Posted 1 year ago
very quick service
Posted 1 year ago
iCollectClothes is rated 4.94 based on 9,428 reviews