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iCollectClothes Reviews

5.0 Rating 30,157 Reviews

99 %

of reviewers recommend iCollectClothes

Company Reviews

5.0

Based on 30,157 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About iCollectClothes:

iCollectClothes is a FREE used/unwanted clothes collections service that raises funds for charities. We can collect your clothes donation from your home or your place of work, and your used/unwanted items will help raise funds for charities. Your chosen charity will receive £200 for every tonne of clothes collected.

Visit Website

Phone:

0344 879 4417

Email:

info@icollectclothes.co.uk

Location:

Unit 3 Capstan Centre, Thurrock Park Way, Tilbury
RM18 7HH

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iCollectClothes 5 star review on 15th June 2023

iCollectClothes 5 star review on 21st April 2023

iCollectClothes 5 star review on 11th April 2023

iCollectClothes 5 star review on 25th February 2023

iCollectClothes 5 star review on 23rd January 2023

iCollectClothes 5 star review on 9th January 2023

iCollectClothes 5 star review on 9th December 2022

185

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I put outside a neatly new bed with mattress which wasn't collected. I have donated 9 bags of good quality clothing along with 2 bags of shoes and handbags. However another charity is coming to collect the bed on Saturday so no worries. I jwould have appreciated you telling me if you weren't going to collect the bed.”

Posted 10 months ago

“Excellent service to a worthy cause, just a shame they can’t call ahead to let you notice, operator was very unhelpful and unwilling to listen to me suggest a call before would help, he wasn’t interested in the email I have from them saying the driver to call 30 mins before, driver was great by the wY”

Posted 1 year ago

“he did not open his mouth , never even said thankyou just picked up the bags and went. not nice , i did at lease think i would get thankyou but NOTHING bad manners.”

Posted 1 year ago

“The driver didn't even say hello he just asked me where are the bags for the collection. Appreciate the company for collecting the items.”

Posted 1 year ago

Dear Service User, Thank you for bringing this forward to our attention and for taking the time to review our service. We will investigate this incident and the empathy course will be provided to increase empathic intelligence. We hope it helps to serve you better in future. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 1 year ago

“Good communication and easy to book however I had to carry my heavy bags downstairs and the guy who had come to collect then threw them into the van and my donations went flying. I had glass and fragile item in the bags. Not impressed.”

Posted 1 year ago

“Not able to attend either of the two proposed dates. Was told collection would be between 12:45 and 14:45 today. I was home from 12:15 waiting. Then I received an email saying the collection time had been changed to between 14:00 and 16:00 (when I have to do the school run)! Nobody made any attempt to contact me to advise they were running late, or to check if the new collection time was suitable. True to form, collector arrived whilst I was on school run. I had to leave everything outside the front door and hope for the best Won't be using you again, sorry.”

Posted 1 year ago

Dear Supporter, Thank you for taking the time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We take full responsibility for the bags not being collected on the requested dates however we are only in the area on Tuesday and Thursdays weekly, we can only apologise for this! Unfortunately, time slots are subject to change depending on traffic throughout the day and we cannot call every collection when the time updates as all time-slot emails are sent automatically by the system. Please do book another collection or call us and we can book a collection and advise the collection dates for your area! Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 1 year ago

“No no apologies that was an error with reviews .The experience was amazing, good customer service.Communication was amazing and they kept the date and the time agreed.”

Posted 2 years ago

“Far too many changes of times ( about 5) for collection followed by a telephone call to say could not collect until following day. Poor reliability of collection . Was collected following day after two changes of times”

Posted 2 years ago

Dear Supporter, Thank you for taking your time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We take responsibility for this misunderstanding; however, we cannot book in time slots due to the amount of collections that are booked in for the day, we do not have any control over the changing times slots. Please do use our services again and we’ll change your opinion! Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 2 years ago

“Great idea for a service and really appreciate that it was picked up. Delivery man, however, was rude and ignorant and clearly upset that he had to climb stairs. Perhaps add a section to the booking form for people who live in flats or don’t want to leave clothing out in the rain so we don’t have to deal with his appalling attitude”

Posted 2 years ago

Dear Supporter, Thank you for taking the time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We take full responsibility for this misunderstanding, which has never happened previously. We can only apologise and make sure this does not happen again, mistakes can be made however please do use our services again and we’ll change your opinion! Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 2 years ago

“Items where picked up on time and children bedroom ornaments also collected but box of items the could of helped someone start up a home or refugee coming into the county left but all the childs bed ornaments taking funny that isn't it someone had grandchildren in mind of them I feel”

Posted 2 years ago

Dear Supporter, Thank you for taking your time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We take full responsibility for this misunderstanding, which has never happened previously. We can only apologise and make sure the driver collects all the bags next time for you! Mistakes can be made however please do use our services again and we’ll change your opinion! Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 2 years ago

“Why didn't you pick up the bran new cot? And just took the bags inside the cot?”

Posted 2 years ago

Dear Supporter, Thank you for taking the time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. Unfortunately, we do not accept any furniture typed items which is why the driver did not collect this for you. If you have any other clothing or household typed items we can certainly collect these for you :-). Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 2 years ago

“There were two bags left out only one bag collected.”

Posted 2 years ago

“There were two bags left out only one bag collected.”

Posted 2 years ago

Dear Supporter, Thank you for taking the time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We can only apologise that not all your bags were collected and get you re-booked for the next available date in your area. Please give us a call, send an email or book via the website and we will be more than happy to book you in 😊. Please leave all the bags outside for the driver to collect or keep them all inside and they will knock on the door upon arrival. Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 2 years ago

“Great service will be using you again”

Posted 2 years ago

“You didn’t collect our boxes - not sure what you did take. Please come again.”

Posted 2 years ago

Dear Supporter, Thank you for taking the time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We can only apologise that not all your bags were collected and get you re-booked for the next available date in your area. Please give us a call, send an email or book via the website and we will be more than happy to book you in 😊. Please leave all the bags outside for the driver to collect or keep them all inside and they will knock on the door upon arrival. Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 2 years ago

“The drive wasn't very friendly”

Posted 2 years ago

“The guy was tired and questioning every box and then told us he was tired. We gave him a drink. He had a bit of a problem and asked me if I had a problem. Not donating again.”

Posted 2 years ago

“I was impressed with the service until the day of the collection as I was really pleased to be freeing up space at home while also being able to help people. However, I will never use the service again, the driver was incredibly rude - no eye contact, no return greeting, no smile or acknowledgement of any kind - he literally acted as if I wasn’t there. Unacceptable - I was really shocked and angered by it - an awful ambassador for your company.”

Posted 3 years ago

“So far collection has not happened. Very disappointed”

Posted 3 years ago

“I really do hope that the bag I left outside was picked up by you? You gave me a time of 3.15 16.00. I was home that day and at 11 am the bags I had put out were no longer there so I do hope they were collected by you”

Posted 3 years ago

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iCollectClothes is rated 5.0 based on 30,157 reviews